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Mavis Discount Tire Customer Service Phone, Email, Contacts

Mavis Discount Tire
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1.1 7 Reviews 630 Complaints
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Mavis Discount Tire Complaints 630

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2:43 pm EST
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My name is Temeka Dixon, I brought my vehicle in for service on December 27, 2020. I brought my car in for an oil change and nail removal. I was told that I also needed new brakes after they removed the tires. Drove my car home after the service and I noticed a sound coming from the left front tire. Sounded as if the tire was coming off. I drove it home and...

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7:07 pm EST

Mavis Discount Tire Tires and EVERY experience I’ve had thus far here

Previously, this place has always taken at least 4 hours with appointment. Basically EVERY time I've gone there I've waited forever and they haven't been honest. I went there the day after a holiday and there was barely anybody there. I was really surprised and I thought "Ok! well I'll be in and out!" I had called a few days before and made an appointment which they didn't have, which is also happened before. Still, there was barely anybody there. They had told me they had my tire before I came there when I got there they didn't have it. Not only did Markus not apologize, he was rude to me about it. He had to drive out to get it. Shockingly, I was only there for three hours but it should have taken 15 minutes. I am a patient person, but I am DONE.

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3:29 pm EST
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I purchased tires about 1 year ago and while driving today, my low air light came on. I was in Hiram, so I stopped by to have my tires looked at and have them air up low tire. After sitting at the bay for 5-7 mins and speaking to the manager twice, employees just walked by without any acknowledgement, so I left. I cannot get over how poor customer service...

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4:35 pm EST
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I took my car in to get looked at as I was hearing a grinding noise. After they looked at it they told me I needed to replace a wheel bearing but their store couldn't do it and I needed to go to another store. I didn't have the time that day to do that. So once I could I took it to my usual repair shop. After they inspected it they told me they found...

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4:04 pm EST
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To Whom It May Concern: I am former customer who made a purchase at your Mavis Tire Bartram Park location in Jacksonville, Florida on September 16, 2020. I would like to file a formal complaint against the Store Manager, Jason. On that day I promptly reached out to the appropriate number with a request to stop my services immediately, however, I was met...

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11:57 am EST

Mavis Discount Tire Battery replacement

I purchased and had installed, in my Honda Accord, a new battery for a total of $108.61.
The mileage noted on the January 2, 2018 receipt from Mavis facility # 7113472 is 55, 000.
On August 6, 2020 AAA replaced the dead battery noting the correct mileage as 52, 000.
The Honda shows 52, 465 miles as I type this note.
This means the car has been driven approximately 465 miles in 2 months.
It also means the car had around 45.000 miles at the time your service station replaced the battery.
Aside from getting the mileage wrong (which is quite hard to do for anyone with eyesight) your people took several hours to perform the simple task of exchanging a battery!
But to make matters worse the AAA technician informed us that the battery your people placed in my car was totally the wrong size and definitely should not have been installed.
He went on to say he was surprised it lasted as long as it had!
WE ARE TALKING ABOUT ONLY 2½ YEARS!
The battery was so small that it was held in place by 3 bungee cords lest it fly out of the well.
I have complained but have gotten no response. I am not asking for a complete refund on the dangerously wrong sized battery and the installation that proves your people knew what they were doing since I did have the use of the thing for 2½ years but I am asking for at least a response, even if it's just a drop dead!
As of this moment I am telling people to never, EVER use Mavis as they are a fraudulent company and they might do great harm to your vehicle!
If you would care to prove me wrong, you will have to respond! All corroborating papers available.

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1:23 pm EST

Mavis Discount Tire Appointment error!

My appointment (75664) was scheduled for Sunday, December 6 @ 10am. I was on time. I was informed that the tire change process would be about 1 1/2 hours and that I would receive a call. The call never came. I returned at 12.30 pm. The wrong tires were put on the car. My appointment was confused with someone else's! I got my car at 2.30 pm!

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3:27 pm EST
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We did four tire replacement in May this year in Mavis Tire & Brakes (1881 Epps Bridge Pkwy, Athens, GA). During the checkout, my wife was told that the car needed a wheel-alignment. So we agreed to let them do it and paid $79.99 although offered a discount verbally ($60.00). However, right after my wife completed the payment, she saw our car had already...

