Lowe's

Can't you read English? Why do you have to open the box? You should know better than to open the box...nobody wants to buy open boxes because they maybe missing something. That's is the reason people open sealed boxes is to take something out. Otherwise they can't read the box which is printed with the contents enclosed. What's your reason? You didn't give it in your complaint. So now you defaced the merchandise. Every person afterwards will have to check if something has been removed...or worse discover it after they arrive home. How many times has that happen? Do not open the boxes. Period. Anywhere...anytime.
If the shoe fits ... wear it. Do you need a translation?

Horrible customer service. Knowbody knows what they are doing. They refuse to help you, Worst experience I ever had at a home improvement store.

###! LOWE's is so paranoid about a lawsuit they won't even confront shoplifters unless they have videotape and 6 witnesses. Sounds like you were feeling guilty or just paranoid or maybe you just feel like this normally. maybe a valium or something stronger like a bullet will put you out of your misery.

For sure, that's hardly a paint problem. That's a problem with the painter.

Surface prep! It ain't the paint buddy. Besides, stop watching home improvement shows, you're not that good and you never will be.

Is it normal practice for Lowes to belittle and berate the older employees? Accuse them of thing they have not done? Write them up and tell them it's the final, when they have never been written up or even spoken to in the 11yrs. they have been with Lowes. Guess its as good a reason for getting rid of someone for writing a letter to you for complaining of awful treatment and disrespect. they have had to endure. Now being accused of threating a co-worker. So not true. And there was a witness. Told not to speak to anyone about it. The women is 70 yrs old. The other in her mid 30' and has had several other issues with the employees at 1607. Worst management team that store has ever had, the worst. And most of the employees will attest to that. When you gonna get off your Bums and check into this?! Good people are leaving and others are looking for other jobs. Your loosing so much and you don't deserve to have hard working, loyal and dedicated people working for you. Does a lawsuit have to happen before you all wake up?!

I ordered a screw gun and I was happy until I found out that there no charger. I realize why people don't buy things on line now I wasted my time and I have to return or ship it back.e Now I can't leave it in front of my house. Thanks for wasting my time and money I Know to a company it's not much but if I knew this I would!

I need to know how many lost their sick leave hours at the end of 2012. I also need to know how many did go over their allotted 48 hours of sick leave this year. There is a policy violation but in order to make a class action suit, there needs to be as many people who can vouch for the handling of their sick leave. Contact .. richardhlohrmann@gmail.com and explain your situation.

