Leon's Furniture
Reviews and Complaints

In March of 2007 I bought a couch, chair, and recliner from Leon's. After about two months the couch and matching chair were not wearing well and Leon's replaced it for me in July/07. In July/07 I bought a washer and dryer and the dryer came and it didn't work. My husband took the back off the dryer and the computer board had never been hooked up inside. Luckily he knew how to do this and the dryer worked after he connected it. Two months later the couch and chair again were not wearing well and Leon's said that I could chose another couch and chair which I did. They came with two trucks, one to pick up the old set and one to deliver the new set. They drove away with my old set and the delivery guys couldn't get the new set in the door. I must say they didn't try very hard. The truck returned only with the old couch. They said the chair had been dropped off already. Leon's said I could pick out another set which I did and it took until the beginning of December to receive. I ordered it at the end of September. This couch had a rip in it so Leon's said that they would replace it. I got the replacement at the end of March and this couch had a big black mark on it. They sent out a cleaning company and they removed the black mark. It was over a year that I was dealing with this. It certainly took the fun out of buying new furniture. I sent in a lengthy letter of complaint to head office and to the Saskatoon store and a customer service lady from the Saskatoon store called me. I never did hear from the head office and this lady that called me was a lady that I had complained about dealing with in my letter. I did not hear from any manager either in Saskatoon. They offered me some gift certificates but never said how much and I declined because that would mean I would be buying something again in that store and I refuse to even set foot in there. Leon's did do everything that was expected in replacing the furniture but to have four out of four couches be faulty in some way makes me question their quality control. I wouldn't recommend Leon's.

Enough is enough, This has been going on for close to 3 months now, 3 months that my bedroom has been in shambles, 1st off the head board I ordered was delivered 1 month late and was the wrong size, I reselected it took yet another month to be delivered and there is a chunk out of it, I am not waiting another month to receive yet another headboard...this is pathetic! I called the sudbury store and complained they gave me the run around, All I want is my money back and for your store to come get the whole bedroom set I purchased and refund me, I am not waiting yet another month before I can set up my room/bed...I will go make a purchase at another store where I know I won't get the run around and won't receive damaged goods...GIVE ME A FULL REFUND! 2 and 1/2 months is long enough, I have clothes all over my bed is incomplete, Nothing is set up b/c now I received damaged goods...• Makes me question if they pulled the headboard out of mark down, I purchased a whole new bedroom set...Sudbury store called on Thursday to say that the headboard was not in and that I would have to wait, I then told the girl to cancel my order give me a full refund, as I prepaid for the order cash, and I will go somewhere else as this is enough, the next day the delivery guys are here with the stuff, they leave it in the middle of my living room, I then noticed that the top piece to the headboard is damaged in which I took a picture there is a chunk out of the corner, and some scratches, I do not wish to have a technition fix it, I paid for "new" stuff I expect "new" stuff...Not a fixeruper, If I wanted damaged goods I would not have spent the money I did instead I would have just went to Value Village...I expect quality...I expected to get new stuff not damaged!

At the end of August, we purchased a coffee table, two end tables, a flat screen tv, and an entertainment stand for the tv. Well, we had to pick one of the floor model end tables because they didn't have enough in stock. The rest of the tables were delivered last week with damaged corners - the entertainment unit was also delivered with a large gash on the front corner as well. The television has not yet been delivered.

We contacted Leon's about the quality of the furniture and were told there was nothing that could be done as we only had a couple of days after delivery to examine everything. No one told us about that - most stores give you 7 days to return anything. Very convenient that Leon's failed to inform the customer of this policy - something that legally needs to be done. Needless to say, we are now stuck with furniture that is damaged and we don't even get a discount because of it. Will never shop at Leon's again. Worst customer service around.

