Lowe's
Reviews and Complaints

In my 30 years of being a truck driver I have never experienced such rude and hostile behavior at any Love's truck stop till this morning. I was at Loves 412 truck stop (Dunn, North Carolina) and the cashier FLO was rude and even when I needed some half and half for my coffee she took out this bag from the machine and rudely told me use what was left in the bag and the price she charged me for it was ridiculous. I have never been charged $4. 38 for a coffee being out on this road.

Not delivered on time a week and a half PAST time when scheduled, when it finally got delivered the machine would not start. Delivery driver was very rude, not helpful at all! I placed the order with an Athens Lowes but it came from a Lowes from Cornella GA, which the address states, Lowe's of Cornelia, GA but the address is 1851 Epps Briege Road, Athens, GA 30606 which is actually an Athens address. This is the first red flag, Order number [protected]. I will NEVER order another thing from Lowes!

I purchased Frigidaire Frigidaire Gallery 21.8-cu ft 4-Door Counter-Depth French Door Refrigerator with Ice Maker for over $3,000 and within the first year had numerous service calls and repairs. Now that the Frigidaire warranty has expired, the refrigerator continues to have issues with the ice maker. Luckily, I purchased the five-year extended warranty, but unfortunately, it has proven to be a nightmare. The serviceman who repaired the refrigerator many times told me it could not be fixed. He filled out a report while at my house and sent it to the Extended Warranty office. When I didn't hear back from them for more than two weeks, I called and was told that the serviceman never sent in a report. I was assured by this lady that she would rush my paperwork through, but again the office would have two weeks to respond. I waited again and called back after two more weeks. Today I spoke to a different person that told me that the forms were sent to the wrong department. Once again I was told they have two more weeks to respond to my problem. Lowes is selling an extended warranty for hundreds of dollars that is a total scam.

I paid for backsplash/countertop installation at Lowe's in August 2021. I am a victim of the infamous ice storm in DFW 2021. I chose Lowe's because I felt they were reputable and would provide the ultimate customer service. Unfortunately, not the case. The installers for the countertops did not contact me for weeks to schedule service (this was after I had paid in full). They finally come out to do the measurements and obviously measured inaccurately, because my countertop installation was SHORT. They were going to just leave it as is if I didn't say anything, so I had to coordinate with the installer many times to get someone to come out. Now, during a pandemic, I have people constantly in and out of my home with a child that has an immunosuppressed disease. Now, my kitchen was in-tact before, but my countertops had cracked because my cabinets were ruined due to flooding from the storm, but I had granite countertops that had been fantastic. With that being said, when they finally came to install the countertops (I had paid an upgrade fee for the edges), they didn't round all of the edges. Not to mention, they chipped the countertop during the install near the sink. I can't even begin to explain the extent of the emotional distress and frustration. I stayed on the phone with customer service (installation) so much that I should have just been an employee. I took numerous lunch breaks, after hours, days off to try and get what I paid for (and there's still a chip in the countertops). Next, the backsplash. They told me the install would take 2 days. Oh my! A female came in and didn't know what she was doing. She tore up my walls. There were massive holes. She cut the steel on the walls and stayed in my home for 5 days. I called Lowe's in awe and they sent someone else out that came in the morning and said that the job was too intricate so they would need to come back the next day because his son had a birthday party. I called Lowe's and they sent a guy out the next weekend. He started that Friday and finished the Sunday. He was very nice and professional, but there is still broken tiles throughout the install. I purchased more than enough tile to make the job easy and perfect. So, now, let's not mention Lowe's promised me that they would reach out to contractors for quotes to repair the extensive damage to my walls, which they didn't. When I did have someone come in to repair after searching high and low, they still haven't settled for my costs for the job!

I tried to buy this generator from Lowe's starting back in September, 2021, when they said it was "in stock." It was not in stock. Lowe's promised to deliver it at the end of March, 2022. then they started charging my credit card every month, then sending me an email stating that the charge had been refused...or something. Finally, at the end of January this year, a Lowe's representative told me on the phone that the generator was in the store, and did I want it delivered early, like the next day? So I said "yes." The next day I got a call from the delivery (an independent contractor, NOT a Lowe's employee) who asked if we knew that the generator he was supposed to deliver was damaged and sent me a picture showing a big dent in the thing, as if it had been dropped of struck by something large. So I cancelled the delivery, called Lowe's and cancelled the entire transaction and bought a generator from a reputable company, Nationwide Generators, by name. Today I discovered that Lowe's never removed the charge from my card for the cancelled sale of the [censored]ty, damaged generator they tried to palm off on me. Wonderful people over there.

