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Makro Online

Makro Online review: shoes

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11:43 am EST
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I bouth a pair of shoes on Saterday the 15th February at 12am. I especially bought it because my shoes I was wearing broke. I ware a number 5 shoes so I just took a number 5 shoe on the rack. (the hanger of the shoe said number 5) but there is no shoe number on the shoe. So because my shoes broke I bought them and poet them on in my car. I went to Cape gate mall. Then I walk around and realise it is way to big on my foot. I then had to boutgh other shoes to wear. I went to Cape gate Macro this afternoon to asked to please return it for a smaller number but they refocused because it was weared. I find it extremely frustrating and UNFAIR to me because I hold it against my own number 5 shoes and it is way bigger I can show you and nou I have a shoe I probably ware at most a hour and could only have known it's to big upon wearing it and it is really way bigger than a number 5. And no were is number 5 on the shoe. Please consider this unique situation for it's not a matter of me of just being difficult or baying wrongly it's a matter of baying the right (supposedly) on the hanger but it's not the correct number and a way bigger size than a number 5. What must I know do with a shoe that I can't wear? I really feel its unfair. Please consider and assist me please.

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Feb 20, 2020 2:47 am EST
Makro Online customer support contacts
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ZA

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Good day Pokkels,

Thank you for your review on our Complaints Board platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly provide your Makro card number used, as we need to pull the invoice for the purchase and provide your contact details in order for us to assist.

Looking forward to your response.

Have a lovely day further.

Kind Regards,
Makro Complaints Board Team
Feb 20, 2020 2:48 am EST
Makro Online customer support contacts
Address

ZA

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Good day Pokkels,

Thank you for your review on our Complaints Board platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly provide your Makro card number used, as we need to pull the invoice for the purchase and provide your contact details in order for us to assist.

Looking forward to your response.

Have a lovely day further.

Kind Regards,
Makro Complaints Board Team
Feb 21, 2020 2:26 am EST
Makro Online customer support contacts
Address

ZA

Website
File a complaint Write a review
Good day Pokkels,

Thank you for your review on our Complaints Board platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.

Kindly provide your Makro card number used, as we need to pull the invoice for the purchase and provide your contact details in order for us to assist.

Looking forward to your response.

Have a lovely day further.

Kind Regards,
Makro Complaints Board Team
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The complaint has been investigated and resolved to the customer’s satisfaction.

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