MagicJack review: Doesn't work with dsl as promised 222

Have had a magic Jack almost 2 years on line. Servise is poor. Many times can't hear and has suck an ecco you can't use it. Called curtomer service several times. They said my cable service was too slow. I changed to a High speed cable and had the same bad results. I give up! I also tried it on another brand new computer. Same bad results for many calls.

My magicjack does not work well about every time I use it. The usual answer of a "live agent" is to download the upgrade (every day?). Recently an upgrade of the Magicjack service was made, which is taking away the possibility to participate in a conference call. In short, extremely unreliable and the service is being cut down. A reason or me to have the magicjack was to participate in hour long conference calls.

I had Magicjack for 2 years, never had area code that was in my area. I was always told area code would be soon. Now MagicJack shows (204) Winnipeg listing. I tried to change number, not listed when I go to option to change. Contact MagicJack support, was told would need to throw current MagicJack away, purchase a new MagicJack, pay $10 more for (204). Glad didn't purchase 5 yr plan, so can see no loyality to previous customers.

Well you can give your old MagicJack to a friend or relative so they can use it before it expires. Now get a new MJ for your area code. Make sure you tell everyone that you are changing phone number.

I had hoped this would solve my problem of a land phone, well, at first it worked for a couple of days and then it was down hill for the rest of the days I have had it, when it works it is very clear sound. Right now I cannot make a call out and I have worked with their tech people for a hour or two at a time, I guess I will return to Walmart for a exchange hoping for one that works right. anyone who can help, please let me know.

I purchased this product and the audio is HORRIBLE... No one could hear me only could hear every other syllable I was speaking. I am so frustrated with this product, would never recommend it to any one. The only assistance I could get was for them to tell me that I needed a better internet connection and I have a wireless modem. BOOOOOO!

It doesn't. This product and the company behind it are a complete scam. The product is falsly advertised, doesn't work and will waste your time and money.

I just got my credit card bill and noticed Majic Jack renewed my account. I didnt authorize the renewal and after chatting online with billing they do auto renewal "as a convenience". They did agree to remove the charges, but I am going to monitor that daily to be sure. So buyer beware of their unethical billing practices.

Magicjack really sucks it not unlimited because right now i need to pay 1 cent per minute cx i have outbound calling and i tought dat outgoin call is free wow i'm so dissapointed of this product wow just incoming calls are free wow dat is so stupid sorry but is the true ... bad service...

I sent for a majic jack. it cost me 46.00 and i cant even get on to register the thing. they say that you have 30 min. to use even before you register the thing, i made my first phone call to my husband at work, i could here him, but he could not make out a word that i was saying. not worth the time and money. shame on majicjack.

This thing really sucks I got a replacement and couldn't get it to work even with the suppose tech thats is suppose to help you and they did do a thing and now I have changed to Vonage and when people call in now it automaticlly goes to my e-mail under majic jack I don't want this ### and I would make sure no one that I know won't do it either I have paid for five years and was told I don't get any of my money back.

411 is supposed to be free. When I called I got a "Verizon" ad and kept getting looped back to the ad. When I went the route of the answer page I got some tech named "Ryan H"(with photo)asking me if I wanted to "pay" $18 or up to $58 to get an answer from him. I thought 411 was so-called free. Iam contacting the FTC and getting a cell!

I can't send a fax with Magic Jack. Tested it with land line and it works fine but Magic Jack sends a blank page. When I send a question to a tech I get an answer that they will tell me what's wrong (with their product) if I agree to pay a fee.

DO NOT BUY THIS PRODUCT! If you ever need to use any conference number like Yugma or The Free Conference Call, they hijack the call and route you to majic jack free conference.

Also, their 30 day trial starts the day you place the order, not when you receive it.

DO NOT BUY THIS PRODUCT - IT IS A RIP OFF!

I wouldnt recommended the magic jack to anyone. Since plugging the magic jack in to my computer I have had nothing but problems with it.

Please If you are still having the MagiJack with please contact me my e-mail address is kingjoejoe29@yahoo.com I will buy it from you.

Downloaded Magic Jack as required; registered and got confirmation number, but then doesn't send out or recieve calls. I can add contacts and use menu but for some reason it doesn't work with my d-link to my landline.

Got nowhere when speaking with customer service representative, whom was nasty and hung up on me. Asked to speak to her Supervisor and said she had none!

Ok, you do realize MagicJack is NOT a downloadable product. It is a device that is plugged into your USB port and allows you to connect a standard phone into it and make calls over the internet. The fact you talk about it not connecting to your landline makes me think you do not know what magic jack is since no land line is needed, just a broadband internet connection.

I bought magic jack 6 months ago. I also bought 5 more years to and i get terrible reception i have huges net for my computer and get great service with them. When I make a call from the computer the person on the other end says I'm real scratchy and their voice is the same.

