Kansas Department of Labor
Reviews and Complaints

I'm told my representatives there's a code on my account waiting on a form that has been received but only that department can release the code and there's no way to communicate with that team. Meanwhile, my rent all bills are past due!
I need this taken care of immediately! Dora Lewis. [protected]

It is quite ridiculous that we have to sit through a 7 minute disclosure about the new debit card only to be told the hold cue is full every time. There is surely another way to get the disclosure information to claimants. Also it is near impossible to get through on the phone lines we don't appreciate being hung up on after 5 hours of calling

I file for an Unemployment December 10, 2019 I was denied for no reason I won my appeal over a month ago and they had told me that I will be paid As soon as It get done with processing At the Payment Center, This has been stressful and unacceptable what the KDOL i've done too many Kansas people this is a horrible agency that needs to be overhauled KDOL needs to get their act together

My name is Wendy Wagner my telephone number is [protected] and I have been waiting on my Kansas unemployment since December 26th they said I have a frog flag still no one there is doing your job it doesn't take this long for you guys to review it I'm a liver transplant patient who has lost her car because of you guys getting ready to lose her home and I just want somebody to take one second and review it I've sit in my ID I had to do everything they've asked me five times I faxed it I've even emailed Kansas unemployment I don't know what else to do I've written letters still they do not care if I'm homeless and I'm tired of getting food from the church when I am owed money I worked hard in Kansas last year and paid in a lot of taxes so I deserve my money.I don't know what else to do one call center representative so helpful in even suggested me going to Wichita I guess to sit outside the steps like they're going to let me in or something I don't know but I need your help badly I would greatly appreciate somebody listening to me for once
[protected]@gmail.com

This has been an ongoing issue for my husband and myself since having to file for unemployment. In December 2020 after being unemployed for more than a month I tried several times to contact the KDOL using their phone number and Amelia the online assistant. Every time I call the customer service numbers the que is full and the call is disconnected. When I tried using Amelia, I was advised that I needed to contact customer service. It was a never-ending circle that always ended in frustration and tears.

Initially I wanted to speak with someone to see what effect cashing out my 401K would have on my unemployment status. Eventually I had no choice but to cash out 401k so we could eat and pay the utility bills. Throughout all of this I continued to file my weekly unemployment claims in hopes that it would all get worked out and we would get back pay.

On the week that I cashed my 401K, I tried contacting KDOL again to find out if and how I needed to show that money on my unemployment for that week. I had the same results; I could not reach anyone and could not find any answers online. I proceeded to file my weekly claim and marked that I had received a pension to account for the 401K money. The first week of January I received a letter from KDOL it was a Pension Statement I was confused on how to fill it out because the questions did not pertain to my situation. I again tried numerous times to contact KDOL to get help regarding the form. Unfortunately, with the holidays and mail delays I did not receive the letter until January 5th, the day after it needed to be completed and turned in.

I have call logs of the many times I tried to call, but I was never able to reach anyone at KDOL until I received my notice that my unemployment had been denied for a different issue. I filed an appeal for that issue and during the hearing I was informed about the pension paperwork issue. Because I had not received the notification for that denial the appeal hearing for the pension issue was rescheduled for May 5th so they could resend the paperwork.

I attended the May 5th phone hearing advising appeals referee Todd Richardson that I had made many attempts to contact the KDOL regarding the paperwork and had not turn it in because I was unable to get assistance and I did not want to provide false or incorrect information by not filling it out correctly. He advised that I should have just turned it in anyways.

The end of May I received the decision notification that my appeal was denied, and I would be ineligible for benefits. I decided to appeal that decision, I provided cell phone records, emails and text message to show that I had gone above and beyond to try to contact KDOL. Since I do not have access to a fax machine or money to pay to have it faxed, I mailed my request to appeal on June 1st to the Kansas Employment Security Board of Review as listed on the decision notification.

I had not received any notification regarding my appeal or additional hearings, so I contacted the KDOL appeals department last week. At that time, I was notified that they did not receive my appeal request. I was advised that I would need to resubmit the appeal and provide a good reason that it was outside of the 16 days to appeal.

