J&T Express
Reviews and Complaints

To whom it may concern,

I'm writing this letter to express frustration and disappointment over the unacceptable conduct of one of your courier delivery staff.

This incident happened around 11 to 12pm plus in Taman Penampang, Kota Kinabalu, Sabah. After picking her son back from school and reach home, she noticed that her parking space is block by a black colour vehicle SAB245J (picture attachment in this email). After waiting few minutes without any sign of vehicle owner, she proceeds with horn for at least few minutes, but still without trace of vehicle owner. Later when the vehicle owner comes down, he is identified as a J&T delivery staff from the security guard in this taman. From there on, he proceeds to curse my friend with foul words while her 10 years old son besides her, and left my friend with a terrifying experience. There were few witnesses nearby of neighbours and security guard which can authenticate the incident.

In such, my questions for your company is, since when your company starts to hire unprofessional staff to behave in gangster style and terrify woman and children with foul language? Where the rightful space belongs to the lady, and a simple apologise gesture from him is sufficient to resolve this matter. Yet, it leave the lady and her son with such unforgettable and awful experience from your company staff.

My friend won't rule out to lodge a police report by this afternoon when she has calm down. The abuse of foul language towards a lady and her son besides her is totally rubbish and unacceptable from your staff, and we will seek any legal action which is appropriate.

Before this letter, I have called your HQ in KL to lodge this complaint and afterwards, a staff named Ally from Kota Kinabalu, Sabah has reached me to follow up on this matter. Kudos on their actions, and i wish to have your feedback on this matter by this evening. Don't get me wrong, my intention is not to get this staff sacked as i don't believe pay back an eye with an eye. But at least he need to show he is truly sorry and regret for his unprofessional conducts, and at least hand written an apology note or letter to the victims who has suffer.

Eventually, i hope i have clarify this whole unpleasant experience to your company and I'm awaiting a swift investigation and satisfactory action by this evening. Should you need further info on this matter, you can reach me directly at [protected].

Regards,

Mr Pan

J&T delivery no call my handphone number even 1 ring. Just lie updated in J&T parcel tracker failed contact sender/receiption. Other courier services can send my parcel direct to my home address after contact me last week with sussessful delivery. Why J&T can't do it?
Please send my parcel [protected] direct to my home address

Don't delay as bad weather or cant contact sender/receiption as reason you make delay delivery. Our hp are still keep active untill now.

Don't work with bad attitude.
Thank you

Super slow delivery, the product has been stuck in their storage for more than 10 days!

To j&t rawang -Please help me to contact this person n give warning to her [protected]
And i dont want to see her face.
Perangai sangat biadap hantar barang hanya campak saja atas meja tanpa tanya atau cari tuan punya barang, sy bekerja di pharmacy ada ramai orang, kalau macam ni kerja dia hantar barang baik berhentikan saja . Pernah sekali dia hantar barang bila ditanya atas nama siapa ? Dia boleh jawab 'Tak tau lah siapa punya ni, lain kali letak nama kedai !, n then when i see the parcel terang2 sudah tulis nama penuh + alamat + nama pharmacy .. dia buta atau tak reti buat kerja? So please ajar atau warning dia, kalau boleh berhenti saja, kalau perangai macam tu tak guna. MY21844359473 - boleh check today dia ada hantar parcel ni.

My parcels has arrived at Bintulu LDC Drop Point [protected]) since 21 Nov 2021. Until today, there is no movement of my parcel. It's everyday update is 'On Hold', out of droppoint's business hour and delivery delayed due to external factors. I Please fix this issue

Barang saya sudah 2hari has departed from j&t air FREIGHT 999 smpai skrng tak smpai2 lagi knpa? post laju 4 hari barang saya smpai dah j&t 1minggu pun blum smpai lagi
Saya dari sabah

I received an item that I thought was from shoppee as what the delivery boy told. I paid the cod amount of 880 as I was thinking that it was the order that I placed with the above mentioned online store. When I opened the package it was a wrong item and it was not the shoe that I ordered. Since you were the ones who delivered it, and I dont know the sender since I think my info was scammed from shoppee as my original order was cancelled all of the sudden, I want you to return my money and the item to the sende

my parcel stuck at j&t warehouse at bintulu sarawak. they dont want to delivery my parcel and requested me to go to their warehouse to take the parcel. the problem is i've told them that i doesnt have a transport to go to their warehouse. its THEIRS JOB TO DELIVERY IT NOT HOLD IT. its should've delivery to me on 3/11 but now is 21/11. pls do something.