Well. I have to say that in all the years I worked for (S)Lowe's, the bottom line is that it went from being a Family-Oriented/Family-Driven company; to being no more than all of the other corporate power-houses out there. I can say that I was a dang hard-charging employee who was blessed to work under two of the best, most fair managers in the company. The bad part came when I was promoted and moved to another store. The manager of this store was in his position for one reason and one reason only. The color of his skin. Now you can call me racist, but associates and managers who were also of darker skin of mine and other stores who had worked for this manager said the SAME THING. This idiot (according to Vendors who serviced his immediately previous store) ran his smaller, less profitable store the same way that he ran this much larger, much more profitable store. Here's how he did things. BTW this was one of the two corporate stores and for those who know, Mooresville and Huntersville are the only two "Corporate Stores". It all depends on which day, week, month, or year it is, but one of the two, or both are the corporate stores at any given time. Makes a whole lot of sense huh? But, the way he did things is that at least once a month, members from other district stores had to come in to get "Top Stock" straight. Not only that, but all of my interviews had taken place over the phone. The first day (a Saturday) that I walked into this store and into my department, the Winter reset was due to have been completed and had not even begun. There were fireplaces, heaters, wood stoves, etc blocking every aisle in the department, but the two main aisles through the department. This was at 530am with the doors gettin ready to be opened in 1.5 hours. Not to mention that they had promoted a person to department manager who was 22; had no supervisory training; and had only been with the company and in that department for 7 months with no clue as to what he was doing (and he was subsequently fired and brought up on charges for price fixing for friends to the tune of some $50, 000-75, 000.00 over a period of 6 years that was discovered about three years ago. Numerous people went down with him- Sales Manager, 2 zone managers, and the head cashier who was his fiance) BUT... the man who was in charge of the store and who looked at the reports and knew what was going on and did nothing about it... You know.. The man of color who was an idiot... He is now a District in Ga. Well, for me, the problem came in when people from Corporate came into the store and wanted things changed around in my zone. They would not go to my store manager. They would come to me and want to know why things weren't done when they were supposed to be done. I would tell them that either I had been told to do it that way, or that I had never been told. So they started coming to me when something needed to get done and they told me that it was because this store manager did things the way that he wanted to and that they couldn't touch him. Well, this store manager got pissed with me because of this and began making my life a living hell. He ordered me to do what he told me and not what corporate officials told me to do and I told him that I could not do that and would not do that. Ya see. I have been in public safety at this point for a long time and I told him that if he was a captain and a battalion chief ordered me to do something, then it was going to get done. He did not like that. So when I was approached by a VP and given the opportunity to go to work for him at Corporate, this store manager would not sign my papers to go to corporate. Now all of you who have, do, or are related to anyone in Lowe's know that if your manager will not approve the transfer, then YOU WILL NOT GO. There is so much more I could say, but it would take up a complete page. But I will say that the comments made on here are completely accurate about the brown nosing and all that goes on. You can be an excellent employee; go out of your way to make the customer happy; increase the sales of the department you are in or over 10-fold; and it still doesn't matter. Short and the long of it. I left following an incident where this manager went in (admittedly) and purposely omitted all of my opening and mid-day employees for the Saturday of Spring Kick Off and then told me that I had to cover the department by myself and would not allow one of the 14 people I had on the schedule for Outside Garden to come inside and cover the department. He did the same for Sunday, so I called out and was written up for calling out. Then, when I came back in on Monday, they ordered me to get on the phone to handle the nearly 170 complaints that had come in from Saturday and Sunday combined as a result of the lack of people in the department. I told him that I would not call one single person on the phone and told him that since he screwed me on the scheduling that HE could do it. I then told him that I was giving my two-week notice; he told me not to worry about the notice and to go ahead and leave; then called me on the phone and asked me to stay for at least another week. I told him no and walked away. Now. I have tried to go back to Lowe's numerous times and this guy has me in the system as "not eligible for rehire" even though I was very diligent, trust-worthy, and reliable. The sad thing is that unless the CEO himself okays it, I could never again work for this company and it is a great company if you can get with a COMPLETE team that's willing to get in there and get dirty with you; and trust me, there are stores out there that have the right people in place to make that happen...

There is a plain and simple fix for everyone's complaints... are you ready? DON'T WORK IN RETAIL!
I've worked in retail for over 8 years now. It's the same whether you work at Wal-Mart, Target, Home Depot, or Lowe's and believe me i've been to them all.
To the women who are complaining about being Lowe's Widows...GET OVER IT! At least your husband has a job! Be grateful for that!
Everyone has a chance to go to college and make something of themselves. IF you go to school to be a manager then that's your problem.
IF YOU DON'T LIKE YOUR JOB... FIND SOMETHING YOU DO LIKE!

Lowe's, as well as other businesses, is customer service driven only if the leadership is customer service driven. It doesn't require an Einstein knowledge level to understand the necessity to treat the customer with respect and dignity. It only requires that such behavior be considered an essential component of the business' operational philosophy. The Lowe's in my town had a sever customer service problem, however, I found a listening ear in management. I so much appreciated the home center's presence in my community that I was willing to communicate with management regarding any and all actions by associates or other managers that generated bad will. This caused a turn-around in the store in my community. The store began to really soar until illegal management and associate theft occurred. Now, a comment regarding subtle sexual harrassment. All I can say is that it happens. I am considered an exceptionally attractive person, and this attribute resulted in many advances by male associates as well as management. I dismissed the verbal advances as simple flattery until an associate, mature male, asked me to lunch. I declined and I'm very happy I did as about a month later I found out he had a wife. A real scoundrel! I later discovered that managers were dating associates; all the managers were married. Managers were suspected of same sex laisons with other managers. Married managers were dating customers. Associates were dating other associates and creating families like rabbits. In retrospect, I sum up the human relation infractions as a result of not enough work for associates and a lack luster accountability system in this organization. If you have a spouse working in Lowe's management, given what I have seen, he/she is probably in a sexual relationship on the side with a person connected with the work place. Reality check!

