LG Electronics
Reviews and Complaints

LG french door refrigerator purchased 7/9/17 refrigerator arrived and within 24 hours FROZE EVERTHYING IN THE REFRIGERATOR. Hours and hours on the phone trying to get help.
2 weeks with no refrigerator. The replacement worked wonderfully...until 2months in. f]Frost buildup occurred on front gasket of both freezer drawers. Hours on the phone.
Local appliance center was sent. Tech told me they had ALREADY RECEIVED AN EMAIL regarding this problem. he fixed it. Eventually the bottom freezer drawer stopped automatically closing. And the FROST IS BACK on the bottom. 2 weeks ago LG promised tech was contacted. 2weeks and 2 phone calls later they are trying to tell me why there might be frost build up again. Can I sue LG for lost work time...hours on the phone.. Frustrated. Product not quality. Class action suit wouldn't be wrong.

I bought an LG V20 a year back just after using it for 6 month the product start getting heated up so badly you can't hold it with your hand or keep it in the pocket I went to LG service center 4 to 5 times every time and they tried to give me a work around just tied to complete the warranty period now I still have the same issue . I just spent 41500 RS to buy the product and found it good for nothing . I wasted my hard earn money .
the customer service & support staff, technicians all of them are same just not listing to any issues of the customer . If it will go like that LG has no future in INDIA.
Very Very dissatisfied with the LG. Please any one who reads that comment I would request them not to buy any LG product specially LG Smart phones in INDIA.

Purchased on 16th December 2016
Recently the color turn into blue and red.
Call the customer service 1800822822 on 6th June 2018, waited till today 11th June 2018 still haven't received any call from the technical support group.
Have been calling the customer service since 7th June, but received the same standard answer - the tachnician will call me in 3 working days.
Fell frustrated and dissappoited with your tachnical support group, don't they even have the courtesy and responsibility just to inform you the appointment date? I hope this will not be my last purchase for LG product

Regards
Mr.Chong

Being a loyal customer to LG for over a decade recently I have received most disgusting, terrible customer service through Phillipines based call centre and the best part they promise everything but they give a damn about customers, put customers like myself on hold for 30-45 minutes . Case manager like Nate and call centre reps like Monika Jenna Steve are ruining the LGs image and goodwill . Nate assured me to sort out my problem, never heard from him again, tried speaking to him but he refused to come on line . Steve was also one of the rude call centre operative who wasn't listening to me at all. Monika assured to provide support which initially she did, called me back once then never heard from her . I have been through hell dealing with this call centre. I spoke to another person two days ago who assured me that the case manager will call back with in 24-48 hours, which never happened . I called back again and spoke to Jenna today she firstly tried to put case manager on the phone keeping me on hold for 20 min then she said case manager Nate is busy on other call and shall call me back which I never believed . I insisted to wait until he finishes his call so I could speak to him then she was adamant that he can't . My younger son has a medical condition who needs my utmost attention . But LG customer reps have tortured me emotionally by putting me through such a turmoil. I wouldn't recommend anyone to buy LG though it's one of the best product but if anything goes wrong customer is on his own .really really disappointed .

I purchased a smart tv on may 2nd 2018 and installed it on may 11th as I bought a table that fits it as proven by the Ikea purchase receipt. The smart tv broke on May18th and I contacted us agent in Egypt on their hotline 19960 which was hard to reach since they did not respond to their what's app number first place they sent a technician on May 20th that teared the TV apart in the living room on my couch and stated the screen needs to be changed since it went all black ...since then they didn't respond .
I called mr Hegazy in maintenance and Yousry, Silvana and David they all stated that there were no reply from the administration and there are no time limit for the reply service !
I hope to hear from your agents customer care service level is so unprofessional and supremely incompetent ..other wise I shall start taking legal actions through industrial quality control and consumer protection together with legal action to protect my rights in a decent after sale warranty and service.

Dr Soheir Amira
Tel : [protected]

In March, my TV went out just after the initial 2 yr warranty. LG agreed to allow a one time free extended warranty to fix the tv. A service warranty provider supposedly fixed it and it worked for only a couple of hours. LG guaranteed to get it fixed once again but I cannot get them to find a service provider or give me any kind of solution. This has been going on for a few months. I have been promised calls back from a supervisor a couple of times but no one from LG ever calls. They tell me to be by the phone at a certain time on a certain day and yet no calls. Very very poor service. I will need another TV and members of my family are looking to buy TVs but I am going to have to spread the word that they should not buy an LG because their service sucks.

