J&T Express’s earns a 1.0-star rating from 1920 reviews, showing that the majority of customers are dissatisfied with delivery services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Penghantaran yang tidak memuaskan.
Saya membuat penghantaran makanan iaitu Nims Chocotub (Chocojar) 24 TUBS, SUDU 24PCS, PADA (21/08/21) - 15:26 pm, KE KEPALA BATAS SEBERANG PERAI, PULAU PINANG. LEPAS TU, BARANG INBOUND DEKAT KUALA SELANGOR PADA (21/08/21) - 21:14pm. BARANG SAMPAI DI PULAU PINANG PADA (23/08/21) - 13:22pm. LEPASTU, BARANG SAMPAI KE PENERIMA PADA HARINI, JAM 18:10pm, BILA BARANG SAMPAI, BUBBLE WRAP TAKDA, 1 TUBS CHOCOTUB TAKDA, 4 SUDU HILANG DAN BERSELERAK. MINTAK RESPON YE. TERIMA KASIH.
Barang sya kenapa peram lama sgt.. Dr 15hb stuck kt sbh gtwy... Smpai skrg masih x gerak2...
Barang sya kenapa peram lama sgt.. Dr 15hb stuck kt sbh gtwy... Smpai skrg masih x gerak2...
Penghantaran barang yang tidak memuaskan.
Saya telah menerima satu penghantaran dari Kuala Lumpur pada hari Ahad 22 Ogos 2021.
Ketika itu saya sedang solat..saya dengar rider memanggil tapi belum sempat selesai solat saya dengar bunyi barang jatuh ke lantai.
Selesai solat saya keluar rumah dan melihat barang berada di atas lantai.
Saya yakin barang di baling kerana tiada bunyi atau tanda-tanda pintu pagar dibuka.Kotak barangan saya ada stiker 'fragile' / Barang Mudah Pecah !
APA PERANAN RIDER YANG AMANAH MEMBALING BARANGAN SAYA KE LANTAI?
Item on hold for 3 days
Item was shipped on last friday and reached LDC Ampang center on Saturday.. until today still NO one sending my item! My tracking no: [protected].
Reason being delayed stated bad weather and out of dropping business hours. I believed staff should know how to manage the timing and not giving the same excuse which unacceptable!
Please do something about it and send my item ASAP by tomorrow because i need it urgently!
Thank you
Not delivered parcel
Hndi dineliver ung parcel ko.. tapos sasabihin refused to accept order.. Ni wala nga pong tumawag sakin.. Hnihntay ko nga pong tumawag ung rider kasi may nagtxt sakin na notification na out for delivery na.. Kelvin neil javier name ng rider.. Ika apat na tong parcel kong to na ganyan ang ginawa nya sasabihin ni refused daw eh hndi naman po dineliver..
J&t services
2021-08-12, Thursday
10:03 PM
Outbound
Transit Center SUNGAIPETANI GATEWAY
10:03 PM
Load Truck
Transit Center SUNGAIPETANI GATEWAY
09:55 PM
Inbound
Transit Center SUNGAIPETANI GATEWAY
07:18 PM
Picked Up
Drop Point DP BUKITMERTAJAM 01
2021-08-13, Friday
03:30 PM
Outbound
Transit Center AIR FREIGHT 999
10:28 AM
Outbound
Transit Center MYS GATEWAY
06:09 AM
Inbound
Transit Center MYS GATEWAY
2021-08-14, Saturday
08:33 PM
Inbound
Drop Point SBHAIR GATEWAY
08:33 PM
Outbound
Transit Center AIR K.KINABALU 501
07:39 PM
Inbound
Transit Center AIR K.KINABALU 501
2021-08-15, Sunday
07:19 PM
On Hold
Transit Center SBH GATEWAY
(Delivery delayed due to natural disaster affect)
07:17 PM
Outbound
Transit Center SBH GATEWAY
01:56 AM
On Hold
Transit Center SBH GATEWAY
(Delivery delayed due to natural disaster affect)
01:55 AM
Outbound
Transit Center SBH GATEWAY
12:36 AM
Inbound
Transit Center SBH GATEWAY
2021-08-22, Sunday
06:17 PM
Outbound
Transit Center SBH GATEWAY03
05:26 PM
Inbound
Transit Center SBH GATEWAY03
02:35 AM
Outbound
Transit Center SBH GATEWAY
2021-08-23, Monday
04:59 PM
On Hold
Drop Point LDC SANDAKAN 602
(Failed to contact recipient/sender)
04:52 PM
On Hold
Drop Point LDC SANDAKAN 602
(Failed to contact recipient/sender)
07:55 AM
Inbound
Drop Point LDC SANDAKAN 602
WHEN YOU CALL ME?