I realize everyone needs to make a living but at the same time the company that provides the means to live should be more generous to their emoployees. I too work in retail but my company pays management by the hour so they discourage over time. I often complain about retail but after hearing what lowe's does to their managers my job is cake. I feel for these people, I used to work for a few companys as a exempt manager and I worked 60- 70 hours a week and hated it. No over time and busted my [censor] for peanuts. Corporate america sometimes grabs you by the nuts and squeezes out everything you have and then your left with nothing...by the time you get home from work you are worthless and the only thing you can think of on your day off is going back to the freakin grind again. God bless the people that never see their spouse's and I hope things get brighter for your future.

how about insallation of a kitchen counter top. One thing to be certain of its a long process and in various stages. The faint of heart could not sustain such an ordeal. You need someone to remove your old countertop. And if you want to replace your older appliances then another contractor is needed and possibly a plumber since your sink has be be removed. Your kitchen may be in total disaray for weeks before it comes together. We ordered a kitchen granite counter top in November 2010 and its March 13, 2011 and still not installed. THe measuremenr process and template process takes 4-6 weeks and the granite must cme from Mexico or Turkey. The very inexperienced installers showed up late one day and said the counter not level and left. We did not know precisely what they meant and has a 30 year veteran kitchen and countertop expert look at the potential leveling problem and all was in order. The installers showed up 5 days later, on a Saturaday, and said same thing and could not wait 15 minutes to be fixed and left. So much for quality and satisfaction guarantes from Lowes. The reputation of Lowes is being ruined by a very flawed contractor selection process. Don't be duppped into a kitchen or countertop installation. Go to the right qualified company who can do this for you and I hope you never experience the issues we had to go through. Never again Lowes!

Lowe's needs to worry about their sales and not their employees PERSONAL SPACE. They show favoritism everywhere possible instead of actually acknowledging an employees credentials before putting them to work. I have a college degree and tons of sales experience but they do not care because the HR Mangers would rather hire younger girls who do not possess the skills to get done what is needed to be done to keep the sales coming. They are failing miserably in my area of Philadelphia because of their blatant ignorance to our community and their misplaced worries. Subtle sexual harassment runs rampart in my Lowe's and it comes from the mangers along with favoritism instead of professionalism. Because of this they are not even close to meeting their quota and something needs to be done.

What of This,
I hope you were able to get your situation straightened out. It is hard. I am on short term disability with a broken tibia, it is healing. My husband is using some of his sick time to go with me to orthopedic appointments. I am able to be on my own, so he doesn't need to take much time off, my appointments are every 4 weeks. We live close enough to the store that he can come home on lunch breaks, so that helps just for the aspect of not being left alone for long periods of time. The closing shifts are harder for me than when he works and opening.
There has been one good development in his situation. Upper management finally got rid of the part timer that was not working her share of the weekends and evenings. The old biddy has had the nerve to call out every time she is scheduled for a closing shift. If it was up to me, three strikes and you are out. They tried to make her work on Sundays too and she called out every time she was scheduled. I am so glad they are getting some real help for once.

I purchased a $159 Extended Protection Plan for my Whirlpool Washer. The paint is peeling off. A Lowe's service technician and a customer representative from Lowe's Service Advantage said it was misapplication by the manufacturer. However, Lowe's is breaking their legal contract with myself and calling is "cosmetic damage" (please reference Lowe's EPP contract). WARNING! Do not purchase an Extended Protection Plan from Lowe's! Purchase one directly from the manufacturer. I wanted to file a small claim against Lowe's; however, the filing costs were over $100.

I was promised delivery of a ''fridge this morning. When I called at 11.20 a.m. to make sure the delivery team were on their way I was told that they had not left yet but "were working on it".
There are other things people have to do other than waiting for a delivery to show up.

I can't work outside because they have my land line number and insist on calling up before they deliver. I had ask for a ballpark delivery time when ordering the goods but they wouldn't be tied down; if they had even told me when deliveries begin (since this is apparently not very soon in the day) I could have done the other things I needed to do first.

Now it looks as though I might not get anything else at all done today - and I'm wondering if they will show up at all.

All they have to do is bring in our 'fridge and plug it in, maybe they will balance the legs. I have already emptied my old fridge and there are food items and one medication that need to stay refrigerated. I've moved the old fridge outside single-handedly to save them (and me) time. They just need to show up!

I've deliberately waited until 12 Noon before submitting this complaint, as their promise was, after all restricted to delivering "in the morning". Now it is Noon and they are officially in default of their promise.

Despite the hassle I believe I will be making my own deliveries. They have only to come less than six miles and charge $55 to even drop anything off!

