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Mavis Discount Tire Customer Service Phone, Email, Contacts

Mavis Discount Tire
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1.1 7 Reviews 629 Complaints
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Mavis Discount Tire Complaints 629

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R
3:35 pm EDT
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I called said it would be about 176.00 $ I went got it done the salesman said 400.00$ I said you're estimate said that was the price under 200.00 & Then he dropped it 10.00 $ Instantly I knew he ripped me off said I checked your front end too 0 $ on invoice he changed me 50$ per tire the high price at and shop charges 25 $ balanced and installed he made up...

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M
9:49 am EDT

Mavis Discount Tire Free tire mavis cant fix other tire

In lakewood I went to mavis yesterday n they couldnt fix my tire n said I had to wait til tuesday for a free tire sine I have the maintance on all my tires. I then went to mavis today to rt 37 in toms river nj n they couldnt do anything either n then I drove to mavis in south toms river n the manager wanted me to pay 90 dollars n he couldnt give me a free tire cause he would lose money on a free tire. So why do I have the package on all tires n nothing can be done?

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6:33 pm EDT
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Arrived at mavis tire on glyn street in Fayetteville Georgia. On time a hour later I was told they only had three of the tires, they quoted me for a full set. I continued watching my vehicle on the rack, with the hood up. For a tire install and then they said I need a wheel alignment. They car drove straight on the way there. So I'm thinking new tire...

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J
9:56 am EDT

Mavis Discount Tire Customer service

Hello. I have had the worst customer service ever with Mavis. I've scheduled 2 appointments that couldn't be honored. The first was rescheduled to this morning. A rep name K.D. reassured me that I would be 1st since I had to reschedule my appointment from last week. I got up on my day off to make sure I was there by 7:45 for my 8am appointment. The door was still locked at 8. Around 8:17 I decided to call customer care because no one was there still. The woman phoned the regional manager and told him that I was waiting and it was a repeat attempt. She assured me that I would be next in line and told me if they couldn't accommodate to call back and they would honor the promo and move my appointment to a location of my choice. I went back to the location and the line of customers were lined up inside and outside the store. There was only one counter clerk and when I tried to get his attention nothing happened. I spoke to the technician and asked for a manager and he told me he didn't know who that was because it was his first day. At this point I decided to call customer care back and was put on hold and then after a few minutes it fed me to an answering machine. I proceeded to call back 3 more times and I still couldn't reach anyone. It would put me on hold and then send me to voice-mail or drop the call even though it said I was number one in the queue. My issue was I wanted to make sure I got my service with the promotion was still running, now I've wasted two of my mornings, still haven't been addressed or taken care of and the customer service has been the worst I have had when it comes to car care. I would never recommend Mavis to anyone in search of service if this is how the company conducts business. This disregard for customers time has truly been unmatched.

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10:11 am EDT

Mavis Discount Tire Tire

To much to write. Poor service, poor job efficiency, poor customer service please contact me for details [protected] Cedric Solomon... never going back...

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A
6:19 am EDT

Mavis Discount Tire My car and the connection of my starter

My name is alesia and i was told not once not twice but three times that the staff was short if mechanics every time i asked if my car and me and my husband paid $406 on may 5th 2021 for parts and labor and within a week in a half later were are back in the same position with no running car not connection...we were told by the( thedore location mechanic )that this car has a recall on the issue thats causing it not to crank and i contacted the ford company here in mobile and gave my vin number there were no open recalls on my car...im very disappointed and im out if $406 and my vehicle is still disable its not my problem if mechanic staff is short and its not my problem to find the broken issue on my car that what i paid them to do the first time now its excuses every time i call and ask why they cant solve the issue of my car not starting ..thus is ridiculous

Desired outcome: Get my vehicle back on the road safely and save cost and frustration

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P
11:24 am EDT

Mavis Discount Tire Shocks replaced when real problem was “stop bump” devices

This is Dennis and Patty Nielsen. 2289 White road Cherokee county White Georgia 30184. [protected].
We own a 2005 Cadillac Escalade we bought new and has over 295000 miles on it. In Feb 2021,
Mavis on Hwy 20 in Canton Georgia put new Shocks front and rear and ride was worse than before they replaced Shocks. We returned several times and nothing resolved the problem. A friend of ours found the real problem never was the Shocks, but instead all 4 "stop bump" devices were completely worn out and missing, but Mavis never ever detected that. So a $1547 repair bill should have been $100.

