LuckyLand Slots
Reviews and Complaints

I've been playing since May 2022 and I finally won $100. So of course they said that my information wasn't correct,then they said that my address didn't match. I sent EVERYTHING THEY ASKED OF ME and STILL NO MONEY. So the last message I sent now they saying that I will get it now everything gone. No Money No Nothing. My next step is filling a lawsuit.

Need too change my phone number so I can get my money [protected] please call me. Has old number and won’t let me change it. Email [protected]@gmail.com today 06/26/22 at 230 a.m. Sunday I have $250 I need too redeem don’t have the 1778 no more please change it too the 205 number

I'm trying to get into your casino but it will not work. Fix it or tell me why I can't get in

[protected]@gmail.com

I have spent several hundred dollars with absolutely no payouts to show for it. If I play with gold coins I win all the time. In fact one game Stellar wilds produced 3 wilds in a row on the reels twice with fake money but when you play with real money your lucky to even see a wild and when you do it never has a match to pay out... Give your money to a church or help the homeless you will feel better and definitely be giving to a good cause. The online casinos are the lowest of the lows...

I had money on my account through luckyland and they straight up closed my account with them and the chumba casino and has not given my money back to me. Everytime I try contacting them they send me that generated email about how busy they are I'm not on the date or time but it has been well over a month.

Luckyland TCs failed to inform player it is sister site to Chumba & Global I am banned from all VGW Group sites and my account should have been flagged like I am at Chumba & Global. I was unaware that Lucky intentionally activated my account 7 months accepted over $3500 to a fraudulent account that unbeknownst to me is ineligible to redeem winnings

Horrible casino, I’ve put in hundreds of dollars and won very little. When I finally did win they put it on hold for weeks even though I complied with everything they said, they kept telling me things didn’t match up, things didn’t match up, invalid is, invalid that. They refused to pay me anything… no way-i’m never going back because that casino sucks!

Luckyland charged my debit card 20 times first charge 1.98 20th 499.99 my debit card in four months was rarely used so i didnt notice but when i did i wasnt refunded any of the 2546.78 they frauded me out of over a four month period. Funny part ive never even heard of or played the game im disabled and its sad that someone would steal what little i have!

I only played the game once yesterday and once today and spent 19.99 each time so 39.98 and received emails stating that over $500 dollars in charges have been sent to my bank from your services. I am recently going through a divorce and moving with limited funds I very rarely play this game as I do not have the funding to raising three kids on my own. I wanted to just relax for a few minutes, so I played yesterday and today and then went through my emails to clear them out when I had seen all these 20+ emails of charges. I have contacted my bank and am reporting this fraud. My bank then informed me this has been going on for the past month and over 1000 has been removed from my account that I have the card saved on your system. I need assistance immediately as to the fact that I am moving in 2 weeks and now may not have all the funds needed to get my children their necessities.

My card was charged 15 times I want my money back .I do not play online games please contact me at [protected] as soon as possible, I have contacted fraud and filled a complaint at my bank, hopefully y'all will do the right thing and refund those false charges

My balance has been pending and all of a sudden it was deleted why? I would love to know what happened to the money I won

This site is a blatant scam. Each time you make a new account- you will win.

Every single time.

Now continue to play and you will be drained and then you add more money.

This site is operating on a bait and switch illegal gambling tactic.

They issue a win to all new players- to suck you in. From that point you will not win after that.

I have 60 pages of records of each and every hit using over 4,000 dollars. There is no RNG at all. This is not random.

They will continue to set account cold as you continue to pour money in and do not win. Once they realized you have stopped due to extreme loss your account is hot again. Wait 1 week come back- and now you can’t lose. Until they once again pull a bait and switch tactic until you stop playing for a week once again.

They continue to do this to always leave you in the hole and to come back and spend more.

RNG does not produce a pattern, as it should be random.

60 pages of each hit/win you will clearly see an extreme pattern.

