Leon's Furniture
Reviews and Complaints

When you buy something at Leon's (in my case, in calgary), the delivery date indicated in the invoice is a BIG BIG BIG BIG lie. They are not really really committed with the delivery date. I bought a furniture to be delivered within 6 weeks. Came 6 weeks they called me up, telling I should wait for another 2 weeks. I waited for that 2 weeks but no delivery was made. Thereafter, I had been calling them each week for 3 months. They could not even give even the approximate date of delivery - blaming it all to their supplier. They could not tell me when, even the approximate date of delivery, say, ok Mr. your purchase will be delivered after 3 months and please wait for it. But no, according to them, they didn'nt know when the item will be delivered, that was of course, after the fact that I had already paid for my purchase. Too much for 5 months to wait for the delivery, finally, I cancelled my order. Another thing, the customer service personnel who attended my order cancellation was very rude. With all my tolerance for the delay, she was not even apologetic, she had more guts trying to defend and defend leon's side. Anyway, my experience with Leon's gave me a lesson that never ever I, my family, friends and friends of my friends, will never buy again at LEON's CALGARY.

bought a couch and love seat. when it was delivered, discovered it was way too big for the room. called the store within one hour and was told they have a no return policy. we should have measured before entering the store. they were rude and uncaring.

I bought a bed that ended up being quite high off the ground because of the combination of mattress and bed frame height. I understood I couldn't return the mattress (even though not used) but I just wanted to exchange the metal bed frame for a low profile. The sales person did not tell me there were different heights for frames and my regular 14" bed skirt is to short. I spoke to three different people and was told to wait three days to talk to their "specialist" only hear I couldn't exchange it. I was first told to just go buy a custom bedskirt, then told I might find one at Walmart! Come on! they can't exchange a metal, , brand new bed frame, that could be resold to keep me happy?! I will never shop there again and will tell anyone that will listen to not shop there as well!

When our less than a year old washing machine broke and flooded our finished basement, we called Leons to see what they would do. The woman in the service dept. said all they could was send the repair man out on Thurday. My machine flooded the Sunday prior to that. So I said that was unexceptable and that I expect something to be done within a day or 2. Now being a business in this day and age you would think that they would offer something to satisfy their customer...NOPE! The lady started getting rude and when I asked to speak to the mgr, he was rude.So needless to say that once this is fixed I will never spend one dime in that store again! EVER! Terrible customer service. They did not offer a thing for my inconvenience no appology no nothing, just ignorance and rudeness.

My parent has bough furniture from Leon’s before and it’s only now starting to take it toll, which was over 30yrs ago. So I went with my mom to Leon’s in Mississauga who purchased a sofa, a sleigh bed and one night table for $1344 on Oct31 2009; she paid $200(cash) for down payment. The balance was paid in cash on Nov27 2009 and the delivery date was on Nov28.
The goods came on Nov28 and things were fine until the next day; my dad notices some discoloration on the seat of the sofa, it looked like disgusting stain on the seat. So on Nov30 my mom called Leon’s about the stain (since we also purchased the fabric protection) and a customer service person said they will send a technician out. Okay. So the technician came on Dec10, looked at the fabric and turned over one of the seat cushions and notices the same discoloration. He said the fabric is defective and is poor quality, even the threads were coming out and to get a new sofa. Well that’s great, considering the sofa is purpose to last 25yrs. So my mom calls back Leon’s the same day and they said they will call her back. Dec11, Leon’s calls back and say there is nothing they can be do; Excuse Me! The customer service representative starts taking about a restocking fee, (a restocking, what?) because Leon’s will lose if they try to re-sell the sofa (come again!). This restocking fee is 25% on each cushion (that’s five cushions!). So my mom asks, did you not get the report from your technician? Yes the Leon’s rep replied. AND? They (the rep and the Mgr of Leon’s) went to the showroom sofa and notice the same discoloration and stain mark. Needless to say, the conversation was getting no where so my mom said she would have to take this a little further.
On Dec 12, Leon’s called and said that we can come down to the store and pick out a replacement sofa. So During the time when we notice the stain, no one sat on the sofa, everyone sat on the floor. On Dec21 Leon’s called our home and said they will be sending technician over to do something to the fabric on Dec28. My mom calls back to tell them do not send anyone over which landed on deaf ears.
Because Dec28, while my mom and I were at Leon’s, the tech was at our house, which my dad was home, the tech said the same thing, defective-get a new sofa. Meanwhile back at Leon’s we even saw them selling the same defective sofa! And yes, it does have that discoloration. We went to customer service and told them our issue; my mom wanted her money back since it was cash. No can do, but you sold us bad defective merchandise (the mgr of the store was hiding behind some big wall), still no points for us, the lady goes to her mgr, what ever this mgr told her, that they have no problem taking back the sofa BUT they will open an account for a credit for 2 weeks. Hello! This is cash! My mom was fuming, so you take the sofa and my money to make interest on it! I know it’s not the reps fault, she was just following orders but give me a break! So my mom and I manage to find a replacement sofa with better material (we hope?!).
Anyone out there, do not purchase anything at Leon’s. Just take a look at the back their policy, it is so vague, that you can poke holes in it. Even they do not know what it says.
Remember people ALL SALES ARE CONSIDERED FINAL! That’s were they get you. Remember, it’s a Superstore Warehouse. So don’t even think about refunds. Shop somewhere else but Leon’s!

