Lowe's
Reviews and Complaints

I purchased a kitchen sink with installation included on May 19, 2023, at the Waco Texas Lowe's Store. The contractor Lowe's assigned called Lowe's to cancel and reschedule the installation 5 times and tried to schedule a 6th install date with Lowe's. No one called me each time about the cancelations and rescheduled dates. I had to call Lowe's when the contractor failed to show up each time. This was too much! I canceled the installation work with Lowe's and have found my own local contractor to install my new kitchen sink.

I wasted 5 days of my time for this installation. Time is Money!

Our items were out for deliver on Wednesday and apparently something went wrong g because we still have not received our products or a call to reschedule. We have called several times, and no one has been able to help us. We are told we have to wait 24 hours and it has been 48 hours. Order number [protected] our phone numbers [protected] or [protected]

On May 14, 2023 we ordered a Whirlpool Washer WTW5105w from Mountain Home AR Lowes. Was told it wasn't in stock at store but warehouse had 104. Pain $697.00 plus $35 for hoses. They told us delivery would be 5/24. on 5/24 I called to see what time delivery would be and was told that the Washer missed the truck and would be here the following week. I checked stock and asked if they could get one from Holister MO and was told No. Then now my delivery was scheduled for 5/31. I called on Tues 5/30 to verify that it made the truck and was told yes. and would be delivered Wednesday. Tues evening I received a verification call that delivery would be tomorrow between 8 and 10. At 11;00 I received a call and there was a mix up on paper work and couldn't be delivered today! and to make matters worse, I had disconnect my old washer and placed it in the garage as a favor to the delivery guys. I live 1 mile form the Lowes store and asked if someone could put it on a pickup and run it over and was again told NO. This is terrible customer service and Home Depot is right next door.. NEXT TiME

Date: 5/26/2023. Location: 39 Hampton, NJ 07860. Trans: [protected]. Amounts spend $1993.71.

When, I present my VA Identification they immediately refused my VA discount because they have a new policy to refused VA discount for the major appliance department. After reading the new policy is not placed to identified what is considered major appliance.

I request the presence of a manager and with attituded said that not discount to a major appliance. I request to show me what is considered major appliance. and where said it in the VA discount policy. He proceeds to turn around and walk away.

I am very discomfort with this disrespect towards VA. Just a day before the Memorial Date. Thanks

[protected]@yahoo.com

On Monday, May 22nd, my husband and I wanted to purchase a refrigerator while it was on sale and apply for the Lowes credit card while at the store. The sales associate was very nice and entered all the information for our purchase and the application. The application required that a code number be sent to my phone to be verified. I DO NOT have a cell phone and the number used for our purchase was our home phone. Sales associate said that he had never seen this before and called for a manager to override this request and proceed with the transaction. This created a problem for us because the only way we could buy our refrigerator was by using our debit card for the entire purchase (we do not have credit cards). I had to pay out $857.39 on the spot rather than being able to spread out the purchase by making payments on our "new" Lowes card. We were still given the $100.00 discount for applying for the card but that is not the point. We wanted to make payments on this major purchase because we are on fixed incomes and taking large sums of money out of our checking account could be problematic. Social Security checks could be stopped if the country's debt ceiling not raised in the next few days.

All Lowes sales associates and managers should be given a code number to enter when a customer does not have a cell phone with them when applying for the credit card in person at the store. Some people would have to forget about their purchase if they don't have a credit/debit card with them. We had no intention of pulling out a major sum of money for this but that was the only way we could get this new refrigerator. That is not fair to any customer. Not only that, we discovered damage on the unit when we were putting the shelves in place (deep scrapes down to bare metal on the freezer frame and a wrinkled dent down to bare metal on the refrigerator's other side). I have been on the phone for over 3 hours today trying to resolve this problem and get a new unit delivered ASAP. The manager at the Norwood, OH store said he would arrange delivery but when I talked to the warehouse to confirm a delivery time, they did not even have it on their schedule or know anything about it. This clerk is not even sure if they have it in stock or if will have to be a special order and is supposed to call me back. For heaven's sake, it is a plain refrigerator with no frills and should have been a simple purchase procedure and it has turned into a nightmare!

