JustAnswer review: Scam / noanswer want deposit back 27

Don't know if this will help:

http://www.justanswer.com/tos.aspx#fees

I went to justanswer.com and asked Dr. Love a question and got an answer that was totally generic. It was as if he was typing a script. I did not accept his answer and sent a msg. for my money to be returned. Hopefully they will return my money. I will never do that again. Please don't trust any site that claims to give medical advise without seeing the patient.

Sitting and awaiting the next sucker. My dog can give better advice

I also seem to have fallen in the same trap. I deposited 7 pounds in order to ask one of my questions related to my tier 1 VISA to UK. I havent heard back from them in last 4-5 days ever since i posted this query but the amount has been charged to my paypal account. I have requested for a refund and am yet to hear back.
I will strongly advise people to keep off this site, this looks like a complete fake site taking people for a ride. I am not sure how could they survive online for such a long time cheating innocent people around.

I agree I have been waiting 3 weeks for my refund---and have sent several e-mails---has anyone EVER gotten a refund from this site?

I posted a question on justask>Law, got a quick response, replied for a follow-up, got that, and then, just to see if it was a rip-off, said I was unsatisfied with the response (the response was great, actually) and got my money back no problem.
Tip: to make sure that your $ goes to the expert, choose the lowest priced option, keep replying until you're satisfied, then click the Happy button and give them a tip in line with the value of the advice.
I went back on and posted a simple question to the same expert and paid him for his time.

I have to say that this is NOT a scam. A scam would NEVER give refunds without difficulty, as in my case. I suspect that other posters might have mis-clicked, not read (it's easy to overlook that you can ask follow up questions until you're satisfied, for example, ) or didn't like the content of the answer, rather than the quality. gain, you always have the option to re-post your question to another expert...

I was suspicious, but satisfied. If you're unsure, get a debit card from your bank w/ only 10.00 on it or something and try it out. minimal risk, and the advice (in my case) was worth the cost.

I went to their site to ask a question about the Thunderbird email program. (The link to JustAnswers.com) was on the Mozilla forum web page.)

I asked my question and provided a bunch of information about my computer, and only after submitting the question was I told I'd have to pay for it!

This is a deceptive sales tactic. If Amazon acted that way they'd be out of business. They need to tell people that this is a fee service and they need to refund deposits if the answers are not acceptable.

I think Google ads and others needs to not support them either.

i asked for advice on a family law matter and got no answer back i paid a deposit of £11 and have not got it back i am really up set about this because i am a single mother with 3 children seeking much needed advice and that £11 was alot of money for me all i wanted was sum HELP

I asked a technical question and they debited my account $18.00 for which I received no answer.

I asked JustAnswer a question regarding a fault in my washing machine. No response after a few weeks. I have no faith in this "company".

I have since requested a refund. I won't hold my breath, but will lodge another complaint when it doesn't happen in about 3-5 days.

My advice is DO NOT DEAL WITH THIS COMPANY.

I don't think it's a scam. Apparently they will refund your money. I'll wait to see if that happens. If you let your money sit there they eat it up at 1$/month in 'maintenance fees". I won't deal with them again. Too sneaky.

They cleverly lead in someone like myself (searching to cure a problem with my Ford car) to believe this is a brand based (Ford in this case) organization, only later on did I realize that in fact their link in Google just fills in the brand you have typed in and tells you that all these Ford, Honda, Audi - whatever, 'experts' are waiting to give you the answer you need, what a nasty and fraudulent trick! Like others I was asked to deposit A REFUNDABLE sum to ask my question. All too late I discovered the answer was rubbish, anyone opening a Haynes manual could have made the same suggestion. It DID NOT answer the question that I posed and his second attempt just demonstrated that he either wasn't an 'expert' at all or he hadn't read my question.

I asked for my money back and received a response to say that my PayPal account would be credited within 1 to 5 days. OF COURSE IT WAS NOT! I have repeated the request twice more, but have little doubt now that fraud is their stock in trade and nothing more.

AVOID, AVOID, AVOID! It's nothing more than a rip off.

Bad...bad...bad they rip you off? Do not use this site its a scam mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm...

To those of you who have had your money stolen, go to your bank and ask them to do an EFT, which is an electronic funds transfer. Tell them what happened. They will start investigation and will refund your money in a few days. If they find you had good reason to have that taken back they will let you keep that rrfund. If they find out that they did not steal it they will take the refund back from you. I have had that done many times.
I have peronally used justanswer twice and asked for legal advice. They did ok I paid them 15 dollars each time. The first time they took an additional 15 and i asked them to refund it and they did. I had no problems with them, but I am sure others were not that lucky.