I can make calls, but after a few minutes the call quality is intermitted and then the call drops. It is still good for the answering machine function, that way I don't have to give my cell phone number to work. Save your money and get a real phone.

This was a very bad experience trying to get the Majic Jack to work. The only help is on line and I spent nearly 8 hours chating with 9 different operators trying to help me get the device to work. It became evident that the operators have a number of limited tricks to try to get the device to work and then they switch you off to someone else who try the same things. I returned it and gave up.

Magic jack works fine most of the time but with some incoming and outgoing calls you get a long piano like ring tone which doesn't let you answer the phone and my answering party can't answer me either.

"They have NON-EXISTENT customer service."
Their customer service live chat people are arrogant...they keep on saying they have zero technical problems and if there is any issue it's always user error. They said they only have customer issues every few months. They didn't give me the phone number I selected when I registered and it was too bad for me, I would have to pay to change it. I started the support chat within minutes of registering, to nip the problem in the bud right away. They said they had never had a complaint ever like mine. I work with clients all the time and have to deliver a high level of customer service. I should stop expecting to get good service from anyone ever. I guess since it's so cheap they nickle and dime you to make money, judging by my tech support live chat and comments I have read from other users, I would say it's company policy. If I treated my clients like they treat you in the chat pseudo support I'd lose my job.

It is one of the most frustrating experiences I have ever had.There is only a chatting service. People giving you totally different advice, not solving the problem.I lost connection with them several times. It was really bad. It is not as simple to use as it is advertised. I think that they are underserviced when it comes to tech support.Yes, you save money but you will be very frustrated...

I have had Magic Jack for a year hooked up to cable. At first it was clear but now there is NOTICABLE ECHO. Sometimes you can hardly hear the other party.

Been having problems ever since i purchased the magicjack about 8 mths ago. having to dial the area code for local calls, if cable goes out or has noise in their line calls will develop tons of static or drop calls all together. having to reload the app every time i bring my computer out of hibernation & other little annoyances. save your few pennies. i'm a certified electronic tech.

i was turned off for excessive use it is not unlimited calling!

I got the MJ 4months after I had ordered it. I was charged through my credit card the FULL amount without even recieving the damn thing! Does anyone out there know how to get through to customer service>

I used to have cable and switched to DSL. My Magic Jack worked great on cable, but n ow the file won't open. I plug in the MJ and the grey MJ symbol comes up but it won't open to the page where it lists all your calls, etc. Does anyone know what I'm doing wrong? Confused

I was charged two times for one years service on 07-14-10.One of the charges needs to be refunded.Magic Jack # [protected]

Magicjack, What a laugh .Someone should sue them for false advertising, The ad"s dont say when you go over limit, They will cut off your outgoing service .Also tthey will keep your money.

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I bought a Magic Jack last week and found that they offer very bad service. The device does not fully work and the support is very poor. When attempting to get a refund, they denied this to me. And I only bought the device last week. I do not recommend anyone buy a Magic Jack. I rate it as 0/5.

i agree i had magicjack for year they dont tell u u have to buy another to just renew it and then after amonth i have it it stop working 40$ gone down the drain i try to reinstall it u cant .do i get my 40$ back when it wont work?then wallmart dont sell it anymor ei had to get mine at walgreens .and if they dont give me my 40#back im just sunked..after this i wont getanother magic jack .

cindy j

Went to register and the software completed w/o assigning number. terminal now will not work and they refused to fix. Now being told extra 10.00 for number. Worst customer service ever. refused to help and assign number without 10.00. Never again with this company.

I love my Magic Jack. It just won't let me make 800 numbers.

How do I do this? [protected] (aflaaquarius@yahoo.com)

Bad customer service, I have been waiting for resolution with my request for 2 days now. After talking to 6 custoer service reps - nothing.

No phone numbers to escalate a problem. All support are done in chat. Customer Service offer bad service and and theres nobody monitoring them. No checks and balances. They are free to do what they please and even say

"Marykate: If you still insist regarding your issue, I might as well end this chat."

DO NOT buy the product. Its been hell dealing with them.

when I first got the device, they said it's free calls I can make any where in the US and canada and they gave me 1 month free trial. after a month, they said I made too many calls and they cut me off exactly one month later after I paid $33.99 for the device and $19.99 service

Did you hear about the Easter Bunny?

my experince exactly...i thought i was at fault...and was just getting ready to retry installation. i got this thing in april this year. i now realize that not having done this successfully is probably the best thing that could ahve happened to me. i only want my money back and to return the product and not have them charge me for a second year. whewww! what a rip off. by the same token this was recommended to me by friends who have successfully used this for more than a year. they got theirs however from Radio Shack and not from a TV ad.