Desired outcome: Our $1547 refunded plus any pain and suffering money you feel we are entitled to for this 3 month grueling ordeal.

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H
8:31 am EDT
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Mavis Discount Tire scratch

i had four tires put on a2015 silverado, club cab. tech rubbed against a black truck on secound door, drivers side.im guessin this happend taking truck out .it is very tight between door and lift post.you have to step on the mounted step to get in the truck its slightly lifted.put a scracth lenght of door.you can see were they started low and stepped up by fallowing the scracth.
i keep this truck maticulusly clean, but i was caught in the rain.you can also see where they wiped the overspray off the truck as it was scratched.
this is a blacked out full size truck.
very disapionted every time i get in it, because i see this scracth when i get in it
im not getting any resutls on this situation.they act like thy could care less about my situation.truck cost me 50k, and i didnt cause this. at least ive learned to do a walk around before i leave. would really like this adressed.

Desired outcome: repair it.at a shop that i approve off,to many hacks out there,

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A
8:26 pm EDT
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Took my car for new breaks cause I heard grinding in the front. The manager tells me its gonna be a while to get it taken care of because the tech guy didnt arrive until 9-9:30am. I got there at 8am. 12pm rolls around and manager comes to me saying that all rotors have to be changed (they have to charge me for something, considering the last break job I had...

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4:14 pm EDT
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I have been a long time customer of Mavis. I have not had problems until recently. I went in for an oil change at the Mavis Chastain Meadows in Marietta, GA a few weeks ago. I was told by the technician after inspection that I needed brakes. I was charged over $300 for brakes. I assumed the problem was solved. A few days later, my car started making more...

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D
11:11 am EDT

Mavis Discount Tire New tires

In September 2020, I purchased a new set of Pirelli tires from Mavis. They were almost $1000. I also paid for an alignment. As soon as I pulled out onto the highway after purchasing the tires, my car was shaking. I called them back and made an appointment to bring it back. They kept my car all day, I picked it back up and left. Again the car was shaking really bad. I called them back, they couldn't see me and said go to another store in Huntsville. I called and made an appointment with that store, took my car in, they kept it all day. They told me that the car had never been aligned even though I paid for the alignment at the other store so they did an alignment on the car. Each time I took my car in they all verified the vibration/shaking but kept saying they really didn't know what was wrong. My car never had this shaking/vibration before I had those new tires put on. So I picked up the car again and still it was shaking. I called and made an appointment to bring it back and I took it back and they kept it all day again. I was pretty much told I would have to live with the vibration/shaking. 😳 Now seven months later I am still dealing with this vibration/shaking and it's even worse. I called and made an appointment to take it back to the Mavis tires in Madison. I took it in on Friday they kept it all day Friday and never called me, I had to call them twice. They had not even looked at my car so I left it overnight and they kept it all day on Saturday. They never called me so I just went to pick my car up right before they closed and they still had not looked at my car. The manager Michael told me to bring it back in on Sunday and they will take a look at it. I called on Sunday morning and Michael was off and Alex told me that they were booked and could not see me at all. So now I'm fed up and I guess I will have to file a complaint and or lawsuit against them. Oh and did I mention I called the regional and he sent me back to Michael the store manager?
Their customer service is awful! They do not know how to schedule people! You can't just leave your car up there for days and they don't even take a look at it! They cannot keep employees! I wonder what that's about? My car did not shake when I first pulled in to Mavis to get new tires! 😡😡😡

Desired outcome: For my car to be fixed!!!

