KFC review: Lack of product

On Thursday, April 4, 2024 at 4:10 pm I was in line at the drive-thru at the Georgetown Delaware KFC. There were 4 vehicles in front of me. The car in front of me spoke into the speaker and then quickly drove off. I soon found out why. I drove up and began to place my order. “A 3 piece all white extra crispy meal”. I was quickly told that they didn’t have any white meat. In fact, the ONLY thing they had was legs. By then it was after 4:15 pm and there were 2 more cars behind me. I would guess that it was the start of the dinner rush with people stopping on their way home from work to pick up dinner, as I was. I too drove off without purchasing a thing. Luckily there is a Popeye’s in the town in which I live, so I was able to get my fried chicken. I am beginning to become a fan of Popeye’s as I am seldom able to get what I want at KFC in Georgetown.

Out of 10 visits, yes, I stop there a lot, it is on my way home from work, I got what I ordered about twice. They usually don’t have extra crispy chicken or enough to complete my order, or they don’t have enough white meat, my family only eats white meat. I usually stop at the beginning of the dinner hour, not late at night or at the end of the shift.

After a franchise is sold, does no one from cooperate check up on how it is being run? Is there no training? Is there no accountability? This store is certainly giving KFC a black eye.