Menu
For Business Write a review File a complaint
CB Retail Stores Makro Online Cancelation of product and refund
Makro Online

Makro Online review: Cancelation of product and refund

J
Author of the review
3:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased a product online on the 08th of June 2024 on the 09th of June 2024 I sent an email cancelling the product. On the 10th of June 2024 I called to make sure the delivery is cancelled. The advised me that it it is cancelled. On the 12th of June 2024 I called makro again as i received a email saying that the product was picked up by the couriers and on it way for delivery. Makro ensured me that the courier will call me before delivery and I must then inform them not to deliver the product as it has been cancelled. I asked what if the couriers do not call me before delivery they said that it will be makro's fault as I cancelled before the product could be picked up by the couriers. Since then I have been calling makro constantly only to be told that they sent a message to the couriers to pick up the product and do a refund up until today the 01st of July 2024 I have been told the same thing, they will send a message to the couriers to pick up. There customer service is terrible. I asked to speak to a manager i was told that the manager is in a meeting but they dont know when the manager will give me a call back.

The people i have spoken to are;

Shengiwe - 4140960

Tazwill - 4147817

Tabelo - 4147817

Mahlatse

Desired outcome: please refund

Confidential Information Hidden: This section contains confidential information visible to verified Makro Online representatives only. If you are affiliated with Makro Online, please claim your business to access these details.

0 comments
Add a comment

More Makro Online reviews & complaints

Makro Online - purchase of frozen baked piemans pies 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - my order number mak698430 not delivered as yet. no trace of my order. 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - bennett read bagless vacuum cleaner 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - unethical behavior/ makro misleading public
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - makro riversands
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Makro Online - overdue undelivered order (mak2437902) with enquiry ticket #499513
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Makro Online - samsung 7 kg washing machine 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Makro Online Contacts

  2. Makro Online phone numbers
    +27 860 300 999
    +27 860 300 999
    Click up if you have successfully reached Makro Online by calling +27 860 300 999 phone number 42 42 users reported that they have successfully reached Makro Online by calling +27 860 300 999 phone number Click down if you have unsuccessfully reached Makro Online by calling +27 860 300 999 phone number 57 57 users reported that they have UNsuccessfully reached Makro Online by calling +27 860 300 999 phone number
    +27 117 970 300
    +27 117 970 300
    Click up if you have successfully reached Makro Online by calling +27 117 970 300 phone number 32 32 users reported that they have successfully reached Makro Online by calling +27 117 970 300 phone number Click down if you have unsuccessfully reached Makro Online by calling +27 117 970 300 phone number 41 41 users reported that they have UNsuccessfully reached Makro Online by calling +27 117 970 300 phone number
  3. Makro Online emails
  4. Makro Online social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Makro Online Category
Makro Online is ranked 34 among 124 companies in the Retail Stores category