LuckyLand Slots review: Closed account and withheld winnings for a reason that isn't true

Today being 11/24/23, well about less than a week ago I want to say I created a luckyland slots casino account for the first time ever not even knowing they have some relation to a chumba casino, again didn't even know chumba casino existed. Well I had received a$10 bonus for signing up and verifying my phone number like everyone else who does the same thing gets I'm assuming. Anyways I ended up winning $3500 off of my bonus which they even said it was able to be withdrawn into my bank account only after I do some identity verification with submitting my ID, front and back, and the taking a selfie with some third party site to verify it was me. So I did all that like I was asked and I won the money fair and square. It says withdrawal take 3-7 days to get to your account so ok I'll wait the days for it to hit my account. Then yesterday I get a email saying something about I had a Chumba casino account and it had chargebacks or something like that. So considering I never heard of chumba casino before I'm dumbfounded on how I had a account with them and why does that matter anyways I was playing at Luckyland slots casino not chumba but i guess they are the same company. So I email them back telling them how can this be I never even knew about the site chumba and did they do the same identity verification with the chumba account as they did with me to know it really was me that had this chumba account and obviously no they didn't because i never had an account therefore I never did any verification for chumba and before you do the verification process for Luckyland it says that it is in place to prevent fraud so how can they say I had an account with chumba if they never did any verification someone probably used my name. My identity was stolen years back and I had lots of other issues but the point is I never had a chumba casino account and I think because of the amount I'm trying to withdraw is such a big amount they just don't want to pay it. Well they did finally email me back after 3 emails to them saying it's their final decision and that's that they couldn't provide me anymore information like I asked of them or anything but this is not right I won fair and square and I want my prize I won. The picture I posted is just the first big win I had like I said it totaled to $3,500 I had total in my account and they just said nope your account closed with no proof or explanation to me except lies lies lies Luckyland I thought was a good casino but I was wrong this is why I never wanted to play online casinos before

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