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LuckyLand Slots Complaints 193

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T
7:00 am EDT

LuckyLand Slots Redeeming winnings

I've been going back and forth with luckyland casino. I initially gave my ID and bank statement etc. I had not won anything in over a month. I won $100. Trying to redeem monies the want me to resubmit bank statement and I'd.

Apparently I summited my other bank info. So they want me to update my banking info. I follow their directions and repeatedly send the same instructions in all caps. It doesn't give me this option now I want to redeem $400. Still not able to complete redemption.

Desired outcome: Recieve my winnings of $350

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Brittany P
US
Oct 27, 2022 1:05 pm EDT

Did you ever get your money?

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T
12:40 am EDT

LuckyLand Slots Customer service

I've been playing at luckyland for a while now I've redeemed winning I've spent more money than I care to elaborate on in this complaint I got frustrated one day and I asked lucky land I told lucky land customer service that I needed a break and I asked to have my account deactivated for 30 days 2 weeks into the 30 days I go back to customer service and I asked him to reactivate my account and they said that was fine but they had to do a cooling down amount of time before they can open my account they said that I could reopen my account that I could log in on the 12th of September at 2:11 a.m. and yes I was frustrated and I did I was a little rude nonetheless I emailed them back at 2:11 on the 12th just like I was instructed to and instead of unlocking my account they sent my account up to be reviewed by some Department review for what reasons I do not know ever since they sent my account up to be reviewed I have utterly been ignored by Lucky customer service I've got no reply from anyone with any information regarding my account and when I will be able to login it's been over 5 days and I've sent well over 30 emails and no one will talk to me and it's beyond frustrating because I do not deserve this there's nothing wrong with my account there is absolutely no reason that my account needed to be reviewed by any Department with lucky land the only reason that it was sent up to be reviewed is because the woman that was in charge of unlocking my account at the time I guess was having a bad night and when it was 211 where I live and I asked for her to unlock my account it was 111 wherever she is so she thought I was emailing it at 111 and she said that because of that she was sending it up to be reviewed makes absolutely no sense. The disrespect and lack of appreciation for a loyal customer who is only asking to spend money at this casino gets ignored by the entire customer service like no one will talk to me and it's frustrating and I don't understand why and like I said it's been over 5 days since I last heard from anybody at lucky land and I emailed several times a day everyday

Desired outcome: I want to be able to login and play at luckyland casino and it upsets me that lucky land is such a great casino and establishment to play at that they have such a rude and horrible customer service

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L
12:52 pm EDT

LuckyLand Slots They just take your money plz don’t play here

I been playing 3,000 bet $2 $5 and .20 cent .50 cent no win no even a good hit the first time you win becouse its to you to be happy and think you going to win and keep playing but gets what the scam you … you loose a lot and win nothing and when it’s time to hit I have 4 chest and when I it’s time to roll the last lane they reload your game and nothing win plz keep out here ! Go see my fb page to learn more about what casinos you can play and which one not !

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Billc024
US
Sep 16, 2022 10:50 pm EDT

That's been happening to me. During the bonus rounds the game disconnects. Playing Crown of Fire, I had 3 full rows of wild dragons the other day during the free games feature, after the first hit, it magically disconnected, then when i reconnected I only had one dragon head on one reel, lost 2 spins as well. I sent a message to support to try to resolve it.

Also on Here Money Money , just about every bonus round it malfunctions, the middle reel just keeps spinning, I have to close tab and reconnect

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J
1:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots My redemption

I have given all the correct information to luckyland slots for my redemption of 300.00 dollars they keep telling me all my information is invalid I have been waiting almost 20 days for my redemption I have had nothing but a big run around I want my redemption and I don't think I should have to wait another 20 days if I don't get my redemption in my account in a week I will be turning them in to everyone I can think of this is crap

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Billc024
US
Sep 16, 2022 10:49 pm EDT

I've cashed out 10 grand , they are good like that you will get your money

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Billc024
US
Sep 16, 2022 10:52 pm EDT
Replying to comment of Billc024

Actually that was on Chumba not Luckyland

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G
8:56 am EDT

LuckyLand Slots The payment center

Yesterday August 25 2022

At 3:15 I won 60

At 6:14 I won 160

At 6:34 won 100

At 7:15 I won 210

At 7:58 I won 100

At 7 :48 I won 100 and one of the times I had git a gift card a Bitcoin gift card witch was pending approval and then deleted I just want my money I won I got a email back stating that myoney was appoved on y'all's end at 5:48 pm and that it's waiting on my back but any other time I can see a pending approval but I don't see that it say no pending approval

