J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
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Service teruk
Saya nak buat aduan branch SBH302, PIC - Amirsyam tidak menghantar parcel ke tempat saya lalu rakan sekerjanya yang Telefon saya baru memberitahu bahawa motor tak dapat ke tempat saya kecuali mau guna Lori tapi hari ini last simpan parcel saya di gudang.Kenapa tak info awal Dari hari itu Dan kenapa diberi postage Dan tak hantar parcel ke tempat saya?
Poor Service of J&T Pengkalan Hulu Branch
Hello,
My name : Mutmainnah Binti Mohd Shuhaimi
Tracking no :[protected]
Delivery by J&T partner : Viknes A/L Barathy
I want to make a complaint about J&T service Pengkalan Hulu, Perak branch for the parcel I have received on 23/11/2021. As stated on the Airbill, your courier need to send my parcel at my home address, but the item was just left at my work address which is at Klinik Kesihatan Pengkalan Hulu.
This is the second time, they did not followed the address given. I did not encounter the same problem with the other couriers though, they always send my parcel correctly not matter the size/weight of the parcel. Why this branch so lazy? They also did not give any call/message prior to delivering the parcel at the different place than what stated in the airbill either. I hope they do their work diligently, I paid for the parcel to be received at the address stated, not at someplace where they decide it is easier for them without considering the hassle of your costumer. Please take serious action to this matter so it is not repeating. Thank you.
Desired outcome: To send parcel according to the address given.
Delivery too slow
Barang saya masih belum diterima sedangkan penghantaran hanya dari Seremban ke Kajang. Pick up dari penjual pada 10/12/2021, pada 14/12/2021 barang masing belum diterima lagi. Alasan yang biasa dicatatkan dalam tracking ialah berkaitan cuaca menyebabkan barang lambat untuk di hantar. Alasan ini dilihat tidak profesional langsung.
Parcel - no one answer call
[protected] Tracking num.
It show out of office, usually my office 24 hour got security guard .
The subang jaya 312 no answer call, no write courier man contact. Who shud I ask . I want the parcel before 13/14 dec
Desired outcome: Parcel
Parcel no update for 3 days
Parcel saya tiada update since 8hb 12 dan barang tu sepatutnya akan digunakan selasa minggu depan. So bad bukan sekali saja jadi mcm ni tpi berkali2 sudah. My parcel [protected] pliss be responsible 🙏🏻
Barang-barang sampai kepada pelanggan dalam keadaan rosak
Pelanggan saya telah menerima bungkusan daripada jnt di alamat rumah beliau di kulim kedah, dan didapati bungkusan tersebut terkoyak. Dan barang-barang didalam bungkusan tersebut juga telah rosak. Disini saya lampirkan gambar-gambar untuk rujukan pihak jnt. Saya amat berharap jasa baik pihak jnt untuk menerima aduan ini, serta memberikan ganti rugi ke atas barang-barang saya yang telah rosak diatas kecuaian pihak syarikat jnt. Sekian terima kasih.
J&T Express
The parcel was being slitted open before I received it. And given that when the seller sent the parcel, it was 1 kg worth of fertilisers. However, it was o ly 950g when I received it. I assume there must be some fertilisers that was being poured out before it was received by me.
Desired outcome: Compensation and explanation
Blocking Motorcyclist Way
Today 07/12/2021 at 3.39 pm one of your lorry driver parker the lorry at the motorcycle way under Blok B Flats Sri Sarawak Jalan Kenanga 55200. The deiver just parker the lorry with a double signal and went away. Most of the motorcyclist was having trouble to go in and out and more ever it is not even a parking place. This had happened many times and today i manage to click on the lorry photo. Please do advise to the lorry drivers to park in a better place and then go and deliver the items.
Desired outcome: Parking Related Issue
My parcel
Sabtu minggu lalu sy ada kirim barang dari ranau ke perak tapi stuck tda update2 dari last hari sabtu no tracking [protected] so harap tida tercicir la jangan kasi rugi peniaga kerja kamu, kamu mesti bertanggungjawab! Thankyou harap berkerjasama jnt
RIDER CDC PARIT RAJA BATU PAHAT JOHOR [protected]
Sangat kurang ajar. Tengking my parents sebab parent saya tkde duit kecil. Biadap. Aku anak dia pon tk pernah tinggikan suara kt dorang. No manners. Tkde akhlak langsung. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Saya nakk dia dibuang kerja. Find him !
