LuckyLand Slots
Reviews and Complaints

I signed myself off of all the online sites about 6 months ago and out of no where I have multiple charges on my card. My child played the game. What I don't appreciate is the fact that I banned myself from chumba and pulz and luckyland and yet they steal money from my debit card... lots of money for months now. The customer service agent sent me an email that said there terms and user agreement... well I ain't a user if I signed myself off now am i? I? SMH need my money back

Luckyland Casino has been giving me the run around about paying me the $130 I won and seems to not want to pay me and not want to deposit it in my bank account. They keep saying it takes 3 to 7 days then 10 days then now it's going to be 15 days well I have all the emails that keep contradicting everything and their stories aren't matching up . So I've filed a complaint with the Better Business Bureau because this is a total rip off . You can't do people this way especially loyal players so I guess you're people are pocketing the money

Im not receiving any of my bonuses. Mins loyal customer and im jot sure what is going on .

Email [protected]@gmail.com

Since I started playing luckland slots I started realizing by counting my spins and the chances of winning are about 15% which is extremely low according to lottery records of about 95 to 98% payouts which is standard for online gaming if they are truly monitored as a game of chance by the lottery something is definitely wrong i've complained a few times for being cheated and it went nowhere i'll mention a few one game I was playing I had 3 wild coins in a row which pays double then the game stared to goof up when I reported it they told me it paid two cents that's a lie another game I had a total of 24 free spins and the payout was zero I really wish someone will investigate this game site and see how they are cheating the people. Thank you unhappy game player

There has been unauthorized withdrawals twice on 3/31/22 in the amount of $99.99. Another withdrawal on 4/1 for $99.99 which I did not authorize.

THey had a promotion if i signed up on there site before march 7th I would get 50 dollars for free. And now they are refusing it saying it only goes to 3 lucky winners. That is not what it said on the promotion. It said i will get that 50 dollars or i would of not signed up. my email is [protected]@hotmail.com

I’ve been charged multiple times by this company for charges I didn’t make I would like my money back

Two separate transactions of $19.99 on Jan 16 were made and I did not authorize nor do I know what this site is

I been playing luckyland slots for over a year I cashed out 900 dollars last week and they sent it back to my luckyland slots account instead of my bank account I sent them numerous emails and I get the same feedback their asking me to verify my identity I sent them a screen shot of redemption approval they did not give me any positive feedback I hope this matter can be resolved in a timely manner

All the money I put into the game and all of a sudden they deactivated my account. I am really mad and I wanna sue for all my money back..

They Stole my money seriously 😡😡😡😡😡😡

Lucky land took my account that I had just won 7, 000$ and they promised I will get my money then the next day they say I have multiple accounts which I only have 1 account I was on level 60. Im sooooo 😡 they won't give me my money back or my winnings. I feel like I just got robbed seriously omg can't believe I have every shred of evidence to proof my case. Lucky land is a scam and fraudulent until they give me my money.

Site claims to use random number generator. This is a total lie. The games are obviously rigged I have brought their to their attention as certain symbols don't even appear on reels that would even let you have a chance to win. Spent over $500 over 12, 000 spins without a single bonus. People there are rude. If you make any complaints on their Facebook they block you. I want refunded for any money I have spent on this site. They are very misleading and downright evil.

I need my account just opened back up I've messaged and gotten no where I just need my stuff reopened

Leslie elain clardy
[protected]
I need my account opened to redeem my benefits

Well I happen to deposit 15 dollars and started playing the game and from one moment the game kicked me out telling me there was an error to leave the game and log in again so I did it I logged in again and when I'm going to play all my money is gone how is that possible

I just barley start playing the game as of 11/06/21 and ironically won a total of $2000. I go to cash out and provide them with the requested documents. Then all of a sudden I get an email from them stating that all my winnings have been confiscated and all my accounts have been closed. What accounts I only have one then turn around and tell me not to create another one as it wll be closed too. This is ridiculous is this how business is done someone wins and there not willing to pay so they make up a reason to close your account.

Unauthorized payment from my debit card I have an authorized payment on my card from your company that I did not make I would like this problem resolved and I'm on my way back now

Hello I'm Robert Andrews. I spent alot of money on sweeps coins. Then I win 18, 000 and my account shut down. Anyone know what I can do if anything. I need an attorney as well.

I had played for months spent thousands of dollars. Never cashedout but they want me to verify my account after months of playing and dropping a thousand dollars. I sent them bank statements my state ID over and over and they wouldn't verify my account. Shouldn't they verify your account before you lose your money? And what are they doing with all my personal documents?

I have never had such a horrible online gambling experience such as Luckyland Casino. They have taken over 700 dollars of mine out of my checking account. And when I call customer service no answer. But they contact me via email telling me that they are fair and that I made the deposits. I absolutely did not allow them to deduct from my account I'm going to contact everyone I can to get this So called Luckyland casino shut down or even just to operate professionally and no commit criminal acts to take money from innocent people .