Jo-Ann Fabric and Craft Stores
Reviews and Complaints

Today is the second time in less than 3 mths that I have been in our local Joann's and have had the unpleasant experience of hearing curse words. The first time it happened I had my grandchild with me. I found out the person both times was the store manager. Many mothers go there with their children and also the store promotes programs to teach young children craft ideas. I think a new manager would be greatly appreciated.

I am sick and tired of getting fabric home only to find it is short from the length I paid for! The cutting at these stores is appalling and funnily enough the fabric length is always short and never too long.
I bought four materials the other day for skirts. So far out of the three I have checked every one is short by a few inches. When you ask them to cut it carefully you get attitude and looks saying "another moaning customer" well guess what we have a right to moan you are cheating the customers!

On November 7th I ordered about 10 Christmas items from Joann.com. Everything seemed fine at checkout, I received no order confirmation or anything, I assumed it was still on its way to me. 2 weeks pass and I go to the customer service page and it states that their warehouse had moved and shipping could take UP to 7 days. I was annoyed because they had not mentioned that during check out. I needed these items to bring with me on Thanksgiving, you would think ordering on November 7th would give me ample time. Customer service took days to email me back the status of my shipment telling me it was in "shipping phase". I still had not received any confirmation email about the order so I responded telling them to cancel my order since I needed it in the next couple days. Days later (going on week 3) customer service got back to me saying they couldn't do that and also offered me absolutely no solution or support. I've never dealt with such horrid and useless customer service. Now we are at December 2 and I just received confirmation the shipment I no longer want is finally on its way. The kicker, today they cancelled some items from the shipment because they were out of stock. So they very well could have cancelled my extremely late order. I will never order or buy from JoAnn Fabric again. Their customer service is pitiful and this shipping process has been unforgivable. I advise all friends, family and readers not spend their money at this store. I'm looking at an order that is coming a month late, way passed the date I needed it. Still hasn't even arrived! And no one in customer service could come up with a solution to resolve the situation or even make me feel better about this fiasco. Horrible, lying company.

Store 11160 viers mill rd silver spring, md 20902. First time buyer at Jo Ann's we bought a leather maxi punch set on a regular price of 14.99 dollars, the product was defective and we decide to return it. The next day we went to the store with out the receipt and the manager Francesca with out checking any records of our purchase told us that she was going to give us just the 50, % of the total price because we didn't have the receipt. We paid the whole price! She was not a helpful person to deal with. The store is a mess and management too. Desapointed 100% of this store . We took our ugly and defective product back and now looking for the receipt.

Steore address 11/20 /2016 store 250 3rd ave Fairbanks Ak 99701
phone:[protected]
Ref # 155201 (I purchase the item with the extra 20% but the employee refused to give me the extra 20% off on the other items)

I tried to buy clearance items 70% off + 20% off and the clerk refused to give me the extra 20% off on each of the items. THERE WAS A SIGNE 70% + 20% off.

My name: Ivonete KInson - Blackwelder
phone: [protected]
email: [protected]@hotmail.com

A poster I had framed serveral years back came crashing to the floor. The frame broke apart, the glass chipped, and the paint on the frame was damaged. Two associates that helped me said it was done a long time ago, as if there is a limited time that a frame and wire should hold. I believe the screws holding the hardware that the wire was attached to, failed. Also, I was asked if I had used one hook. Yes, I did use the one hook that was attached to the wire when I picked up the original frame job. This piece is not heavy, I wasn't advised to use two hooks, and the hook didn't fail. The frame job failed. I was charged to put it back together and touch up the frame. I kept the chipped glass to save money, Since I was charged to repair shoddy workmanship. Jo-Ann's shouldn't be in the framing business if they don't do it right the first time and they don't guarantee the safety of their framing jobs. Fortunately, no one was sleeping in the bed where the poster was hung above the headboard. The bottom line is I don't trust the safety of their framing and I didn't like my treatment by the employees. I would have been happier if I had not been charged, but I still would not have anything framed there.

I went in to the Jo Ann fabric store in Pensacola Florida today October 25th and went to the circuit vinyl and the blades for my Cricut. When I got to the counter, coupons under my purchases, the clerk proceeds to tell me I can't use my coupon on cricut items! I proceed to ask why and tell her that it is no where in the coupon or otherwise she says that Joann does not own cricut so they cannot honor the coupon. I told her that two weeks ago I bought something cricut had a coupon and used it? She asked who it was I said here at this store and one of your store clerks she said " well she shouldn't have. There is no where in the coupon that says you cannot use on cricut items. So I would like to know how is that ok to do and not considered false advertisement?... I would seriously like for them to be held accountable for their continued lies and falsehoods. I would like to use my coupons on whatever I want to according to the coupon, also I would like a fifty dollar check for all the monies I lost on buying my cricut items with said coupons.

