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LG Electronics

LG Electronics review: oled83c1pua television

M
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4:41 pm EDT
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Good Day

We purchased a LG 1 year and 3 months ago. Very happy with the quality and performance. We were a long time Sony customer and were so happy to have made the change to LG. The purchase cost was about 5K.

1 - One year almost to the day our TV stopped working. They came in and changed the mother board, power supply and an additional part.

2 - Three months later the issue reoccurred... they came back and changed the mother board, power supply again.

3 - The tech turns on the TV and the TWO components and the Screen burned up immediately...

4 - The tech wrote a report advising that the TV had a number of issue and needed all new parts. Mind you this TV is only a bit over one year old.

I call and was able to speak to a gentleman named Fernando Prince (introduced himself as an assistant to the President of LG). He explained that LG Policy is to repair the TV 3 times and if it fails in 90 days, they will then request a replacement or credit towards a new TV. We are now on week number 5 with this issue... and have received all components including a new Screen so that the tech can install in 7-10 days. When I followed up with Francisco, he without much sympathy said that all that LG will do...

I ask you... How much confidence would you have in a product or company with above experience. I ask that same question to LQ president's assistant and it did not seem he was too concern about it.

I am going to report this to the BBB and as many platforms as I can. I already sent an email to my local news (Chanel 7) for their consumer outline reports. They replied to me immediately and advised we are to have a phone interview soon.

I WILL NOT EVER buy any LG product because of the response, NOT due to the failure. I understand that it may be an isolated case... but Fernando actions or non-actions really pointed out how much LG cares about their clients.

Please respond to me at 786.412.2182 if I am wrong and you CARE about your costumers.

Desired outcome: Phone call back to 786.412.2182

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    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
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    Nov 20, 2024
LG Electronics Category
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