Menu
For Business Write a review File a complaint
LuckyLand Slots Customer Service Phone, Email, Contacts

LuckyLand Slots
Reviews and Complaints

www.luckylandslots.com

Learn how the rating is calculated

1.0 1 Review 193 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

LuckyLand Slots Complaints 193

ComplaintsBoard
A
5:38 am EST

LuckyLand Slots Online Casino

I havent played in a while and when i got back on my picture was changed and everything how can i change all that back?

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
E
9:06 am EST

LuckyLand Slots Never Received Redeemed Cash

I made several attempts to contact you because I still have not received the 2 cash redeemed for
$757.16 on 02/10/21 and $275.00. From 02/10/21.
Several emails were sent with verifications.
I photograph all emails and was told it was received several times. Also, I pleaded to ask your casino to call me because it was received and verified [protected]

Desired outcome: I keep getting emails stating you did not receive verified documents 1+

Read full review of LuckyLand Slots and 2 comments
View 0 more photos
Update by Eartha Jones
Feb 24, 2021 9:11 am EST

Something was wrong then a maintenance system was conducted by 02/12/21 and again twice. emergency. today is 02/24/21. I requested redeemed cash on 02/10/21. all documents were received. I have asked the casino several times to call me [protected]. $757 & $275.00. not yet received.
7-8 emails with verified documents sent.

Hide full review
2 comments
Add a comment
G
G
Gemini72
Peoria, Arizona, US
Sep 10, 2021 7:24 pm EDT

They make every excuse not to pay people. They are a complete scam. They owe me money as well and each email they send they claim they need some other type of information.

C
C
Crystal Chatman
US
May 31, 2021 10:07 pm EDT

Did u ever receive your money?

ComplaintsBoard
S
7:16 pm EDT

LuckyLand Slots Need to update my account info so i can claim prize

I Samuel Jones have and old Number on gere needs to be updated for me to receive the $10.00 and to play with SC cash but i cant go forward unless the phone numer is updated so i can receive a text to inter the four digit pin to claim prize please help out with this matter.

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
W
11:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots They wont change my phone number

I have a old phone number that i havent had for years dont even know how its even on this account. Had dl stolen a while back ago and have spent 100s of dollars on this game and no fixing it i believe its a rip off and i want my winnings and if not i want all my money back that i spent playing this game. Shouldnt be accepting money from people if they cant even make their profile right where people can actually win their money thats false advertising.

Desired outcome: My phone number changed

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
W
4:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots Not responding to my email

I have an old number listed on my account for verification and no longer have access to the phone number i used i asked luckyland support to change it to my current number due to the fact i no longer have access to the old number. And the only response ive gotten is please be patient were trying to find someone to assist you on your matter. Well its been three weeks now and havent heard a word from them.

Desired outcome: Id like to get my verification phone number changed to my current number

Read full review of LuckyLand Slots and 2 comments
Hide full review
2 comments
Add a comment
S
S
Snewsome31
San Angelo, US
May 06, 2021 5:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have any $80 redemption one day the next day they deactivates my account. They said I had a disputed transaction ive never disputed anything and they wont answer my emails do they have a toll free number?

S
S
Samuel Jones
US
Feb 17, 2021 2:56 pm EST

I gave the same responce .Hi my name is Samuel so did u get intouch with them or a phone number contact please share i got$37.00 that i cant play and trying to get the $10.00 free SC for free.

ComplaintsBoard
E
1:44 am EST

LuckyLand Slots Won't pay me the money I won or answer back my emails

Me and my fiance share a phone we have a luckyland acct under my name we won $700.00 and cashed out $660.00. My fiance tried to cash out with her information they would not except they needed my information. I sent bank statements identification and a college id. It's been 8 days they won't email me back and haven't paid me my money. I spend money that they except so quickly but now that I won they won't pay me out. I've sent multiple emails and nothing no response at all.

Desired outcome: Pay me my money I rightfully won

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
G
4:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots I am complaining about not my redemption

I redeem my $50.00 I have sent all documentation that where required I have even emailed customer service support, and still nothing has been done. I need I'm account refunded, are either I will be contacting my bank to let them know about my account being scammed.

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
D
10:38 am EDT

LuckyLand Slots im having download issues

the game is not installing on my phone

Desired outcome: tell me the solution

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
L
9:55 am EST

LuckyLand Slots Redemption claim

I recently won $200 a redeemed my funds but they haven't hit my account yet it's been a month and a half since hearing anything I've sent everything they needed but still haven't received anything please I've already sent multiple requests for help and still nothing if nothing is done I will pursue further actions hopefully we can get this matter cleared up thank Leilani Dixon [protected]

Desired outcome: To be paid for my winnings thank u

Read full review of LuckyLand Slots and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gemini72
Peoria, Arizona, US
Sep 10, 2021 7:40 pm EDT

Did you ever get your money?