Desired outcome: I want my money back

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C
2:10 pm EDT

LuckyLand Slots My one year bonus

I was just wondering why I get $40 for being with you guys for a year and my friend for 3 months it gets $200 that's kind of messed up I'm wondering what is up with that? I mean you guys send me pins every month which I do appreciate that's great and all but you give it a bonuses people and they should be the same then on their anniversaries not 40 bucks to some people and then $200 to another

Desired outcome: I would like a better bonus maybe like I'm considering I spend with you guys for a year and I've spent a lot of money on this game I mean $40 to $200 a big difference thank you.

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J
10:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots Lucky land slots

Initial redemption on 7-31-22, request for all documents initially given in order to sign up to lucky land to redeem winnings. Multiply request for additional documents, which were supplied. Help site extremely difficult to maneuver through, repeatedly told amount entered was incorrect, unless there is another way to enter numbers I am unaware of. Today is 8-4-22 without any resolution, constant referrals to help site. Unable to talk with anyone. Feels like I am getting the run around. Please advise!

Desired outcome: Payment

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L
5:43 pm EDT

LuckyLand Slots Ganancia no transferida a mi cuenta.

Estimados Amigos, no estoy seguro si fue el viernes 07 /22o el 07/24, ise una compra por $49.99 de monedas, para jugar en efectivo, realice las jugadas por $5.00 cada una y pedí que me transfirieron a mi cuenta 500.00 y no lo isieron, es todo me pueden ayudar que paso gracias quizás no entendí el procedimiento de como se hace, soy nuevo en LuckyLand.

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M
6:53 pm EDT

LuckyLand Slots unauthorized charge

on July 25 I got charged 1 dollar for I don't know what reason and because I didn't have it in my account, I got charged 29 dollars for having insuffient funds available. I would like to know why I was charged 1 dollar and who is going to pay my charges. I didn't purposely overdraft myself to incur these charges. However, your charging me unexpectedly caused me to have to pay the overdraft fee which was given to me, are you going to reimburse me for the fee which you caused?

Desired outcome: give me credit for the money I had to pay due to your negligence.

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J
9:02 am EDT

LuckyLand Slots Luckyland

This game is bait and switch and should be totally illegal. You cannot even win what your betting 90% of the time. They need to be investigated, I think the so called winners are computer generated to suck people in. Total Scam. FTC needs to investigate this site and the amount they are legally required to payout per the Gambling Commission. Spent over $200 and won nothing in just 4 or 5 days. When you do finally get something it's 2 pennies on the Dollar

Desired outcome: I want all my funds returned to me. This site is a straight scam and the FTC and Gambling Commission need to investigate.

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C
4:14 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

LuckyLand Slots Error Code

I was hit with the ERROR CODE TMX-415 when trying to purchase Coins on Wednesday and was denied the purchase. It's now Friday, i still am getting denied purchases, and have sent multiple emails to try and fix this issue or get an update and haven't gotten any responses. (i'm still not sure what error code TMX-415 represents or why i even have it). I just want to be able to make purchases again and play Luckyland. Please help.

Desired outcome: Please help fix the error code TMX-415 and give me back access to purchasing coins.

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David Prats
Aug 05, 2022 5:28 pm EDT

If you are using a proxy server, that is why you are getting this error. Turn off your proxy and try again.

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B
5:02 am EDT

LuckyLand Slots Games

The games flicker and it's totally rigged where you can see what and it'll freeze if you're getting something and then there's they'll overcharge you upgrade your payment total rip off scammers crooks

Desired outcome: Them today me every dollar I spent

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F
3:51 pm EDT

LuckyLand Slots The game its self

You know I won a couple of times and I'm putting and putting money in and I'm not talking about 10 dollars is way more then freakin that now no bonus no winning and stupid me puts even more money in knowing that this site lured me in and now I'm not winning at all for days I'm so done with I'll try my luck at a real casnio

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D
10:53 pm EDT

LuckyLand Slots Haven`t got my winning

Hello ive prove my id and my account the one that I use and this issue have been going on since ive submitted two times to support groups. I refuse to give up because I paid money to play and I haven't received neither one of my winnings

Dear dlove20094u69,

A pending prize redemption request has been cancelled and consolidated with another prize redemption request. Please see below for details.

