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CB Fast Food Chains KFC Cold food, rude customer service
KFC

KFC review: Cold food, rude customer service 472

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Author of the review
12:00 am EDT
Review updated:
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I went to eat with my wife who is 7 months pregnant. The air conditioner was set at a very uncomfortable 55 degrees on a 90 degree day. The lady in front of us asked why it was so cold and the manager told her it was to make sure that the staff was comfortable. The manager said that she felt it felt fine to her. I placed an order and she wouldn't raise the temp when I asked either. By the time we got our food, the food was cold because of the A/C. I would not go there again, nor would I recommend that anyone go there. There are much better places who know the meaning of the words "Customer Service".

472 comments
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Claudia!!!
US
Sep 28, 2019 9:47 am EDT

I went thru drive thru around 4:45 pm, I order a famous bowl fill up and a 2 piece leg and thigh fill up. When I got home my thigh piece was bloody and undercooked. Look so nasty I didn't eat the rest of my food. The leg was cooked. Just gross out!

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Meatrice Hardy
US
Sep 28, 2019 8:21 pm EDT

I ordered and proceeded to eat my famous bowl and there was a toe nail in it which is totally unacceptable a refund is not enough for that.

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syahirah rani
US
Sep 29, 2019 2:37 am EDT

The packaging is too messy and got stain all over it. Also got the smell of coffee spilled and mayonis as well. Dissapointed considering it should be simple packaging of the food.

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Lila cervantes
US
Sep 30, 2019 12:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wasnt even cooked all the way cold as ice in the middle .paid just about 25.00 bucks ..

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Ceejay Sayuno
US
Oct 07, 2019 9:12 am EDT

Anu kayo nagugulang nag order ako ng 1 pc chicken w/ rice . Large coke at twister...after maubos ung 1 pcs chicken dumating ang twister s ilalim ko xa cnumulan kainin bkit na nganga lahati n ko wala pa rin gulay..KfC mangghan cavite branch eto b ang standard nyo ha... Pang gugulang s customer yan gingawa nyo

Pls see attachment

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Thabile Petunia
US
Oct 12, 2019 5:26 am EDT

I bought a wrapsta box last night and when I got home, I was not happy with what I found. Pity I couldn't go back there as it was far from where I was and would have wasted money going back there.

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Verna Francois
US
Oct 12, 2019 12:18 pm EDT

Hi I just bought an apple pie. It was very doughy, oily and not enough apple in the centre.

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Annelizebasson
ZA
Oct 12, 2019 6:49 pm EDT

Visiting kfc today for sundays paid and then by the next window no icecream and had to wait more than 10 min for our money return then we noticed while waiting the safe is left open in plain view with the keys and with our crime rate this is an invitation for criminals and can place the customers in a unwanted danger.

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Carlbl
US
Oct 13, 2019 1:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Asked for grilled chicken they said not offered no more then I asked if they hade anything with out weet witch I can not eat they got made at me! I told them I am a customer why are you treating me like this and drove off. Kfc advertise a healthy menu grilled checkin false advertising what's going on?

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Janiceispissed
US
Oct 14, 2019 10:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

For the second time they forgot my cinnabons, received them half frozen another time. You wait forever in the drive thru. This time I felt I was inconveniencing the clerk because she had to do her job and answer ? This KFC needs an overhaul on trading. Rt 484 Ocala Florida

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christina crabtree
US
Oct 14, 2019 4:51 pm EDT

My daughter works in the Oneida TN KFC and the management is treating her unfair. She told the manager a week prior to needing Sunday off for her senior pictures. Now they are telling her that if she doesn't come in she is fired...… Is this how KFC management is suppose to be? Payton is the manager telling her this.

