Leon's Furniture review: Queen mattress and box spring

I purchased a queen mattress and boxspring on Nov 22, 2022 and was delivered to me on Nov 29th, 2022. I came back from a trip on Dec 01, 2022 (after store hours) to learn, I was not delivered a split box spring (which is what I wanted, knowing that a full box spring would not get up the stairs in my home). On Dec 2, 2022, I contacted the store at 10:20am and greeted by a not so pleasant associate (she didn't sound like she wanted to be at work) who transferred me over to their customer service for my exchange inquiry. I was on hold for 35 minutes! I called the store again, while I was still on hold on the other end and explained to the same associate, I was still on hold from the first time she transferred me over. She proceeded to question, why I was still on hold. I questioned the same thing? She transferred me over again and no one answered but it went to voicemail. I called Leon's 4 more times with no answer in customer service and I left a voicemail on the last attempt. I waited until approximately; 1:00pm, when I decided to go to to the store. When I went to the Leon's store @ 10, Suntract rd, Weston, ON M9N 3N9.. I went directly to customer service. No one greeted me and I stood there waiting for 4 minutes, while I watched two associates chatting at their respective desks. Then a third associate entered and greeted me. I explained my situation and he explained that I would be charged a re stocking fee (50% of the price of the box spring). I explained to him, I was never told about a restocking fee when, Jasmina M explained I had 200 days to exchange my mattress if I purchased their mattress cover (which I did). Not once did she ever explain anything about a restocking fee. Why would I be charged for something that was Leon's error for not delivering me a split boxspring, of which I originally ordered. Come to find out the sales associate, Jasmina M did not submit my order correctly for a split boxspring. Customer service told me to go to the mattress section and look to see what split boxspring I could get but instead of charging me 50% of the paid boxspring, they would charge me $40 + tax. (I shouldn't have been charged anything)!

When I went to the mattress section, there was no one there and I stood there for 5 minutes, until I decided to go to their cashier section and an sales associate was standing at the front desk with her back turned and I said "excuse me, is there anyone that would be able to assist me in the mattress section?" The sales associate turned around and said "what?" What kind of customer service is that? For me as a customer asking for help and your sales associate to turn around and be disrespectful. That is disgusting. I repeated my question and she asked someone on the other side of the desk, for someone to assist me.

A gentleman came out from the back and he was able to provide me with the boxspring product number etc... When I went back to customer service, they advised me I would have to pay the difference for the split boxspring, which would have been close to $300. Again, why am I paying for the difference when this was NOT my error from the beginning. The customer service rep did nothing to help me and I chose to return both my mattress, boxspring and the mattress cover (all still in the clear packaging it was delivered in). I was also charged $150 for a restocking fee for the mattress. In total, I was charged $245.20 to return items for terrible customer service from the beginning to end and for an order error that was Leon's fault to begin with. This experience has definitely made me realize, the customer service at Leon's is the worst I have experienced in years and I urge NO ONE to shop at Leon's.