Jo-Ann Fabric and Craft Stores
Reviews and Complaints

Class action lawsuit needed for violations of ftc consumer protection acts and false advertising promotions and deceptive practices

MY NAME IS KIM TAYLOR, I DID A RETURN IN YOUR STORE, BACK ON AUGUST 30, 2014., I DIDN'T HAVE A RECEIPT, THE STORE AT GOLDEN GATE GAVE ME A STORE CREIT AND THEN PLACED IT AT A ZERO BALANCE I HAVE CALLED SEVERAL TIMES SINCE NO RETURN CALLS. I FEEL THAT I VERFIED ALL MY INFORMATION OVER THE PHONE TO CORPORATE. I WANT TO HAVE MY CARD # [protected] BACK CREDIT, IN THE AMOUT OF 85.82 IN WHICH WAS GIVEN ON 8-30-14 IN WHICH I HAVE BEEN AWAITING PLEASE CONTACT ME AT [protected].

On July 14, 2011, I did a return NO receipt at the El Cerrito, CA store. The original purchase consisted of 4-5 purchases and I couldn't find the receipts.

I knew at the time, that I was going to purchase some Cricut products, so I didn't think it was that big of a deal.

The refund consisted of 32 items and the refund amount equaled $234.26.

I was told by the manager, HILDA, that due to the amount of the refund, they couldn't give me cash or store credit and that it would have to come from corporate.

In addition, the return receipt states, "your patronage is appreciated. However, due to the nature of this transaction, we are unable to issue payment from this store. We will issue a refund check in the appropriate amount within 2 weeks".

It is the end of August & I still don’t have my refund. I have called corporate SEVEN times. Emailed twice and no response.

I am not going to play nice anymore.

I hope you enjoy my complaint with the BBB and hope you enjoy my small claims suit.

same problem here. maybe the solution is a class action suit by all of us who have been f'ed over!

I returned fabric at Joanns Fabric store and was told I would receive refund check in two weeks from the corporate office/ It has been since March 2010 I have not recived that check.It is now Jan. 2011. How can they get by with this?

I've been waiting since december last year and nobody in the store knows anything they gime me four diferent phone numbers and always an answering machine who doesn't return my calls whats wrong whit u guys all i'm asking is for MY MONEY to be returned don't hide behind an answering machine you should be more profesional you got paid because we shop in your store

Is it your store policy when customer purchased item in one location and return to another location for return or exchange, to just put in a bag and say "let's not make a big deal". My beef is due to this kind of response cheating a customer out of the tax refund from the other store where purchased that was more than location where returned. It is a minor amount thus I did not make a demand to do it as I would hope this is not a store policy for transaction. My opinion is cashier didn't want to be bothered with this or just did not know how to do it the correct process (vote is with this later).

Additionally, in my visits to this store I have not run into reeking body odor as I did this visit. I have a high regard for this store and the others I have dealt with over the past 6 years but, now I may be hesitant to revisit. Please instruct your employees to be attentive to body odors.

Thank you.

I just left the Frisco Tx location and I would not advise anyone to shop here. If I could rate this company less then a one I would. My experience with the associate Dee and the manager Laura was the worst experience I have every seen in a store. First the associate Dee was very rude and did not seem very fond of African americans and would not honor the price as stated online when I had just visit a few days before buying the same curtains with no issues. She argued with me for almost 20 minutes on the price of the curtains when I clearly had a ad stating the price and just purchased the exact same ones a few days before. so I asked for a manager and Laura came to assist her and said she would do what it takes to assist which she did not honor. The manager Laura went to the back to see if they had more of the curtains I needed, while the associate Dee was attempting to cut the size I needed. Dee tells me after arguing with me for 20 minutes she did not have enough curtains for the size I needed. The manager comes back from the back of the store and tells me they do not have the curtains I wanted. They did not bother to honor the price nor did they even attempt to sale me a similar pair for the same cost.The manager Laura basically told me oh well we do not have enough of the curtains you like and we are not honoring the price online. I truly feel they do not care about customer service for the blacks.

