Long John Silver's
Reviews and Complaints

I am writing this complaint because I want every person to beware how rgt management treats their employees. My husband had worked for the long john silvers branch of rgt for over a year and the store he took over had been in the postive since he has been there. Yesterday he was told with no warning what so ever that his location was going to be closed due to lack of profitabilty the following day. He was then assured that he would still have a job because they were opening 4 other locations and he was not made to give back his keys or anything else normally involved when someone is terminated. He was then informed that he needed to call a meeting of his entire staff to let his boss the dm decide who would be kept and who would be let go. In no way was his presence requested or demanded at said meeting. he however decided to attend the meeting to support his staff during this difficult time. When he arrived at the meeting his dm sat down with each of the employees and kept none of them completely against what was told to him about the employees and their positions. He was then sat down by the dm and told that his services were no longer needed, which was a complete and utter suprise to my husband since he had been assured that his job was safe. He then asked for his final paycheck which is required of employers in the state of missouri and they told him he would have to wait for final payroll to be closed out at the end of the week. I want to make it very clear that rgt management is a deplorable business with despicable business practices. They lie, have no problem breaking state laws and do very shady underhanded deals and then say the ends justify the means. I understand business is business but there comes a time when that is taken too far and in my opion this is one of those times.

My wife and I went out to eat at he east 47th St south Long John Silvers. We had been there many times over the years, but this time we went in for her birthday meal. When we came up to the counter the manager took our order, and we called his attention to a hair on the counter by the register, and that is when he went off on us a told us if we did not like it we could leave. So we asked for our money back and left.
We are following this up with many complaints this is unheard of anywhere. We have turned this into the Wichita Health Dept nad will take it as high as we can to get satisfaction. Be aware of people who work for you that have no business working anywhere.
We told him the customer is always right, and he told us not here. He was unbelievably rude and hateful. I am 72 years old and have never been treated in such a horrible manner. Kids these days have no respect for their elders.
By the way I love LJS food it is a shame you are represented by such awful help. My hope is that you will correct this. Please let us know so we can again attend your fine fast food place.
Yours Pastor Gary Buhler
[protected]@gmail.com

After nice food and service on 5/9/11 by Sharon T. at store #8291 in Murphy, NC, I wanted to be able to go to the survey address on my receipts: www.opinionport.com/yum and comment, but was unable to do so. Not only was the survey nearly impossible to locate, but I was never able to comment on the good food and service I received at this location. You make it really hard for these franchises to want to keep doing good service when you make it so difficult for customers to find and respond to surveys. How about clearing away a lot of the clutter on the various web sites that control your surveys, if you really want to glean information from your paying customers?

This company is the WORST to work for. I worked there for 4 years and moved myself up in the "company" from a cashier to an "acting general manager". First off, you can't believe a word anyone over a General Manager says; the District Managers & Director of Operations work behind everyone's back for themselves and cannot run their districts properly. Once you become a manager, they expect you to answer your phone 24/7 and always be on call if something happens, even if you're a shift manager. As a shift manager, I ran the store by myself on the days my GM was off because she refused to answer her phone and my District Manager would get irritated if we called him with problems. I was finally promoted to an Assistant Manager and was then taken from my home store to work at the 38th and Mitthoeffer location. They had labor cut so much that me and the General Manager were the only people working during the daytime and some nights, you would close with 2 people as well. I was given the option to take over the GM spot of another store in Peru, IN so I moved with the understanding of a promotion. After 3 months of listening to my new District Manager complain about a million different things, I still not had received the promotion I was promised. Since there was no "paperwork" on the actions items and time given, as soon as a new Territorial Manager took over, mine was thrown out the window. The District Manager, Steven Douthit is a horrible example of a leader in the community. He hangs out with his employees and participates in parties and acts that a manager should not participate in. It's disgusting to think that someone can quit in one District and then be re-hired in another, because the DM has a personal interest in the employee. This DM has nearly naked pictures on his facebook, and is friends with his employees on as well. He is always talking to the employees about his personal life and makes many people uncomfortable. The management that promoted him must have be desperate because this guy cannot even type an email out correctly. He spells everything wrong and talks so ignorant and ghetto, that someone with even a high school diploma could not understand his poor English. It's a shame to think that there are plently of General Managers in their company that would work 10 times harder than a DM like that, but they won't even look at them for a promotion because they've been with the company so long. Despite the horrible upper management, there are some great GM's & Assistants that are true to their word and always happy to help. Steven Burge is a District Manager and a great coach and leader as well as Libby Erwin, Reggie Wisely, Meaco Molina, and Karen Goodnight-Copas. If you're lucky enough to be in their location, please know that they will work hard to take care of you and make sure your experience as good. As far as employment, please think twice about working for people who can pay you for 48 hours but require you to work 15 hour shifts and 60 hours a week; even McDonalds doesn't do that. As for me, I've found a great job and a wonderful Area Manager, who actually can set expectations and help you meet goals so you can grow within a company. Please visit LFF.com and check us out!