Ordered something from JoAnn Fabric and their rep assured me that my order was in stock. They said I'll get it within few weeks. Gave them three weeks and decided to contact and ask what was going on and where my order was. They said that everything was ok and told that my order was already on its way. Waited another week and nothing. Emailed these guys and was shocked when they said that my order was cancelled because it was out of stock. What? One week ago they said that it was shipped and now they claimed it was not in stock. Smelled a scam and demanded my money back.
They said that they were not able to refund me because it was against their policy and offered me a 50% discount on my next order. I refused and said that all I need is my money and they just stopped replying. Scammers!

I have ordered something from www.joann.com and paid via PayPal. Several days later I received a message from JoAnn Fabric stating my order was shipped. Waited patiently but weeks passed and there was no sign of my order. So I went online ad contacted JoAnn Fabric only to be told that my order is on its way.
I decided to give them another chance, but after another week of waiting I decided to cancel my order. When I asked for a refund they did not reply. Gladly I paid with PayPal and they helped me to get my money back.

Only a couple of hours ago, I went to Jo Ann's fabric and craft store to look for fabric for a dress I was making. Notice I said "look". I was only looking for material and colors that may work. One of the employees urged me to purchase the material since it was 40 percent off. I am not a very experienced sewer, and by that, I mean that I have used a sewing machine once. And that alone took me 40 minutes to get it up and running. I was making a dress based off of a cartoon character, so I had no pattern. I was completely unprepared when I approached the cutting counter and partly I admit, was my fault for being so unprepared. But I had not planned on purchasing fabric that day. I had seen a couple internet tutorials online about how to make this dress, but nothing concerning measurments or anything of the sort. I did remember it saying to get 9 yards of fabric...so I asked for 9 yards of each color, when overall the video meant 9 yards in total. Im not very old, and I had never been into Jo Ann's alone before. The woman at the cutting counter was very sharp and snippy with me. I tried to explain my situation, and I told her how I hadn't prepared to buy fabric today, and then she starts, I am not joking, yelling at the top of her lungs at me about how I shouldn't have come into the store in the first place. She continues yelling and then, I repeat, simply walks off to talk to another coworker about my situation, and then they proceed to laugh at me in the middle of the store. I was not expecting this at all, so I was practically in tears by the time this was over. I have trouble standing up to people, I always have, so this really ruined my Jo Ann's experience. I would not recommend this store to anyone.

I've made an order and when I received my order it was incorrect. I refused to accept it and told the courier to take it back where it came from.
The same day I contacted JoAnn Fabric and asked for a refund. They said that I'll get the money in a week and I said fine.
Week passed and there was no money and they said that they need another week. Money was not given back and I'm still waiting for my refund!

My nearest Joann Fabric and Craft Store located at 179th and Halsted in Homewood, Illinois is very under staffed. Check out lines are long, wait time for material cutting is also unreasonable, this is after searching for someone to come and cut it. However the WORST thing is the lack of STOCK available at this location. The Joann store in neighboring Orland Park is bursting at the seams with a ultra large variety of merchandise so why is the store in Homewood so horribly under stocked? There's no reason that I can think of why my local store is so neglected. I depend on Joann Fabric and Craft stores for my sewing, embroidery and craft projects, if you guys really read this I hope you do something. Through Facebook and Twitter, I am encouraging other customers, friends, family and neighbors to speak up about the differences that are evident or find other places to shop.