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Jorgeina
US
Oct 16, 2019 10:56 am EDT

Very poor service, employees are extremely rude. Miguel was store manager but I tried to contact him and he gave me rude service and I demand some employees be fired. This is a very serious manner and I want this handled immediately. Also food is poorly made and cold. This is the Harlingen Store and I repeat I want employees fired for this manner

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Adbly Mohd
US
Oct 16, 2019 9:06 pm EDT

Bad service as manager(10/10/2019) manager shif malam..tiada resit diberi..please take action

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Sammip
US
Oct 16, 2019 10:55 pm EDT

The recipe has changed and is no longer moist and savory, it is dry and
has no flavor. What happened to the original recipe. I just paid $36 for a 12 piece
meal that taste just like any supermarket chicken. Such a shame.

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Afsar99
PK
Oct 19, 2019 1:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Sir my order no 2278. The washrooms at KFC Branch were dirty. Hygienicall worst. Please look into it wanted to write it at the branch but couldn't find any comments /suggestions card etc. You are requested to look into the hygiene and cleanliness of washrooms please.

Adeel Malik
Email adeelmalik80@gmail.com

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Eric Schouten
US
Oct 21, 2019 1:51 am EDT

We got to kfc right at 5pm for dinner not exaggerating at all 1 piece of chicken potatoes had crusty film on them gravy had chunks in it and there were no biscuits at all I asked for these things to be corrected all they did was put 4 pieces of chicken and some biscuits out did not fix potatoes and gravy we just left cause we were so mad

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GD71
US
Oct 29, 2019 1:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

As I was eating my baked beans I almost swallowed a piece of metal that I had put into my mouth that was in the baked beans! I DO NOT WANT ANY MORE FOOD FROM ANY KFC LOCATION, I will not ever eat there again!

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Gabriel3999
US
Nov 02, 2019 8:32 am EDT

My girlfriend and I visited KfC @ 4:29pm and we're going on a long trip and received 0 napkins or utensils with our order! How outrageous. Food is delicious ..

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Diane Parker employee
US
Nov 02, 2019 2:00 pm EDT

My name is Diane Parker. I activated my paycard. But it wont let me log on website. Im not receiving my pay from oct 1 2019. Diane Parker
I was give ph nu to call. Left a voicemail. But no one called back.
Brenda [protected]
Help! My Manager is Juana. My bank says for kfc to put a trace on funds. DP [protected]

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Vanessa S.
US
Nov 03, 2019 1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Went to KFC and ordered the 12 piece tenders family meal and got what appeared to be chicken that was pulled apart to attempt looking like the tenders. I have a couple of pics. Also the biscuits were hard and not very edible. When this location first opened they were great, but now they are getting sloppy! I am not a satisfied customer.

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Kaylerr
US
Nov 03, 2019 6:50 am EST

Hi.
10/28/19 My family ordered 2 buffalo chicken sandwiches and 2 (4) piece chicken strip box meals. All of our chicken was dry and chewy, same with the biscuits! On top of that all 4 of our drinks had no carbonation in them whatsoever. We got the order to go so we didn't know until we got home and now we're not enjoying KFC on this monday night.

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tasmia
ZA
Nov 06, 2019 7:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The kimberley barkly road branch never have crushers always saying the ice cream machine is broken.Its so frustrating to hear the same story over and over again.And if we complain then they say complain to the board because they are aware of the problems with the machine.kindly assist

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Kaledsarah4@gmail.com
GB
Nov 09, 2019 11:55 pm EST

I am a good customer although I think I have to give in a second thought about coming to kfc. There has been a advert going around saying that you can get 20 chicken wings for £5.99 but unfortunately I have been to 3 branches and they have all given a different branch. I think it is ridiculous according to what I have heard.

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Thiago Henrique da Silva
US
Nov 12, 2019 1:27 am EST

We ordered for the first time and we are really desapointed! The order took an hour and a half to arrive and came cold! Never more! It's a desrespect!