I am so disheartened and beaten down by this system I have considered giving up many times over the last 6 months. I continue to fight through the hopelessness and depression for my children in the hope that I will be able to find a job again soon. In the meantime, we have defaulted on a loan, lost our car insurance, have two unregistered vehicles and my loose our house due to the complications with KDOL.

My name is lorena carter, I have not been paid since the last week of december 2020! My account has been "on hold" for fraud for over 5 months! I have emailed, mailed, faxed and even verified my identify with the police department! But somehow my account is still red flagged for fraud. More recently, I have received a letter about my unemployment claim for "this unemployment year" which began about mid june being denied and stating I am no longer eligible for unemployment from mid june on. But still no word about my 5 months of unemployment i'm owed! This is ridiculous!

Problems started when benefits were extended on 3/14/21. I started work, thankfully, on 3/29/21. I have yet to receive my benefits for the weeks of 3/14 and 3/21 as well as 3 FPEUC payments. Spoke to two reps with zero resolution. One lied and the other filed a form. It's almost 5 months and missing $1806 that could really help get out of the rears.

I have been waiting for my back pay of my weekly claims back in jan 16th to march 23rd I am missing 10 weeks of payments . I did my weekly claims with a worker over the phone she told me it will be 2 weeks when I will get my checks for the back payment its been 9 weeks now I been calling every week just to hear the same answer wait alittle longer call back next week . well its going on 9 weeks now I even faxed in my weekly claims to make sure they received it to process it . than some worker leaves me voice mail last week saying all my payments are up to date ! yes my weekly are up to date but my back pay an missing payments from jan to march I havent received yet ! they tell me everything looks good an to wait for my payments but how long I been waiting over 2 months for it now

Where to start? No one ever answers. No urgency to help. When you do get ahold of someone, they put you on hold and hang up on you. It's sad.

Hi my name is Stacey Ott KDOL pretty much mislead me for a whole year before telling me I could not apply for PUA and I was not eligible for regular unemployment because I missed work due to my brothers near death experience and didn't file a appeal within 16 days of a letter I never received. Mislead me that I could still file a appeal even know I was not sent any publication on the not addressed situation. I was not doing well. He is my last blood relative left. Just the news of having been told not a good enough reason tramatizes me. Who would even have the nerve to make a appeal at that? More like a lawyer. Sorry I'm just still very upset with the way it was handled. The thousands of phone calls and being told I was late on a appeal never received. I was told I could apply for PUA and it was for people who are contractors or didn't receive unemployment and wouldn't normally be qualified and was not able to due to my late appeal. Which pipefitting trade is contracting. We work contracts and go on to the next job and being told my account was locked for suspicion of fraud after all the documents sent over months and months with no response. I sent multiple documents including birth certificate, social security card, State ID, twice card, two bills in my name signed with the same address as they had on file, tax information, TWIC card ECT on multiple occasions over months and months. Even sent a certified letter notirized to the secretary of labor to make sure they received it unlike my denial letter they supposedly sent me. And the nerve to tell me they could not see my documents in the first fax when I'm looking at it and it was fine what I sent. I feel like KDOl was totally unfair. So many answered calls but not answered? I would call a hundred times straight to get ahikd of them. I don't know how many times I heard they did not know. So unfair. I've literally cried many times at the frustrations and I'm not a cry baby and now I have no vehicle, no tools because I had to pawn them for food or propane to stay warm or inverter boxes and batteries to live. It should of been able to be resolved way before it did. Covid has ruined my job industry. None of us have work the only difference is all my old coworkers have unemployment but not me I don't have a good enough reason they say. It was a battle with my brother and my home being vandalized before I got back to Kansas and then Covid. If you could only just put yourself in my shoes for a bit. I feel like I'm entitled to unemployment to be fair and I just expected KDOL to be fair unlike my employer did when I was wrongfully fired for attendance when I should of been covered by FMLA. Im sorry I just had to vent more.. I was to be honest shaken by the verbal response and waiting on a more formal explanation I guess. I suffer post tramatic stress from the situation and KDOL telling me it was not good enough reason and the denial being made. My brother was permanately disfigured and still takes blood thinners today because of the risk. He is my last blood family member left other than his two kids so the phone call received that he might not make it was rattling. I believe I was entitled to a better explanation to the harsh decision made on my claim. How does KDOL expect such timely responses when they wasn't able to provide one or even all the information? Im sorry once again to rant and I do appreciate your time if this gets read entirely by you. Not being rude just saying.
Very upset and sad,
Stacey Bryan Ott

