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Makro Online
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www.makro.co.za

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2.5 646 Complaints
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Makro Online Complaints 646

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8:20 am EST
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Makro Online samsung j1

Makro special offered a j1 samsung cellphone for r1449, we drove to the store with an excitement to get the cellphone to our surprise we were told that the special was a printing error the cellphones actual price is r1949 and there were posters on the floor with apologies for the inconvienance and i don't understand why would this affect the client and not the store taking accountability and giving us the phone of the price advertised ..Makro is now plotting that the cellphone is out of stock as that's the easiest way of getting out of the mess created ...I am not impressed of such behavior as i used my time and petrol to drive all the way for such sick service.

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8:19 am EST
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Makro Online 10" vodafone tablet 24 month contract

On Thursday 8/12/16 our local news paper had a Makro advertisement inside. They advertised this vodaphone tablet bundle. 10" tablet 24 month contract for only 89 per month plus 500 megs included. And it stipulated clearly that this deal start on the 9 th of December 2016.
I stay 50 kilometers from the shop. Leave work early, short time and drove to Makro to do the deal. When I got there, the lady told me that the stock has not yet arrived from their suppliers.

This is very poor from Makro side. The manager himself, wasn't much of help either.
I have now lost 4 hours from work. and has driven 100 kilometers and lost R 100 on fuel.

I am very disappointed in that branch

Regards

Charles Smith

[protected]@gmail.com
Work : [protected]

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Dawn Clack
ZA
Feb 12, 2020 12:21 am EST

I live in pe and would like to know if there is a specific day for pensioners to shop and qualify for a discount. And how much discount. Thank you when is senior citizens discount day in port elizabeth. Does it apply to all products

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jordaanlh@gmail.com
ZA
Jan 19, 2020 1:33 am EST
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this was what the shopping isle looked like on Tuesday 7th January 2020
pensioner day.
if it is not the forklifts bumping into you, it is closed isle with forklifts lifting stock of shelves.
staff either on their cellphones or standing chatting in groups.
horrible shopping experience at makro P.E

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Cendo
US
Dec 26, 2019 3:28 am EST
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Goodday im so dissapointed in your services you know i cant even explain how poor your service are its bad i was supposed to start a job on monday cutting hair i couldnt because of you people i ordered on the 30 november 2019 and believe me im still waiting ive lost out on a job because of you its a shame my order number is mak2287611

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Ivan35
ZA
Dec 25, 2019 8:56 pm EST
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I order products on the 27th of November 2019 from the Makro online store. Estimated delivery date was 7 to 10 working days. After 7 times contacting the support centre no feedback could be given for even of delivery would be made, promising every time I would recieve a callback. Tried to cancel but that even that seems impossible task for Makro.

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renuka moodley
ZA
Dec 25, 2019 6:52 am EST
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ordered and paid for microwave oven and camp chairs on 29 November and to date still not received

Numerous phone calls and e mails and still no resolution

i am being charged interest on products that i did not receive

i even stated that i am going on holiday ad need the camp chairs and still no response

Fed up

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Naven Reddy
ZA
Dec 18, 2019 4:22 pm EST
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I ordered 2 Raleigh Bikes on 27 November 2019, only 1 bike was delivered and today being 12 December 2019 i still have not received the other bike. The Call center can only escalate the incident however nobody from Makro can assist. I will never purchase Online from these guys every again...poor, poor service

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Scopio
ZA
Nov 09, 2019 1:59 pm EST
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I waited atleast 30 minutes before they can help me and no one was interested to let me know why I couldn't be helped at the till cause I bought shoe as and someone had to change them . I'm very upset about this issue cause I had to run around in the shop to look for the manager that was no where to be found near the tills

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Yakeen Singh
US
Oct 17, 2019 1:43 am EDT

Anthony

i'm still awaiting one of your managers to call me regarding my complaint.
Its a pity when your staff member from the Complaints board calls and advises that one of the mangers would call you to dicuss your concern yet doesn't call...

Terrible service from Makro.

Regards
Yakeen
[protected]

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OnlineTrap
ZA
Sep 04, 2019 10:01 pm EDT
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When I received my delivery email I noticed that I was charged full price for R100 deals. I phoned the call centre and they said the catalogues are not applicable to online. This is unacceptable as you will see from the attached screen dump.

The above amounts to false and misleading advertising.

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Thabon
ZA
Aug 20, 2019 4:45 pm EDT

Hi

I bought a box of tangerine/naartjies on Monday the 12th Of August 2019 at Makro Wonderboom and by Tuesday they have already started rotting from the top.I have attached a photo of the rotting fruit.