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Paula Heitner
US
Nov 12, 2019 7:45 pm EST

My family and I ordered a 16 piece family meal and when we got the sides they were the size of small. I have 7 people to feed and they hardly got any potatoes coleslaw or Mac and cheese. This is the second time I have had a problem with the kfc in clermont fl on Hwy 27. Please make it right or stop doing the sides

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joshhall5494
US
Nov 13, 2019 2:41 am EST

There was a roach in my grannys food the burnt looking spot is the bug

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Annie Driggers
US
Nov 18, 2019 5:53 am EST

It's ashamed how school kids are up there after 11:30 during school nights they should not be up there that late they have school the next morning at 8am I have talked to a manager about a month ago about this and the same is still going on this needs to be fixed kids in school should not be up there no later than 11 pm.

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Ms Marie
US
Nov 18, 2019 8:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I purrchased two (2) full up box meals at approximately 17;00 at the drive thru window. When I got home at 17:30 I saw that the meat was completley dried out as if it was cooked much earlier in the day rendering the meal unedible. I do not see myself returning to that establishment anytime soon. Product like I received should have been discarded.

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Abdoul
US
Nov 20, 2019 8:35 pm EST

This after ordering one order we get half of it, it is not delievery btw, then we get the next half boiling and extremly hot after waiting 15 minutes which really awful and not acceptable. We always get either cold chicken or extremly hot. This is land mark branch kfc in Qatar.

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P. Alexander
US
Nov 25, 2019 12:24 pm EST

Your attempt at making wings really did fail worst wings I have ever eaten anywhere. I have never seen anything that is as badly made as the chicken wings from KFC'S.

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Hildavelez209@gmail.com
US
Nov 30, 2019 5:08 am EST

ordered the $20 fill up meal legs and thighs did not get legs & thighs got breasts, wings was old& cold I drove almost 6 to7miles just to go to kfc was very unhappy with a my meal

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bob fosco
US
Nov 30, 2019 3:31 pm EST

Store manager said to cancell online order and rebook at pick-up to get sen=
Ior discount. Could not cancell on line order and asked he do so-was to;d he=
Could not. Asked for sr discount but he could not allow any? Additionally si=
De was omitted from packages

Rjfosco=20

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Nichole Olivier
US
Dec 03, 2019 2:58 pm EST

The music is so loud in the lobby you the cashier can't hear to take anybody's orders. I can't hear anything. I've asked 3 times to turn it down and all the staff said they don't know how to turn it down. Surely there are instructions to turn it down.

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baskar sridhar
US
Dec 04, 2019 9:17 am EST

I will order Delivery is very bad and waiting for more than time 1 :40 minutes waiting and I will calling At the time not responding so very bad condition and is KFC

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Michael benson
US
Dec 08, 2019 1:26 pm EST

They have very slow service don't get your order right very often and there attitude sucks!

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Scott19881690
GB
Dec 09, 2019 3:16 am EST

There was a sue out the door of kfc. But very very few places to sit. When myself and my fiance sat upstairs the security guard threatened us and phoned police. 12 officers escorted us out of the premises. The most ridiculous thing iv ever been involved in. Something needs to be done about the way customers are treated at 1 of your stores

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Micheal Shaw
US
Dec 14, 2019 8:32 am EST

I love KFC but am turned off by the cleanliness of all the stores in the Waco area. It seems to be the standard because they are all the same. I've been trying to determine the least dirty one to continue purchasing but am having a hard time. It must be a way to raise the bar for cleanliness.

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Kaitl'n Potter
US
Dec 26, 2019 12:22 am EST

My sister in-law has been Throwing up since have the double tenders burger at 1:30-2 pm on the 16/12/2019 and had dyaria is well and a temp of 39 and would like a refund

This has happened before due to a different product and she has been like this since then

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shakkkkeeb
QA
Dec 26, 2019 2:26 am EST

half cocked kfc gived also not hot like old chicken and not taste smel not good

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SVAnu
IN
Jan 01, 2020 1:18 pm EST

As per the adv. At the order counter 15percentage off no axis bank card payment, attached order for the same. We order for 1475 but the offer was not considered.

When asked the manger said that it was effective only for al carte orders.

But the adv. Showed 15 percentage off for purchase of 850 inr .

Kindly look into the matter and resolve.

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