Lowe's
Reviews and Complaints

I get extremely frustrated, angry, and teary-eyed every time I think about my situation. Approximately two months ago, I ordered and received 5 cases of the Smart Core Putnam Oak flooring to start working in our basement. This was all we could afford per month. After laying it, I got online only to find out it was out-of-stock. Two months later I received an email stating it was discontinued. No warning when I ordered the first five, now I have ~$300 of something I cannot finish. Is it my mistake to order a smaller amount or Lowe's for not stating, online, that it was being discontinued? I found out that Wenatchee had 12 cases, but it was too expensive to ship here. I am not sure it would have been enough, but we will never know.
I can kick myself for starting this project because now I have nothing. What can I do? I cannot imagine trying to mix what I have with something else - how shabby would that look? I cannot just throw away $300 worth of product and start over again. I doubt you would reimburse me for this wasted material, nor could I possibly sell it. I need this basement completed. It was for my grandsons to play on instead of the stinky, stained carpet of over 25 years. Now they have no place to play and it is also impossible to exercise because the flooring is not complete and, therefore, moves.
If you have any realistic suggestions that would help with my dilemma, I would greatly appreciate it. I wish we were made of money, but, if that were the case, we would have hired someone and not had to worry about anything. The only thing I can think of is getting another credit card. I really hope you can help us.
Sincerely,

Caryl A Halverson
[protected]@comcast.net
7123 N Fox Point Dr
Spokane, WA 99208

Signed up to have Lowes Install Hardie Siding. The Sales process involves working with an Installation Sales person with minimum knowledge of Hardie Products. Brochures are used to illustrate what your House will look like. Decisions are made. Work begins, first I'm informed the Trim Cornors weren't ordered ok to get local and paint, ok, then a couple lap boards are short, this grew to 60 boards. Then I was told Eves couldn't be installed because board was too heavy(latter found out untrue) had to do it differently, meaning cheeper. Notice that trim peaces weren't going up. The Gutters had been removed and Lights and outlets. On the next to the last day I'm told it's my responsibility. Contract doesn't mention. I discovered after they left the Caulking which was color matched to siding had been applied incorrectly thus voiding the color warranty. The Contract with Lowes required Arbitration which I discovered would required an Attorney but even if I prevailed I wouldn't be entiledt to regain my legal expense. The legal expense alone made it unrealistic to pursue.

Bought this dryer in 2016. We have made around 4 calls to the extended warranty that we purchased for it. Yesterday we called again because the Dryer said Drying but no turning of the drum or heat coming out. We were told by the person that answered the customer support line that because we had made many calls they will be buying out our machine as part of the Warranty plan and that we will receive a call to tell us how much money they will give us. We are a family of 7, so no dryer is an emergency for us. My Wife went out to purchase a new dryer since they said they were going to refund SOME of the money in this one. Today we got a call saying that they cannot buy the machine out because our last call was on May the 18th of last year and the contract says it needs to be within 1 year. So now I will be getting a new Dryer next week, and Lowes is sending someone to fix the existing machine at home, after they told me they will be buying it out. They made a mistake and they should honor what they said in the call. The person that answered the phone today was extremely rude, telling me that the call center person does not have authority to make those decisions (As if I was lying).
Lowes you just lost a customer today. I hope I can give you enough bad rep to increase that in some other people.

I call and call and call and no one will pick up.
Maybe you can help me. Let's say I need a 5x1.5" piece of wood cut. Maybe 20 of them to make a wall. Can I get them painted white?

I ordered a door online from Lowe's, order #[protected]. The website indicated that the product was available. After purchasing it on May 17 I was told it would be delivered between 8 am and 8 pm on May 20. We had someone home all day. No door. I then noticed an email that looked exactly like the other except that in small print on the very bottom it said the delivery would be between 8 am and 8 pm on May 22. No door. Another email which I had not learned to examine which said delivery would be between 8 am and 8 pm on May 23. No door. No door ever. I tried calling customer service at [protected] but never got past cheery music and hundreds of restatements of "We're still assisting other customers. Please continue to hold and a representative will be with you momentarily." As I write this I've been in the queue for 58 minutes and 40 seconds. Clearly no one knows the meaning of "momentarily." Clearly no one at Lowe's cares. Anyway, the best part is that I just received an email telling me the purchase was cancelled unilaterally by Lowe's. I've been arranging to have the door installed and had to twice reschedule with the contractor. I've wasted literally hours following up on this purchase. In five attempts I have never reached a human being. I'm not furious, because Lowe's has been so entirely incompetent and deceptive in every phase of this purchase that nothing is surprising. What I am is appalled that a company could be so bad.