Leons is very vague in advising when furniture will be in stock to be delivered. They advise you that you will have it within a few weeks yet the weeks have turned into months. The brick mind you does the same thing. The brick and it's sales people are actually extremely good at misleading you on the actual date the furniture will be available. Gone through that too!

Before financing or purchasing anything at any furniture store, ensure that there is inventory available. If not go to another store and save yourself much frustration and waiting time.

Dont pay for 18 months means dont receive your furniture for many months months. No wonder they offer the deal so that you spend 6 months waiting for the furniture to even show up!

Have been waiting for 2 months so far and still no furniture. Online store states that furniture we purchased will be available november 26th! Check the website for the honest answer as to when the furniture will become available because the sales staff and office staff will not tell you the truth!

Lastly, 18 months do not pay starts from the time you place the order, not from the time you receive the goods! What a scam!

Bought new washer and dryer from Leons with extended warranty, repair year or so after purchase was called in and no show or contact back for over week, so re adjusted door myself.Called in last week on bearing going in washer, appt made for repair today.Was told will get call 8:30 - 9:30 to let me know 2 hour window for when service man would come.Call came sometime after 11 said be there between 1-3 4 pm told by repair man "should" be able to arrive by 6 pm .Wasted day waiting and had to leave so went to Leons to complain, guy in "customer service" unfriendly guy at start Dave Morneua, made couple calls and talk to repair guy started making appt for me to go back home but i had prior appt.Told him i will take firm time for repair in next week and told its not how things work will b waiting around once again?good luck there.Asked for supervisor or # to call to get to someone little more improtant and he told me "he" runs Leons, lol ya guy in little office with 4 desks is running the whole show, what a joke got no where no appt .to have washer fixed still.Will NEVER do business with them again and will have fixed on own if need be and file in small claims court for lost work time, & refund on warranty.

Okay so I buy a Fridge and a bookshelf in May at Leons in Windsor. The lady said we have changed financing companies and we are now with Desjadins. Everything stays the same, credit limits everything. So I put it on the promotional rate of do not pay until November 2010. This month I get the shock of my life when I notice that my 6000 limit has been reduced to match my purchase? So now it looks like I maxed out my card and my credit rating is hurt. So I email them and they said that because I didn't pay anything on the card they were well within there right.I said but I don't owe anything for another year. That is beside the point. I have copied and pasted this email they sent me. So basically it's a scam it's not don't pay until whatever they want there money or they will hurt your credit score. 20 minutes on the phone with Jeremy and Matt and I believe my limit is now back to 6000.00 but what about the people who don't look. It's a scam.. People don't shop at leons.. or get a desjarding card.
here is the email.
We thank you for the interest you have shown in Desjardins Card Services. After verifying the information on your account, here is the information that you have requested:

Please note that your first credit approval for financing at Leon's was indeed the amount specified in your first e-mail. Although, said credit limit can decrease if considered appropriate by Desjardins Card Services. Hence, since your financing credit limit has not been used since the opening of your Leon's VISA Desjardins credit card, and since we have not received any payment onto your account, your financing credit limit has been reduced in order for us to be able to analyze your usage of the account.

Please refer to your Variable Credit Agreement, which states that: "Any and all credit limits may be increased, at Desjardins Group's discretion, upon request from the cardholder, or decreased if Desjardins Group deems it appropriate after having analyzed the cardholder's file".

We wish to apologize for any inconvenience this situation might have caused you. If you have any further inquiries regarding your credit limit, please contact us at [protected] or toll free at [protected] so that we are able to find common ground to accommodate you.