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Heaven Marie
US
Oct 06, 2022 3:51 pm EDT

I’m so nervous, I bought two new tires through Amazon and am scheduled to have the tires installed at mavis on Sunday. I just need new front tires installed. My car has no other issues. It doesn’t shake or vibrate or anything else. They had better not pull any shady [censored] or I’m going to lose my cool.

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T
2:33 pm EDT
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Had a flat tire and put the spare on... Got home and made an apt to get new tires installed the next day at noon last Thursday, 4/8/2021. Checked in... They said about an hour and a half. I decided to stay and wait. Three and a half hours later they pulled the car inside. Thirty minutes later, it was done. Happy to get out of there, I signed the paper...

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L
12:03 pm EDT

Mavis Discount Tire Condescending customer service

3/7/21 an oil changed was performed by Mavis on my 2017 Subaru WRX STI. 3 weeks later, all the dashboard alert lights come on. After immediately bringing the car to the dealership, the technician indicated the lights were from overfill of oil. I call mavis and talk to store manager Bill. He says thats not possible and the tech was lying. Told me they watched the video from that day and the employee put in correct amount. I never saw video. The aggressiveness, accusatory, condescending manor of management was unnecessary and uncalled for. And coming from someone as the store manager is a real shame how to speak and overall treat their patrons. As I was trying to resolve the issue, they just told me Subaru was wrong and they werent at any fault.

Desired outcome: refund

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C
7:49 pm EDT

Mavis Discount Tire Issues

Went to get 4 tires installed plus alignment. After work was done it was a grinding noise coming from front end of vehicle. On top of that issue they cause another issue with the ABS and traction control system. My vehicle didn't have any issues before then. They didn't fix the issues, just told me to take it elsewhere. Would not recommend to take your vehicle to them unless you have no choice. I believe they could've rectify the issues instead of trying to sweep it underneath the rug.. I'm really frustrated especially waiting for 7 hours

Desired outcome: Didn't fix the issues

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E
3:00 pm EDT
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Visited 4/3, made an appointment for 10am it did not make any sense to make an appointment. I left Mavis 425 Dekalb Industrial Way, Decatur, Georgia at 1:30pm, now that is ridiculous with an appointment for 10:30am. I believe the general manager was working, no introduction was made. I repeated what the general manager said that my repair would be free...

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10:53 pm EDT
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Mavis tires sold me a tire warranty and I (Eloise Fleming) I went back to Mavis for a tire repair (Mavis said the nail could not be taken out via repair) about 4 months ago, another visit 1 week ago, - was told to come back the next week on the Wednesday-I arrived and was told no tire was at Mavis, only explanation was the truck comes twice a week, come...

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10:57 am EDT
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Mavis Discount Tire tyre and brakes

my name is suraj mani madaan
19 august lane hicksville newyork
phone..[protected]
sir two mounth before i put 2 new front tyre and also new brake
after this when i drive 55 miles and puch the brake,
brake and stering vibration than car is not my cantrol chance for accident i give two times complaint your {old country road hicksville} where i put tyre and brakes
but my problem not solve
please solve my problem sir
thanks

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9:59 am EDT
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Mavis Discount Tire I took a brand new rim into a store here in Acworth Ga. Was told after an hour is was cracked , my opinion it was cracked by the tire installer.