I send out the parcel on 10 November 2021but today is 21 November 2021. When I calling J&Ta few times, they said they will manage to delivery asap, but the parcel still on Drop point LDC Port Klang 611 for almost 2 weeks. It's effecting my business. Very bad service and bad attitude ! your service need some serious implementation ! Also please share your managers contact number so I can legally file a report. U may have some delivery problems but that is your problem not mine. U owe me an explanation.

Kani nga rider ninyu maam ba rude ra kaau nka miss call syag kaduha wala matubag isog na kaau ni ana sya "nganu wala nimo natubag maam?" Busy kau mi prepare balloons saba ang air pump.
Ni ana pa sya asa.daw.amoa sa.gemilina pde badaw dha lng mi abut sa skwelahan ge ingnan nako layu ra amoa dha sir uy.

After namo pag bayad ni tawag syas bag.o parcel owner ge ingnan napod nya nganu diay wala ka katubag maam.
Grabi sad anang inyung rider sir uyy buntag sayo sad bya run ang uban run natog pa gikan nightshift dli sya angay mag ing.ani mka discourage mani nga rider ninyu uban j&t rider nasuki namo bootan man kau mo.approach karon pami kasugat ing ani nga rider.

Kung.dli lng unta namo kailangan kau ang parcel dli nlng unta namo to.dayunon kai mka badtrip approach inyu rider. Pero amo lng ge daun kai gamitonon kau namo amo ge order.

Plssss lng mi ani nga rider ninyu sir bi nga dli unta sya mag ing.ana. salamat.

[protected], hasn't move for 5 days

My parcel was stuck for a week in j&t SWK_GATEWAY. How do i know where was my parcel had been in. Please post my parcel as soon as posible.

I use J&T to send golf equipment that I sell.

A friend sent a parcel on Thursday, Nov 11 (MORNING), I still haven't received yet!

PUTRAJAYA TO PJ!

And your online chat DOES NOT WORK. Even calling your hotline is frustrating, can never get to speak to your staff.

This is very BAD SERVICE.

You may have some delivery problems but that is your problem, not mine. You owe me an explanation.

Ridhwan Wong Abd

Hi, I want to complain why my parcel is on hold it has been 3 days now, I need them asap but tha tracking isn't moving afteri hope you can solve this asap

order barang 28 okt tapi sampai skg x pandai sampai2

Sangkit dekat J&T LDC Kuching 601 tak gerak-gerak lagi…

Why is my parcel stuck at
Inbound
Transit Center SGR GATEWAY - KUALA SELANGOR
4
This has been stuck there for a free king long time. It is effecting my buiness. Please redirect it to the sender in kota kemuning. And please share your manager's number so I can legally file a report. Your service needs some serious emplimentation. Was going to use you guys for moving house to Melbourne thank god I did not.

Parcel saya masih tiada update sejak 5 Nov 2021 sehingga hari ini, laporan sudah dilakukan sebanyak tiga kali tapi tiada perubahan, saya memerlukan parcel saya dengan segera.

[protected] these was my tracking number for my parcel and the j&t chan sow lin 801 still hold my parcel on 1/11/21 till today and maybe the parcel atill stuck there andbefore these the seller parcel like smooth as butter when they use DHL SERVICE, i dont think it all about perayaan cause i read the review about these management j&t on google mostly bad hold the parcel till week and month should be not happened

Received my parcel with a hole.Someone have open it.Might be the rider.