I had flooring installed on 5/2/2022. The contractor your company hired did not have all the supplies to complete flooring and from my home they called customer service and they assured them that they would have material the following day. More than a week went by and my husband and I reaching out to both the contractor and Lowes and both companies blaming each other where we are stuck in the middle with a job that has not been completed. After not getting anywhere on the phone with either company we had to drive to the Arlington location to talk in person. The manager after waiting 30 minutes or more she came back with the transition pieces that she said that they are replacing. I was told she will call me back with installation date and that never happened. I called Service Pro and got the date of 5/23/22 to finish the job. The pieces are not the same flooring that we paid for. We paid good money for poor customer service.

Purchased an umbrella on May 12, 2023 with an extended warranty. On

May 16,2023 returned the umbrella at that time.How does your computer system not know to credit the consumer for the extended warranty when it is smart enough to ask you if you want to purchase one!

I believe that Lowe's is cheating their customers of money. When you do a return it should show up in the system about the warranty (since it knows to ask) So how much money is Lowe's making from consumers not remembering when they buy a warranty. I feel it is not my job to make sure Lowe's does their job correctly.

It is also not my job to contact the warranty department.! I pay Lowe's for my purchases not the warranty department!

WHY IS IT NOT DONE AUTOMATICALLY!

Someone (email of [protected]@hatrrd.com) Advertising on Facebook as Lowe's for a Series 9 Braun Electric Wet/Dry Shaver for $29.95 - FRAUD/PHONY/SCAM. I called my local Lowe's to report it to an Uninterested Employee who said she'd get a manager for me to talk to and never came back.

I'm trying to be a Good Citizen and Lowe's doesn't even care! SAD!

Wake up Lowe's and STOP these SCAMMERS because Facebook won't. Protect your name.

Bob Faro

order # [protected] - ordered at Mount Vernon Lowe's. delivery on Tue 5/16

Here is how it went down:

delivery people did not speak nor understand one single word in English. instead, they communicated in front of me in Spanish, totally ignoring me and my attempt to verify that in their rush- they do not damage the machine.

During unload from truck , they handles the sensitive machine without care, almost dropping the 2 Samsung appliances on the gravel road in my driveway. The high speed drive up the road before might have already damaged the dryer (I have photo). the installers (Daniel and Garcia?) damaged almost my wall pipping (while disconnecting the cables for haul away machines), the RIGIflex Duct was installed amateurly. when i tried to slow them down and pointing our the kink on the side of dryer, I was laughed at- but communication was otherwise impossible.

I am very shocked and stunned how you can hire people who are incompetent and do not care for the complaints during set up and haul away.

Ordered this in Lowes Farmingdale long island.
Picked it up: shipping box perfect! Put in my truck and took item to Dover, Vermont (4 hr. drive) where I am redoing my bathroom.
5/20 brought the panels into the house: and to my surprise the panel I needed to start with only to find out it was defective! How did this get past factory inspection, I do not know! So I repacked the tile walls, put this heavy box back into the truck (drove 4 hrs again) and today I am returning it for another of the same unit and I hope it will not be defective! The photos show it all!

I’m a long time customer and I would like to know how in the world do you stay in business the way your company allows so many people to just walk out of the store with merchandise and don’t pay for it. I am a customer that is in the store quite a bit and I see people just steal and no one does anything.

I also shop at Menard and Lowes, needs to learn their method. They are on top of you stealing out of their store. They have merchandise in a way that you can’t walk out with generators and refrigerators. It makes me sick to see that you all don’t seem to care.

Just a concern in customer because it causes me to have to pay more.