I purchased an LG refrigerator back in March 2011 and the refrigerator broke down one week ago. The compressor stopped working and my refrigerator stopped cooling. I looked in my owner's manual and saw that LG had a 7-year warranty that covered just parts and not labor if something like the compressor broke down. I found my receipt from 7 years ago and saw that I was about 2 months past the 7-year warranty period. I called LG Customer Service and asked if LG could possibly still cover the parts for my refrigerator because it was only two months past the warranty period. LG said they would review it and I uploaded to them a copy of my receipt. After a few days, I received an email from LG saying that "your request for courtesy repair coverage could not be approved because the unit is too far out of warranty." Two months! Two months is too far out of warranty? I called LG and they told me that even if the refrigerator was one day past the warranty period, they would not cover it. Why do they even have a courtesy repair coverage request then? What's the point? This is how they treat their customers who kindly request they make a concession for a product that is not far past the warranty period? I am not asking for full warranty coverage that I would get under the 1-year warranty period. I just wanted the parts to be covered. I would pay for the labor. But LG would not do it. I am very disappointed in LG and will not purchase LG products in the future and will recommend that others not purchase LG products as well.

I contacted your customer service on May 22nd and was pleased that I received a visit the next scheduled day, May 23rd between 1 and 5. The technician Carl Andrews called at 3:30 to state he was ill and could not come. The appointment was rescheduled for May 31st . Carled showed up on the 31st, proceeded to tell me that he would not be the one coming back, I asked what did he mean, stated he had to order parts, that this was his last day at LG that it was a horrible company and job. He then ordered the parts and left after much complaining. He made the follow up repair visit for June 5th between 1 and 5. On June 5th I came home from work and no one showed up. I called LG customer service on 6/6 and was told that I would receive a call in one hour with a technician to make the appointment, no one called. I called again this morning to be told that it will now take 3 to 5 business days for someone to call me and that there was NO supervisor to speak with me regarding this issue. I have a refrigerator that is making noise that keeps me up at night for the past month, the inability of your customer service staff to tell the truth is ridiculous and there is no means for a customer to speak to a supervisor to get this resolved. I also attempted to submit an email with the above information and it would not allow me to send! SMH this is ridiculous!

I purchased a new LG Stove from Sears in Fairmont, WV in March this year. I paid 2, 799.99 for this stove. Two weeks ago we had our local gas company come out to install gas to our home, Our contractor had already hooked the stove up to the gas line. When the gas company employee turned on the gas his equipment showed that there was a gas leak coming from inside the stove. At that time the gas was turned off and I called the local store where I purchased the stove I was then referred to call Sears customer service. From there I was told it was LG that I needed to speak to. Since that day I have gotten nothing but a total run a round. I am at the end of my rope and refuse to call them again today since I was promised that they were expediting my complaint and I would hear from them in the next 24 hours. Of course they never called me back. How can a company do this to their customers? I am beyond stressed and am now thinking I might as well put it the hands of a lawyer. I hope others read this and decide not to purchased any LG items. I have only revealed about half of what I have went through this past 2 weeks with this company. It would take me all day to go over all of it. I really hope maybe someone from LG reads this and decides to listen to the phone calls I have made and the ones made to me by LG customer service and from their repair service.

1 year old LG refrigerator / freezer purchased at Home Depot in May 2017. Compressor has failed. No cooling for three days now. Contacted LG Electronics Warranty Service and was provided contact information for several different service contractors. Of those provided, three stated that I am not in their service areas. One could not provide service for a week. Calls to another resulted in anonymous voice mail message. Last of the contractors will not commit to a date and time for service to be provided.

Considering the experience, I strongly suggest to prospective appliance buyers that they run quickly away from LG branded electronics. Though the units may be attractive, they are unreliable and prone to failure. Execute an internet search for "LG refrigerator compressor" and you will hundreds of reports of nearly new units failing and the very poor customer service. The offshore representatives struggle with comprehension of the English language.