I have purchased 3 new appliances from Lowes for my new house and its going on 1 month I'm getting the run around when I can received my products and I also paid to be hook up and they have sent over numerous techs that don't know what they are doing and cant hook up my appliances all I want now is all the appliances to be picked up and credit my account and close my account down. I have never experience this much bad services. I cant be taking off my job to meet the techs there and then they cant do the services. I'm getting the run around between Lowes where I have purchased and the cooperate office where I have called at [protected].

We purchased GE washer 4/3/2017 with 5-year extended protection plan warranty. 2/19/2022 I was doing a regular load of laundry, the machine fell apart, throwing parts damaging the walls, floor and put dents in the dryer next to it. I notified the protection plan people, service man came out 2/23/22, stated the washer was non fixable and he would notify the warranty people. 2/28/22 I called the protection plan program stated they haven't heard anything from the service man, and it would be 7-14 days when we should receive more information. 3/7/22 I called protection plan program stated the claim still hasn't been completed and it would be 14 days when we should receive more information. The protection plan is a gimmick and provide very poor customer service. I don't advise purchasing a protection plan.

had a new roof installed about 4 years ago. it leaked around the skylight about 6 months ago. Recieved the runaround to get it fixed. Lowes roofing told me to call the vendor. the vendor claimed they had not installed the skylights, which were bought from lowes and installed with the roof. the vendor then sent me back to lowes who after showing them all my documents finally had the vendor come and caulk the roof shingles. I had damage from the leak inside which was clearly covered in my contract. after months of delay and denial my case was refused by lowes adjuster, Steven Darling, because he claimed, the leak was due to wear and tear on my skylight despite no evidence and the vendors own repairman fixed the leak without touching the skylight. Lowes should be ashamed of themselves, pretending to review the claim and just hoping I would go away, which I will not. assume I'm heading to arbitration. have already supplied all documentation to lowes multiple times!

This is the most basic of customer service. The entire staff of store employees obviously needs to be retrained and manager be held accountable. For a customer to consistently call every department at Lowe's for 45 minutes and have no one pick up the phone in 75 rings and then only two hang up on the customer is absolutely absurd.

I very strongly advise that you do not shop Lowe's for appliances and that you don't buy their extended warranty service agreement.

We purchased our Samsung appliances in June of 2018 and also purchased the 5 year 'protection plan'.

We began having problems with our oven getting a C20 error code and turning off. This would happen sporadically - you never knew if the oven would work or not.

I first contacted Lowe's about this issue in November of 2020. A service person came out and replaced the sensor. It still was occurring and the service person came back to replace the motherboard in December of 2020.

The issue occurred again in March of 2021. The service company came out In March and replaced the sensors again and the problem occurred again. In April they came out and replaced the motherboard again. When I spoke with customer service a manager stated that if it happened again I would be eligible for a refund under the lemon law.

The same thing happened in November 2021. At that time I was told I still didn't qualify but would qualify if it happened again. I demanded an email stating that, which I received.

It happened again in February 2022. I called and the customer service rep put in for both the repair and the buyout. The service person came and confirmed that the parts needed replaced again.

I contacted Lowes again and was told that I would get an email about the buyout by March 2. I didn't get an email and contacted Lowes again. They said I didn't qualify because the service person ordered parts. I stated I do not want the oven fixed again and that I want a refund. I quoted the email that I received and was told that customer service can't promise that and it has to go to claims.

Now I have another buyout request in and must wait another 4 to 7 business days for a response.

I am beyond frustrated and disgusted with this situation. I am again without a reliable oven and am getting no satisfaction with resolution. I have had three separate service companies at my house and they all replace the same parts. This is a stove we paid $1500 for. And all I get from Lowe's is a runaround.

Again I would recommend to never buy and appliance from Lowe's. They don't stand behind their products and have no interest in customer satisfaction.

BUYER BEWARE: Lowe's would LITERALLY rather kill me than fix their damages to my home.

