Jo-Ann Fabric and Craft Stores review: Christmas garlands

On November 28th I placed an order for 4 types of garland. For each garland I order around 2-3 of them. I had a order from 2 clients that wanted custom garlands for the holidays. Every item was listed as sale items so I thought I was getting a deal! Really excited and telling them they'd love them. It took 2WKS for my order to process. I kept calling and calling because I knew the long processing time would make it harder for me to get my items. I spoke to a supervisor and told I would get 25% off the entire order. Then I get an email saying over half of my order was canceled. I called and the automated service "redirected" my call to email. Then, i started getting pieces of the remainder of my order. Then, the initial person helping me switched to another person who has been generic in his responses, not acknowledging any of my issues, given no compensation or answers. Just a waste of my time. I was charged over 100$ which wasnt explained, I have less items so how? And what happened to my 25% off? No answer. Now I get an email saying 3 more items are coming... separately... so my card is being charged for each shipped item. And there is no way to speak to anyone about this who can explain what the heck is going on. I'm pissed, my customers canceled (of course) and I recieved no resolution nor compensation.