Mavis Tires & Brakes
3443 Mars Hill Rd. NW
Acworth GA 30101
[protected] This was the store I went to, I took a brand new rim fresh out of the box to your store to have a tire installed . I was told it would take a half an hour to get it done so I left. Called your store 30 min later and was told they had not gotten to it yet, ( the store was not busy when i dropped off the rim people were standing around in the service bays) I called back another 45 min later to be told by Kenny who claimed to be a manger that the rim was broke and they could not install the tire on the rim, I told him it takes 5 min to install a tire on a new rim and they were stalling to try and come up with a story to why the rim was broken. I told him I wanted to speak with his manger and I hung up and proceeded to drive back to your store. Upon arrival I was greeted by Kenny in the lobby who proceeded to chastise me for my tone of voice and his manager was standing there and I tried to speak with her, she proceeded to walk away from me. Kenny took me in the garage to show me the rim, I proceeded to tell him the rim was not damaged when I brought it in. He got in my face and said loudly ( as if to intimidate me) WE DIDN'T BREAK YOUR [censored]ING RIM. I told him I thought we were not raising our voice, he stuck his chest out as to intimidate me and said we aren't in the lobby with customer now. He then said you don't raise your voice to me almost felt threatened by him. I told him i wanted something in writing from him with your letterhead on it and corporate phone number. I grabbed my old rim and new rim loaded it in my car, Kenny brought me a hand printed note on a piece of scratch paper with no store information and no phone number. I asked him what the corporate number was, he told me to look it up. As I went to pull out of the parking lot i saw the people in the garage all laughing like they got over on me. The Rim I purchased was for 2016 Nissan Sentry SR 10 spoke 17x61/2 inch you can guess how much that cost me . Now I have to purchase another one. I worked in the service Industry for years and the way this was handled was a nightmare. I your other stores operate with the lack of professionalism I experienced there good luck. I know I will be sharing my story anywhere I can. I will not be back to your store . I thought you might like to know but in the background of my mind I really think Customer service is a thing of the past. No one takes responsibility for there own action anymore it is always some one else's fault.

Desired outcome: My new Rim paid for because your store cracked it.

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9:26 am EDT
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I am complaining on my tires, I went on 3/18/21 to replace my 4 tires and one looks like burn out side. I went back and they told me that I did the damage

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3:32 pm EDT
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Mavis Discount Tire Credit Card Fraud

On 11/3/2020 my 2014 Ford Escape had work performed at Wall Township NJ Mavis, 1906 Rt 35, Wall, NJ 07719 total bill was $319.88. I paid using a Visa Card, that had no balance, a card I rarely use. On 12/3/2020 exactly one month later I was contacted by my bank that my Card was being used for unauthorized purchases at 2 locations in NY State. Total was $3928.96.
The Bank declined the charges and closed that account. That Credit Card on 12/3 had never left my wallet or used to charge anything but Mavis on 11/3. I not only will never go to Mavis again, I am hoping that I can file a police complaint. I will make sure that people in this community are informed of the fraud of my Credit Card at Mavis. Pretty poor way to do business!
Elaine Pepper
e mail [protected]@aol.com

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Mavis Discount Tire. Make it specific and clear, such as "Incorrect Tire Installation at Mavis Discount Tire" or "Overcharged for Wheel Alignment at Mavis Discount Tire."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Mavis Discount Tire. Mention key areas such as customer service, quality of products, pricing, service timeliness, and any other specific issues you faced. Include details of any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the problem, the steps you took to resolve it, including any communication with Mavis Discount Tire, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through time lost, safety concerns, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, articulate what resolution you are seeking from Mavis Discount Tire, whether it's a refund, service redo, apology, or any other form of redress.

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Overview of Mavis Discount Tire complaint handling

Mavis Discount Tire reviews first appeared on Complaints Board on Jul 18, 2008. The latest review Couldn't perform service but charged me anyway; damaged vehicle; was posted on Oct 25, 2024. The latest complaint Tire Alignment was resolved on Apr 08, 2023. Mavis Discount Tire has an average consumer rating of 1 stars from 636 reviews. Mavis Discount Tire has resolved 15 complaints.
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  1. Mavis Discount Tire Contacts

  2. Mavis Discount Tire phone numbers
    +1 (800) 757-4291
    +1 (800) 757-4291
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    Customer Service
    +1 (877) 684-7365
    +1 (877) 684-7365
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  3. Mavis Discount Tire emails
  4. Mavis Discount Tire address
    358 Saw Mill River Rd Ste 1, Millwood, New Jersey, 10546, United States
  5. Mavis Discount Tire social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Mavis Discount Tire Category
Mavis Discount Tire is ranked 54 among 493 companies in the Auto Parts and Repair Stores category

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