Please review your yelp reviews at your Ontario California location. Customer Service is the WORST I have EVER experienced, and I am not the only one who thinks so. (as you can see on yelp) Manager Donna should be terminated with how she treats customers (again numerous complaints about her from numerous people) Along with the majority of your staff there! OR they all need to go to customer service training. I've been going to Joanns for over 8 yrs as I am an avid crafter and grew up wanting to be a fashion designer and even went to school for it. So I have had to buy countless amounts of items. I avoid this store like the plague. Only reason I go is because of convenience when I'm in a hurry. I joined Yelp because of Joanns because I needed to vent and warn others about this establishment. This is the 1st and only company I have ever tried to contact corporate on. It IS THAT BAD. You must do something about this because you are loosing customers everyday specifically for this reason. I have vowed to never go back even if it is more convenient. I'd rather drive an hr away to LA for my fabric unless something is clearly done about this. Please help!

Please consider opening a store in Glenwood Springs, Colorado.

I live in Glenwood Springs, Colorado. We have no place to buy fabric, yarn or craft items that a store like Joann's could provide. The ladies in my group thought It would be would be wonderful if one of your stores were to open in the space left by the now closed K-Mart in the West Glenwood Springs Mall. The combined population of towns (including Aspen) in the area would certainly qualify for your build quota. This community is certainly a artsy, crafty, sewing and knitting and crocheting area as winters are long. We travel one and a half hours to Grand Junction, weather permitting to shop at Joann's there. Please consider Glenwood Springs for a future location. Sincerely, Yvonne Shlundt

Hi. My name is Gail. This is not a complaint per say but a strong recommendation. I live in a small town in Texas and the closest town that has a Jo-Ann fabric store is an hour or more away from here. The small town has stores that people come to from out of town because there is nothing in those towns. There are a number of people who do quilting and or are wanting to learn how to quilt in this area and surrounding areas but have no where to go. There are places up for sale that would be great for a small store to be. It is at the Brownwood, Texas Commond Square. We would love to have a big Jo-Anns but will settle for a small one, like the one in Fort Pierce, Florida. Please consider coming to our community. I am speaking for a lot of people. My e-mail address is gailsanders1963@yahoo.com. Thank you for considering this.

I was at the Everett, Wa location with my two sons tonight to buy some Christmas decorations and light bulbs. My boys and I looked around for a while and I had some items in my hand to purchase, I send my 16 year old son back to the car to get my phone for me because I wanted my Joann coupons that I receive via email. Then I turned around and walked down a isle thinking that my 5 year old son was behind me, I looked for a second and turn around and realize that my son was not behind me, I circled the isle to come back where I left my boys and I momentarily see the panic on my sons face and he started to sprint behind his brother whom is about to leave the store to get my phone. As I am calling to my little son, I hear the staff member behind the cutting counter yelling at my son-very loudly" stop running in the store, there is NO running". Well, I am right behind my son at this time and my son is white as a ghost and trembling and crying. I say to the staff member-" he was running, cuz he thought that he was lost". The staff member had not an ounce of compassion for my child, he said..well, there IS NO running, that's not a excuse. I was stunned.. I said, excuse me, but he is a little oy and he thought he was lost and he was running after his brother cuz he couldn't see me, you don't have to yell at him. The staff member is actually arguing with me at this point and telling me that he is just trying to keep his costumes safe. What? What about keeping a 5year old safe, I ask? He was very rude, very, very rude and I told him, we'll, I will talk with your manager and see what the protocol on a lost child in the store are. He actually laughs at me and says in a condescending way" I am the manager" and proceeds to laugh with couple of other costumes. Well, I found out that he was the floor manager and I got his name and the name of the Store manager that I will be talking to in the morning. Also looking in to bringing criminal charges against the store and this particular staff member. Beware! Don't lose your child in this fabric store, you will get laughed and yelled at! So, so rude.

