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LG Electronics

LG Electronics review: LG Washing Machine leaking

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10:26 am EST
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I purchased an LG -A1 DD V3 F4V310WNEH 10.5 1400 spin washing machine from Currys online on 25/2/23, it developed an intermittent leak which I reported to LG on 10/7/23, it was passed to their Service Repairer and that an engineer would come on 17/7/23, no engineer attended, then given 4/8/23, then 17/8/23 no engineer turned up, having taken time off work, eventually an engineer turned up on 22/9/23, he could not find the fault, although the first wash I did after he left, the washing machine leaked. I contacted LG Customer Service and informed that a part had been ordered and the repairer would contact me. I received a text message from the repairer to say they would be coming the following day to repair the machine, to late for me to arrange to be home. I received an email from LG 7/11/23 informing me that the repair had been completed, I replied to the email letting them know that no repair had been conducted and received no reply, so today I phoned LG and 3 hours later and 20 phone calls, last one to the repair service provider and told my repair had been closed as the repair had been completed by a sub-contractor on 10/10/23, the part was sent to them on 29/9/23. given the phone number for sub-contract repairer - number currently unavailable. LG Repair service is so shocking, 4 months, I requested a replacement washing machine and told to contact Curry's, who said that they will replace the machine like for like, I don't have to have an LG as the model I have is an old model and not made anymore, all I need is to get an uplift number from LG, LG say that Curry's have to contact them for an uplift number, I have been back and forth and no further forward. I had an LG washing machine for 12 years which I gave to my son when he bought his own house in January this year, its still going, I will never buy another LG product, and don't know where to go form here.

Claimed loss: taken annual leave

Desired outcome: uplift number to give to Currys so that I can order a replacement washing machine

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