LuckyLand Slots’s earns a 1.0-star rating from 194 reviews, showing that the majority of players are dissatisfied with gaming experience.
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Online Casino
I havent played in a while and when i got back on my picture was changed and everything how can i change all that back?
Never Received Redeemed Cash
I made several attempts to contact you because I still have not received the 2 cash redeemed for
$757.16 on 02/10/21 and $275.00. From 02/10/21.
Several emails were sent with verifications.
I photograph all emails and was told it was received several times. Also, I pleaded to ask your casino to call me because it was received and verified [protected]
Desired outcome: I keep getting emails stating you did not receive verified documents 1+
Something was wrong then a maintenance system was conducted by 02/12/21 and again twice. emergency. today is 02/24/21. I requested redeemed cash on 02/10/21. all documents were received. I have asked the casino several times to call me [protected]. $757 & $275.00. not yet received.
7-8 emails with verified documents sent.
They make every excuse not to pay people. They are a complete scam. They owe me money as well and each email they send they claim they need some other type of information.
Did u ever receive your money?
Need to update my account info so i can claim prize
I Samuel Jones have and old Number on gere needs to be updated for me to receive the $10.00 and to play with SC cash but i cant go forward unless the phone numer is updated so i can receive a text to inter the four digit pin to claim prize please help out with this matter.
They wont change my phone number
I have a old phone number that i havent had for years dont even know how its even on this account. Had dl stolen a while back ago and have spent 100s of dollars on this game and no fixing it i believe its a rip off and i want my winnings and if not i want all my money back that i spent playing this game. Shouldnt be accepting money from people if they cant even make their profile right where people can actually win their money thats false advertising.
Desired outcome: My phone number changed
Not responding to my email
I have an old number listed on my account for verification and no longer have access to the phone number i used i asked luckyland support to change it to my current number due to the fact i no longer have access to the old number. And the only response ive gotten is please be patient were trying to find someone to assist you on your matter. Well its been three weeks now and havent heard a word from them.
Desired outcome: Id like to get my verification phone number changed to my current number
I have any $80 redemption one day the next day they deactivates my account. They said I had a disputed transaction ive never disputed anything and they wont answer my emails do they have a toll free number?
I gave the same responce .Hi my name is Samuel so did u get intouch with them or a phone number contact please share i got$37.00 that i cant play and trying to get the $10.00 free SC for free.
Won't pay me the money I won or answer back my emails
Me and my fiance share a phone we have a luckyland acct under my name we won $700.00 and cashed out $660.00. My fiance tried to cash out with her information they would not except they needed my information. I sent bank statements identification and a college id. It's been 8 days they won't email me back and haven't paid me my money. I spend money that they except so quickly but now that I won they won't pay me out. I've sent multiple emails and nothing no response at all.
Desired outcome: Pay me my money I rightfully won
I am complaining about not my redemption
I redeem my $50.00 I have sent all documentation that where required I have even emailed customer service support, and still nothing has been done. I need I'm account refunded, are either I will be contacting my bank to let them know about my account being scammed.
im having download issues
the game is not installing on my phone
Desired outcome: tell me the solution
Redemption claim
I recently won $200 a redeemed my funds but they haven't hit my account yet it's been a month and a half since hearing anything I've sent everything they needed but still haven't received anything please I've already sent multiple requests for help and still nothing if nothing is done I will pursue further actions hopefully we can get this matter cleared up thank Leilani Dixon [protected]
Desired outcome: To be paid for my winnings thank u
Did you ever get your money?
Tmx-415
Trying to buy coins with my debit card it will not let me purchase anything it always say error for more support go to support luckyland slots TMX415 so I am trying to get my situation resolved
Their game
I spend money every day on this game. I've spent hundreds of dollars playing. I won I cashed out worked great. I win again try to cash out 120$ the send me 50$ of it. I spent over 100$ just that day. I'm guessing now by all these other complaints im not going to see the rest of my money. It's really sad they take advantage of people like this. I really liked this game a lot sucks to find out they're just scammers.
Desired outcome: Getting emailed saying they will get back to my email later they have to many inquirys
No payment of 550.00
I won 550.00, and they said since I had multiple accounts, I violated the terms, and won't pay me my money. I have been a loyal customer spending hundreds of dollars. So how do I proceed, it's not right, and I'm contacting the better business bureau. Luckyland should be held accountable for payments made. It's so total [censored], about me having more than one account. I have 3 phones.