Lastly, I implore Home Depot, Lowes and other national appliance retailers to pull these inferior products from their stores. The experiences of your customers with LG warranty transfers to their impressions of your company.

We bought LG television (43'smart) this April... Last week, the TV fell down from the table because the stand was broken... We observed that the stand couldn't withstand the heaviness of the television... We strongly recommend you to replace or repair the TV immediately... We already reported this problem in Qatar but technition said we need to bear the cost of repairing but that is not possible as this is due to TV

I bought a tv last year. Still under warranty.
Since a couple of months I have been getting an error on my browser whenever I try to watch anything in the Google chrome browser. The browser would restart and the error message APP WILL NOW RESTART TO FREE UP MORE SPACE appears. It happens all the time now with alot of websites.
Browser also displays a message update chrome but when i try to update it says it is not supported on this device.
When I try to watch any movie website it just loads but doesnt work.

I have called customer service in the Philippines and they have come to my house 3 times To troubleshoot. The last time they came they even changed the motherboard. And still the same.
They changed back to the old motherboard and left. They said they will update me.

They have not responded to my inquiries anymore. I have called them more than 10 times and send messages and spoke to the manager of the call center who promises to follow up, but never does! I am a spanish citizen and Your customer support here in the philippines sucks, it is nothing compared to the one in spain! Your tv is browser is having issues and they dont know how to fix it. They keep dancing around the problem and I am really upset that they won't even answer me anymore, all they say is we will follow up on this. It's been almost 3 months now with the same issue! Nothing has been done. Are you waiting for my warranty to end? I did not expect this from LG

My smart TV had a problem since I bought it
The problem is a small dark spot hard to notice from normal user after some time this spot become more and more and now my TV is. Working as a radio only sound got out from it
And I call customer service and they plam me because I didn't notice the dark spot at the frost
No thay want my to pay even the problem was from manufactur not me
I hope to solve this issue as soon as possible

Dear Sir,
Have purchased Refrigerator GN-B492GLCH in Egypt dated 02/2015, and although it was not used much,,,
the freezer fan stopped 07/2017. Fan was replaced by LG Egypt.
05/2018 the freezer fan stopped again and was also replaced by LG Egypt.

Although I am still in warranty and the fan was replaced twice for free but apparently the fridge is defected and something else is affecting the fan and causing it to stop.
I request that the whole fridge is to be replaced with a new one same size as I will not wait till the warranty expires and all these repairs would cost me money. Strange enough I had a LG LED TV that went bad exactly after the 2 years warranty and I had to through it away and buy another one,,, I thought buying a good brand like LG spares me the effort to repair cause it is durable,,, apparently your products are no more durable.

Please see that the fridge is replaced it might save your company image.
Thank you
Atef Mansy, Cairo, Egypt, [protected]@gmail.com - 2-[protected]

I received my new AC unit on Wednesday the 23rd of May, I immeadiately called the Call Center 19960 to schedule an appointment for installation and was given the option to choose between Thursday, Saturday or Sunday, so I chose Saturday the 26th of May and the appointment was confirmed by the call center agent.
On Saturday I called the Call Center 19960 again to ask when during the day should I expect the technician to arrive, the agent gave me the installation center contact numbers and advised me to get in touch with them directly to arrange - this is when I was shocked to learn that installation and maintenance is outsourced to a 3rd party company and that LG egypt doesn't have their own technicians.
Upon calling this outsourced, or installation, center I was told that I should expect a technician on Sunday or Monday, which I refused, stating that both days are not suitable for me and my appointment was supposed to be today (Saturday). The lady on the phone told me that she would check the availability/possibility of arranging a visit today then hanged up.
I received a call same day (Saturday) around 9 pm asking me about the AC unit and some other installation related aspects, then told me that he would come on the next day (Sunday); I refused again and told him that my appointment was supposed to be today and I will not be available on Sunday.
On Monday the 28th of May I called the Call Center 19960 for the third time and explained the full circumstances of my previous appointment then asked him to schedule another installation appointment next Saturday 2nd of June, I highlighted that I'm calling early to guarantee that installation on Saturday will be possible and confirmed, the agent apologised for the inconvenience and confirmed my appointment accordingly.
Today, Saturday the 2nd of June, I called the outsourced installation center only to be told once again that installation will not take place today as Scheduled, and instead the technician visit will be on Sunday, not to mention the inappropriate/unprofessional way of communication I received from their side.
I called back LG Call Center and asked them to deal with this mess and told them that I will be returning the AC unit for good if installation did not take place today, the agent confirmed that this will not be needed and gave me all the assuring messages that installation will take place today as promised and that I'll be contacted by the installation "outsourced" team shortly.
The day has passed and still no one has contacted me nor did installation take place.
Finally I'd like to add that I'm greatly disappointed while returning this AC unit, as I had high hopes on LG when I decided to try LG AC units over another brand (dominating the AC market in egypt) which I already have 3 of its units installed in my apartment, and installing the 4th of this same market dominating brand would be a wise decision from a maintenance perspective.

