Leon's Furniture review: Extended warranty for lg refrigerator

I am writing to you because we bought this refrigerator from you "Leons" and since you own the horrible nonresponsive warranty company"King And State"Legally you are responsible for their actions or for them not acting.

I have been without a fridge since December 30th. First and foremost we made this claim on December 30th and service was scheduled for January 4th which is unacceptable.

Where is the Peace Of Mind that King And State Trade Mark's, And Understanding Family Needs If You Never Respond Back?

We have 4 children and a baby in the house and we've been without a fridge for 4 days. I have nowhere to put my baby formula, milk, eggs, or food in general.

This has caused everyone in my family a lot of stress and hardship. We had to throw out over 400 dollars in groceries and we spent New Years' without a working fridge.

It has been nearly impossible to get in contact with your representatives at King And State. I've waited and waited on the phone without anyone picking up the call and suddenly the call is disconnected, this is completely unacceptable and I will be filing a complaint to Consumers Affairs.

Furthermore, Repair people were at our home yesterday and were not able to repair our Fridge and mentioned that they need to order parts and that would take a couple of weeks.

I was hoping that your customer service people at Leon's location would help but they haven't responded back either, and getting through to them by phone is nearly impossible, I guess this must be part of the Leons training or they're practicing social distance with the phone.

Do you think it's fair that we will be without a working refrigerator with 4 children and a baby for a serval fridge?

We need a fridge immediately and I am requesting a replacement fridge instead of this repair since this repair will not be completed within a reasonable timeframe.