LuckyLand Slots’s earns a 1.0-star rating from 194 reviews, showing that the majority of players are dissatisfied with gaming experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
When I log in
I can not log in to my account. Every time I do, a box pops up and tells me that your game is only available in the US and I hit the ok button and it automatically logs me out. It will not keep me logged in. And now I know I'm past my time to receive to daily gift of 1.00. this is not fair. I play this game every day, daily. Please fix this issue
Desired outcome: Keep me at my 1.00 limit and add a gift
redemption not received
On May 29, 2021 at around 2 pm I played luckyland slots an I was playing Cai Shen La. A game I would usually skip over but I didnt I decided to bet big so I did an I started off betting 50$ a spin. The results of me doing so lead to a $16, 498.88 gain I was happy until luckyland denies my redemption an closes my account. I didnt know what to do an still dont know what steps to take or who to contact about getting my money. This is unfair an shows they have no integrity. I have been waiting over 2 weeks an still I have not received my redemption. Can someone please guide me in the right direction?
Desired outcome: I would like my money
[protected]
I have been playing for awhile I've never had a issue until I hit major I won 126,000 and it all went to hell from there I redeemed 50,000 they denied it that 76,000 in my sc cash so I emailed questioning why my redemption was rejected and finally some one called me he told me the money was on its way back they emailed saying I would receive the money he talked to his manager then the next email I got he stated the money was returned to my sc and that I played all my winning back . I did not play it back I did play 4,000 back so I keep emailing asking what happen to my money they said I played all my winning back within a 3 day period I said I never played it all back . They offered 250 dollars of sc to play on them and all of sudden I'm a lucky duck of the month they even sent me a canopy outside swing now I'm blocked the game keeps saying loading it will not allow me on any slot . They said I should of been a responsible player and not play what I won . Which I did not how can they do this to people.
They did me the same way but it was for 2000.00 now they are ignoring my texts i promise you they will not keep mines I will sue them for more then 2000.00 they deactivated my account and said my redemption was declined and my money was put back in my account so if you deactivated my account how am i suppose to get my money the only way I see to get money is turn this claim over to my attorney I played over 2000.00 dollars that day to get the 2000.00 I redeemed I want my money and I want it now this will never be over until I get my money
Did you ever get your money? If not, I smell a lawsuit coming.
I feel we all should join together and file a lawsuit. I was playing the same games and other games but when it lost connection I had $60.00 when it reconnected I only have $2.27 since then it's done it on different games and all they say is our game was working correctly when that's not true cause it went down for updates and system repairs right after that smh. No telling how long this has been happening for in the past 3 weeks it's done it like 10 times. They keep saying wasn't nothing wrong with their system such liars now I want to sue for all I have invested in this game since I started playing. They r here to steal whatever they can and never resolves any issues.
My name is Joe rosalez plz call me I have a lawyer and also. Have everything they sent me saved plz contact me [protected]
Jose can I have the info as well? They got me for 2,294 smh
Hey please text me my name is James farnsworth and I won $3500;and they closed my account please let me know what u did and did u get paid please and thank u
Wrongful deactivation of my account nd charges
I played for many months and was able to cash out a few times with one account only. I use my phone nd laptop for wen I'm home nd travel. I win 400$ and they deny my payout and deactivated my ac6saying u have multiple accounts and can never play again...I dont understand how do they figure I have multiple accounts ...wen I do not ..nor do I have multiple numbers. I've only used one nd to win finally nd accuse me of having multiple accounts nd forfeit my wins is not fair or accurate. I use my phone and laptop for travel to play and never had a problem until the win of 400.
Desired outcome: Get my winnings back and continue playing
Never loading and freezing on me and taking my money when I dont bet
I deposited over $350 in a week and did not win more then $11 this casino sucks and half the time would not load. I would deposit $50 a time and gets sicking after the 5th time and you dont win a dim do not play with real money they just take it! idk what happend to $76 just disappeard
Desired outcome: My $76 back
Redeeming chumba casino
I have been using the email and info when I signed up long ago I had requested many times to change the email and my address never happened then I finally win 16k dollars I have the video, pics and witnesses and now an attorney who tried to talk to you we now will start litigation as after I tried to redeem and even had put 30 in my account then you closed it stealing my deposited money my winnings and trying to act like I do not exsist then all the sudden fraudulent activity on my bank account which I just gave you to get verified I won't blow away In the wind I will pursue a lawsuit and let everyone in on how my high priced lawyer taught you a lesson on why you should not steal from people making pathetic excuses not to pay after you gladly accept their money!