Just call me t. I work for long john silvers here in tucson az located on ina rd and I am losing 60 cents an hour to cover food cost. I dont even eat at work cause the doctor has told me not to eat greasy foods and I was wondering if it is legal or company policy to take 60 cents an hour to cover food cost away from the employees. Now even if I was allowed to eat greasy foods is it legal for the owner to do. If so please tell me why, or if its not company policy or legal please tell me who I would need to contact cause the managers wont talk about it and neither will the owner ever since he got in trouble by the irs for not paying payroll tax for 5 years. What should I do I really need all the money I can get to support my two kids.

I went to LJS with my six screaming kids in the car and ordered two meals at the drive through speaker box. no drinks just meat and slaw. There was one person in front of me. I sat there for 18 min finally the people in front of me got there food and drove off. I than pull up to the window nd there is 4 people inside all propped up against the bar. i waited another 3 min before the girl walked up to the window and asked if i had orded a family pack i said no she said ok what did you have. i told her again and she rang it up and took my money 14 min later she hands me a bag and shuts the window i wait for 2 more min and thqn knocked on the window to get there attn and asked for some tqrter sauce so in all i sat in the drive trough of a FAST food resturqnt for like 38 min for two meals with all my kids screaming. now how fun is that she should hve put my order in when i ordered it aat the speaker. Never will i go back.

I went threw the drive in last week and waited 18 minutes for my food. No customers where in or outside the restaurant. There was a woman out back of the restaurant talking on cell phone smoking a cigaret. No one was coming back to the window so I started honking my horn, still no reply, so I started tapping on window, still no reply, so I opened window and yelled is any one there. Then A young man came to window and said the cook was cooking my order and then shut window and locked it with a stick. Finally my 3 chicken plank dinner was ready with about 8 french fries. Yesterday, like a fool I went back, but went inside this time. There was a woman, man and a child at one table, I went to place an order 3 minutes later a mman showed up, I asked how long it would take for my food to be ready before I placed order. He said everything was ready. I paid then waited. After 6 minutes there were about 5 people in line waiting to place orders. I asked loudly for someone to come to counter, the young man returned, I told him what was taking so long for my order, he said it was cooking. I told him there were customers waiting to place order. At that time two customers left. The manager asked what my problem was, I told her that I had been waiting for my food that the young man told me was ready 7 minutes ago. She said it would be there in a minute. 10 more minutes went by. When I received my food I told the young man I liked the food here but the service was lacking, about that time the manager came to me and wanted to know what my problem was, I explained again, and her reply Very loudly was Thanks and have a nice day. They give you a receipt which you can enter a contest on giving a report on the restaurant. The first answer on mine was no, therefore I am not entered in the contest and the call was over. Then I went on line to file a complaint with Long John Silver's Main office, when I put the store number in on the complaint side of web site, there were unable to find that store number. JUST AMAZING. NEVER IN MY LIFE WILL I EVER GO TO LONG JOHN SILVERS UNLESS I WISH TO PAY FOR ABUSE. Signed: NOT HAPPY IN HUNTSVILLE TEAXS.

Just went through the drive through at Long John Silvers in Ponca City Oklahoma. I live here in Ponca, the service today was totally unacceptable! First off when we got our order, we didnt get a reciept. we ordered clams as we always do when we get our combo. the clams were greasy not hot and the whole box of them were stuck together! We were shorted an add a piece fish and when we got home to eat, our fries, fish, hushpuppys was not only not hot, but tasted old and rubbery.

I've been to this Long John Silvers many times. I always get the same thing. I know and expect how much I need for the meal I order. I've been bringing the exact change because money is tight right now and I don’t want to deal with anymore loose change. The Manager gave me a large drink without asking me if I wanted the large and charged me accordingly. Now I have to give him 20 extra cents. I was just there and the employee at the time did the same thing. Of course I had to pay extra. Then I go over to the ketchup stand and there is no ketchup in the container. I then ask for some packets and the Manager says there is some out front. Obviously I know this, he’s just too stupid to figure out I already tried that.