Desired outcome: I won't my money
Failure to finish cash out, of 135,600.00 usd, after cashing out 34,600 over a months span
I opened an account at luckyland slots online. Got 10.30 sweeps coins free which 1 sweeps coin is equal to 1 us dollar. I ended up winning a lot of money by a lot I mean roughly 135, 000.00 dollars. I cashed out my first time for 25, 000.00 which I was approved for as they make sure your account is legit and you don't have multiple accounts. Then I càshed out 2 more times in the amount of 4, 800.00 which both were approved and paid out as well as the 25k. So I went and opened a local bank account which they knew I was doing as we corresponded through email this entire time so I could cash out the remaining 101, 000.00. I sent in all the documents like they asked and it was all approved so I thought only for nothing to go into my account so I emailed them to see what the hold up was which they then informed me that I had multiple accounts which I did not and I've reached out to them multiple times only to get told they rent giving me my money. I have every email from the beginning to the end saved. They gave me 34, 600.00 dollars of the 135, 000.00 dollars. They don't cash out your first prize redemption without first making sure the account is legit. I cashed out 3 different times over a months time meaning they checked and knew my account was legit then after approving the last of it they decided to lie and scam me
Desired outcome: Reactivate my account with the 101,000.00 in there so I can cash it out
50 dollars
I gave them all the information they need it it's been 10 business days haven't receive payment yet I get a email that my I'd and bank statements address don't match I sent them a email stating that my bank statement addresses was the correct address that due to COVID-19 that I'm unable to get a change replacement of state I'd meaning that state of Maryland was not able to give me a new I'd with the current state Maryland mvd statement was ur I'd is still valid
Desired outcome: My payment of 50$
They doing me the same way and i trusted them.
Not finishing a payout after paying almost a quarter of the 136,000.00 dollars.
Heard about luckyland from a friend. Registered my account and ended winning around 136, 000.00 dollars to which I did 3 withdraws in a little over a months time first was 25, 000.00 dollars then two 4, 800.00 withdraws leaving me with a balance of 101, 000.00 which I wanted to cash out all at once. Luckyland and I corresponded via email this entire time they told me what to do at my bank in order to get it paid out which I did and which it was all approved on their end meaning I fulfilled what they wanted. 4 days went by and nothing was in my bank account so I began emailing to which I finally received a response saying they weren't paying me due to multiple accounts. I then replied back you guys check the account prior to the first payout to make sure it's a legit account and user and I have made not one but three different withdraws to which were paid out meaning it was all bs on their end just so they think they don't have to finish paying it out. However that's where they are wrong they can not pay partial payment on a prize redemption. Once they pay anything out in it they have to finish paying out what's left. I have filed with bbb, attorney general, and consumer alliance as well as on here.
I am also looking into starting a class action lawsuit for their actions because they need to be held accountable.
Payout not received
I won 70 u.s. dollars on nov 14 2020. I requested a payout and got an email telling me what documents to send i have done that multiple times and have yet to get info on the status or better yet my funds its been over a month...
I've reached out multiple ways email via fb via instagram and nothing has been done
Ive uploaded a thread of messages that says the same thing no information I just want what i won
Over charged
They over charged my account and nkw they have deactivated my account and will not fix it I have ask and e-mailed with no reply someone please help me I dont know what else to do I spend alot of money with this company for them to do my account like this im just really getting feed up so please any help would be greatly appreciated thanks aga!
Taking out of my account
I have been playing Lucky land slots and I've enjoyed it but $49.99 was taking out of my account that I did not do along with a $9.99 purchase I did not do these and because of the money being taken out of my account I am overdrawn I have no gas and when my paycheck hits it's going to eat up almost all of my money so I need to speak to someone or have this money put back into my account ASAP.
Not giving me my money
On the 17th and 18th I redeem one for 220 on the 17th and one for 100 dollars they send me my redeem for 220 right away but they will not send my my 100 dollars it never took this long for me to receive my money I want to no what is going on way they not giving me my money I tried to resolve this matter with them but no results still haven't received my money I send things my I.D Number and everything. They still haven't send me my money
Payout never sent to me
I requested a $50 and a $75 payout on October 18th. I was notified that I needed to send in a bank statement as proof of address and a copy of my ID, along with filling out some bank details to have my payouts direct deposited to my bank account. After reviewing for only two days I was told I made an error and put my name where the bank name was supposed to go. It was almost a week later before they cancelled my payout request so that I could update and fix my bank details and errors. They put the money back into my balance on the slots. I played the $125 down to $100 and then with new bank details, requested a payout for $100. I was alerted that I again needed to send in my Driver's license and bank statement. After all of this, now 3 weeks later, I can get a response from them about where my money is.