My brother was in ICU for Gangrene very close to death and I was wrongfully fired from my employer In which I should of been covered by FMLA (family medical leave act) and KDOL denied my claim saying "it wasn't a good enough reason. Also never sent me the denial papers stating the reason and said they did disqualifying me from appeal.

I have been fighting my claim for over a year I qualify for all three reasons listed on their website was denied in February for pua and never heard anything regarding the whole years worth of claims before my denial which should have never happened. My claim status changed from suspended to disqualified to recently waiting for a payment card in the mail. I get on the website to check my claim status today after being told a week ago I should have applied for peuc from the begining but they didn't know what they were doing either. That came from the employees mouth herself. And my whole claim has went mia from their portal. No one knows anything I filed appeals three of them the first two being in April they tell me they haven't got to line but are working on may and June appeals. I am livid with this place. I never got approved or denied for my unemployment from February 2020 to feb 2021 and Everytime you call them they just place you on hold over and over and return with no answer. It's an emotional rollercoaster. Someone needs to learn how to run that place and run it the right way

ive been waiting on unemployment since kansas put new system in. i registeted the day it came on line and all i can do is log in i get server error after log in no mayter what browser i use. ive called and spoke with them over 20 times and get the same story it has been escalted to be fixed so the filed my claim over the phone and back dated the claim weeks and want me to send id documents and some other paper work .which i have except i csnt get past log in screen to do it so tgey gsve me a portal web address which i used but when i called they say they didnt get it so i sent sgain still they didnt get it finaly talked to someone that said they had gotten it that the othrrs wernt looking in the right place but they still needed my social sec number sent well ive been back and now the portal is blocked so i called again and was told they didnt get any of it . to send it alk again i explaied my acct is nit letting me on and has been escalted 13 times in 2 months abd has never been fixed and portal has me blocked and my claim is on hold waiting on my paper work that there system wont let me send and was told the same thing try again are these people idiot they dont know wht therd doing ive got 4 kids to feed and they do know there head from there [censored] while me and my family strugle no one know wht there doing im going on 4 months of there [censored] i need help

I am trying to get my benefits for PUC and was told that the DOL was waiting to receive "reassurance paperwork"--that I do not have a contract or other reassurance of being rehired for an old job. I was told they were mailing forms to me and old employers. The problem is that the GetKansasBenefits.com website still has an old mailing address listed for me and I cannot change it. I have tried multiple times for the last two weeks to go online and "change personal information, " but that page does not work correctly--I cannot get it to let me type over, delete, or in any way alter the old address that shows up. I do not know what they are mailing to that old address, but I'm not receiving it and thus have no way of sending it back! I have been trying to call the contact center, but of course, the queue is still always full! (I also need to speak to someone about adding the out-of-state job that is missing from my current "determination"--I am not able to do this online either.) I need help changing the address, recovering any forms that I am supposed to be filling out but do not have, and adding the job to my list of past employers.

Dec 2020-present
Pua claimant name: conder, valerie l

Pua claimant ssn: *-*-2482

Pua claim uid: 44173

Pua q1 income: $9, 925.00

Pua q2 income: $9, 925.00

Pua q3 income: $9, 925.00

Pua q4 income: $9, 925.00

Pua total quarterly income: $39, 700.00

Pua potential weekly benefit amount: $421.00

Lwap self certified: yes
Non-monetary issues

I have done everything kdol has asked me to do, they messed up with the pua instead of peuc! Resolutions they owe my back pay unemployment of $11, 000 & because of this I lost my house & live in my car & on foodstamps. I am still unemployed due to covid. Please god help me we are in the usa & as an american I should not be treated this way by kansas!