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9:26 pm EST
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The worst customer service in history. My daughter had a flat tire. I called the store to inquire about the tire replacement. Got an estimate completed while my daughter waited in their shop. Received the estimate, got the pricing break down and was assured that they have her specific tire in stock. Paid in full over the phone right away. My daughter waited...

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10:54 am EST
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I had a 9 am appointment was here at 830 never took car in till 10 ish and frustrated because they couldn't find 2 of the 4 tires so he talked me into another type then same thing happened he couldn't find two of those 4 so I said throw the 2 on I have things today never came back to tell me until I asked an hour later! It is now ten of eleven and i'm still...

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10:03 pm EST
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I went to the Mavis discount tire this morning in Patterson, NY on state route 22 at 10am. I brought my 2011 Jeep Grand Cherokee Overland for an inspection. I maintain the vehicle and I rarely drive it. I left the car there for an hour and I was told it failed inspection because it needed brakes all around. I was never shown the brakes and I paid $21.00. I...

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6:45 pm EST
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On 11/15/20 @ 1:45, I called Mavis in Liverpool, NY, phone # [protected] and they emailed me a work order #115535, and told me to come up and they would get me right in. I arrived at 2:30, and they told me it would be a coulpe hours. When I told him, I was just told on the phone by a female employee (who I could hear in the garage) that they can get me...

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2:08 am EST
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I called Mavis to ask what tires they had available. I was told they could get me tires the same day if I came within 30 minutes. Due to living close by, I arrived within 15 minutes. After about an hour of my car being worked on, a supervisor asked if I was okay with coming back the next day for the alignment. I told him it was fine. When I returned the...

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10:24 pm EDT
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If you like to waste time and money…this is the place to go.  They should be rename the Summerville location of Mavis Discount Tire to "Crooks Are Us".  I went during my lunch break on a Tuesday and spent an hour inquiring about the Flex Spending credit line,   Like most people right now, money is tight, especially with three kids and Christmas right around...

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2:11 pm EDT
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I purchased 4 new tires (Mavis All Season Highway Tour) on 10/15/2020 for my 2018 Elantra. Within miles, I heard a very loud roaring sound from the right side of my car. I went back to Mavis the next day and told them about the sound. They claimed my passenger front wheel bearing was worn and I needed it replaced at 61, 000 miles. I unknowingly trusted...

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3:06 pm EDT
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This date 10/12/20, I called for appt, was told by rather rude manager, Robert, to stop in which I did. At desk was a very helpful young man, didn't get his name, told him I needed my snows put on front and to keep the old tires. He asked if I'd like them aligned and I agreed for $69.95, I agreed. Later he came out and said my power steering needs changing...

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4:43 pm EDT
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Didn't get discount. After calling customer service she instigate more of problem than solving it. They have no respect for the elderly, servicemen and first responders. I'm not going back. True their tire prices are good but they jack up the service of balancing and mounting the tire and what ever else they can charge you with that it actually costs you...

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3:54 pm EDT
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Mavis Discount Tire Oil change and tire pressure