Eastport Plaza Shopping Center
3900 SE 82nd Ave #1000
Portland OR 97266
7/11/16 (Monday) @ 3:30pm
I like JoAnn. I can spend all day at the store just looking at all the cool stuff. But, after today’s experience with their customer service, I am not going back there anymore. My aunts and I were waiting at their Fabric department desk for fabric cutting. There were 2 girls assisting customers. It wasn’t a busy Monday afternoon; there were only 3 or 4 customers ahead of us. I overlooked the sign so I didn’t know they are using a ticket system. My aunts don’t read English. After 30 min wait, I finally got my turn. I laid the fabrics on the desk right in front of the girl who was supposed to help me next. All the sudden, a lady walked up to the desk and asked, “do I need to pick a number?” The girl responded, “yes, you do.” I started to get worried because I didn’t have a ticket so I kindly asked, “I didn’t know I have to pick a number but I’ve already been waiting here for half an hour, could you help me first? The girl said, “No, we have to go by the number. If you don’t have a number, I can’t help you, ” and she walked away. Seriously?! I was pissed. Three of my aunts were still talking to each other and waiting for me patiently. I picked a number and It was 95. I continued standing on the same spot looking at the girls; one was fixing something at the other end of the desk. Another one picked up the microphone and started calling, “91, 92, 93, 94.” No one respond to the first 3 numbers and those numbers never called out the whole time I was there. The lady with number 94 came up because she was the only one standing there. I decided to talk to the store manager to express my anger. Finally met with the store manager and told her everything I’ve experienced. Shockingly, she said nothing comforting but went on and on saying I have to pay attention to their ticket sign and have to pick a number. She also said the girls are doing the right thing and that they would not assist customers without tickets. She also explained it in another way, “the girls are working pretty much like robots, if they see a ticket they help you, if they don’t see a ticket, they won’t help you.” She continued, “we don’t have that many manpower here to help people that are not willing to wait.” Wow, I was shocked. I didn’t expect a store manager would communicate this way to a customer. I didn’t agree with her so we argued. Before I left the store, I said to her, “I am sorry to hear that your staff are working like robots and they’re not working like humans anymore”. She replied with an angry face, “oh, they don’t service YOU anymore”. I was extremely angry to the point that I felt my body was shaking. Feeling helpless, I took a deep breath and left the store. I do respect their ticket system if I knew it the first time. Next time if I walk in to a JoAnn store, I probably would grab a ticket ASAP just like I walk in to DMV, if I still go there again. I am posting and mailing this letter to everywhere I could. I am curious about how other people might react if they were in a similar situation like this.

Although their website says that they ship within 3 business days and one would receive the item within 6-9 days, and even though the item was in stock, it took many calls to customer service and a formal complaint to get the process of shipping started. It still has not been shipped. I asked to speak directly to Michael Bryan, the manager but customer service would not allow me to speak directly to him and he did not return my call The customer service representatives that I spoke with seem to be unsympathetic and condescending, talking over me and even laughing at my frustration. I am shocked that there are companies that still operate like this! I will need to get the credit card company involved to help me resolve this issue.

Often I use the restroom at JoAnn Fabric store in Conyers, Georgia and it leaves much to be desired. Often I don't want to use it because I never know what I will find that will ruin the moment. Please do not remove public access to the restrooms because it is essential for the length of time spent in the store.

Yesterday, (6/30/16), the restroom was simply ridiculous. Photos attached. Another complaint about this store is the entrance doors. The glass is always smudged and appears dirty. It makes me not want to push the handle. If this is a flaw in the glass please replace them.

Lastly, it is always hot in this store. I rarely sweat in other stores but always do in this one. I visit this store about 1-2 times per week and sweat profusely. Yesterday, it was almost unbearable.

Please address these issues with this store. I would visit more vs your competition Michaels which is just in the next shopping center.

Thank you.

I went to the JoAnn's at 114th and Metcalf in Overland Park, Kansas last Sunday to get patterns. The Spring Butterick patterns were not stocked, although they have been available for weeks. Two other patterns I wanted were also not in stock. When I asked why the stocking was so poor, the answer was that the person who normally did stocking had been on vacation for three weeks, out of town. I found this to be unacceptable, considering that the Butterick patterns were on sale at a reduced price during this time, but the latest patterns were not available to purchase. Anyone who stands between this gal and her patterns is the object of my wrath!

The woman at the fabric cutting counter was extremely grumpy and rude. When I told her I'd like to buy one of the fabrics in the upholstery area she told me "Go get it". I told her that the sign on the display said to see a sales associate for help with that fabric. She said "Bring the bolt of fabric to the counter - like everyone else does all day long". Her name is Terri. This happened at the Cranberry Twp, PA store today 2/19/16.

I made a huge mistake when I decided to order something from JoAnn Fabric website. Lesson learned and I'll never buy anything from them again. Well, long story short. I made an order and it is now three weeks later and they still haven't shipped my order. I contacted their customer support to find out what was going on, but never received a response. I wanted to cancel the order, but they don't allow cancellations of orders after they've been placed. And I even cannot contact someone from the company to discuss this issue. This company is so bad!