[protected] Brandon and now add about 400 people contacting on the blog I joined about your little scam.
Desired outcome: I want my 16,000.00 I won fair and square so I can put most of it back and keep gambling
I won the money sent you all my private personal i formation then started to complain after my account closed only to find out soon after fraudlant activity started by the way you have ignored me and my attorney you must be figuring out the loopholes well I am moving 9n with the lawsuit and will be doing what you say we can't a class action with an injunction as my attorney is coming up with gold now that I have paid a purse to pursue you thiefs
On top of closing my account they will not talk to me or my attorney they just say they are forwarding it to the right department they will get back to me soon that was like 5 hrs ago they literally just ignoring me because I won they have all these advertisements about 100k winners well I searched out some of the people with Google photo search I found two they were paid actors as its just an ad . They don't pay out its rigged so they make excuses and delete your account . My attorney said after the blog received now over 4000 complaints we will involve the fbi and most likely cause an injection get my winnings plus mental damages caused by these scam artists want to hear more my name is brandon wysocki at [protected] or sickbastered69@gmail.com I won't sit back after I have spent 1000"s over the years never winning a dime not to say as soon as I complained I had just deposited 30$ before they closed it ! Thiefs and scam artists surprised they are not from Nigeria!
out of curiosity, have you disputed the original charges with your bank. According to FTC, the Federal Credit protects consumers for both debit and credit card purchases. A dispute doesnt guarantee you will see those original funds for GC/SC back in your account, but you can try...especially if you have screenshots/videos/emails. Disputes are valid if:
1) Someone else used your card without permission.
2) There was a billing error.
3) You’ve made a good-faith effort to resolve a problem with the merchant.
Plz get ahold me my name is Joe rosalez I was never paid out I have everything they sent me saved and also got a lawyer [protected]
Their sister company LuckyLand is the exact same way. Count me in on any lawsuit you are pursuing. They are just scammers that need to be dealt with.
I want to join in they are scammers. Machine losses connection comes back to me losing what I had in my SC account saying they had no glitches b.s. I've spent thousands just for this game to jack me for my SC money after losing connection
I have had the same issue. I won't 4000 and they said they are closing ny account and not going to pay me out ... what do I do i also need help they are not answering me
Not receiving my money
I think they need to be reported to Facebook and IG as scammers. They are not paying people and making up excuses not to pay out.
money
I was playing sweeps the nation, I started the 40 cents then 80 and back down to 40 and it kept taking 80.
thank you [protected]@aol.com{user name}
Customer service
I have been asking since April 22nd to please delete an old account I was told I cannot have two accounts so I want one deleted is that one month later and I have not gotten a response I have sent multiple emails and never receive a response how can something so simple has deleting an account X over a month and not one person a customer service has responded any of my emails
They will not and when you win 16000 like I did thats how they rob you and cheat you don't ever spend money to this company or its affiliates they are 3rd world country thief 's
new download will not install
the new download will not install and even if i refresh the game I cannot get past the download to play the game
Desired outcome: fix the download issue or let me play without the new download
Slots game they are not paying out
Hello my name is JevonJackson i was on this site on may 4 of this month and it's always crashing and it's kicks me when I'm winnings so fast forward I won over 1, 000, 000, 00 so though I should cover my self and take pictures of my winnings before I cash out so i did an it kicks me out and take all my winnings I also taken video of my winnings and my progress now they don't want to pay my winnings please help me fix please
Desired outcome: Payment
I have screen shots of it reconnecting and coming back with no SC to my account smh
And still no resolution and they blame the consumer Everytime instead of there faulty game.