She is nick name the Princess by most of the employee's at Lowe's. The Lowe's store manager allows it to happen, because his is an idiot! She came in as a seasonal employee. She was too lazy to pick up an insert that had fallen onto the floor, so she stepped on it and shoved it under a skid. Now she has head cashier rights no thanks to the big idiot store manager. We are suppose to clock in with our vest or apron on, but no in her case. She clocks in with no vest or apron on, because she is the princess. When she is late she will decline the punch in an make some excuse why she was not able to punch in on time. She is power hungry and treat some employee like ### in front of customers. Customers are in disbelief. She is impatient, rude, lazy and dishonest, but the big idiot store manager will keep her! She love to sit in customer service and do nothing. She will walk around the store and do nothing when she is acting head cashier. Basic getting paid from Lowe's for doing nothing! Lowe's really know how to waste money on this employee, no thanks to the store manager! There is this fact that she will steal the head cashier keys when she can get the chance to do so. That way she can just stand there and look pretty and now she has the power, because she has the keys. But Lowe's will keep this employee, The Princess!

I just found out that a Seasonal-Student is paid a lot more than the Part -Timers. The Seasonal-Student started in 2017, less than 2 years ago. That person is being paid $10.60 an hour. I work all year round and have been with Lowe's for 6 years. I'm still getting paid under $10 an hour. It's almost a dollar more than I get paid. I'm struggling to see how to pay my mortgage and utilities! What's wrong with this picture! What is Lowe's thinking. Lowe's steal hours from the Part-Timers and cut them down to 10 hour per week and gives them to the Seasonal-Students. Seasonal-Students even are given more than 10 hours a week. They will not be living out on the streets, like I will be very soon. They still have a home to go back to! Not happy at all concerning this matter. Lowe's treat their loyal Part-Timers like dirt or ###! Lowe's treat the Seasonal-Students like gold! : ( Lowe's need to pay your Part-Timers more! A lot of Part-Timer are very upset of the whole situation!

May 2017 floors were installed in my home by Lowe's located in Newburgh, NY. During installation by contractor's they broke a pipe in the bathroom. The pipe was incorrectly fixed which caused cracking in the Marble floors that were installed. Lowe's was contacted by myself in December 17, 2017. On 1/12/08 Contractor Danny came to my residence and removed several tiles from the bathroom. On 1/21/08 Uptown Contracting Company was scheduled to come to my home to repair the broken pipe. This company never showed. On 1/23/08 a complaint was filed by myself. I called Lowe's Corporate Office on 1/23/08 and spoke with Ruth she administered complaint # [protected]. Approx. two weeks later the pipe was fixed On 2/4/08 Contractor Danny put cement on the floors and stated he would return in 48 hours to tile the floors. He never returned. To date we have no floors and Lowe's did not return our money.

When attempting to check out at the Lowes Store located at W. 10th Street, Indianapolis, IN, only one cashier line was open. Several customers were waiting to be helped. The man in front of me asked a store employee if she was opening another line and she said "yes." We went to the line she indicated and she began to wait on this man and then told me that I had to go to the cashier next to her who had just opened up. I had to go to the back of the line. When it was my turn to be served, the cashier simply walked away leaving me standing there. The cashier who had told me to move to that line was waiting on customers who had been behind me. I put down the items I planned to purchase and stated "I guess I am leaving." People behind me said the same thing. I have spent close to $25, 000 at Lowes over the past couple of years. I had just finished working a 14 hour shift and wasted an hour in the store. They have lost a good customer through their employees' rudeness.

Head Cashiers has no concerns about their Loaders getting Heat Stroke. They (Lowe's, Managers, Human Resources, or Head Cashiers) do not give Loaders enough time or frequency to allow them to get their core temperature down or allow them to drink enough water to get rehydrated. Lowe's makes this great speech about "Safety" and how important it is. Concerning this matter they lie, lie, and lie. They prefer a person to pass out and still will not admit to it, because they have idiots in charge of their stores. Lowe's apparently do not care about their hard working employees getting Heat Stroke and Collapse! Come on people wake up and think of what you are doing! We are talking about 90 degree temperatures and a heat index of 100%. How Stupid can you be!

I ordered 9 pieces of sheet rock and 1 piece of plywood (which took over 45 minutes they were short handed on a sunday as usual. Delivery was $49.00 ( I found this out after waiting over 25 minutes for someone at the pro desk who never did answer) and I was willing to pay it even though it was $45.00 less for the same delivery and materials at McCoys because I was told they would bring the materials in my house and being a woman I couldn't handle carrying all of it by myself. The morning of the delivery no delivery. It wasn't until the afternoon he finally called and said he was going to drop it in the driveway. I said I paid to have it delivered inside and he said he was only 1 person and it would be an additional $2.00 a sheet and I would have to wait for anther delivery day until they had 2 guys. After speaking to the store manager the only thing she was willing to do was refund my money and credit me back. If you're looking for customer service don't shop at Lowes in Killeen or either in Temple (their delivery charge was $69.00). Go to a real lumber yard. I learned my lesson.