I realize it costs money to pay employees, but really, so understaffed. I go to the store on Falls of Neuse in Raleigh, NC. I love your store, but the young man working there was supposed to be stocking shelves and he wasn't doing a thing. The young woman I asked was very helpful, but SHE was stocking shelves. Where is management?

Second comment: You sell lots of fleece to make blankets. BUT, the cutting tool ( a skip stitch blade made by Fiskars) is unavailable in your stores. This would be an essential tool for finishing edges on your lovely fleece.

cathyschnabel@gmail.com

Unacceptable! After reading all these reviews, you would think Corporate would do something! I too have had issues with Jo-Ann Fabric.
Today I wanted to sign up for a basic sewing class along with my daughter. I thought it would be a fun thing to do together. I had been to the store four times prior to this asking questions about the class. The girls there all told me that supplies were included and to wait to sign up for the class until today so I would receive the half price discount.
I work 12 hr shift work, so I forced myself to get up only 4 hours sleep, drive over 30 miles to the store near Bay brook Mall in Webster, Texas, fighting typical Saturday traffic. I finally find a parking space, go inside where the store is extremely busy, see two ladies sitting at a table and ask them where the forms are to sign up for a basic sewing class. The ladies give me the forms and instruct me that I must go through the check out line to pay for the class and register. Fifteen minutes of standing in a checkout line, I finally make it up to the register. The girl looks at my forms and informs me that there are no sewing classes because there is no instructor. What?! Any reason why the ladies giving out the forms couldn't tell me this? The manager is so clueless she simply states that the instructor quit suddenly and can not post a notice without corporates permission. So how long would it take to make that phone call? Or better yet inform the rest of the employees so they can tell you as you walk in? How suddenly did this instructor quit? I was just in Thursday asking about the class and no one said a word about not having an instructor. Did one ever really exist? Come on corporate! Get some managers that can do more than blame you for their ignorance. Is this how you train them?

I just left my comment. Hope you find it.

I had a very good experience in Minot, ND and would shop there again. They matched HobbyLobby coupon and even gave me a discount on an item that was already onsale, but the box was a bit shabby. I have noticed, though, that product seems to be getting thinner on the shelf ( at least the stuff I am interested in- crafts/scrapbooking) and often even with a coupon, I don't bother to make a purchase. sad becuase I don't get in to shop at a craft store very often

Yeah, I don't hire people who constantly call or come in, I have your application, if I like it, you will be getting an interview.

Add Joann's in Independence, Missouri to the Rude Manager list. What a piece of work. Yelling at employees, fighting with employees in front of customers, every day is another opportunity to lie and gossip and stir up trouble among employees, insult customers. She is horrible! Robin is the name and crass is her game.

JoAnns what have you become? Put Carson City on the RUDE MANAGER list. This guy tells rude jokes that only he thinks are funny. (Nasty little man) I would post his name if he would wear a name tag?
I love to sew as so do all my friends, who will no longer be the good customers we once were!
I feel sorry for the young girls who work with this guy, he will non stop tease them in front of us as we have to wait for our fabric to be cut!
My group wanted to run out of that place!
Never to return!

I welcome calls because the call lets me know the person is really interested in the position. The person who follows up with me usually gets the position.

As a former JAS store manager, I am going to tell you a secret about hiring. Those folks that repeatedly call to check the status of their application, during the busiest time of a business day, are just making a name for themselves to NOT BE HIRED. You want to check your status? Wait for them to call you, or even better, drop by with appropriate dress and a winning smile. Calling every day when a store is in its peak hours of business and demanding a status on your application is not only unproffessional, it is downright rude. And I never hire individuals that do this.

Jo-Ann has an email address for comments and concerns about the Teacher Rewards discount card: TeacherRewards@joann.com. You can expect a response within a few days.