taking money off my credit card
I have had about 1000 dollars taken off my credit card in the last 2 months from a site card lucky Land slots I have emailed them on this problem many times they will not refund any of my money back they just keep on taking money out of my card I only put money on there site one time and now they keep on taking money every month customer service keeps saying I put money on there and played it off I even asked them to close my account and they wont
Desired outcome: refund all my money back
They closed my account after trying to redeem then fraudulent transactions started, get a criminal attorney they are able to be held liable if you find the right attorney
Un-professional customer service
About 2 weeks ago I was given a host named Claire boykins ever since then everything has went to hell she is unprofessional with her behavior she gave me a spending limit for no reason just because I asked why all the other diamond ducks were getting weekly bonuses and I never have she then sent my account to go coins only because she said I complained too much now she has suspended my account because she said all these things were not true that I have done number one I have never been given weekly anything and I've been a diamond deck for months after months two I did complain about my first house by regretted it shortly after and I apologize three I never exceeded my weekly spend them out that she for no reason to put me on and for she never answers any of my questions and I am not treated fairly or equally and I feel like I'm being harassed by her. Claire boykins claims that she reviewed my account weekly for bonuses and personal promotions but she never did she's a poor host I haven't even been playing like elon's for the last week because of her and now all the sudden my account is suspended I don't understand can somebody please help me out. Claire boykins has never did any of the things she claims she has done for me not one time she has made it stressful to even enjoy lucky land slots she has suspended my account for no reason at all and she will not answer why she has done it I have attached just a couple of the emails she has sent me there are several more where she's just ridiculous.
Desired outcome: My account reactivated and my weekly bonuses issued to me as promised
Customer service
I had asked for a few free sweeps one day and host Claire decided to give me a promotion instead which I had to spend $50 in order to get 75 free sweeps then she accidentally sends me an email that was meant for someone else saying that she added their 50 sweeps weekly bonus I'm monthly a diamond dUck and I don't ever get any weekly sweeps I thought it was unfair and I complained she then proceeded to tell me that I don't have control of my gaming and so on and so forth. I haven't had a host in over 2 months so I do not get promotions and free sweeps like everybody else is getting that's a diamond duck I just think it's totally unfair that I'm a very loyal customer and I have control my gaming and I'm being treated this way. Claire has now set my weekly Max spending amount to $1, 500 so that's how you know I spend more than enough with lucky land it's not that I can't afford it I just don't like not being treated Fair.
Desired outcome: Exclusive offer...
Payment not received
When I made purchases, Luckyland slots gladly accept my payments so quick, they don't give anything restrictions about their terms and conditions.
Last year and during Covid 19 lock down, my friends and I were playing the same casino, we all used my laptop. My IP Address is recorded at lucky land Slots. we were all making payments, none of us received any free bonus from them, then one day every account is locked by the casino.
Few months later, my email was hacked([protected]@hotmail.com) I opened another one ([protected]@outlook.com)
Luckyland slots rep told me to use SKRILL to make purchases, again they gladly accepted my payments. I won $5000.
After going back and forth with documents verification they approved my redemption.
on 4/4/21 I received an email that they won't pay me my $4500 and they locked my account.
Desired outcome: refund me all the payments I made under user:aelhadir and dtag123 and give me all my winnings
I just hit 16, 000 have the video, witnesses and more only after I sent them my bank information they closed deleted my account and fraudulent activity started to occur on my account . I have spent 1000's over the years ha e statements to prove it they use their loopholes to rob people well I found out this is money laundering by the company against their own rules I have started to get ready for litigation we are researching getting employees names, addresses and more and about to send to the news .edit to let them harass them where they live around family and friends the only way I will stop terrorizing them is when my 16000.00 hits my bank account else I will spend my fortune on destroying this company.
We’re u able to finally get your money?
Nope. No money yet. They kept ignoring my messages and they disabled my outlook account with them.
Unauthorized charges
On March 2021 I was surprised with all the charges in my account from lucky land slots. On my account $7785 was deposited on 03/11/2021 then on 03/10/2021 $1700 was deposited & on 03/09/2021 $1300=$10785 nearly gone It almost drains my account for a total of $6000 or more. Since my turbo is attached to my account they were able to get through it also not...
