Makro Online review: Raleigh shadow mtb 20 black /blue

1.I Bought the bicycle -raleigh on the 26/11/23 at Makro carnival .around the 15 ,my boy told me that the bicycle is broken and when i checked it ,i found that the chain is not moving .ON THE 20/01/24 I took the bicycle to makro carnival and upon my arrival they told me there is a technician who can check it . The guy called technician came and told me he will fit in the chain and the bike will be fine .i waited for 3 almost 2 hours waiting for the bicycle .

he put the chain and i went back home .upon my arrival and in less than 3hrs the boy came bleeding with one paddle broken and he got injured when the paddle broken.On the 21/01/24 i went back to makro with the bicycle and the boy .Upon my arrival i found another customer with the same bicycle with the same problem of broken paddle .the customer told me she bought the bicycle on the 20/01/24 and the paddle got broken the same day .i told the technician that the bicycle is making sound every time the boy has to apply the breaks.he tested that bike and the boy also ride it and the technician agreed that there is a sound.he went to call the department manager called LESANG RAMOKOKA who arrived with attitude and told them to give me the bicycle because he cant see anything wrong with the bicycle .he said to those employees that they must not take the bicycle or refund me .he tested the bicycle and heard the sound and still delegate that the bicycle is okay not even considering the fact that the boy is injured and with bandage on the foot.i also ask my self if you train these people you gave the managerial position how to handle the customer or the complain .his attitude and questioning shows that he lack so many things in that position .if possible someone with skills should replace him.i left the bicycle after one employee decided to book it in.