This is fraud and this site needs to be taken down and money refunded

On April 26 2022 I won thousand dollars they said be here within 10 days day 12 nothing I email them 6 times they say it's my banks fault I call my bank they never got such deposit I email again luckyland slots they say the got there team looking into it and just keep giving me the runaround

I cashed out my first redemption May 5th and was approved after submitting all the documents. I inquired today (May 10th) to see if the cash out was sent to my bank because they are pretty fast and as of today still no funds. I had been emailing Lucky Land since 7am. First, it took hours to get a reply, and everybody was stating something different. I was told that my email changed on May 7th, which I didn’t do and that cash out was rewarded for two 100.00 gift cards. I did not play on May 7th nor did I win. I was later told (hours later) that my email was changed and the redemption from the 5th was canceled and 100.00 was used from the redemption 20 times and the rest cashed out for two gift cards. From the chart they sent me all of this happened within two minutes. I just don’t understand. I am really considering filing a suit. I worked hard for what was rightfully mine and spent a lot of money. I don’t play a lot and just joined in April.

Around 7 or 8 pm not sure exactly but I had 8 barrels with a times 50 and right in the middle of play it lost connection as it seems to do a lot. I've lost over and over because of this. Seems as if when I hit it does it the most. Why is this? I've tried everything to fix this to no avail.

$1200.00 redemption.past the time limit. now my account is deactivated. You [censored] made this mess I ask about a status now it's deactivated. Call your state Attorney General than call your state gaming commission. You screwed the wrong woman [censored]!

I started playing on Chumba.com and was told after a few redemption that I had to provided tons of additional information but not sure why. I felt it was extremely to much personal information and was totally uncalled for. They wanted to know where my money came from and when I get it. They told me I was not going to be able to be on the site that they were going to suspended my account if I did not provide them the information requested. They gave me a limit and 30 days or so to play before they would suspended my account.

So, I thought I would go to another site Luckyland and play on that site. All they requested was my checking acct information for my redemption, which I provided, which was $6,707.55 after playing a lot more than that. I logged on to check on the progress of my redemption and the account was deactivated. Come to find out that they are sister companies with Chumba. Now to make it clear I requested my redemption before my account was deactivated on both Chumba and Luckyland. Luckyland is now refusing to redeem my request and are holding my $6,707.55 redemption as hostage to fill out all the additional information. In my opinion is there way to get people that cash out off the site.

Lucky land casino took 19.99 5 times out of my checking account and 9.99 also that wasn't me I don't play that much online gambling it was money I couldn't afford for y'all to take it was my bill money so I had returned bills due to this I spoke to someone already about the issue one time they said it would be refunded and still nothing I need my refund asap

When i emailed them, I was told when I asked about my 10,000 redemption (Saturday) that I cancelled it on Saturday (which I couldn’t even get on the game because it kept kicking me off, plus I have email l and messenger proof showing I contacted them). They said 5,000 of it was used for gift cards (which I never redeem for because I don’t use them) and the other 5,000 was used for a game I’ve only ever played once. They won’t show me proof of all of this when I have all the proof on my phone that I have sent them. Plus they deactivated my account. Sounds weird. This doesn’t make sense. I have all the proof to show I didn’t use it yet they still won’t show me proof.

Few things:

A. I redeemed the 10,000 and got an email saying they received it. I then got an email saying approved and sent for payment which was at 330 am on Saturday. I neVer got an email saying that the 10,000 was cancelled or I would have said something to them about it.

B. I never would use gift cards as payment but even if I did why didn’t I get emails about my gift cards?

C. I wasn’t on my phone on sat at 648pm because I was playing softball plus I can’t log in when I don’t have WiFi and even if I have WiFi it barely works.

D. I had money from the tournament I won and used that and never touched my 10,000 that was pending.

E. ZERO proof showing this was even me. There is no way I could have done it and I have witnesses.

So ive been playing luckyland for a few weeks now with no issues buying sweep coins which are purchased for intent of if you win I can redeem for cash in to my verified bank account. Govy Id and bank statement which i sent many times to them through email. When o tried to redeem $900 winnings

I kept getting responses that they were working on it. Then came back with they couldn't verify me because my facebbook screen name doesnt match my real name