Medical
My barang 5 hari dah tak gerak" .please send my parcel urgent
On hold item too long
#[protected]
Attempt fail
4 dec 01:09 pm
On hold - parcel is under investigation
Transit center shahalam gateway - petaling
2 dec 01:04 am
Inbound transit center
Shahalam gateway - petaling
Barang sangkut
Barang sangkut..dh 3 kali buat complaints
This dispatcher put my item in unsafe place 😡😡😡
The dispatcher j & t puts my item with tracking no ([protected]) in an unsafe place, just outside the door...
The dispatcher also did not call, sms or whatsapp me.. ‼️‼️
No one received the item, if the item lose who responsible?!
This is the second time this has happened.
Pleassseeee take it noteddd...!
I have check it the sender name is mohammad syafiq bin mazleh😠😡😡
Parcel delay
Where is my parcel? Last update CDCSENAWANG 312. Been a week. Reported to many agencies. [censored] j&t
My things sent has been opened n damaged
My things sent damaged n the plastic has been cut and open. I would like to make a claim. All the things arrived in bad condition and the recipient not dare to eat. All are damaged badly. I need your kind consideration on this matter as we get shock this scenario could happened. Thanks for your fast feedback.
J&T has sent my parcel to the transit delivery at Bagan Datuk
My parcel has been sent to transit shop at digi shop bagan datuk town on 27th Nov 2021. When i got notification, i just straight to transit station at digi shop bagan datuk town. Unfortunately owner shop don't give cooperation to find the parcel and just deny the item received. I have go twice time to confirm the parcel received but very disappointed from service given. I have to request evidence from the sender on picture of shop and finally he find the parcel which just on the table.
poor staff service
i am a shoppe seller. i need to sent parcel to custumer use shopee services but the staff in taipan inanam counter tell me that she cannot accpt the parcel couse i sent egg to miri. why other j&t branch in kota kinabalu can accpt my parcel? but the inanam not accpt it. what should i do?
My parcel havent reach me since 10/11/2021 and i would like to find my parcel asap!
Tracking no : [protected]
Receiver name : Nurlaililin binti Hj Ali
Shipping Address : Snailer Express (6890)
Ground Floor, Lot 7, Block A,
MPL Saguking Warehouse
87000, WP Labuan
In system : Outbound, In transit AIR FREIGHT 999, KLANG.
Date : 10/11/2021 (no updated)
Actions ive done :On the 16th they told me it will arrived destinations in 3 days,
On the 22cd, suddenly they told me its lost and they ask to claim for refund.
Ive been asking them frequantly regarding my parcel yet still they gave me the same answer, they havent help me a lot, instead they still refusing me to get refund.
They told me they called my number but i didnt received any incoming calls.
I really wish they seriously help and find my parcel.
Last i check in system my parcel are at J&T Express, Taman Perindustrian Bukit Raja 41050, Klang.I tried to call them but cant reach.
I have been begging for J&T staff to help find my parcel since it still have track and update me...Usually everything goes well with my parcel but since early Nov many parcel went lost, what happen in Klang?
I hope someone will investigate this matter, as your company will take the blame on someomes fault.Im not accusing them of stealling, just investigate this matter, then we as a customers feel safe to use your couries service, and we also pay for the services so that our parcel can reach us safe and sound.I hope u understand my situation.😔🙏
Now date 27/11, havent update since 10/11.
pls pls pls do some investigations
and help me find my parcel as this only happen in J&T Klang.
Your help will really be appreciated.
Wrong item
Wrong item delivered and non responsive seller cant contact it then it cost me a thousand pesos for a pair of slipper that i didnt order and iwant to refund it as soon as possible i neede the money though
J&T Express Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
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Overview of J&T Express complaint handling
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J&T Express Contacts
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J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
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J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
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J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
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J&T Express social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
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