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Makro Online

Makro Online review: baby nappies

R
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3:00 am EST
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This morning I waited for macro whole sales to open at cape gate kraaifontein western cape..

I needed to buy size 4 nappies for my child. So I went straight to the nappies ile.

So I took a huggies gold giga bag size 4 + that cost R164. 00 and huggies gold mega box R326. 95.

On my arrival at the cash point till. The price was different. So the supervisor was call about the difference about the nappies.

Supervisor said this is not the price but will go to management to confirm that they made a mistake on the prices...

I was expecting the manager to come see me. About it... But rather send the supervisor back to me. Not really giving me the service that i wanted... What happened to quality management services... I expect a service in order to come back to the shop. But this was unexcepted.

I paid the original price for the nappies..

I was getting the idea that nobody was about to assist me in this matter. Can you look in to this matter.

My email is. [protected]@gmail.com. I have the photos of the shelf of how the prices was and nappies. As well as my receipt.

Regards
R Windvogel

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Jan 31, 2020 3:48 am EST
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Good day Raymond,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received from our Cape Gate branch and for the inconvenience this has caused you. We certainly understand your frustration and we will contact the departmental management in store, request assistance in looking into this and the soonest feedback is received, we will contact you.

Kind Regards,
Makro Hello Peter Team
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