I am writing to you concerning the Chillicothe Ohio Long John Silvers establishment. Our vistit on 01/14/2010 at 5:56 p.m. was the worst and most embarrassing visit I can honestly say I have ever experienced. I will not return to Long John's to have to endure any embarrassment like that in the future. To begin with there were 4 adults together, meaning 2 separate orders. The first order was placed using their coupons, one ordered a #4 and a drink and was told that included her drink also, then the second adult ordered his two piece Chicken combo (don't recall the number) and was also given his drink with his order. Then I gave our order (coupon in hand for any variety platter $5.49, same coupon as the previous adult had used) both requesting the #4 also. The same girl Nneka took our order that had just taken the previous order but informed us that we had to pay extra for drinks, they were not included in our meal price. OK, well we had to have drinks since we were dining in. We both requested that we wanted 3 fish and 2 chicken, only one of us got that. I wanted a bread stick in place of the Hushpuppies since I do not care for Hushpuppies. I have always done this at Long John's with no problem, no charge, and last night I was told that I could do that but it would be 50 cents extra, OK I would rather pay 50 cents to get something I would eat as to throw the Hushpuppies in the trash. We also asked for crumbs with both meals, we also didn't get any.

We went to the condiment table in our dining area to find there was no Ketchup, no Vinegar, no Tarter Sauce, & no Shrimp Sauce. We had to go into the other dining area to get it using a tray to carry it back to our table. And during the time at the restaurant they never did fill that condiment table, the holes sat empty.

Then as we compaired our bills with the other couple in our party, we asked the hostess when she came to our table, to go over our receipt to just make sure it was correct. Then the manager (I think her name was Joni, or Jodi) came to the table with the hostess and was very loud and boisterous drawing attention to our table. She didn't offer to make the order correct in any manner at all. She just wanted to use my debit card to refund the cost of the drinks. I refused her offer not knowing what else they could possibly mess up! There were no appologies even given. We ended up getting boxes and taking the remainder of our food home.

12/07/09 went to drive thru window at 10:48 am then by my cell phone 11:00 am. the sign states hours are 10:30 am . the manager came to window and said it would be 3 more minutes before they were open. I said the sign says 10:30 am. He said the hours had changed . I asked why the sign hadn't been changed. His answer was 'then sue me.'
I said my clock said 11:03 am, he said no it doesn't, my cell phone says 3 more minutes. I even showed him my cell phone time and he said its wrong-wait 3 more minutes. I even asked him if the consumer was always wrong. He said yes. Was it the color of my skin? Was I the wrong sex? What happened to posting correct open and close signs? What happened to customer service? I won't go back. I will make sure all my neighbors and family know of this incident.

Today, Oct 3, 2009, we ordered 2 Alaskan Flounder Meals and 1 Variety Platter. Each flounder meal had 1 piece of flounder, fries, slaw and 2 hushpuppies. We have ordered these meals many times and they always come with 2 pieces of fish and corn instead of fries. I called the resturant and they said the menu had been changed. I called another location in our area and they said the same meals contained 2 pieces of fish, and corn. We were disappointed that they chose not to admit their mistake. If I do go to the resturant again, I plan to take my receipt and tell them what happened.

Long John Silvers was a nice change from the regular burger/fries, so I usually went on a specific day of the week every week to treat myself. I always use the drive-thru and most times, the restaurant did not have very many patrons at all during the time I was there. This last time, I ordered thru the drive thru, pulled up to the window, and saw about four people in line ordering on the inside.( you can see through the drive thru window). No problem I certainly want nothing more than to be taken care of when it is my turn, and so I was happy to wait, as I hadnt even been acknowledged at the window, to pay for the meal. Well, suddenly three more people walked into the store, and up to the counter to order, and the black woman behind the counter began to take their order. So I am sitting there, not having even paid for my food yet, and seeing other new customers being taken care of first. When that group of people were taken care of, I thought surely, she would come to the window and let me pay for my food... but helllll no, two more black people walked in, and she began to take their order. You see, the problem is this "HATE WHITEY" ATTITUDE FROM BLACKS, that ALL WHITES ARE THE DEVIL, and ANY OPPORTUNITY THEY HAVE, THEY WILL BE HAPPY TO MISTREAT YOU, TO PAY YOU BACK FOR ALL THE DISCRIMINATION YOUR HONKEY ### has caused in their lives, ( even if that was over sixty years ago, ) well, you can just sit your white ### in the drive thru and wait! I dont appreciate or respect any special treatment from anyone, I refuse to be treated like that, but when the situation is reversed, just see how these poor downtrodden "victims" of racial bias treat white people. Just so you ALL know, Blacks are racist as hell when youre the white man in an all black neighborhood, trying to get food at an all black restaurant. Its unfortunate that I work in an all black neighborhood, so am stuck having to take ### from these sorry assed- no desire to work- non-motivated blacks that Long John Silvers hires on the cheap around here. Dont be pissed cause I am white, be glad that I at least aint there to rob the place, get something for "Free", or hang around and sell crack on a payphone.

I went to long john silver, I live in tomah wi, I ordered 2 chicken flanks and fries was charged 5.03 got all the way home and had only 2 chicken flanks. I was so upset, I not only have to wait 15 minutes but drove all the way home and did not have all my order. It was ticket #45. My name is sandra shreve, 1316 kilbourn apt 202, tomah, wi. 54660.