HOW MANY TIMES U NEED TO HOLD MY PARCEL
TRACKING ID : [protected]
My parcel stuck
I demand for push delivery of my parcrl. Its has been stuck since 21 August 2021 at J&T SBHAIR_Getaway.
Tracking No : 620000151784009
Hello po! Meron pong nagdeliver ng parcel po sa akin ngayon pong August 23, eh wala naman po akong inoorder
Hello po, meron po akong na received na parcel po ngayong August 23 kahit wala naman po akong inoorder. Nagbayad po ako tapos nung binuksan ko po yung laman hindi po siya katumbas nung binayaran ko. Nung nakaraan po meron pong tumawag sa akin na nagsasabing nanalo daw po ako, pero hindi po ako naniwala kasi po baka po scam lang pero dumating pa din po at ayun na nga po kinailangan ko pong magbayad kahit wala naman po akong inoorder
Desired outcome: Ibalik po sa nag pa deliver yung parcel at ibalik po sa akin yung payment
Delivery Rider
Actually my order was complete and in good condition, i am just disappointed with the delivery guy, he didn't even bring my order to my house just because someone told him we had a dog. It will be okay if he just talked to me and explain but i wasn't expecting him to be that rude. Anyways, i didnt argue with him and still thanked him. I hope this never happen again. I've been receiving parcels from this delivery company and so far all of them are good except for this one. Please take action for this.
Item arrived damaged
I sent item for delivery within peninsular
The items received is damaged and broken
Desired outcome: Refund on the delivery charges and items repayment
Parcel delivery
Delivery Partner: J&T Express PH
Tracking Number [protected]
Delivery Failed
delivery area is outside courier coverage
Sorry, we can no longer deliver this package.
IF THAT IS THE CASE WHY DOES ENTRIGO, LBC & LEX PH HAVE NO PROBLEMS DELIVERING.
They did not even bother to ring the recipient.
It never even got to Cebu!
THIS IS NOT THE ONLY TIME I HAVE HAD PROBLEMS WITH THEM AND IT SEEMS I AM NOT THE ONLY ONE.
Knp saya punya parcel tak Smpai lagi sebenarnya ..[protected]
Im complaint about my parcel stuck/hold in J&T Subang Jaya CDC (PJS312)
I've tried to call the customer service but did not pick up.
I demand for push delivery of my parcel. Its has been stuck/hold since 22th July 2021 at J&T Subang Jaya CDC (PJS321)
Please refer below detail for your reference and fast action .
No Tracking = [protected]
Type of Parcel = Sulaiman Ilah(J&T Bati Gajah Perak)
Receiver's Name= Asharaf
Receiver's Address = 83 Jalan 13 Pandamaran Jaya, 42000 Pelabuhan Klang, Selangor D.E
Any progress, Kindly inform me ASAP.
Thank You.
LDC Klang Jaya 603-Slow service. On hold the parcel
Hello J&T Klang Jaya 603, for how long you want to hold people's parcel. I have 2 parcels pending at your place. Please deliver it ASAP! Service too slow. Call the office but line always busy. Never experience this with other branch. Pls hire more rider if you have short manpower. And pls ensure all the parcel is delivered! Not missing... pls be responsible!
Poor courier service
Hi,
I'm, Hazwani [protected]/ [protected]@yahoo.com) writing this to complain you about the poor courier service of J&T Express Malaysia. I purchased a things through online shopping platform, Shopee on 7th August 2021 and the seller has sent the parcel (Tracking no [protected]) on 10th August 2021 via your courier service and has been received by me after twelve days of the delivery (22nd of August 2021) instead of standard delivery which it usually take approximately 3days. With addition to the delay in delivery, the condition of the parcel was really miserable and pathetic.
I am attaching the photo of the damage and chronology of tracking delivery with this complaint report. Kindly look into the matter. thank you
Desired outcome: I expect for compensation due to the delay and inconveniences caused by your team
Delivery
I just received my parcel from your jnt delivery. 23/08/2021@1 pm. She called me and asked me to go down collect my parcel. I told her bring up as I have a small baby to look after. She grumbled and says she is very tired and she is just human. At just 1 pm already exhausted? No one is saying doing delivery is not tiring. But I think in this line u already expect it. Correct? So why the complaint and grumbling to me? Please arrange another delivery personal to service my area if this lady is not willing to do so.
Desired outcome: Change of delivery person
Delivery problem.. Late... Don, t give item to self collect ldc 603. Klang jaya
Jt express ldc 603... So latr delivery and many item return back to saller.. Refunded money. So bad.. Don, t have self collect no give item.. To self collect.. Ldc603.. Jt express klang jay.. Bad..Courier... Big item problem delivery ldc 603.. Klang jaya jt expresa bada...
Desired outcome: bad courier LDC 603..klang jaya
Put on hold for 4 days already
Hi j&t (601 lunas) .. Still waiting for my parcel (on hold 4 days), already hit 4 days today. Try to call the center but never pickup. Can't get any update at all . Maybe all staff off duty cause by covid19.
