Lowe's
Reviews and Complaints

Their military discount program is a joke. First, they tell you that you're not eligible to get a discount on an appliance already on sale (fair enough). Then you choose an item NOT on sale, and they tell you the item isn't eligible for a discount. Then why say you even offer a discount and not specify that? Lucky for me, Home Depot had the same item on sale and I got it from them. I'll be transitioning my business entirely to Home Depot where they don't play these kinds of games.

when ever you go into the Lowes in rocky mount N.C. it is impossible to get any assistance in any department, the wait time if you get any assistance is very lengthily to the point you just leave because you get tired of waiting.
if you do get any assistance you get the attitude of why should i help you i get a paycheck if i sell something or not . when you go to price challenge a like item, the response is they wont let me(corporate), and no effort is made to get a manager, i have been told that if it is not my area then it is not my area of expertise and i cant help you. I have brought numerous items up to management, you get the impression of why care i do not know how to or want to seek assistance from corporate to make this store better. the sale s associates from other stores are glad you came to their store to get what u needed, this store has had this reputation for years and i guess nobody really cares because nothing has been done to resolve the issues.

Lowes 5 year Extended Protection Plan is a Lowes Exclusive Scam. Lowes has scammed, lied, cheated and stolen from us over the EPP we purchased. Lowes has figured out that they can do a buyout (buying your appliance back) of your appliance for what you paid for it 5 years ago, so that you can come back and purchase the same thing for more money. Then they get the money you paid for the extended warranty pure profit and made more money off of you to purchase more expensive appliances, plus having to pay for new deliveries and hauling off your failed appliance. Lowes Know Scamming!

Nobody answers the phone. Called for 30 minutes. I finally gave up and called another store for another 30 minutes. They did FINALLY answer and told me the part I was looking for was at the other store. I went by the store to pick it up and complained about how bad customer service is as far as getting anybody to answer the phone (it has been this way for over a year). I was told that it is now corporate policy to under-staff the stores to the point that they do not have anybody to answer the phones any longer. I hear customer service has picked up at Home Depot so I guess I will start going back to them. If the management at Lowes ever wakes up then maybe in a few years I will try them again. Till then if Home Depot does not have it and it is something I need the I will get it off Amazon.

Installer did not know how to install fence correctly. Did NOT use a tape measure. Lots of boards not nailed properly. Missing lots of nails. Boards screwed to nothing. Fence is not even straight. Very unsatisfactory. Called Lowe's after installer's first day to complain. They didn't take care of it. Told me tell the installer how I wanted it done. He should know how it is to be installed. I shouldn't have to tell him. If that were the case I would have in's to the fence myself. Talked to a representative a couple more times with no real resolution. Finally gave up. Ridiculous

Complaint about Lowe's Home Centers, 425 New Byhalia Road, Collierville, Tn. 38017.
I purchased a G.E. cloths washer on my credit. I picked this order up my self 03/24/21. Now I can't anyone to out and set this this washer up.
My adders, 85 Pinetree Rd., Moscow, Tn.38057 / Email [protected]@bellsouth.net / phone [protected]

Ordered 4 packages, received 2, unable to reach customer service. Called eight times and waited a total of two hours, no one ever answered the phone.

We bought 15 pelle windows they came in in around oct 2020 installor came and they were measured wrong got new one just in 4 weeks now still cant not get your installor to call or come by. This is wrong store not sure what they are doing. Cant leave until they are replaced I talking to lawer this is total [censored]. No one keeps us up to date we are missing out on travel bussines etc.

I live in Austin, TX. I am a residential bathroom remodeling / tile installation contractor. I was denied a price match for ½ Hardie Backer Board from Floor and Décor (www.flooranddecor.com) Home Depot honored the price match plus 10% of cost difference.

• Lowes $14.48 - https://www.lowes.com/pd/James-Hardie-0-42-in-x-36-in-x-60-in-HardieBacker-Fiber-Cement-Backer-Board/3067737

• Floor and Décor $11.47 -
https://www.flooranddecor.com/hardiebacker-500-cement-board-951309900.html

The price match met the Price Promise policy for local retailers ( https://www.lowes.com/l/price-promise.html?searchTerm=price%20match) which states, "If you find a current lower price on an identical in-stock item from another local retailer, we'll match the price. Just bring the ad, printout or photo and show an associate so we can validate the price on the competitor's website or ad to complete the price match. Lowe's Price Promise includes the price of the item(s) plus shipping or delivery cost."

Floor and Decor is a local retailer with identical in-stock item at a lesser price. (https://www.flooranddecor.com/company-info/about-us.html)

About Us - "Floor & Decor is a leading specialty retailer of hard surface flooring, offering the broadest in-stock selection of tile, wood, stone, related tools and flooring accessories at everyday low prices...Our extensive selection of in-stock product allows our customers to get what they need when they need it."

I don't believe any of the "Price Promise" policy exclusions apply either ( https://www.lowes.com/l/price-promise.html?searchTerm=price%20match). If they do Lowe's should specify which one applies.

I was told by the local store Customer Service Department that Lowe's is only price matching to Home Depot. This is not specified in their "Price Promise" policy.

I went to Home Depot and they honored the price match plus 10% of the price difference. There stated policy is very similar to Lowe's. Home Depot's "Low Price Guarantee" states, "If you find a current lower price on an identical, in-stock item from any other retailer, we will match the price. Just bring the ad, printout or photo with you to the register for validation. (This may involve the associate contacting the competitor).

So why doesn't Lowes honor the price match like Home Depot with similar policies?

Order #[protected]

ikes tree mate -- #114464
ikes tree mate jr #1144771

order items online for pickup at lowes in lewes, delaware.
was advised order ready for pickup on Wednesday apr 21.
went there friday 4/23 and order not found.

order was cancelled by the lowes store.

I feel that Lowes should now ship the products to me free of charge.

elizabeth abuschinow
[protected]

Purchased Whirlpool refrigerator 08-19 -18. Added 5 yr protection plan to purchase.
CASE: [protected], [protected] extended service plan.
Whirlpool model #

WRX986SIHZ00

Serial# K82505377

Problem started 10/23/20

4 different service company's tried charging system, added leak dye to system, NEVER found leak.
Replaced 2 evaporator coils, compressor and still problem is not resolved.

NOT 1 Service company ever called back to follow up on each visit.

Waited 2 weeks between service calls. totally unnaceptable warranty service from Lowes associated repair service's.

Its been 6 (SIX) months refrigerator still not cooling or making Ice.
hundreds of dollars in LOST food, replacement Ice, time and labor to keep our food under refrigeration.
Companies involved.

[protected]@E Factory service. Dallas TX
[protected]@D Dallas TX
WFDC Alabama
S&S appliance

Called Lowes warranty service was told they are condemning fridge. will be contacted in 2 business days. not holding breath.

I purchased a Ring doorbell camera from Lowes on Plainfield in Michigan.
the Doorbell does not work very good. Went to do a return and was told by Ryan the store manger because I
paid cash and did not have a receipt they would not do a refund. I ask for a store credit and was still rejected
I spent a lot of money at Lowes over the past year and a half and this is the way customers get treated.
Menards has no problem giving refunds

55.47min still on hold!
EIGHT DAYS of "Preparing Your Order" for an online order.
Could not resolve the issue and unable to grade "Overall Experience" because nobody answered the phone!