Hello, on September 20, 2020, I, Temeka Dixon, took my car in for service at Mavis Tire at 7005 Concourse Pkwy. I made an appointment for 9:00am for an Oil change, tire rotation, and to check my tires for a puncture. My car was returned to me around 12 noon on the same day. I returned home and decided to check the oil stick, 3 hours later, to make sure they changed the oil. While checking the oil, I noticed that it was very little oil barely on the tip of the stick. I returned to Mavis the same day and spoke to the manager, Roman, and spoke on how unsatisfied I was with the service from this shop. Roman asked it we could go and look at the oil stick and we did. Once he pulled the stick he stated, "There is oil in this car but it is not enough". I stated to him that I paid for enough and they even charged me for additional quarts. He also went on to say that during oil changes, the techs were supposed to wait 10 minutes each time they pour in quarts of oil to make sure nothing cracked. He stated that the techs may have deemed my car ready after waiting 10 minutes and forgot to go back to make sure it was full.
I stated to him that his statement on what could have happened had no bearings on me and why my car was returned to me with very little oil. The manager, Roman, asked if I wanted a free oil change or a free tire balance on my next visit. I requested a free tire balance on my next visit. I was still unhappy even though I accepted the offer. If I had not checked my car, that could have caused extensive damage for me as the consumer to repair.
Before I left, I asked the manager if my tires were checked for a puncture because my tire gauge light was on? He stated they checked and found nothing wrong. On September 24, 2020, my tire gauge light came back on. I took my car back to Mavis on that day and was greeted by Dere'k. I advised Dere'k of my situations with my car since in brought it in on September 20, 2020. The same manager, Roman, came up and asked what was the issue. I recanted about the oil change incident and then brought up about my tires could not have been checked because I am back with issues with my tires. Roman stated to me that they were very busy and I would have to wait until they finished some of the other customers and he could possible fit me in. He also offered for me to return back to the shop on today, September 25, 2020, at 9am. I advised him that I spent 3 hours at this shop on Sunday and then had return to the shop on the same day to fix what I previously paid for. Now, he was expecting me to take off work to lose more of my time, AGAIN.
I walked over to the side and Dere'k came over to me and asked how could he help me. Dere'k stated to me that he was about to get off but he seen the frustration and wanted to help any way that he could. I told him thank you but go ahead and get off I'll just wait. Dere'k insisted that he stayed and assisted me. I accepted and I asked if he could check my tires to see if there were a puncture. He came to my car with a tire mechanism and checked all of my tires to see the pressure. Three of my tires were inflated way beyond capacity and one was way beneath capacity. He deflated three of the tires to the right capacity and added air to the other one. I am under the impression that the techs added air to my tires to see if they were punctured but failed to return the tires to the appropriate capacity. That could have caused a major problem with my tires being at that capacity. The light gauge went off after the pressure was adjusted.
I thanked Dere'k for going over and beyond his duties. What he did should have been done by the manager. Dere'k customer service skills exemplified what a manager should be. He cared more about problem and took time to help me more that the manager, Roman.
I just want to give kudos to Dere'k for assisting me with my car situation.
My whole experience on Sunday was horrible and this is just one of many horrible experiences that I have had here. Very unsatisfied customer.
Thank you.

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5:53 pm EDT
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Quoted one price. Both my husband and I were on the line so, there was no mistaking the price we had agreed to because we both heard it. After work was done and we went to pick up the car, bill was suddenly almost $400 more. There were a few services we did not agree to on the bill and were flat out charged for. Felt genuinely scammed. Manager gave us a...

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4:51 pm EDT
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yesterday about 4pm i stopped into the mavis tire location located at 62 Clinton Ave., Cortland, NY 13045 ·to have a new registration sticker put in my truck my wife went in to ask some one to please put our new registration sticker in our truck the employee comes out scrapes my current inspection sticker half way off before i say to him that is the...

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Mavis Discount Tire. Make it specific and clear, such as "Incorrect Tire Installation at Mavis Discount Tire" or "Overcharged for Wheel Alignment at Mavis Discount Tire."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Mavis Discount Tire. Mention key areas such as customer service, quality of products, pricing, service timeliness, and any other specific issues you faced. Include details of any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the problem, the steps you took to resolve it, including any communication with Mavis Discount Tire, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through time lost, safety concerns, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, articulate what resolution you are seeking from Mavis Discount Tire, whether it's a refund, service redo, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all required fields and that your submission is as detailed as possible.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any updates, responses, or resolutions related to your complaint. You may receive notifications or further instructions through your account.

Overview of Mavis Discount Tire complaint handling

Mavis Discount Tire reviews first appeared on Complaints Board on Jul 18, 2008. The latest review b0 service and the brake system not serviced properly was posted on Nov 9, 2024. The latest complaint Tire Alignment was resolved on Apr 08, 2023. Mavis Discount Tire has an average consumer rating of 1 stars from 637 reviews. Mavis Discount Tire has resolved 15 complaints.
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  1. Mavis Discount Tire Contacts

  2. Mavis Discount Tire phone numbers
    +1 (800) 757-4291
    +1 (800) 757-4291
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    Customer Service
    +1 (877) 684-7365
    +1 (877) 684-7365
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  3. Mavis Discount Tire emails
  4. Mavis Discount Tire address
    358 Saw Mill River Rd Ste 1, Millwood, New Jersey, 10546, United States
  5. Mavis Discount Tire social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
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Mavis Discount Tire Category
Mavis Discount Tire is ranked 54 among 493 companies in the Auto Parts and Repair Stores category

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