I have a problem with this lowe's on west colonial. They are not professional people, I must admit there are a couple there but not many. You can never get any help on the sales floor. The management sucks after there was no help in the department i was in I went to the front to get someone to help me. The young lady got me an manager and she was not any help at all she had no knowledge and seemed to be very confrused. Again this was a manager she was very breif and short with helping me which really didn't help at all. But as I left out the door I looked around and saw alot of red vest satnding around the front door talking and laughing with the manager. There were two cashiers working with lines long. But we had about 5-6 people at the door talking. This is why I hate coming in lowe's poor customer service. I must say out of the whole lowe's store there are two young ladies that always stand out with great customer service is Taniesha and Sara. When they are not there I don't like going there. Two of lowe's best assets, very nice ladies wish everyone was like them.

Lowe's
2017 ogletown road
Newark de 19711

Clbsmith83@gmail.com

[protected]

The overnight manager at lowes "kim mynok" is the cruelest pettiest individual who has ever been in a supervisor position at this company. she picks on her overnight crew if she does not like them and lies to upper management about their work performance in order to get them fired. she is verbally abusive to everyone and especially picks on a disabled employee named steve kondus. steve kondus suffered a stroke a few years back and works hard to provide for his ederly mother! everyone works hard overnight's with the exception of kim mynok and her assistant mike trata. these two so called supervisor's sit in the back room the entire shift and put 99% of the work load on everybody else!

As I have already mentioned kim mynok is verbally abusive and holds unprofessional grudges against people she does not like. she does everything she can including moving freight in to the wrong bays to make the people she does not like look bad. this has caused people to get into trouble and lose their job!

Mike trata, her assistant does exactly what she say’s including the harassment of employee's she does not like. he does this so that she will give him a good review and a raise, not because its justified!
Let me restate that it has nothing to do with work performance.

All of the night crew associate's work hard with the exception of kim mynok and mike trata.
The most important thing I am trying to get accross is that kim mynok is abusive and unprofessional to her subordinates and deserves to be fired along with mike trata post haste!

Going to upper management does not help because they listen to kim mynok and mike trata not the associate!

It is a deposit that should be refunded or it should be clearly spelled out that it is not refundable. Class action lawsuit anyone?

I totally agree about the lack of customer service! I saw a few girls too busy talking instead of helping me and other customers check out. One was standing in customer service talking and laughing and another one was standing near a door talking and laughing to a guy with a blue thing on. I will never return to this store again!

Yes, agreed that Lowe's Valspar paint does not match their in-store color chart. Its usually two shades lighter which can be very frustrating. Its best to paint it on a same piece of wood in the store and take it home to color match, etc. I too had to go through this painful process.

Probably [censor] store out in the boonies that no one else wants to do either but needs to be covered. Other installers probably agreed reluctantly to take store, now it wouldn't be fair for them to take the [censor] store and you get whatever you want. Double edge sword either way...or maybe the AIM's just a power hungry dick..who knows

So you know everything about everything? The store manager only needs to know how to manage people. Do you know how to hook up a 4 prong dryer cord? without looking at a book. can a range cord be interchanged with a dryer cord? I bet if someone ask you, you would have to ask someone else. Go to home depot or Menards They must have smarter people there.

Incompetence on the store manager! He is a complete idiot! He can not answer a question I had. He had to call another person over to help me with my question. He is not very informed for a store manager. As a store manager you should know every aspest of all your departments. All he knows how to do is talk like a used car saleman. They irritate me to no end! I will spread to word to my friends to never come back !

I work in retail and I'm sooooo sick of people complaining about stuff like this. People are so self-centered they think that they are the only people in the store...very annoyed maybe you should stay out of ALL retail stores.

They are supposed to take out the packaging from the inside? I don't blame him for leaving it in the middle of your floor if you were telling him how to do his job and telling him what he was "supposed to do" Sounds like you were the one with the bad attitude. Lowes does not promise a time on deliveries. Just a day. I bet that you had probably called the store asking about the delivery and complaining before he even got there.

I just quit there last night and felt great, any tips on how they're going to dick me over on my final pay?

Hey Frost, good luck finding better help at Depot. You'll come back to Lowe's because of the products and prices. See you soon!