My mom passed away in 2021 during covid I started making the payments on her loan and you want to pay me came up missing and I called to find out where it went and explain she had passed away don't care started denying all my payments I sent them every document they asked for six times over they gave me every excuse from it was blurry to they didn't receive it they wouldn't talk to me they refused then they put my brother as an executor who is fully mentally disabled I tried to help him communicate with them they refuse to talk to him cuz they said they were I was guiding him and would hang up on us I went to probate Court like they requested I finished probate court I caught up on all payments they set up a auto debit then told me their financial institution does not take my financial institution after 4 months and I was back into default I then made a Western Union payment which came up missing and it was an instant payment then they put me in active foreclosure I asked for lost mitigation I turned in all paperwork for them to call and ask for my mom and said they needed her signature she passed away 3 years prior so they had her death certificate and everything that they needed they then said that I was not on the loan to speak to even though I am on title as the owner through the courts I've had nothing but problems with them all as I want is to be able to simply make my payment every month without an issue I have recorded numerous hours of phone conversations with these people I get sent in circles I get denied any information I get refused payments I am now frustrated I have not been able to grieve my mom I take care of my fully disabled brother I think that they've done everything discrimination on communication with a disabled person to fraud
Claimed loss: I've lost countless hours on the phone arguing with these people I've lost payments over $6,000 worth I had to pay $11,000 to probate lawyer to be able to talk to them and they still won't talk to me
Desired outcome: I just want my mortgage caught up and to be able to make monthly payments with no issues
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