I find it hard to believe that their were just 6 shopping carts in the entire store.

how about some politeness too? a little of that reflected back makes all the difference. and, btw, there is ALWAYS a manager on duty. i know because i am one. ergo, grab the manager. explain that you are handicapped and cannot carry 6 bolts of fabric (which i find amazing since i'm 28 and 6'5" and have a hard time myself!) and that you would appreciate either an associates help or an empty cart. joann's is very open-door when it comes to guests. if you don't like what the manager has to say, contact the store manager then district manager. use the chain and customer service (just don't ABuse it). it's one thing to POLITELY request some help, its another to steal candy bars.

Seems you got three comments from three Joann's employees.

- How on earth was the cashier supposed to know it wasn't your candy wrapper? You expect them to read minds? - I certainly would have expected them to ask. Please stop making excuses for bad service.

When I go shopping in stores, I don't hesitate to use their carts or baskets.
When placing my items in them I want nothing more than an empty cart.
Did you take a moment to look? Did you even think that the cashier world
know that you didn't eat the candy before paying? That in itself is a form of theft
and it's a crying shame that you hold a cashier responsible.

If it were your store I'm quite certain you would instruct your employees to charge for
everything in the cart or basket. Re-think what you say, and for heavens sake,
open your mouth when you need help, and small miracles do happen.

I think you're the one who was being rude.

Here's something you might want to try is you haven't resolved this already. Find out where the nearest store is to where you live and ask to contact the district manager. Assuming you have a receipt for your purchase, explain your situation to this person and offer to mail them a copy if necessary. I don't have any way of knowing whether they will be able to help or not with something that you bought through a third party like this but the one thing I do know is that most of the district managers I have come across tend to be more customer service minded than the corporate people who are more used to dealing with store associates than customers

Chances are, they could have managed to let your child use the restroom under those circumstances, but please keep these things in mind. First of all, the rule about having someone in the stockroom when someone needs to use a non-public restroom is for your protection. Merchandise back there may not be stocked in a stable manner and some of it is quite high, so they need to have someone with you in the event something falls. Also, at a different store I worked at I caught someone who was "trying to find the bathroom" in the stockroom and informed them that the store actually had a public restroom. After the person left we discovered that another associate's wallet was stolen (and people do use their children to help with some of these scams). It is unfortunate that the bad behavior costs everyone else, but in this case the best thing I can suggest is to lobby the corporate headquarters for a public restroom. If you get enough people to tell them they need one they might have to consider it.

I had an almost identical experience wherein the employee directed me to take my 3 year old son to the dollar store next store. She stated that that particular store didn't like them sending people over to use their restroom so i should pretend to shop and THEN ask to use it. Totally blew me away.

Without going into a lengthy diatribe (as I'd really like to), I will just say that I HATED WORKING AT JO~ANN for the three months that I could stand it... and I understand completely the complaints I have read. I will state that while I was always congenial and helpful to my customers, really loving the interaction between us, I believe that the reasons for some employees' seeming lack of same is the conditions under which they are made to work. There are so many obtuse corporate policies that the stores and employees have to follow, that working in this frustrating and sometimes degrading atmosphere creates a deep unhappiness, leading to the outward signs of rudeness and a perceived lack of unhelpfulness. I always did my best to ensure that my customers were treated justly and with respect, but due to corporate policies, my efforts were often met with failure. The main reasons for my leaving the company was that I cared too much, tried too hard, and was disrespected by management. No job, to me, is worth the disintegration of the spirit.

i agree that the lady at the counter was very rude and should have taken the fabric back in a heart beat... but you do realize it is easier to sell really big pieces of cut fabric than a 10 in piece...you should know what you want before you get in line to have your stuff cut it makes it fast and easy..!

Actually, unless it was something sold by the inch, they can only cut in certain yard increments. though they are definitely able to take things off the ticket, at least in my local store. However, the huge pieces of fabric are actually easier to take back, because then they can just go back on the bolt, the smaller ones have to be made into remnants or written off.