Cancelled redemption details:

Amount: $246.59 requested on sat jul 02 2022

Requestid: 0d609155-d903-4235-a5f1-f32ea2c58b64

The above has been consolidated into a new prize redemption request. Please check your email for more information.

If you have any questions, please visit luckyland slots support or email: [protected]@luckylandslots.com.

Regards

The luckyland team

This email was sent by luckyland slots.

© 2018 vgw luckyland, inc. : all rights reserved

If you have any questions, please contact us at [protected]@luckylandslots.com.

No purchase necessary | void where prohibited by law, see terms of service.

Luckyland slots [protected]@luckylandslots.com via amazonses.com

Sat, jul 2, 1:04 am (5 days ago)

To me

And the pending redemptions

$83.41 - bank account

$506.59 - skrill wallet didn`t get that what` going on love the game but I can`t get played.

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Update by Darryl Sailes
Jul 14, 2022 10:20 am EDT

Still haven't got none of the money the 246.59 or 83.41 or the 506.59 hello

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Cayce Rushing Shafor
US
Jul 25, 2022 9:24 am EDT

I hope I get a response

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Cayce Rushing Shafor
US
Jul 25, 2022 9:23 am EDT

I have had a redemption since July 10 was told it would be 10 business days well July 22 still no redemption money Ace from customer support deactivated my account after Rhett orick a specialist assured me that LUCKYLAND does not deactivate accounts

Now it is Monday no redemption and no response from emails or Facebook messenger.

Marga from customer support said they don't have any money.

So I'm am still waiting hoping Ace gets a new job because he /she sucks.

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J
4:56 pm EDT

LuckyLand Slots Playing for real money

I have noticed that the machine will never allow you to get enough money to cash out. They will allow you to hit a few cents here and there but they will never allow you to hit enough to cash out. I played these machines everyday just to see and it never allowed me to hit, not even once! This casino is illegal and should be shut down immediately by the Feds. Even my lawyer informed me that it is illegal.

Desired outcome: Casino Shut Down and refund everyone's money.

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A
8:41 pm EDT

LuckyLand Slots My phone number

i have changed my old phone number to my new phone number [protected] because with my old phone number I can't claim anything

Desired outcome: Just to change my old phone number to my new phone number so I can claim my claim

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C
6:33 pm EDT

LuckyLand Slots my winnings

hello ive done everything under the moon to prove my identity my account the one that i use and this issue have been going on since last year ive submitted EVERYTHING SEVERAL TIMES to support groups.I refuse to give up because i paid money to play and i haven't received neither one of my winnings i even asked for it to be placed on my luckyland card

Desired outcome: recieve my payment on my card

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S
2:47 pm EDT

LuckyLand Slots Bank charge

I have never played your game have no clue why you charged my account

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F
4:34 am EDT

LuckyLand Slots After trying to load games it'll stay on loading but never load on to a game, please help

Games won't load stays on loading icon

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B
8:57 pm EDT

LuckyLand Slots Unauthorized Bank Charges

6/26/2022 Luckyland Slots withdrew $89.86 and $1.95 out of my Covantage Credit Union bank account. Last night, 6/25/22 I was informed that I had won a certain amount and LuckyLand Slots needed to verify my Government ID and Bank Statement. The withdrew the amounts listed above and told me that they had "mistakenly lost my earnings but my acct was safe." I never authorized money being taken out of my account. I should have realized that this would happen. I will be going to my bank to dispute the charges. Fool me once shame on you. Fool me twice shame on me.

Desired outcome: I demand my the pending transactions be canceled and the money returned to my account

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About LuckyLand Slots

LuckyLand Slots is a popular online social casino that operates within the United States. The platform is known for its broad range of engaging, high-quality slot games that offer a fun and exciting gaming experience to its users. It is legally available in most US states under sweepstakes law, providing a unique and compliant way for users to enjoy casino-style games from the comfort of their own homes.

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In addition to its compelling games and secure platform, LuckyLand Slots also offers robust customer support. The platform provides multiple channels for users to reach out with any queries or concerns, including a comprehensive FAQ section and a dedicated customer support team.