Benefit from our online customer service, a secured, personalized and quick service! You may contact us by e-mail at any time. Your e-mail address is already registered to your file!

We remain at your disposal for any additional information or service. Please contact us by e-mail or by telephone at [protected] if you wish to speak with one of our customer service representatives.

Internet Centre Representative
Desjardins Card Services
425 Viger Avenue West
Montreal (QC) H2Z 1W5

I was interested in a new living room set so decided to check out Leons. As part of the promotion they offered six months no interest. I never saw the point of deferring the inevitable payments but since there was to be no interest I agreed, intending to pay it off before the six months expired. When that time approached, I returned to their store to pay the bill only to find out that their policy is to hand all of these deferred payment plans to a third party credit card company. I collect aeroplan points but couldn't on this item because I found I owed not Leons but a credit card company which wouldn't accept a credit card payment. My beef is that I should have been told and therefore would have had the option and would have paid on the spot. It was a lie of omission on the part of the Leon's salesperson. I complained in an Email as on their website there is no mention of who the manager is, but the manager did get back to me but it was obvious his mission wasn't to make things right, but just explain that that's there policy - information that was shared six months too late to do me any good. I explained that Leons could pay off the credit card company and then I could pay them witth my credit card, but as I say it was obvious making things right wasn't important to them. "That would be impossible", the manager said. Then he said he would see what he could do and get back to me. It's now been two months and he hasn't gotten back to me yet. So now I have made it my mission to bad mouth Leons every chance I get. It's the least I can do, but at least the internet makes it easier and more effective.

My husband and I purchased a new Fridgedaire Diswasher from Leon's in Lethbridge Alberta on April 4, 2009, and as we live out in the country we had to pick it up ourselves as no delivery out this way. We brought it home opened the box and noticed that the door panel was damaged. I immediately called Leon's to tell them this was damaged and they replyed well we can get you a new one, but you have to come back (a drive of 50 minutes) to get the new one, but in the meantime please go ahead and use the old one. My husband proceeded to install the dishwasher to us finding out that it needed to be hardwired due to our house being over 100 years old, after 6 hours of fighting to install the dishwasher we finally got it installed. I called Leon's back and asked them if they could just order the front panel (which comes off as you can change it out) as the process of installing this again was a pain. The very young sales person said Oh I think we can. After many calls to the sales person and his manager, and after a few weeks they finally told me they ordered a panel (finally).

Well... last month I get a call from a young lady who apparently thinks this is funny, tells me oh we recieved your panel but its damaged again, can I get you a new dishwasher. My frustration was getting higher and higher and for the 20 something time I explained the process of installing this ^%$#$@#^% dishwasher and all I want is a panel (how hard could this be? and it saves them money). Her reply was "um, so you want me to keep tryign to get a panel in?" Um, yes I do I replied to her.

I have tried contacting them... but to get them to answer the phone is impossible and you can not tell me they are busy - as everytime I go to Lethbridge there are absolutly no vehicles parked at the store. This is very frustrating and my temper is rising each time I have to talk to one of these dimwhits about this panel. Now I have nothing againset young people getting their start and learning. But please give me a Manager or supervisor that is over the age of 40 that would understand customer service.

In my opinion they lost a customer and anyone that asks me about them or wants to buy furniture/appliances. This could not really be this hard can it - maybe their shipping department needs to stop being ^%$#$# and handle the furniture and appliances with the care we customers pay for.

Lisa

Hello: I would like to tell everyone the terrible sevice I recieved from leons furniture, ottawa store, on a television I purchased less than 3 years ogo.. When this tv was purchased (Approx. $ 2500.) I was advised by the salesman, that I should take out the extended warranty, even though the tv was under warranty, I decided to be safe and signed up for the extended warranty. Approx. 2 1/2 years after the purchase the lamp in the tv started to burn out, I informed leons, where I purched the tv, and after a week or two, they informed me that yes, I was covered for the part that was burning out (Which by the way costs about $500.). But the problem is that the sevice men who work for leons would not make the trip to my home, because I lived about 60kl. Away, and no one will come, because they do no get mileage. I asked their ottawa office what to do about getting my tv fixed, since I signed up for the extended warranty, they told me I had to get an independant service person, and bill them. I had to get a sears repairman (Who lived about 50 kl. Away) to come to my home, which took another 2 weeks, before the repair was done, and had to pay him mileage, finally my tv is fixed, no thanks to leons lazy service men. I then sent the repair bill to leons, and after 2 more calls, on when I will get my money back, I finally got paid... What I want to know from leons is why did you sell me an extended warranty if you had intention of honoring it.. I hope this letter gets to leons head office, if not can someone tell me how and who to send this to... Thank you
Monika sammon
[protected]@nrtco.net

