J&T Express
Reviews and Complaints

My parcel [protected]) shipped on 18/7/2021 and being hold due to bad weather until 28/7/2021. I'm contacting Person In Charge Mr.Rozaidi by call and WhatsApp but no answer. Then on 29/7/2021 my parcel marked as delivered. Then I make a call to J&T Customer Service, they told me, my parcel has missing. For your information my parcel contained medicine for my use and it is very costly.

25/07/2021 until 06//08/2021 my parcel still on hold at Puchong

Saya pos sekotak makanan dari j&t kluang ke gelang patah. Makanan untuk penerima yang sakit covid. Tapi bila sampai pada penerima, kotak ada tape j&t sedangkan saya hanya tampal sticker fragile. Staff j&t telah buka kotak bahagian bawah. Kesemua coklat hilang, maggi, octopus dan juga biskut. Mereka tukarkan dengan botol susu dan air mineral. Saya sangat terkilan sebab penerima betul betul memerlukan makanan dalam tempoh kuarantin

Barang saya sampai dalam keadaan pecah.packaging memang langsung tak secure dengan bubble wrap or sticker fragile then maybe dilepaskan dari jarak tinggi kerana pagar saya berkunci kerana saya bekerja dan tiada orang di rumah

Barang sampai dalam keadaan rosak. Plastik pun sudah mcm plastik lusuh.
Barang Patah dan pecah.
Service sangat mengecewakan.

Sudah buat bayaran semasa di jnt tapi bila barang sampai dekat customer kena bayar lagi... Bila call nak buat report dekat jnt susah nak dapat

I sent my things in a packaging, but after arrived, my item's cover was missing, it can't use anymore.It is very funny, when I want to send my items, the staff there say this cannot that cannot, and open my things to see, their actions are rude!Finally can let me send my item, my things got lost, what's the problem with your company?

Request refund
Inv number [protected]

I want to claim, my parcel is broken
I very sad for this.

Barang tidak sampai dari 25hb Julai 21. Di hold lama di Pahang Gateway. Plzz take note my complain sir. TQ Sir.

Barang belom sampai dekat saya tapi dah koyak..nasib baik lah ad orang hantar gambar dan video bukti barang tu dah hilang.kecewa sgt..saya percayakan curier hantar barang saya dengan baik.last2 jadi macam ni.cubalah lah jadi org yang jujur .ni tak ..barang orang pon ko nak sebat..dah kenapa

Barang saya tak gerak² dari 3/8/2021.. Apa masalahnya tak tahu la.. Patutnya 3/8/2021 dah sampai... Kenapa perlu hantar ke cawangan j&t pjs gateway - klang tu 2x.. Tak ke pelik.. Aduhai.. Saya nak pakai barang tu urgent la...

Bila barang nak sampai kalau macam ni je peginya.. Elok dah smpai seri kembangan boleh pulak ke puchong lepas tu Shah Alam.. Lpas tu Klang.. Smp ke sudah Klang.. Tolong lah alert.. Tolong kerja dengan penuh tanggungjawab jangan sampai customer hilang kepercayaan.. Seminggu dah tunggu ni.. Tolong lah usaha supaya barang tu sampai secepat mungkin.. Customer bayar tau bukan free..

Ive been a regular customer to J&T Express but what i dont understand is why their office is open until 5pm and as early as 4:30pm they wont accept any transaction, , they said that they have a lot of parcel that they recieve thats why they cut off early, what the heck is it our fault that they recieve alot of transaction, , isnt their job is to do that?and one more thing they are not doing anything or should i say that their are just smoking cigar outside! this happen twice to me!

Saya semak di tracking j&t bahawa barang sudah sampai dengan bukti bergambar. Tetapi, bukti bergambar boleh diragui kerana penghantar barang hanya ambil gambar barang beserta tangannya sahaja. Tiada gambar penerima.
Bila saya check dilokasi delivered, barang tersebut tiada pun dijumpai. Saya sudah triple check. Harap pihak j&t bekerja dengan lebih telus selepas ini.

7 days shipping from selangor to terengganu and i dont get it yett

[protected] this is the track number. I ordered frm shoope..

dear customer service,

for the past 2 days 3/8 & 4/8, my order has a remark "delivery attemp was unsucessful, melebihi waktu operasi droppoint. " at 17:30 and 20:02 pm. but our office hours is till 10pm... with our door wide open but no delivery guy came ... so what is this excuse of melebihi waktu operasi droppoint ? order already delay 5 days, now another 2 days of excuses... this order is disposable glove... essential... yet delay.

I sent parcel to Paka, Terengganu from Kuantan, Pahang. Why your crew send it out to Sungai Petani, Kedah. Now the delivery was 1 day delay.

Barang saya dh sampai, tp knp x deliver ke address saya? Saya x nk collect parcel, kerana musim covid ni, x nk beratur pjg. Im very dissapointed with j n t..

The parcel delivery man just put my parcel inside the shop at lobby without calling me that my parcel arrived. Send me the sms regard my parcel was just delivered and the photo that where my parcel was left at the same time. And asked for extra charge where they help to keep my parcel even though im go down straight to collect my parcel when i received the sms. The worst thing is the parcel received was cracked due to most likely the delivery man didnt handle my parcel with care