In summary, LuckyLand Slots stands out in the crowded online social casino landscape with its sweepstakes model, diverse selection of slot games, user-friendly interface, and commitment to security and fair play. Its dedication to delivering a fun and rewarding gaming experience has made it a favorite among social casino enthusiasts.
Frequently asked questions (FAQ) about LuckyLand Slots customer service
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Is LuckyLand Slots a legitimate online gaming platform?

LuckyLand Slots is a legitimate social gaming platform, offering sweepstakes-style casino games for players in eligible locations, including the United States (except Washington State).

Who operates LuckyLand Slots?

LuckyLand Slots is operated by Virtual Gaming Worlds (VGW), a company that also operates other social gaming platforms such as Global Poker and Chumba Casino.

Is LuckyLand Slots legal to play in the United States?

LuckyLand Slots is legal to play in most of the United States, with the exception of Washington State, where sweepstakes-style gaming is prohibited.

Can I win real cash prizes on LuckyLand Slots?

Yes, LuckyLand Slots offers the chance to win cash prizes through their sweepstakes model, where players can purchase Gold Coins for gameplay and receive bonus Sweeps Coins, which can be redeemed for cash prizes.

Are there any age restrictions for playing on LuckyLand Slots?

Players must be at least 18 years old to play on LuckyLand Slots.

How does LuckyLand Slots ensure fair gameplay?

LuckyLand Slots uses a random number generator (RNG) to ensure that game outcomes are fair and random.

Is my personal information safe on LuckyLand Slots?

LuckyLand Slots uses SSL encryption and other security measures to protect user information and transactions.

Are there any reviews or testimonials available for LuckyLand Slots?

Customer reviews for LuckyLand Slots can be found on their website, social media pages, and independent review websites such as Trustpilot.

What types of games does LuckyLand Slots offer?

LuckyLand Slots offers a variety of slot games and progressive jackpots, with new games added regularly.

Can I play LuckyLand Slots on my mobile device?

Yes, LuckyLand Slots is accessible on mobile devices through their mobile-optimized website, available on both iOS and Android devices.

Are there any bonuses or promotions available for new players on LuckyLand Slots?

LuckyLand Slots offers various bonuses and promotions, including a sign-up bonus for new players and daily login bonuses.

How do I make purchases or redeem cash prizes on LuckyLand Slots?

LuckyLand Slots accepts multiple payment methods for Gold Coin purchases, such as credit cards and Skrill. Cash prize redemptions can be requested via direct bank transfer or other available options.

How long does it take to receive cash prize redemptions from LuckyLand Slots?

Cash prize redemptions from LuckyLand Slots typically take 5-10 business days to process and be transferred to your bank account.

Is there a customer support team available for LuckyLand Slots?

Yes, LuckyLand Slots has a customer support team available to assist with any issues or inquiries via email or their website's contact form.

Are there any playthrough or wagering requirements on LuckyLand Slots?

There are no playthrough or wagering requirements on Sweeps Coins winnings, which can be redeemed for cash prizes after meeting a minimum redemption threshold.

Can I play LuckyLand Slots with friends or other players?

LuckyLand Slots is primarily a single-player experience, but you can share your progress and interact with friends on social media.

Does LuckyLand Slots have a responsible gaming policy?

LuckyLand Slots promotes responsible gaming and provides resources and self-exclusion options for players who need assistance.

Is there a loyalty or rewards program on LuckyLand Slots?

Currently, LuckyLand Slots does not have a specific loyalty or rewards program but offers bonuses and promotions for regular players.

Can I play LuckyLand Slots if I'm not located in the United States?

LuckyLand Slots is available to players in eligible locations outside the United States. Check their terms and conditions to verify if it is available in your country and whether you are eligible to play.

How can I contact LuckyLand Slots if I have additional questions or concerns?

You can contact LuckyLand Slots' customer support team via email or by submitting a request through the contact form on their website. They will assist you with any questions or concerns related to the platform

Overview of LuckyLand Slots complaint handling

LuckyLand Slots reviews first appeared on Complaints Board on Jul 13, 2019. The latest review I Luckyland Slots was posted on Jul 27, 2024. LuckyLand Slots has an average consumer rating of 1 stars from 194 reviews. LuckyLand Slots has resolved 0 complaints.
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  1. LuckyLand Slots Contacts

  2. LuckyLand Slots emails
  3. LuckyLand Slots address
    Matilda Court, Suites 5-7, Giuseppe Cali’ Street, Ta’ Xbiex- XBX, 1423, Malta
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    Aug 08, 2024
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