My Makro Card number is [protected]

Regards

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7:54 am EDT
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Makro Online 2 x gopro hero for r2499.00

On Saturday the 29th of October I purchased 2 gopro hero's which were bundled together and marked for 1 price of R2499.00, when I get home which is 2 hours away in phalaborwa I find that one of the boxes does not have a camera in it just the accessories . I had to drive back the next day to collect my other camera the person in charge of that department says it was only supposed to be 1 for that price. I disagreed because I asked other staff about it and they confirmed it was 2 for that price and makro being a huge chain store part of the Walmart group they cannot mislead and falsely advertise to customers. I further spoke to the floor manager Piet Moekwena and he then confirmed it was a mistake on their side, he agreed that I will get both for the price I paid which is R2499.00. This was fine until he found out that the box of the 2nd camera is R4800.00 and he said he will have to get higher authority to release it to me but he will definitely do so and deliver it to me on Thursday the 3rd of November in which I wasn't happy but I accepted anyway and he said I should trust him that I will receive it. Piet did contact me yesterday the 31st of October and informed that everything was still fine he then phoned me today 1st of November to let me know that he will not be giving me the 2nd gopro due to reasons that made no sense because he had already assured me of the delivery and accepted the wrong advertising . I then phoned his store General Manager, Thabo and queried the situation. The GM had no sense of customer service and gave me a stiff attitude as if I was wrong in claiming that their staff had incorrectly priced and informed me of the items price. He refuses to accept that makro polokane was wrong in packaging both gopros together and giving me the customer what I saw it advertised for. I am extremely disgusted in how makro Polokwane can lie and cheat its customers out of false advertising and just hope to get the situation resolved.

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6:32 am EDT

Makro Online ryobi p-65 petrol lawnmower - ref 2380368

I bought a lawn mower at Makro centurion on the 15th of July and it was broken the next day without even cutting 50sqm. My problem is when I bought the mower i was told by the sales lady that if anything happens to the mower it would be replaced for the next 2 years but when I returned the mower 15 days later they refused to fix or replace I got a quote to pay R1300 plus. Now Im talking to both Ryobi and makro and non of them are helpful.

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Makro Online debit card being cloned

Just want to inform you that my debit card was cloned on 4 September 2016 at 11h59 at till nr 29, invoice nr 514 and cashier nr 162 according to the Fraud investigation findings from Standard bank. A few fraudulent transactions then took place and I had to stop all my cards. This caused a lot of an necessary inconvenience for me as I had to take a days leave at work to resolve the issue. The incident took place at Makro vaal, please check your cashiers for interaction with any suspicious individuals who might be exchanging any form of device or of the sort.

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4:43 am EDT
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Makro Online dstv package including the installation

I went to Makro Wonderboom on the 4 August 2016, i bought the DSTV with installation package, they said i must use this number and arrange the installation, after many calls to your installation people, my DSTV is still not installed, today 8 August 2016 they tell me theres no stock, Why must i make all the calls, why do they give me reference numbers and contact numbers to that is off and not working and when i call them again they tell me theres no stock, they must find now somebody else and how longs that gonne take? This does not give your company a good name because i bought the product from you now i must struggle with these people to come out and do the installation thas not even happening and everyone at home cant watch tv. This is bad service, I wish i havent listened to the people and should have just went straight to Multichoice self. I must make arrangements before they can go out, now i must struggle just to get service out of your people, after all of this would you really think i must tell people to go to your store?

Melanie Van Vuuren
[protected]
66 Braam Pretorius str
Wonderboom
Pretoria

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Riaan Erasmus
US
Oct 20, 2024 2:12 am EDT
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I'm battling to return a product since 30/09/2024 with no success or feedback from Customer service or makrocare
Ref [protected]

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angry@makro
Mooinooi, ZA
Oct 08, 2024 4:05 pm EDT
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On the 6th of September2024 I paid my order by the 8th of September it was cancelled because it was not in time it was after multiple emails visits to Makro Wonderboom no answer the emails just say they will foward it to the Finacial department the last emails didn't they even reply on im still waiting for my money rate 0 out of 100

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Annpt
Roodepoort, ZA
May 26, 2024 1:50 am EDT
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I purchased ON LINE. i saw it was wrong,I called in to cancel it. I was told it would canceled, and be refunded. the courier came to deliver the CANCELED parcel, it was not accept. I have called almost every day to find out where's my refund. I am promised it is marked URGENT, Then it's escalate it to the supplier.Then it's marked URGENT again.

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Overview of Makro Online complaint handling

Makro Online reviews first appeared on Complaints Board on Aug 8, 2016. The latest review Skyworth 65" smart TV was posted on Oct 3, 2024. The latest complaint Courier failing to deliver was resolved on Feb 01, 2022. Makro Online has an average consumer rating of 3 stars from 646 reviews. Makro Online has resolved 234 complaints.
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  1. Makro Online Contacts

  2. Makro Online phone numbers
    +27 860 300 999
    +27 860 300 999
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    +27 117 970 300
    +27 117 970 300
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    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
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