My 3 year old French door refrigerator is going to cost over $1000.00 to fix. Compressor broke and the door with the ice and water has to be replaced. There is no way a 3 year old appliance should have this many problems. This is the 2nd lg refrigerator that has gone bad in a short amount of time. I'm telling everyone I know to avoid LG at all costs! I will have to buy a new refrigerator and it will NOT be an LG

My name is Michell Meyer and I renewed my contract with Vodacom by getting a LGG6 phone.

I received the phone on 24 April 2018 and not even 2 months later the battery packs up.

After charging it the phone was very hot and the battery went from 100% to 0% in 4 hours.

How can a brand new phone's battery pack up and how many times will l have to submit it for repairs in the 2 year contract?
I now have to wait 7 to 14 working days to receive my phone back and with no replacement offered.
I am therefore without a phone for this period of time?

My LG washing machine get out of order and it seems a small electric part got damaged and as the whole control devise is designed to be water resistant the electrician advise me to replace the whole part as it is water resistant
I the. Communicated with LG local iffic in Salalah. / Oman but there were not available in the office, however their mobile numbers were put on th office door I communicated with spare part person in Muscat and local service man, mr Iqbal, the response was very poor and they do not show any interest to solve the costumer problems and address and tackle the concerns. They mention that the part needed is in Muscat but they have not taken any further step to get as sons as possible or to request me to attend the office to be th money. As they're are not available in the office and few times I could not find them in the company office.
They really have no corcerns about their customers

I have a copy of conservation in what's up. They took more than 24 hours or more to reply to you.

Hello I am a British Citizen living in Germany I orderd the above phone from GuterKauf.de as a EU specification phone as it was advertised here the phone became inoperabke not battery or charger fault the screen lights up but no commands are possible just frozen screen I contacted LG & Guterkauf LG sayi must deal with seller as it turns out to be a non EU soec phone as it is programmed for UAE use furthermore no warranty cover. Guterkauf state 1 year warranty and that ended in April 2018 so no help from them this is a disgrace your poducts and customer care is sadly lacking and GuterKauf.de are acting illegally in Europe misguiding their customers and selling your goods erroneously. Can you please advise as i am not very impressed as an avid LG customer with the lack of care thus far. Regards SS

Hi folks,

I am looking for information about your product LG Watch Sport W281.

I found out, there are several versions of the watch W280a, W280v and W281.

I have different LG products: TV, washing machine, phone and the LG G watch, which does not work anymore.

The pin contacts are corroded - one of them. So I found out about the LG Watch Sport in search of a new smartwatch.
Unfortunately, I live in German yand you do not sell the product in Germany.

Since I consider this watch to be the most perfect of any watch on the market,

I have to get it from South Korea. Therefore I have to make sure that the watch will works in german mobile network,

(I think the W281 works in the german mobile network - right?)

and whether it has an EU Declaration of Conformity and / or a CE mark so that I can import it into the EU.

All this information, the german LG customer service was unable to deliver. The Korean customer service I could not reach,

because the Korean LG site is not in English ...

So I landed after a long search here. I hope to get the necessary informations from you.

My email address is: [protected]@uni-duesseldorf.de

I would be very happy about a quick answer.

You just do not make it easy for customers to buy your products ..

Best regards

Konstantin Konstantinidis