Read full review of LuckyLand Slots and 14 commentsSlot winnings
Hi,
On March 12, 2021 put in for my redemption. It was approved. I have been waiting almost 10 days... They have sent several emails saying it was all set. Then I get a message today there was a problem with it? I am not happy, I feel like I am being taken advantage of. I want my $500 now! There's no telephone to call them. Here is the email:
Luckyland Slots Support
Mon, Mar 22, 5:51 PM (15 hours ago)
to me
# - Please type your reply above this line - #
Dear Melissa,
Your request (# 6151457) has been updated. To add additional comments, reply to this email.
Hello Melissa,
We can confirm that your Prize Redemption Request has been approved.
This normally takes anywhere between 3-7 business days from the approval date for your funds to arrive in your account.
-Note that weekends and holidays are excluded.
-Please also allow for delays due to complications from Covid-19.
If after the 10th business day and the funds are still not there, kindly contact us back.
Rest assured, your winnings are on the way to your bank account & will be there soon!
If there is anything else that we can assist you with, please do not hesitate to let us know.
Warm Regards,
Hailey
Customer Support Team
TODAY I GET THIS!
Dear momsneedinnerp,
There was an error processing your prize redemption request.
Prize Redemption Request Information:
Amount: $500.00
RequestID: [protected]-bf36-438d-bb89-7deae808798b
Desired outcome: I WANT MY $500 winnings!
fraudulent charged transactions to my debt card
I have several hundred dollars that were fraudulently dented from my checking account. As a single mother trying to make ends meet as is with this pandemic and orders of guidelines in place nationwide I'm am utterly disturbed I can't get ahold of a live person my emails have not been responded The funds that were debt from my account will now cause things that were scheduled to be taken out to either to not clear or me to over draft! I would like to get some answers before it's too late
Desired outcome: funds to be replaced 100%
Get an attorney and sue for theft, mental damages interist all together . I won 16, 000.00 sent them my bank info my account closed and fraudulent charges started on my account I am not able to say exactly what has been found out but my new best friend my attorney is going to resolve this or get me 10 fold what they owe me and thats a promise or I pay nothing for his services!
Unauthorized transactions and and per luckyland slots played games
Hello I wanted to complain about some transactions for $2800 made and played on my account on march 17 2021. I already told them I did not do it bu they keep saying that the transactions were successfully and played. I been playing for a while and spending quite some money and I never have any problem like this. They said can't do a refund because the founds were played cuz I did not do.
Desired outcome: I just wanted the $2800 back
same thing that happened to me same dates and more than the amount about 6000 or more.
same exactly date and issue. i have called and rudely told me it was played as well.
i never played like this much i just started on feb.2021 and it is not my habits its just my pass time. and never spend this kind of money. they took all my saved money.
Wow that’s not right. Did they give you the money?
Nothing they wouldn’t even entertain me
How about you?
Same here. This needs to stop. We should get a legal help and demand them for fraud.
Right cause it’s not right ridiculous amount specially it’s pandemic! It’s not only 1 account they have took mine and its like everyday 100$
Charges on acct
I was charged a fee for playing but never received and of the money online to play with
Desired outcome: Money put on my acct to play
Illegal charges
I woke up this morning only to find that lucky land casinos has been charging my card over and over and over and a variety of different times without my consent I did not play at these times and I still was being charged from 1 this morning to 5:30 today my card was charged 6 times while I was sleeping this is not legal and I will not tolerate you charging my card without my consent I will be contacting my lawyer directions will be made seeing his shadow nobody wants to contact me and fix this issue because these charges go back for about 2 weeks and no one has tried to fix this whatsoever they just continually keep charging my card
Desired outcome: I would like for my money to be reimbursed for the amount of $265 and to please quit doing this to me and I can only imagine how many other people you've been doing it to
LuckyLand Slots Reviews 0
If you represent LuckyLand Slots, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About LuckyLand Slots
One of the notable features of LuckyLand Slots is its innovative use of sweepstakes model. Users purchase virtual currency, known as Gold Coins, which they can use to play the slots for fun. With every Gold Coin purchase, users also receive Sweepstakes Cash, which they can use to play games for a chance to win more Sweepstakes Cash. Importantly, this Sweepstakes Cash can be redeemed for real cash prizes, which adds a thrilling and rewarding dimension to the gaming experience.