LuckyLand Slots Reviews 0
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About LuckyLand Slots
One of the notable features of LuckyLand Slots is its innovative use of sweepstakes model. Users purchase virtual currency, known as Gold Coins, which they can use to play the slots for fun. With every Gold Coin purchase, users also receive Sweepstakes Cash, which they can use to play games for a chance to win more Sweepstakes Cash. Importantly, this Sweepstakes Cash can be redeemed for real cash prizes, which adds a thrilling and rewarding dimension to the gaming experience.
The platform boasts a vast selection of slot games with a variety of themes, all featuring high-quality graphics and engaging gameplay. From classic three-reel slots to multi-reel video slots with exciting bonus rounds, LuckyLand Slots caters to a wide array of player preferences. This commitment to variety and quality contributes to the platform's overall appeal and user satisfaction.
Another key strength of LuckyLand Slots is its user-friendly interface. The platform is designed to be intuitive and easy to navigate, allowing users to easily explore and select games. Furthermore, LuckyLand Slots is accessible on multiple devices, including desktop and mobile devices, offering convenience for users who prefer to play on-the-go.
LuckyLand Slots also places a high priority on user safety and fair play. The platform is fully licensed and regulated, and it employs sophisticated security measures to protect users' personal and financial information. All games use certified random number generators to ensure fair results, underlining the platform's commitment to providing a trustworthy and transparent gaming environment.
In addition to its compelling games and secure platform, LuckyLand Slots also offers robust customer support. The platform provides multiple channels for users to reach out with any queries or concerns, including a comprehensive FAQ section and a dedicated customer support team.
In summary, LuckyLand Slots stands out in the crowded online social casino landscape with its sweepstakes model, diverse selection of slot games, user-friendly interface, and commitment to security and fair play. Its dedication to delivering a fun and rewarding gaming experience has made it a favorite among social casino enthusiasts.
LuckyLand Slots is a legitimate social gaming platform, offering sweepstakes-style casino games for players in eligible locations, including the United States (except Washington State).
LuckyLand Slots is operated by Virtual Gaming Worlds (VGW), a company that also operates other social gaming platforms such as Global Poker and Chumba Casino.
LuckyLand Slots is legal to play in most of the United States, with the exception of Washington State, where sweepstakes-style gaming is prohibited.
Yes, LuckyLand Slots offers the chance to win cash prizes through their sweepstakes model, where players can purchase Gold Coins for gameplay and receive bonus Sweeps Coins, which can be redeemed for cash prizes.
Players must be at least 18 years old to play on LuckyLand Slots.
LuckyLand Slots uses a random number generator (RNG) to ensure that game outcomes are fair and random.
LuckyLand Slots uses SSL encryption and other security measures to protect user information and transactions.
Customer reviews for LuckyLand Slots can be found on their website, social media pages, and independent review websites such as Trustpilot.
LuckyLand Slots offers a variety of slot games and progressive jackpots, with new games added regularly.
Yes, LuckyLand Slots is accessible on mobile devices through their mobile-optimized website, available on both iOS and Android devices.
LuckyLand Slots offers various bonuses and promotions, including a sign-up bonus for new players and daily login bonuses.
LuckyLand Slots accepts multiple payment methods for Gold Coin purchases, such as credit cards and Skrill. Cash prize redemptions can be requested via direct bank transfer or other available options.
Cash prize redemptions from LuckyLand Slots typically take 5-10 business days to process and be transferred to your bank account.
Yes, LuckyLand Slots has a customer support team available to assist with any issues or inquiries via email or their website's contact form.
There are no playthrough or wagering requirements on Sweeps Coins winnings, which can be redeemed for cash prizes after meeting a minimum redemption threshold.
LuckyLand Slots is primarily a single-player experience, but you can share your progress and interact with friends on social media.
LuckyLand Slots promotes responsible gaming and provides resources and self-exclusion options for players who need assistance.
Currently, LuckyLand Slots does not have a specific loyalty or rewards program but offers bonuses and promotions for regular players.
LuckyLand Slots is available to players in eligible locations outside the United States. Check their terms and conditions to verify if it is available in your country and whether you are eligible to play.
You can contact LuckyLand Slots' customer support team via email or by submitting a request through the contact form on their website. They will assist you with any questions or concerns related to the platform
Overview of LuckyLand Slots complaint handling
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LuckyLand Slots Contacts
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LuckyLand Slots emailssupport@luckylandslots.com100%Confidence score: 100%Support
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LuckyLand Slots addressMatilda Court, Suites 5-7, Giuseppe Cali’ Street, Ta’ Xbiex- XBX, 1423, Malta
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LuckyLand Slots social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 08, 2024
Most discussed complaints
I won $500.00 and the sight is making it impossible for me to collect it!Recent comments about LuckyLand Slots company
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