First off I tried to call Lowe's about a price reduction on a washing machine I purchased from them. On the day the washer was delivered they dropped the price $100. I called as their website suggested and gave up after waiting "for the next available agent" for over 45 minutes. Next I wanted to also tell Lowe's about an issue I had with the delivery. I paid money for Lowe's to haul away the old washer, but it had a pedestal attached to the old one. I wanted to keep the pedestal since I might be able to use it with my new one. After a grumbling noise from the delivery person, and after asking if he could leave the pedestal inside the house on the carpet, that's not what they did. Instead he took the pedestal outside, removed it from the old washer and left it on my front porch. Honestly, how hateful! I'm a woman by myself and they didn't even know if I had a dolly or anyway to get this inside. And nope they left it on the front porch. Add to that the hardware that wasn't free and took it with them. Isn't that stealing. Because it will cost me more money to get new hardware that connects the washer to the pedestal. Shame on Lowes for stealing from me plus charging me to do it.

We purchased a double door for our den over a year ago. Despite numerous calls our order has not been completed. They delivered the wrong glass inserts and no screens. The installer has made multiple trips. We are to the point of calling an attorney and the Better Business Bureau. They need to either replace the door with a correct one of five is a fefund. This was paid in cash.

George and Brenda Harris

Purchased a wheelbarrow and waited for someone to unlock and get it for me. No one came. Went back in and told them they announced it again and yet again no service. Went in got my money back and no one cared I wasn't taken care of. I got the same service there when I try to buy propane. What should be a five minute purchase turns into half an hour

We understand that the Lowe's in Camillus, NY truly does not care. December 23rd 2020 we were forced to have siding placed on the ground which still sits there today (5/21/2021) because the original measurements were done wrong. Three times Lowe's calls us to say they are on their way to deliver the correctly measured windows/doors, they tell us wait from between the hours of 1-5, 5-8, etc. Which we do and nothing came. So we call and are told by a customer service agent that "nothing was marked to be delivered." Days have been wasted. We are thinking of just calling it a lost (paid in full) and getting someone who can do the work. We know you don't care. We have sent emails to the guy who made the measurements Wayne Chillson and hear nothing. I made a phone call today to complain to the Camillus, NY branch and guy never asked who I was, etc. Because he doesn't get paid to care. He gets paid to punch a time clock. When you guys go out of business I will have a big smile on my face.

I am a business member and use Lowes online to search for products and to prepare my pricing for my quotes. Several months back Lowes changed something in their system that keeps me from being able to access them online. I use both an ipad and an Iphone and can't access online from either device. If I go on my pc, i can. This is just for the Lowes online. I can access any other company with no problem, including The Home Depot. Please provide detailed step-by-step instruction for rectifying this issue.

I've call 3 times about an order that was placed over a month ago. Today I received an email stating my order was cancelled. I went to their website and the item still doesn't show out of stock and now it's went up in price. I'm currently on hold with them and I've been on hold for 30 minutes. Last time I was on hold for 2 hours... yes, 2 HOURS just for the lady to tell me she'd email me a response... did I receive a response? Nope.

The past 5 items I have gone to Lowes to purchase I have not been able to buy there. Everything seems to be going to buy online only. If that's the case shut all the stores down and quit wasting people's time. Lowes is no longer a home improvement store if you can't purchase stuff as simple as a hose reel that you carried in stock 1 year ago. I hope this company burns to the ground.

Lowes must change their policies about wearing masks! We here in Jacksonville, Florida are not wearing masks anymore. As of 20 may, home-depot is doing just that: not wearing them. You’re employees, whether they have had the vaccine or not, should all be exempt. Stop this charade, this game. Otherwise, home-depot will get all my business. They already have a big majority of the local contractors, since u can't handle the load. I've always been a huge Lowes patron as I am retired military. I heard a marine in the Atlantic blvd store going off about masks. He was loud, but I have to agree with what he was saying about the masks. Throw them in the trash. Burn them.