The platform boasts a vast selection of slot games with a variety of themes, all featuring high-quality graphics and engaging gameplay. From classic three-reel slots to multi-reel video slots with exciting bonus rounds, LuckyLand Slots caters to a wide array of player preferences. This commitment to variety and quality contributes to the platform's overall appeal and user satisfaction.
Another key strength of LuckyLand Slots is its user-friendly interface. The platform is designed to be intuitive and easy to navigate, allowing users to easily explore and select games. Furthermore, LuckyLand Slots is accessible on multiple devices, including desktop and mobile devices, offering convenience for users who prefer to play on-the-go.
LuckyLand Slots also places a high priority on user safety and fair play. The platform is fully licensed and regulated, and it employs sophisticated security measures to protect users' personal and financial information. All games use certified random number generators to ensure fair results, underlining the platform's commitment to providing a trustworthy and transparent gaming environment.
In addition to its compelling games and secure platform, LuckyLand Slots also offers robust customer support. The platform provides multiple channels for users to reach out with any queries or concerns, including a comprehensive FAQ section and a dedicated customer support team.
In summary, LuckyLand Slots stands out in the crowded online social casino landscape with its sweepstakes model, diverse selection of slot games, user-friendly interface, and commitment to security and fair play. Its dedication to delivering a fun and rewarding gaming experience has made it a favorite among social casino enthusiasts.
LuckyLand Slots is a legitimate social gaming platform, offering sweepstakes-style casino games for players in eligible locations, including the United States (except Washington State).
LuckyLand Slots is operated by Virtual Gaming Worlds (VGW), a company that also operates other social gaming platforms such as Global Poker and Chumba Casino.
LuckyLand Slots is legal to play in most of the United States, with the exception of Washington State, where sweepstakes-style gaming is prohibited.
Yes, LuckyLand Slots offers the chance to win cash prizes through their sweepstakes model, where players can purchase Gold Coins for gameplay and receive bonus Sweeps Coins, which can be redeemed for cash prizes.
Players must be at least 18 years old to play on LuckyLand Slots.
LuckyLand Slots uses a random number generator (RNG) to ensure that game outcomes are fair and random.
LuckyLand Slots uses SSL encryption and other security measures to protect user information and transactions.
Customer reviews for LuckyLand Slots can be found on their website, social media pages, and independent review websites such as Trustpilot.
LuckyLand Slots offers a variety of slot games and progressive jackpots, with new games added regularly.
Yes, LuckyLand Slots is accessible on mobile devices through their mobile-optimized website, available on both iOS and Android devices.
LuckyLand Slots offers various bonuses and promotions, including a sign-up bonus for new players and daily login bonuses.
LuckyLand Slots accepts multiple payment methods for Gold Coin purchases, such as credit cards and Skrill. Cash prize redemptions can be requested via direct bank transfer or other available options.
Cash prize redemptions from LuckyLand Slots typically take 5-10 business days to process and be transferred to your bank account.
Yes, LuckyLand Slots has a customer support team available to assist with any issues or inquiries via email or their website's contact form.
There are no playthrough or wagering requirements on Sweeps Coins winnings, which can be redeemed for cash prizes after meeting a minimum redemption threshold.
LuckyLand Slots is primarily a single-player experience, but you can share your progress and interact with friends on social media.
LuckyLand Slots promotes responsible gaming and provides resources and self-exclusion options for players who need assistance.
Currently, LuckyLand Slots does not have a specific loyalty or rewards program but offers bonuses and promotions for regular players.
LuckyLand Slots is available to players in eligible locations outside the United States. Check their terms and conditions to verify if it is available in your country and whether you are eligible to play.
You can contact LuckyLand Slots' customer support team via email or by submitting a request through the contact form on their website. They will assist you with any questions or concerns related to the platform
Overview of LuckyLand Slots complaint handling
-
LuckyLand Slots Contacts
-
LuckyLand Slots emailssupport@luckylandslots.com100%Confidence score: 100%Support
-
LuckyLand Slots addressMatilda Court, Suites 5-7, Giuseppe Cali’ Street, Ta’ Xbiex- XBX, 1423, Malta
-
LuckyLand Slots social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 08, 2024
Most discussed complaints
I won $500.00 and the sight is making it impossible for me to collect it!Recent comments about LuckyLand Slots company
I Luckyland SlotsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.