ComplaintsBoard
S
6:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots Tmx-415

Trying to buy coins with my debit card it will not let me purchase anything it always say error for more support go to support luckyland slots TMX415 so I am trying to get my situation resolved

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
T
11:47 am EST

LuckyLand Slots Their game

I spend money every day on this game. I've spent hundreds of dollars playing. I won I cashed out worked great. I win again try to cash out 120$ the send me 50$ of it. I spent over 100$ just that day. I'm guessing now by all these other complaints im not going to see the rest of my money. It's really sad they take advantage of people like this. I really liked this game a lot sucks to find out they're just scammers.

Desired outcome: Getting emailed saying they will get back to my email later they have to many inquirys

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
J
11:17 am EST

LuckyLand Slots No payment of 550.00

I won 550.00, and they said since I had multiple accounts, I violated the terms, and won't pay me my money. I have been a loyal customer spending hundreds of dollars. So how do I proceed, it's not right, and I'm contacting the better business bureau. Luckyland should be held accountable for payments made. It's so total [censored], about me having more than one account. I have 3 phones.

Desired outcome: I won't my money

Read full review of LuckyLand Slots
View 0 more photos
Hide full review
ComplaintsBoard
N
6:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots Failure to finish cash out, of 135,600.00 usd, after cashing out 34,600 over a months span

I opened an account at luckyland slots online. Got 10.30 sweeps coins free which 1 sweeps coin is equal to 1 us dollar. I ended up winning a lot of money by a lot I mean roughly 135, 000.00 dollars. I cashed out my first time for 25, 000.00 which I was approved for as they make sure your account is legit and you don't have multiple accounts. Then I càshed out 2 more times in the amount of 4, 800.00 which both were approved and paid out as well as the 25k. So I went and opened a local bank account which they knew I was doing as we corresponded through email this entire time so I could cash out the remaining 101, 000.00. I sent in all the documents like they asked and it was all approved so I thought only for nothing to go into my account so I emailed them to see what the hold up was which they then informed me that I had multiple accounts which I did not and I've reached out to them multiple times only to get told they rent giving me my money. I have every email from the beginning to the end saved. They gave me 34, 600.00 dollars of the 135, 000.00 dollars. They don't cash out your first prize redemption without first making sure the account is legit. I cashed out 3 different times over a months time meaning they checked and knew my account was legit then after approving the last of it they decided to lie and scam me

Desired outcome: Reactivate my account with the 101,000.00 in there so I can cash it out

Read full review of LuckyLand Slots
View 0 more photos
Hide full review
ComplaintsBoard
E
8:25 am EST

LuckyLand Slots 50 dollars

I gave them all the information they need it it's been 10 business days haven't receive payment yet I get a email that my I'd and bank statements address don't match I sent them a email stating that my bank statement addresses was the correct address that due to COVID-19 that I'm unable to get a change replacement of state I'd meaning that state of Maryland was not able to give me a new I'd with the current state Maryland mvd statement was ur I'd is still valid

Desired outcome: My payment of 50$

Read full review of LuckyLand Slots and 1 comment
Hide full review
1 comment
Add a comment
D
D
Deborah Hamilton
Jacksonville, US
Jan 12, 2021 6:58 am EST

They doing me the same way and i trusted them.

ComplaintsBoard
N
12:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots Not finishing a payout after paying almost a quarter of the 136,000.00 dollars.

Heard about luckyland from a friend. Registered my account and ended winning around 136, 000.00 dollars to which I did 3 withdraws in a little over a months time first was 25, 000.00 dollars then two 4, 800.00 withdraws leaving me with a balance of 101, 000.00 which I wanted to cash out all at once. Luckyland and I corresponded via email this entire time they told me what to do at my bank in order to get it paid out which I did and which it was all approved on their end meaning I fulfilled what they wanted. 4 days went by and nothing was in my bank account so I began emailing to which I finally received a response saying they weren't paying me due to multiple accounts. I then replied back you guys check the account prior to the first payout to make sure it's a legit account and user and I have made not one but three different withdraws to which were paid out meaning it was all bs on their end just so they think they don't have to finish paying it out. However that's where they are wrong they can not pay partial payment on a prize redemption. Once they pay anything out in it they have to finish paying out what's left. I have filed with bbb, attorney general, and consumer alliance as well as on here.
I am also looking into starting a class action lawsuit for their actions because they need to be held accountable.