Dispect JNT
Hii, saya nak mengadu untuk penghantar JNT, nombor, [protected] . Dah dua kali sangat biadap . Saya tinggal rumah apartment . Dan dia call saya dengan panggil nama saya . *** turun sekrang . Dengan nada yang tinggi dah agak kasar . Saya jaga anak kecik, dan saya cakap rumah saya bawah sekali, lepas tu dia kata, ' takboleh keluar eh ? selama ni semua yang hantar semua okey memang letak je depan rumah . ( rumah saya ground floor ya taksusah ), dia paksa juga saya untuk kedepan block . untuk first sekali yang dia hantar pun dia call jerit . Sangat biadap . lama saya sabar . Tolong ambil tindakan ye . Ni first time saya report, bagi saya memang biadap .
Desired outcome: Diambil tindakan . Membuat rate untuk staff/dispect
my item is late for delivery
my item is late for delivery.my item stuck at transit more than 1 week
Penghantaran lambat
Tolong betul kan srivs j&t suka hold barang hari2 hold srvis teruk betul
J&T Express Reviews 0
If you represent J&T Express, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with J&T Express. Make it specific and clear, such as "Delayed Delivery by J&T Express" or "J&T Express Package Mishandling."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with J&T Express. Include key areas such as:
- The nature of the service you used and the expected outcome.
- Specific details about any package delivery issues, including dates, tracking information, and the condition of the package upon arrival.
- Customer service interactions, including how you contacted them (phone, email, etc.), the responsiveness of the staff, and the resolution offered, if any.
- Any discrepancies in billing or charges that were unexpected or unauthorized.
- The steps you've taken to resolve the issue with J&T Express and the outcome of those efforts.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, correspondence, photos of the package, or tracking records. Do not include sensitive personal data that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with J&T Express. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by J&T Express or other users.
Overview of J&T Express complaint handling
-
J&T Express Contacts
-
J&T Express phone numbers1300 809 0001300 809 000Click up if you have successfully reached J&T Express by calling 1300 809 000 phone number 75 75 users reported that they have successfully reached J&T Express by calling 1300 809 000 phone number Click down if you have unsuccessfully reached J&T Express by calling 1300 809 000 phone number 176 176 users reported that they have UNsuccessfully reached J&T Express by calling 1300 809 000 phone numberMalaysia1900 10881900 1088Click up if you have successfully reached J&T Express by calling 1900 1088 phone number 3 3 users reported that they have successfully reached J&T Express by calling 1900 1088 phone number Click down if you have unsuccessfully reached J&T Express by calling 1900 1088 phone number 16 16 users reported that they have UNsuccessfully reached J&T Express by calling 1900 1088 phone numberVietnam+60 392 129 660+60 392 129 660Click up if you have successfully reached J&T Express by calling +60 392 129 660 phone number 20 20 users reported that they have successfully reached J&T Express by calling +60 392 129 660 phone number Click down if you have unsuccessfully reached J&T Express by calling +60 392 129 660 phone number 22 22 users reported that they have UNsuccessfully reached J&T Express by calling +60 392 129 660 phone numberMalaysia+62 218 066 1888+62 218 066 1888Click up if you have successfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have successfully reached J&T Express by calling +62 218 066 1888 phone number Click down if you have unsuccessfully reached J&T Express by calling +62 218 066 1888 phone number 3 3 users reported that they have UNsuccessfully reached J&T Express by calling +62 218 066 1888 phone numberIndonesia+63 289 111 888+63 289 111 888Click up if you have successfully reached J&T Express by calling +63 289 111 888 phone number 17 17 users reported that they have successfully reached J&T Express by calling +63 289 111 888 phone number Click down if you have unsuccessfully reached J&T Express by calling +63 289 111 888 phone number 41 41 users reported that they have UNsuccessfully reached J&T Express by calling +63 289 111 888 phone numberPhilippines
-
J&T Express emailssupport@jtexpress.my100%Confidence score: 100%Supporteric.leong@jtexpress.my99%Confidence score: 99%joey.lam@jtexpress.my91%Confidence score: 91%yanhong.liaw@jtexpress.my89%Confidence score: 89%queenie.lai@jtexpress.my88%Confidence score: 88%aaronchoo@jtexpress.my82%Confidence score: 82%
-
J&T Express address19th Floor, Mercu 3, KL Eco City, Kampung Haji Abdullah Hukum, Kuala Lumpur, 59200, Malaysia
-
J&T Express social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
Most discussed J&T Express complaints
DeliveryRecent comments about J&T Express company
Complaint regarding delivery service
Couriers Please
247 reviews
World Express Courier Service
10 reviews
Postmates
105 reviews
Maxpost Courier
4 reviews
Prime Time Shuttle
15 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.