Two store owners and had to deal with both. I have been waiting a month to have a set of bunk bed delivered and still no show. I have been calling and all I get is sorry but I don't have them yet. Knowing that they were back ordered and I wasn’t told. Week after week I was told next week. When they finally did get to their store they were damaged and had missing parts. One of the 2 owner told me that he was going to make sure the missing parts were sent on the next day and have the beds to me when they arrived ( with damaged parts wanting another 3 weeks for new ones.)When I called the store, of course that owner was not there and I had to talk to the other. They informed me it would be 6 days or more before the parts even arrived at the store. I will give a little credit to the first owner he did try, and gave me a discount on one of the 2 dressers. After saying that I decided I couldn’t wait any longer then I all ready have and I canceled the order of the beds. The dresser that was to be delivered with the beds that I still want, the second owner refused to deliver it at my convenient and hung up the phone on me. Telling me that he would not deliver after hours where as the first owner was going to. I was also informed that I writing this complaint was going to do nothing for me and that it would be sent back to him to deal with. So in other words I am wasting my time. After saying all this I just want your company to know that when you have private owner adverting your name you should screen the people you let do that! You have just lost another customer and I will spread the word.

Bought kitchen set, it was delivered damaged, had to go and get my own replacement. When I first purchased the set, I asked the sales rep if there were any sales or promo's comming up, especially with the new store opening down the road, he said no not at all, on week later, there was a sale ($100) off, I called the store and they said they new the sale was coming up, I feel the sales rep could have saved me some money, I am on a tight budget and could have used the extra cash on other furniture. I will shop at Teppermans next time

For Xmas we ordered off the Leons Website a kitchen table & 8 chairs. When delivered, 3 of the chairs were broken which we had to physically return ourselves and pick up our own replacements strictly because it was ordered off the net, not directly from a store location. A wk after using the table we noticed the table top was already showing signs of ware & tear - AFTER ONLY 1 WEEK! When the 4th chair started to come apart we made the complaint to CS and they kindly informed us of their NO REFUND policy. We went in, found another style of Table & 6 chairs and did an exchange. This set took 6 wks to be delivered. Of the 6 chairs ordered we received only 5 and 1 of the 5 were broken. Once the table was put together we found it had been damaged along one of the hinges so the extension could not be pulled out. Another complaint call into CS and another replacement table & 2 chairs ordered. Yesterday only 1 chair arrived and before assembling the newest of 3 tables we found yet again it had been dropped during some part of the process and one of the corners was smashed in. I am currently sitting on the floor here in my kitchen where a beautiful table should be waiting for the store to open up so I can once again go through the pains of telling my aggravated annoying story to another CS employee who simply won't care. We were told by the delivery guys that they don't get paid when they have to pick up damaged material. We then watched him roll the table (#2) out of our house and down 4 concrete stairs, down our driveway and he threw it in to the back of the truck. No wonder some of the stuff arrives in such Crap Quality Condition. My kids sure will like the idea of eating on the floor but it will get old for me very quickly!

Good Day To Whom It May Concern
I am not sure when I purchased a matress from Leon's Furniture I have this matress about 18 months. 78 Crown Vienna NF PT Matt Senna # [protected]-004 ath a cost of 2200.00 dollars.
I have always kept the matress cover with the cover I purschaesd when I bought the matress. I had a matress from sears before i purschased this one it was 15 years old with no stains and never a matress cover.
However last month when I removed the cover to wash it I notiiced a large yellow stain, not where we sleep. But on the side and in different places the white foam has a yellow tint appearing in different spots. I called the store they sent in someone to look at it and told me the matress compnay would be in the province next week and he would get them to have a look at it . Well I didn't hear back from them and spoke to the Manager of the store and he informed me that the gentleman he send out to look at the matreess said it was stained and the warranty doesn't cover stains, I can 100% assure you this matress was never used with out the cover and that nothing had ever been wasted on it even if it were how could it get down throough a comforter blankets and a matress cover made of rubber. I want an explanation as to what could have happened to this matress doess the pillow white top foam turn yellow after a while this looks to me like what might have happened if so I should have been told this when I bought the matress. I really don't understand this but I bought this matress in good faith with a ten year warranty. The manger of this store is very professional and his position is second to none. I have purchase d furniture in the pass with no issues and had every intention of doing so in the future as I am currently building a new home and because of the great store and its manager was about to head to Leons once again but I am know rethinking my postion on this decision.
Thank you
I hope someone takes the time to read and respond to my emal maybe it is a manufactures defect if so I would need that info to contact them.
In any event I expect a reply from Leon's Furniture and something done about my matress. Again I feel very strongly that this what ever it is on my matress is not something I did or didn'ftdo.
Please respond