I asked a question of one of the experts at Just Answer (note that in the fine print they don't guarantee that their experts have the qualifications listed)and agreed to pay $50 as a one-time charge. I have had a terrible last 6 months and have only recently discovered that they have somehow, without me knowing, put me on a monthly subscription. They have charged me $50 every month since April (when I asked my one and only question) and I have now paid $300. I did not request an ongoing subscription. My credit card company says they can't do anything since it was a membership...no matter that it was a membership I didn't request and didn't want. My best advice is to stay far away from this company.

Sorry to hear of your bad expirience! There is a new site that will allow you to post questions on anything from axia homework help to just about anything you need answered. The site is free to join. No need for getting approved as a tutor. Also you can get paid through Paypal by answering questions! www.aceyourcollegeclasses.com. I made some money there and withdrew it and got it in like an hour which by far is the best!

Another source for Axia help is ace-axia.com. I've found that Ace-Axia at ace-axia.com has great, inexpensive tutorials and modal papers for all the popular Axia courses. Immediate downloads that help you get your assignments, checkpoints, and discussion questions finished fast!

sweety..if the question is simple ...why bother to ask? you could just answer it by yourself right?... I think that you don't have enough money to bring your dog to a real vet...poor you... .. fifi ur dog's conscience...xoxo

I posted a question on justanswer.com they asked me for my card number and other info and I gave it to them. When I found out that they were going to charge me $30 to ask a "SO CALLED" law expert a question I backed out of the site and they still charged my card. This was last night on 2/5/11 this site is NOT just answers its just BS! It takes a PISS POOR site to rip people off like that! You can have the $30 maybe you will use it for a better web page.

Curt B.

I have a $38.00 deposit that I have never received back, I asked a question like 6 months ago about a computer problem I was having. The ad said that if their answer didn't help me I would not be charged! There answer did not help me, I let them know this but never received a refund. They now occasionally send me a message telling me I still have a $38.00 deposit and would I like to ask another question. I have no idea how to get my money back. That was actually the last question I asked...How do I get my $38.00 "deposit" back? No answer!

HELP
K.P.

The Just Answer site is a total rip off and fraud...Avoid it at all costs...They give no answers to anything and just try to rope you into a large dollar commitment by running you in circles...I am going to my bank to block payment, since it is pending only...

I agree with you.I went on this website after i typed in free advice dog questions, well just answer it came up.I agreed to pay the $5 to the qualified vet and i think it was a extra $22 dollars on top to proceed.Of course i wanted a answer, i lost my 11yr old dog suddenly two days before christmas, devastated and looking for answers.i received one reply form a vet, i rated him a 4 but to this day, i still dont have the reasonHe deserved a 1..i feel they used my current situation to taken advantage, on top of this i had to cancel my credit card, as they were taking money out for membership that i knew nothing about..i did get a refund..but i will never use this website again...How can this site continue to operate..dont use them...

a complete scam

I contacted JustAnswer on 8 July with a problem with a computer product. I was given reference
no. ID [protected]. There were several attempts to solve my question, but after 7 emails the chat
was terminated. To add to my problems, those 3-mails included one from me expressing my
frustration at the product supplier. The email was blocked "due to abusive behaviour". So now
my emails are all blocked, and getting that fixed is going to be another nightmare.
During my chat with the expert at JustAnswer I had been redirected to the form to fill in for a
subscription. I explained I would never use the subscriptionn and didn't want it, but was assured
it could be cancelled at any time and was fully refundable.
On 14 July my credit card was debited with R65, 00. The next day a second debit of R599, 00 for the
future monthly subscription. Which I certainly didn't want.
I have now spent the entire day explaining my problem with many Consultants, who went round
and round in circles, promising to redirect me to various other people. And more than 5 times I
was transferred to the Membership Application Form, in spite of being told it had already been
completed earlier.
I now realise that there was no intention to refund or cancel the payments. Nor was there any
intention to try to assist with any of the questions I raised. Its a disgusting way to treat decent
citizens who were merely asking for assistance, as promised by the website name. It's brazen
theft.
I don't know how your staff can continue to carry out this fraudulent scheme, day after day.
I want my "subscription" cancelled, and both the R65.00 and the R599.00 refunded to my account.

I am a 76yr old retiree with no pension or other income, living off my dwindling savings. I need
that R664 .00 back.

This website is a scam, stealing money from decent citizens, and lying about 'refunds'.
I wish I had checked this all out first. But sadly I'm a trusting soul, and this has left me really
shattered and furious.

Whatever you do, do not use this so-0called service. Their experts do not really know anything. I was having trouble with windows 10 dropping printers. #1: You cannot communicate in real time. #2: They give the same trite answers as windows forum-Clear your cache, clear your cookies, restart your computer, make sure the printer is plugged in and turned on; etc. The membership is in the fine print, and they WILL NOT remind you before they hit your credit card with a charge. THIS IS A TOTAL SCAM.