Leons have the worst customer service ever. I purchased a loveseat, chair and sofa from leons but when it came the loveseat and sofa was damaged they told me that they would replace it with new ones when the new ones came it was damaged also i called them and told them about the damage and that i would not be taking them anymore because of all the hassle they gave me a lot of problem on the phone acting like they dont want to take back the damaged sofa and loveseat and wanted me to pay a restocking fee for the chair never again will i purchase anything from leons they are the worst i have seen so far

December 26 2008 bought 6800.00 in furniture for new house, its now March 29 2009 order still not complete. They have delivered damaged furniture time after time. I have had to miss work to be
home to accept delivery 7 times! The last piece is still waiting to be delivered. Complained about all the problems and said We would be willing to live with the still damaged dining room table. All we asked for is that if we get a discount for it. Keep in mind even the delivery guys know its damaged even before it comes off the truck. Scratch and dent should have scratch and dent prices. The leg of the table is cracked 6 to 7 inch long and the table top where you sit against is chipped along the edge. For all these problems I am offered 125.oo off.
If I make 200 dollars a day at work and have missed 6 days because they acctually delievers on a Saturday for me So I didn't have to miss another day, and still have to wait for 1 more piece. I think 125.00 is far off.

I bought 3 peaces sofa set in Nov., 2008, at clearance paying huge price of $1, 300.00 . Within a week my daughter stuck her elbow on the left arm of love seat. We noticed a flexible opening between the arm and seat which was not supposed to be, it should be firmly fixed to avoid any bodily harm. I complained to the company over the phone but they did not acknowledged my complaint. I went to the store next day and talked to the store manager about the problem. He said " unfortunately we cannot do any thing about it because you bought this set as is basis". I bought it as is no doubt about it but you should have specified the safety concern since this is illegal not to mention about this important issue, I replied. The manager said" no, we did not know about this", Since you are informed now, you should fix it then. The manager denied firmly and mention if I want, can go to media, or any complaint publisher but they won't do any thing at all...I believe there are hundreds of others who face the similar problems with leons but do not have time to register complaint.

Absolutely surprised with customer service of the Vaughan's branch of leon's furniture. 20 dayas is not enogh for them to fix my front door been broken during the delivery. Their customer service (i have the names of their reps) keeps feeding me with promises that someone will contact me, but it's false. The person who suppose to come and do the job uses excuses like "bad weather", "i live too far from you", etc. I have all the names to prove my words and definetely will never deal with Leon's again.
Merry Christmass, mr. general manager Julio Borello! I'm in bad mood - thanks to your company. Merry Christmass!

Credit card was cloned after I bought Washer and Dryer from Leon's over the internet. I have an up-to-date McAfee security program installed and Leon's site is secured -- OR IS IT? Or is an employee stealing our card number and info and then cloning our card? Never again will I deal with Leon's. Might as well pay 50 more at Sears.

We ordered our bedroom furniture from Leon's in Sudbury. It was all set up to be delivered 3 weeks later when we moved into the house we just bought. On the delivery date, I called Leon's to inquire as to the approximate time the delivery would show up. After a while, the person finally found the paperwork for our order and then proceeded to put me on hold for 15 minutes. I guess this was to be able to come up with this story- She came back on the phone and said, Oh, someone had called and said my wife's mother was sick and to cancel our delivery. Well, nobody had ever called them until I just did. And my wife's mother had passed away 4 years ago. I could not believe they had the balls to make up a ### story like that. And now they had sold our furniture to someone else, it would take 3-5 weeks to get in more of what we had ordered. Needless to say, when my wife went ape ### and went to the store and demanded a refund. They did give her a full refund and we went to a local furniture store and got nicer stuff for the same money. Never, ever again will I step foot into a Leon's store. And The Brick in Sudbury- never again, but that's another story.

Purchased a leather couch and chair from Sally Freeman on late July for "mid August" delivery. 3rd week of August...no furniture..no call. I called and left a message for Sally. call no returned, I called again. Sally was reached and a new delivery date was given. Date was moved a few more times, but the real piss off was i had to call each time to see what was going on. Finally received a couch, but it was damaged. sally made no effort to earn her comission, out the door out of mind. Well we got our furniture in October, and frankly i am a fool for accepting delivery. Please understand i have a very long history with this store, but its over.
Stay away from Sally Freemon, no service.