I am having my own HORRIBLE experience with Leon's Scarborough (Toronto). I ordered a sofabed and loveseat and everything came on the proper date. Problem: The 3 cushions on the sofa bed in the showroom were all attached to one another which was a good thing, BUT the sofa bed that arrived here came with 3 individual cushions... which slide off the couch every single time one sits on it! You get comfy... and the cushion starts to slide. You get up... the cushions slide off. Pathetic! I want what was shown to me in the showroom! I call to complain ... Leon's tells me it should have come as 3 attached cushions and that the manufacturer doesnt even make them seperate and that they shouldnt have been delievered like that to me. Ok... so we make another date for a new delivery of the 3 attached cushions...well after waiting all day on the day of delivery, they bring us the same damn sofa bed cushions that we already had! Wasted a day waiting for nothing! I send the guys back with the sofa bed and cushions and didnt even have them bring it inside.

I call Leon's Scarborough to complain once again. They apologize and then say they will call me back. When they call me back, they suddenly tell me that the manufacturer no longer makes the sofa bed with 3 attached cushions and that they all now come with 3 seperate cushions. I tell them to send me the one from the showroom. They agree to do so. Then they have the nerve to tell me that they only deliver the first Tues of each month... BULL!... as they were just there the day before which was a WEDNESDAY! They had already been to my home twice in 2 wks! Liars!

So today I get a phonecall and they tell me that they dont have the 3 attached cushions anymore. That appearantly a designer took the couch and put it in the clearance area and someone bought it! OH GOD! THE IDIOTS! Why do I feel like they just keep coming up with more and more excuses to not have to do anything about this? If this 'really' happened...then why didnt the guy get the cushion off the showroom floor asap as soon as we hung up so that this delivery could get underway? I dont even believe them anymore.

To top this all off... I paid for their 'leathercare' on the loveseat and sofabed. They explained to me when i purchased the furniture, that the couches are unpacked and sprayed with the 'leathercare' and repackaged. Well, if that is true, then why did they bring a couch with the 3 seperate cushions to me the second time around? I mean the whole reason for the delivery was to get the 3 ATTACHED CUSHIONS! I think the whole 'leathercare' is a scam. I will never get that again!

NEVER NEVER AGAIN WILL WE BUY FROM LEON'S! NEVER! AND I AM TELLING ALL MY FAMILY AND FRIENDS!

PS: I will have to let you know what the outcome of this fiasco is

A person purchases extended warranty for a reason. RIGHT! With Leon's extended warranty you would figure that there would be no problems. LOTS OF PROBLEMS! Back in January (2nd week) of this year I contacted Leon's Extended Warranty because of a few things that had been falling apart on mystove. Said they would have someone out to take a look.

Now I waited until the last week of February to contact the extended warranty program and they stated I needed to contact my local appliance dealer. In Point form this is how it went:

1) Called Appliance repair shop - said that Leon's had not yet contacted them with answer. Faxed them several times.
2) Called Leon's they said they had not received anything.
3) contacted local leon's furniture store in Winnipeg. They said they would find out what as going on. They called back saying that the repairs would not be covered because it was abuse.
4) Called Leon's warranty, they had no clue what was going on and that they did not have a work order for my stove. I asked them how did Winnipeg get and answer.
5) Called local appliance repair shop and asked them to fax me the work order.Got work order - called leons warranty - said someone had seem it because there was some writing on the side.
Complete DENIAL that they had seen it.
6) Talked to one rep said that she had found it later on her supervisors desk. Asked her to get supervisor to call me I wanted to know where the failure in communication happened.

This is where it gets good:

7) Conversation with supervisor - I was accused of
a)Getting someone else in to clean my oven
b)all repairs that where needed should not hinder in the process of cooking. (plugs on top, light in oven, storage drawer on bottom rollers broken)
c) the only thing covered by the extended warranty was the elements
d) Told me that it was my problem that I used my stove to much.

This conversation steamed me and it was not over yet. Inquired about the 7 year parts and labor that the salesman put on my warranty certificate. She said she had no control over what the salesmen put on the warranty. All in all I still got nothing accomplished. Complete denial on leon's part. Filled with accusations and lies to cover their butts.

In the end I will never by anything from Leon's again never mind the scammy extended warranty program.

