J&T Express
Reviews and Complaints

It's almost a month and I havent received my parcel yet. The tracking number is [protected]. It has been stuck at Kota Bharu since 12/12. i assumed it was okay since it already at Kelantan so i'm being patient because of the current situation (flood, heavy rain). I try to remind my order every time i open the J&T app but nothing happens. Suddenly, the status of my parcel is unknown on 21/12. When i check the tracking, my parcel went to Seputeh which is far away than it should be. Why my parcel went there instead of my address? Please send it to me as soon as posibble!

I would like To complaint on 2 issues:-

1) Firstly, the Bercham Branch despatch had delivered the courier when nobody at home, he just left the item without communicating with receiver. What's the point of us leaving contact number there? Are they responsible if the item loss/damaged? I had to lodge complaint to J&T customer service and then only we received call from the Bercham Branch.
2) Secondly, Ms Diana (J&T Bercham-055416560), was very rude in handling the issue. She showed her anger to the receiver by asking why we lodge complaint to J&T when the product is delivered. Mistake was not at outside, the despatch should not just leave the item when no one at home, he should communicate properly not just snap photo of showing the parcel Infront of the gate and upload in shopee. Where is the signature received sign in the way bill? If he get consent to leave the parcel from the receiver, then it's fine. But in this case, the Bercham branch service was really disappointed. Not professional and person is charge was not well mannered at all. If this kind of people handling J&T, it's going to tarnish your company name. Hopefully action taken to improve the service, thank you.

My tracking number [protected] and its been on hold for 3 days. Not even sure if my parcel is damaged or not please resolve this quickly. If you cannot provide a better courier just quit and close the jnt. Always late and causing problems for so many people. You do not deserve any stars. Please resolve this as soon as possible as it involves urgent matter or my part. I dont wish to sue your company but please be more responsible!

budak hantar barang mcm ****** tak faham bahasa! saya cakap jangn campak barang tu dia campak jga saya suruh dia masuk dalam pagar ltk kt dalam dia campak juga haihh harap dpt perbaiki la service tu

Sudah 7 hari saya tunggu..2 hari tiada update apa-apa.. Sudah 2 kali sy pergi ke cawangan.. Mula-mula ckp kalau tak sampai dlm masa 2 hari boleh datang ambil di cawangan, lepas dah 2 hari sy pergi ckp nak kena cari dulu, sampai sekarang tak call pun.. Itu barang customer punya,. Bayaran saya tu untuk sy tunggu berapa lama ye? Sy bagitau awal-awal esok sy nak pergi sekali ambil barang saya, kalau boleh sy tak nak kecoh-kecoh..[protected]

The delivery guy just toss my parcel over the gate. He could just put it properly at the side of the gate above the postbox properly as the place is stable to hold big items. So rude & no manners!

When I came out to take my parcel, he didnt even say sorry. Im very disappointed with the service!

My parcel no is : [protected]

No tracking sy

[protected]

Biasa cepat smpi tapi kali ni lmbt sngt, barang urgent sy nak guna sepatutnye dpt 2 jan tapi tgok gaya mcm lewat klu kat tempat drop barang pun smpi 3 hari

it's almost 1 month to hold my parcels. I keep to make a call but no one answered. what's wrong with the service? we spending money and pay for the parcel but seems your company just look down at me

Hi. I am here to lodge a complaint about my parcel that is kept being on hold. J&t already picked up the parcel on 20/12 and on 21/12, it was stated there that my parcel was being "ON HOLD" at CDC BD.TEKNOLOGI 301
HULU LANGAT. And I checked TODAY 29/12, that it is still "ON HOLD" at the same place? I supposed to received my parcel by now. What are you holding my parcel so long for?

I haven't received my parcel.
Delivery status stated that the parcel is in transit for 1 week. I wonder why...?
Delivery attempt was made but failed. I'm at home all the time waiting for the parcel.
When I checked the status again, the parcel went back to CDC301 Bandar Teknologi Kajang stated that the parcel is in transit.