Order came in pieces again for a second time. I already have instructions to the rep how to pack ceramic. The box is 10 times bigger than the item and you can hear is moving when you pick up the box. The exactly same problem as previous. I don’t need an apology. I need a refund and will never buy anything from your store again

I went to Joann store at Carson NV, I purchase fabric $40.20 I asked if I was going to get a discount she didn't respond. there were other customers that she help and gave them discounts, cashier #821990. We don't have many choices to buy fabric. Hobby Lobby is located in Reno NV. I'm very disappointed on the service i received.

I placed an order that I never received. I submitted an email regarding my recent order however no one has contacted me regarding my purchase. I'm unable to make the Christmas Gifts for my family and friends due to this recent experience. I'm not sure who else I need to contact regarding my purchase or how to get the merchandise that I ordered.

I'll summarize that racial sensitivity training would be a big win for this store beginning with the store manager. She can't train her staff if she is the ultimate culprit. Shameful and deplorable.

I have received a letter stating that you're holding funds in my name in the amount of $33.84, check number is [protected], I have either lost or not received the check.you can contact me at this email or the phone number you have. I made copies of the letter.thank you for contacting me concerning this.

Joann Superstore, Schererville IN.
Rude, rude, rude employees.Lots of angry giant big girls working there.Poor outlook for the future of this company.

june 12, 2017. I brought in a 5x7", approximately, cross-stitch to be custom-framed. i chose a small frame and one mat. with 60% + 10% off coupon, the total came to $93. if i had not had a coupon, it would've come to $260! this seems ridiculous to me! i feel like they inflate the original price because they know most people have coupons.

I go to JoAnns in Watertown, NY and have found some of the employees to be disrespectful and just mean to other employees, mainly the girls Crystal, Susan and the manager Shannon. They used to have an employee with an odd name, Tersa or something but she's gone now, thank God. Susan talks bad about other employees to the customers and crystal is always mean and Stalin like toward employees and then turns and is very fake towards customers.

I go to the Joann Store on stevens creek blvd, CA. An employee by name Kimberly is very rude too. Just like another person mentioned, i have seen her talk bad about her other collegues. She is very rude too.
Every time i have a question, she sighs & makes irritated expressions & sighs & does everything to make me feel uncomfortable. Somehow she happens to be the only cutter, so i end up going to her always & she ends up being very rude everytime. It seems like the joann doesnt have a place to give feedback else i would have mentioned this issue with them too.
I would like to go that store just because of her. The others seem to be ok though.
I hope she reads this & change her attitude towards customers.
We doing business & so she is having a job there.

They are soo rude everytimes I go there it amaze me they are still in business!

I must mention the one in Daytona Beach, OMG! the ladies that sell those expensive Viking are the rudest and most ignorants I ever met!

NOT ONCE but twice now, did I stand right in front of their counter to ask questions about a machine, they know me, and they also know that I can afford their expensive machine ( but I refused to buy it there because of there behavior toward me ).

Two of the saleperson just talk and talk to themself about their little boring life ignoring me for a couple of minutes, when one of them finaly saw that I wouldn't go away, she ask me if I need it anything? Finaly!

I had just purchase a new sewing machine ( not their Cadillac lol ) I don't need it thanks for the little that I use it. It seem to bother them that I won't pay the price of thousand of dollars !

The machine that I purchase from one of the clerk ( that took the time one night there was nothing to play on the computer with ) is a Singer, brand new top of the line.
The problem I have...the foot unlike ALL the other machine I ever used in my 45 years of sewing, doesn't respond well, it hesitate, sometimes it take a couple time to get it going even...weird.

Their answer... GO ONLINE TO SINGER.COM in a tone of voice that would tell you to go to h...l in other words.

I can't beleive this attitude toward potentialy cash paying customer. I think that if a secret shopper would stop by, their litlle business would be shut down in a minute.

I was a store manager before, and I never but never would of put up with this kind of attitude from my saleperson.

I WILL NEVER BUY NOTHING FROM THEM! I WILL GO OUT OF MY WAY NOT TOO!

They lost my money that's for sure...

THE WORST I EVER SAW! don't buy from this store, the before and after service is non- existant!

I'm not the only one that think like this, I saw other customer selling their machine that they refuse to take back also.