I have bought a fridge and a stove from our fellow here... they set me up for the delivery today... after waiting and calling them they finally arrived... at 5:30 pm... very nonchalant they announced me they could not complete the delivery because there is snow in front of the building... about 10 cm... I said we have to do it even if I have to shovel the snow... by the time I went inside to take the shovel, they simply and cowardly took off! TOOK OFF! If you can believe it, like that, knowing that is nobody at the store to answer me back and leaving for their saturday night off duty... do not meter that my appliances, the old ones I gave them back to the owner of the building... long story short:day lost, rotten food, miserable service!

Vive leon!

My wife and I had purchased a front load washer and dryer from Leons. The delivery boys tried to slug the washer up two flights of stairs with no equipment to assist them. They set the washer down and slice through my laminate floor. Owner of the woodstock store refused to pay for damages. However when i set the washer in place and hooked everything up it did not work. Called the store to remove washer and replace with a new one. Customer service insisted they send a service tech. to fix. After much debate I said fine, service guy showed up later that day said it was no good, and he would let the store know what his diagnosis was and they would contact me. Three o'clock that afternoon still no word from leons when I called I was told " well if i could get off the phone I could get something done" Since we have been at the laundry matt for the last 4 weeks i needed something at home soon. I had to take a floor model they had for an additional $100.00 and still wait till the next day for delivery. Owner has yet to talk with me about repairing my floor the appliance manager assured me they would take care of it. I will never again purchase anything from leons. In total we have probably spent over $10000 to leons for furnisher and appliances, never again. They clearly don't give a crap about customers at all. Which is totally stupid because thats their business.

My wife and I ordered a bed from Leon's for my daughter's birthday, and were told that it would absolutely be delivered on time (they had two weeks). When two weeks passed I called them to see if the bed had arrived, and was told that it wouldn't be in for another two to five weeks! I asked to speak to the manager, but he was not available. I was told that he would call me back, but he did so only three days - and several phone calls - later. The result? Tough luck. There was no apology. When the bed finally came in after a month I asked to have it delivered. Apparently Leon's wanted to be paid in advance for the delivery, which meant me coming down to the store. I asked to pay over the phone using my credit card, but apparently that was "against their policies". I canceled my order, and asked them to reimburse my credit card. They said they would, but I guess we'll just have to see if they do. Bottom line: I will never deal with Leon's again. They don't give a rat's hindquarters about their customers.

I also will never buy anything from Leon's Furniture again! I bought a five-piece bedroom suite and was initially going to pick it up. I put a down payment and within their 2 or 3 week deadline for paying the balance it was paid off. After discussing the amount of pieces we had bought we decided to get the furniture delivered. I phoned that in on the same day we paid off the balance. I agreed to have my furniture delivered on a certain day. Anyway on Thanksgiving Day I get a phone call from one of the reps and she asked when we were going to pick up our furniture. I proceeded to tell her they were going to deliver. She said she had no record of the delivery. She hung up and looked into it and she called back to tell me they couldn't deliver on the day we were suppose to and that we still owed $34.00 for delivery. I then told her I asked about that amount when I called to get it delivered and she told me then we did not owe anything. I told her to double check and she told me we did not owe. The manager called me back and admitted it was their mistake and again if we wanted we had to wait two more days to get it delivered and we still owed the $34.00. I said forget it I changed my mind about buying the furniture and went down there to get all $1,040.00 back. I will also tell all of my friends and relatives not to shop there.

Thanks for listening!

I purchased a 61" DLP from leons.ca and when the set arrived it had bad prism issues (purple blob) on the bottom of the screen. I contacted Leons right away and was told they have a no refund, no exchange policy. They offered to send out a repair person but who the heck should spend $3400 on a TV and have it repaired once you open the box?

I will never shop there again and strongly advice you to pay more attention to their policies before you do.

We have spent over $4300.00 at Leons. Expecting the best. They were more than happy to take our money. Once the money was received they than informed us that the total delivery time would be about 3 weeks. Some items arrived in the first week 2nd and so on.

The last item to arrive was our fridge. It arrived damaged. They then sent us a new one... This one was damaged as well. We have yet to receive our new fridge. It has been a total of 6 weeks now.

What has leons done for us... Nothing!

For those of you that would like to use this company.
************************BEWARE**********************
******************* USE AT OWN RISK*****************