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
A
12:36 am EST

LuckyLand Slots Payout not received

I won 70 u.s. dollars on nov 14 2020. I requested a payout and got an email telling me what documents to send i have done that multiple times and have yet to get info on the status or better yet my funds its been over a month...
I've reached out multiple ways email via fb via instagram and nothing has been done

Ive uploaded a thread of messages that says the same thing no information I just want what i won

Read full review of LuckyLand Slots
View 0 more photos
Hide full review
ComplaintsBoard
H
12:26 am EST

LuckyLand Slots Over charged

They over charged my account and nkw they have deactivated my account and will not fix it I have ask and e-mailed with no reply someone please help me I dont know what else to do I spend alot of money with this company for them to do my account like this im just really getting feed up so please any help would be greatly appreciated thanks aga!

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
C
5:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

LuckyLand Slots Taking out of my account

I have been playing Lucky land slots and I've enjoyed it but $49.99 was taking out of my account that I did not do along with a $9.99 purchase I did not do these and because of the money being taken out of my account I am overdrawn I have no gas and when my paycheck hits it's going to eat up almost all of my money so I need to speak to someone or have this money put back into my account ASAP.

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
B
6:59 pm EST

LuckyLand Slots Not giving me my money

On the 17th and 18th I redeem one for 220 on the 17th and one for 100 dollars they send me my redeem for 220 right away but they will not send my my 100 dollars it never took this long for me to receive my money I want to no what is going on way they not giving me my money I tried to resolve this matter with them but no results still haven't received my money I send things my I.D Number and everything. They still haven't send me my money

Read full review of LuckyLand Slots
Hide full review
ComplaintsBoard
S
5:10 pm EDT

LuckyLand Slots Payout never sent to me

I requested a $50 and a $75 payout on October 18th. I was notified that I needed to send in a bank statement as proof of address and a copy of my ID, along with filling out some bank details to have my payouts direct deposited to my bank account. After reviewing for only two days I was told I made an error and put my name where the bank name was supposed to go. It was almost a week later before they cancelled my payout request so that I could update and fix my bank details and errors. They put the money back into my balance on the slots. I played the $125 down to $100 and then with new bank details, requested a payout for $100. I was alerted that I again needed to send in my Driver's license and bank statement. After all of this, now 3 weeks later, I can get a response from them about where my money is.

Read full review of LuckyLand Slots
View 0 more photos
Hide full review

LuckyLand Slots Reviews 0

Looks like LuckyLand Slots has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent LuckyLand Slots, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About LuckyLand Slots

LuckyLand Slots is a popular online social casino that operates within the United States. The platform is known for its broad range of engaging, high-quality slot games that offer a fun and exciting gaming experience to its users. It is legally available in most US states under sweepstakes law, providing a unique and compliant way for users to enjoy casino-style games from the comfort of their own homes.

One of the notable features of LuckyLand Slots is its innovative use of sweepstakes model. Users purchase virtual currency, known as Gold Coins, which they can use to play the slots for fun. With every Gold Coin purchase, users also receive Sweepstakes Cash, which they can use to play games for a chance to win more Sweepstakes Cash. Importantly, this Sweepstakes Cash can be redeemed for real cash prizes, which adds a thrilling and rewarding dimension to the gaming experience.

The platform boasts a vast selection of slot games with a variety of themes, all featuring high-quality graphics and engaging gameplay. From classic three-reel slots to multi-reel video slots with exciting bonus rounds, LuckyLand Slots caters to a wide array of player preferences. This commitment to variety and quality contributes to the platform's overall appeal and user satisfaction.

Another key strength of LuckyLand Slots is its user-friendly interface. The platform is designed to be intuitive and easy to navigate, allowing users to easily explore and select games. Furthermore, LuckyLand Slots is accessible on multiple devices, including desktop and mobile devices, offering convenience for users who prefer to play on-the-go.

LuckyLand Slots also places a high priority on user safety and fair play. The platform is fully licensed and regulated, and it employs sophisticated security measures to protect users' personal and financial information. All games use certified random number generators to ensure fair results, underlining the platform's commitment to providing a trustworthy and transparent gaming environment.

In addition to its compelling games and secure platform, LuckyLand Slots also offers robust customer support. The platform provides multiple channels for users to reach out with any queries or concerns, including a comprehensive FAQ section and a dedicated customer support team.