Hello,

My name is Michael VanDeVyvere. I have been trying to log into my account without success. I have spoke with KDL assistance with no help. I am unable to file a claim for UI and FPUC at this time. I have not received my claim payments since March 6, 2021 with no reason except my account has been temporary been suspended. The KDL assistant said my account is labeled as "Fraud". On that chat, the agent said she would write an email to the Fraud Department and the Fraud Department will contact me. Again, I have not heard anything.

I have tried by calling everyday to find out why my account is labeled as "Fraud"? All lines are busy and the cue is full. I have spent countless hours trying to contact KDL with no success.
I have not done anything wrong, I have filled out all information as requested.

I called the LexusNexus line [protected], they checked my identity. I have not hear anything from anyone via email, text or email.

Thanks,

Michael VanDeVyvere
6821 NW Cross Road
Parkville, MO 64152

[protected]

I have a legitimate claim which was filed was in January, 2021... I received my determination letter that states my total benefit amount of $13078.00
I received two checks in January, 2021. Then went onto the ‘new' website and put my information in. I did not receive payment for week ending January 30, 2021. The on February 10, 2021 received payment for January 30, 2021. And according to the website a deposit (payment) for week ending February 6, 2021, was deposited on February 9;2021, but that payment was not received at Bank of America to my debit account. I called Bank of America two times and each time spoke with customer service representatives and their superiors and both said there is no record of a transaction on February 9, 2021 to my debit account. And was told to contact Kansas Dept. of Unemployment, I was not able to reach anyone by phone, so I sent a letter (that was to be signed to receive) with copies of the bank account and my complaint . I paid for a return receipt where someone would sign and have never received a return receipt or acknowledgement . As of today's date April 25, 2021, I have not received 8 weeks of payments.
Now, I cannot access my account to update my password, because the website will not accept my old password, which has been the same for 5 years or longer.
I call the numbers listed but can never get through on the phone.
I live in Mississippi, but worked for a Kansas employer in the state of Kansas and all my benefits were paid to Kansas.
I tried to re-submit a claim, but the website does not have any counties listed for any other states, just Kansas counties.
My email is: [protected]@gmail.com
My telephone # [protected]
My name is Richard Henson
I would greatly appreciate help with this situation as of now, I have not been able to find employment .
Thank you

Hi I'm on regular ui benefits I got my first check around 12/14/20 and stopped receiving checks on 1/12/21 do to fraud I changed my direct deposit info because my bank was holding check for up to 5 days before releasing money to me so by me doing this it put my account into fraud I have sent a copy of ss card and dl three times I have talked to claim specialist a dozen times they say there's nothing they can do I've got to just sit and wait till the fraud department calls me a couple of the claim specialist sent emails escalating my account to have it reversed nothing has ever been done and I have never spoke with anybody from the fraud department and when I call the claim specialist says there's no way to contact the fraud department and there's nothing they can do there's nobody else I can talk to

I received two weeks of unemployment benefits in February & March of 2020. I need to a reprint of my 1099-G form for my taxes because it was sent to the wrong address. I am locked out of my account and cannot access the Reprint option. I have reset my password but I am still locked out. My account is should be connected to my email address, [protected]@gmail.com. I have called every available phone number on the KDOL website at least 50 times, and every single time I receive the message that all call center representatives are busy and the waitlist is full and then it hangs up.

I've been trying to reach anybody at KDOL without success. I try for hours on end every day calling and then having to hang up because "all agents are currently busy with other claimants and the que is full". This system is the worst! I have been trying to reach someone since I lost my job at the beginning of March. I need to speak to someone at the Kansas Department of Labor. I was told to expect an email for next steps for claiming unemployment and should have received that email by 3/24/21. As of today, still no email. Someone needs to get their act together and fix this system. I would rather sit on hold for a couple of hours or be able to leave a call back number when it is my turn to speak to an actual human.