In 2020 I was diagnosed with two types of cancer, because of the extreme financial hardship imposed by cancer treatment as well as the terrible nature of one of these cancers (and its horrible statistics) coupled with the added stress and hardship caused by the pandemic, we were chosen by my oncologist office to be the recipient of the christmas charity they do every year. We were asked to give a list of things we needed, including one "big ticket" item. For our "big ticket" item, we listed a new fridge - stating that our old fridge was not only too small but doesn't seal properly. Our 'Angels' went to Lowes's and purchased a fridge for us. We were told by the organization to expect a delivery on my birthday (12/20/2020), this was after 6 months of red devil chemo, a complete mastectomy, a complete hysterectomy, and reconstruction, I was in the middle of radiation at this point). A Lowe's truck arrived at my house with a box from Lowes, and this is where things went downhill. This was one of the WORST retail experiences I've ever had, these people proceeded to damage about 20 sq ft of flooring and break the leveling feet off of the new fridge, and THEN tried to tell me they werent responsible for moving anything so they weren't responsible for the damages (the "anything" in question was the old fridge that they ASKED me where it should be moved to - I asked them to move it a total of 10 ft into our dining area). They couldn't provide me with a number when I asked to speak to a supervisor, I couldn't even get them to keep their masks on IN my HOUSE, so I just called Lowe's. This was when I first heard of the company called RTL DIRECT, a contractor for Lowe's and so begins my real nightmare. This company has drug this out over a year, tried to get me kicked out of my house (its a rental), tried to close my case for "lack of interest" after telling me they could only deal with the owner (who was cooperating with them), they have required REPEATED inspections and repeated bids - all of which I complied with, they have repeatedly told Lowe's it was resolved (according to lowes). and despite me repeatedly furnishing Lowes with written proof of RTL's misconduct (which has included things like having employees pose as supervisors on the phone with me, trying to tell me their inspector approved my claim for 'the amount of my deposit only' as if that's how deposits work and then instructing him to block my number after I told them I had spoken with their inspector again that morning and he denied this and asking them to intervene, I am fast approaching my lease renewal time (again) with RTL Direct once again trying to get me out of this place so they can do repairs cheaper and Lowe's (again) giving me the absolute runaround.

After reaching out (again) to their "executive customer service"- the first time I did this was last summer - and once again IMPLORING them to intervene - I've begged them for several alternatives from them advocating for me to them just doing the repairs themselves, I've been handed off to a woman who told me she couldnt help me last spring, and told me I have no choice but to deal with RTL Direct because my issue is with them, not Lowe's. I maintain that I NEVER hired RTL Direct for anything... I made a purchase from LOWES. Its now been almost 2 weeks since Lowe's shuffled me off to this woman... I have called her several times, she has returned my call once (and didnt reach me). Meanwhile, my only contact for RTL Direct told me he would file harassment charges against me if I contact him again (this was during my second contact with him in a months span). I am so shocked and appalled.

(any lawyers out there want to help me?)

bought a refrigerator and asked that the right hand door be reversed, well i my past I delivered such items and we made that change at th shop before delivering. Upon delivery it was not done.

the third party delivery company did attempt the easy job.

however was not able to do, they claimed it was done and left. I looked and found it to incorrect. did their job, and now we have missing parts. lows system does not allow interaction with associates so now I need to go to the store to attempt to get the missing parts.I am done with lowes.

We contracted with Lowe's to purchase and install three sets of sliding patio doors and a double hung window. The products were of high quality and the installation went off without issues except for a small area that required repairs to the stucco. In addition, one of the window frames had sustained damage (duly noted on the sign-off sheet). We were assured both issues would be addressed.

It has been a month and no one has returned to finish the stucco and our several e-mails to our Lowe's coordinator/contact have gone unanswered.

driver backed iNTO my mail box tryiing to back up in my neighbors driveway an after hitting my mail box he didnt even stop to see what damages he had done

I applied three times within three months at Lowe's, and one is with the Garden Center. I was seeking a part-time position. Today, I found out this young girl(19 or 20 years old) who works as a cashier at Vowell's store, never applied with lowe's starts work on March 12. The hiring manager is Alflando who also interviewed way before this young girl.

I contacted Lowes extended warranty dept on Feb 5th since my 4 1/2 year refrigerator had stopped cooling. They set up a repair with a company on Feb 11th so I took the day off. As the day went on and no one showed, I called the company who was supposed to come and was told "we don't work on LG". I asked if anyone was going to tell me they weren't coming and they said they had called Lowes that morning and told them such (though Lowes didn't bother to tell me. After waiting over an hour to get someone at Lowes, I was told my repair would be "expedited" and someone would email me with my new appointment within 4 days. 3 days later, I received an email that my new repair date was March 1st. I called Lowes warranty dept to say that was unacceptable and asked to speak to a supervisor. I was told it could be a 2 hour wait and I said I would hold. After 15 minutes I was disconnected. Called back and waited another 45 minutes on hold to talk to someone. I was told within 5 days someone would call and get me a repair appointment or buy out the refrigerator. Obviously no one has called and here I sit almost a month without a refrigerator. What good is it to have an extended warranty if you can't get repair service for near a month?

10 days ago I ordered a washer and dryer after being told it would be delivered in five days. Nobody called me, nobody informed me by email or otherwise, that the washer and dryer had not come in. I called them three times for a total of almost 1 hour on hold and being shifted around to different people. I was then told that there was a problem during the ordering. They re-ordered it and it was promised to be delivered on Saturday. I went to the store Friday night to make sure that the delivery was gonna be on time only to be told that it would be another 20 days before I could get it delivered. What kind of [censored] clowns do they have working at this place? If I could give negative stars I definitely would. The management was totally unhelpful.