In summary, LuckyLand Slots stands out in the crowded online social casino landscape with its sweepstakes model, diverse selection of slot games, user-friendly interface, and commitment to security and fair play. Its dedication to delivering a fun and rewarding gaming experience has made it a favorite among social casino enthusiasts.
Frequently asked questions (FAQ) about LuckyLand Slots customer service
Expand Collapse all
Is LuckyLand Slots a legitimate online gaming platform?

LuckyLand Slots is a legitimate social gaming platform, offering sweepstakes-style casino games for players in eligible locations, including the United States (except Washington State).

Who operates LuckyLand Slots?

LuckyLand Slots is operated by Virtual Gaming Worlds (VGW), a company that also operates other social gaming platforms such as Global Poker and Chumba Casino.

Is LuckyLand Slots legal to play in the United States?

LuckyLand Slots is legal to play in most of the United States, with the exception of Washington State, where sweepstakes-style gaming is prohibited.

Can I win real cash prizes on LuckyLand Slots?

Yes, LuckyLand Slots offers the chance to win cash prizes through their sweepstakes model, where players can purchase Gold Coins for gameplay and receive bonus Sweeps Coins, which can be redeemed for cash prizes.

Are there any age restrictions for playing on LuckyLand Slots?

Players must be at least 18 years old to play on LuckyLand Slots.

How does LuckyLand Slots ensure fair gameplay?

LuckyLand Slots uses a random number generator (RNG) to ensure that game outcomes are fair and random.

Is my personal information safe on LuckyLand Slots?

LuckyLand Slots uses SSL encryption and other security measures to protect user information and transactions.

Are there any reviews or testimonials available for LuckyLand Slots?

Customer reviews for LuckyLand Slots can be found on their website, social media pages, and independent review websites such as Trustpilot.

What types of games does LuckyLand Slots offer?

LuckyLand Slots offers a variety of slot games and progressive jackpots, with new games added regularly.

Can I play LuckyLand Slots on my mobile device?

Yes, LuckyLand Slots is accessible on mobile devices through their mobile-optimized website, available on both iOS and Android devices.

Are there any bonuses or promotions available for new players on LuckyLand Slots?

LuckyLand Slots offers various bonuses and promotions, including a sign-up bonus for new players and daily login bonuses.

How do I make purchases or redeem cash prizes on LuckyLand Slots?

LuckyLand Slots accepts multiple payment methods for Gold Coin purchases, such as credit cards and Skrill. Cash prize redemptions can be requested via direct bank transfer or other available options.

How long does it take to receive cash prize redemptions from LuckyLand Slots?

Cash prize redemptions from LuckyLand Slots typically take 5-10 business days to process and be transferred to your bank account.

Is there a customer support team available for LuckyLand Slots?

Yes, LuckyLand Slots has a customer support team available to assist with any issues or inquiries via email or their website's contact form.

Are there any playthrough or wagering requirements on LuckyLand Slots?

There are no playthrough or wagering requirements on Sweeps Coins winnings, which can be redeemed for cash prizes after meeting a minimum redemption threshold.

Can I play LuckyLand Slots with friends or other players?

LuckyLand Slots is primarily a single-player experience, but you can share your progress and interact with friends on social media.

Does LuckyLand Slots have a responsible gaming policy?

LuckyLand Slots promotes responsible gaming and provides resources and self-exclusion options for players who need assistance.

Is there a loyalty or rewards program on LuckyLand Slots?

Currently, LuckyLand Slots does not have a specific loyalty or rewards program but offers bonuses and promotions for regular players.

Can I play LuckyLand Slots if I'm not located in the United States?

LuckyLand Slots is available to players in eligible locations outside the United States. Check their terms and conditions to verify if it is available in your country and whether you are eligible to play.

How can I contact LuckyLand Slots if I have additional questions or concerns?

You can contact LuckyLand Slots' customer support team via email or by submitting a request through the contact form on their website. They will assist you with any questions or concerns related to the platform

Overview of LuckyLand Slots complaint handling

LuckyLand Slots reviews first appeared on Complaints Board on Jul 13, 2019. The latest review I Luckyland Slots was posted on Jul 27, 2024. LuckyLand Slots has an average consumer rating of 1 stars from 194 reviews. LuckyLand Slots has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.0
1058 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. LuckyLand Slots Contacts

  2. LuckyLand Slots emails
  3. LuckyLand Slots address
    Matilda Court, Suites 5-7, Giuseppe Cali’ Street, Ta’ Xbiex- XBX, 1423, Malta
  4. LuckyLand Slots social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 08, 2024
LuckyLand Slots Category
LuckyLand Slots is ranked 15 among 90 companies in the Gambling category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.