Hi j&t please be sure ur partner talk properly to customer..i just go to j&t taman shamelin to ask abot my items..but 1 of ur staff be rudely talk to me..the girl one free hair seat at delivery counter

I have not received a parcel - shipped from melaka to seremban on 20th dec 2021...

More than 5 days... Can you help to check and update.

Tracking number : 600385082553

Shuras vasu
[protected]

hi . saye ade poskan dokumen menggunakan j&t . ikutkan dokumen tu patut sampai dah ke tgn owner . lagipun ada maklumat peribadi saye di dalam tu . saya pos dari 20.12.21 tetapi sampai sekarang tak sampai ke tempat yg saye nk hntar . alasan kedai sana dah tutup . dah tahu tutup petang kenapa pergi htr lewat? saya track 22.12.21 alasan mcm tu . hari ini 23.12.21 pun alasan yg sama jgk . please tu dokumen penting ye .

My parcel delay almost above 2 weeks. Sender send from 8 Dec 2021 just from Kepong to putrajaya. This happen because wrongly write the postcode no at the parcel. The correct postcode for putrajaya is 62100 & the wrong postcode at the parcel is 42100. I urgently need my parcel. Today-23 December 2021 I checked in the tracking system my parcel already in transit Center PHG GATEWAY - KUANTAN.. I call customer service inform about this but no action taken. Very hard to contact J&T customer service. I already email also about this. My Parcel no is [protected]. Can somebody help me please. Can directly contact me at [protected]

Date of incident : 19.12.2021
Client Number : 13905467841
Tracking Number : 640042006428
Description :
I am hereby to lodge a complaint towards the irresponsible act of the dispatch from J&T, during the delivery. The delivery was at 19/12/21, 6.29pm, there is no answer to the phone call or reply to the WhatsApp, that means the receiver is busy for collection.
However, the dispatch just placed the parcel on the top shelf of the mailbox area and snap picture to show their delivery. This parcel is a very expensive goods, and if there is no answer from the receiver, it shouldn't be deliver, as there is no acknowledgement of goods received.
What if the recipient is not at home and if the goods is taken by others or lost? Who is going to take the responsibility of the lost?

I find this is an unacceptable irresponsibility of a dispatch and the company should enforce serious SOP for the delivery.
Otherwise, there should be a penalty charged on the dispatch or the company for such Huge mistake of the irresponsibility.

I hereby attached the proof of the irresponsibility from the WhatsApp from the dispatch.

I ordered a fuji cam and j&t won't let me open it unless it is paid.. So i paid for it then in contain sandals two havainas sandals how can i report the sender it doesn't even have a name or contact number

Usually J&T at my area will send a message to pick-up my parcel at the office since J&T at my area doesn't provide door-step delivery. They'll put "delivery fail" but will ask me to pick it up straight from the office. But this time on 11/12/21 they put "delivery" on the tracking website BUT after that, no updates or messages came from J&T. I'm afraid they will return or label my item as "lost". It's been almost a week, my item is still "On Hold - Out of shop/office's business hour" After a week, I'm thinking about going staright to their office and ask for my item!

Hi, can u help me to check out my parcel, its stuck at j&t cdc s. Kembangan 305, idk why from pjs gateway can go till s. Kembangan.. Please help me to check my address is at kota kemuning shah alam.

Tracking no is [protected]

I have been recieving a few items that has been torn out by irresponsible dispatcher. Jangan2 j&t ada ternakan2 teekoos mix manusia kot.
Last time was from China, aku faham la custom sana kot maybe suspicious barang terlarang ke barang terkawal.
But this time yang dari Melaka dari Johor pun parcel ada jugak ke kastam2 tak berdaftar?
Please solve this matter before your company got serious more issue than losing millions ringgit. Don't underestimate this small issue to your company.

Hujan je banyak hold item, shopee express selamber je. Jnt ni manja sangat, gaji jalan, kerja tangguh tangguh.