Makro Online review: Online order

I placed an online order on the 24th of November. Makro website indicates it will take 2-5 working days for my order to be delivered. I kept checking my order status and noticed ut said "order packed" its been like that ever since the 25th of November. Today it's the 5th of December. I called Makro on the 2nd of December and I was told the courier company went to the store to pick up my order but they could not find it. However, I was promised that my order will be delivered before the end of the day if Makro silverlakes receives the online customer message before 12h00. The order was never delivered. I called again on the 4 of December and I was told the order will be delivered on the 5th of December. I called during the day on the 5th and I was assured the order will be delivered before the end of the day. Im still without my order. They are dishonest. If Makro is overwhelmed by online orders especially on black Friday, they should indicate on their website that delivery might take longer than usual. I bought cleaning detergents and washing powder that were not even on sale. I cant wash my baby's bottles and clothes because I have runned out of my cleaning and washing supplies.