Mavis Discount Tire’s earns a 1.1-star rating from 636 reviews, showing that the majority of customers are dissatisfied with tire purchases and services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
service
I went today to get an oil change on my truck and have my brakes checked because they're under warranty from mavis and I have had difficulty with the car shaking over 40 mph when I brake. they charged MORE for an oil change than the mavis a mile away I usually go to (but didn't today because this is closer to my home to walk from). the oil change at thi...
Read full review of Mavis Discount TireBrakes on my car... It's been at least 6 weeks.. A lawyer is my next option.
I dropped my silver 2004 Jaguar off to get the brake pads replaced on Friday, Oct 20th, 2023. Today is December 4th, 2023 and my car has not yet been returned to me. The brakes were bad, but they were working... I drove the car to the Mavis Tire and Brake Shop. Now, the brakes are not working at all. For six weeks and counting, I've had no car, the car on...
Read full review of Mavis Discount TireBrake price
I took my Subaru legacy in for brakes today. I was quoted $950.00 with flush before brake coupon offfered by you and this would include rotors. I was then called to tell me what the car needed and the price would be the sameThe brake special was $159 and change. I asked price should be $800/850 with coupon including rotors. I was billed $980 with coupon...
Read full review of Mavis Discount TireOil pan and gasket replaced
I was serviced at Bayville NJ Mavis on 11/25/2023. I had an oil pan replaced and gasket, 2 wipers, synthetic oil change and a battery. I was quoted $800. When I got the bill it was $1000, which I thought was high. I opened a Mavis charge with 0 interest for 12 months.
Today! December 1, 2023 there is oil leaking in my driveway. I have completely lost confidence with Mavis and. I plan on bringing my car to a Nissan dealer to'see what the heck was done to my car. This car only has 22,000 and it is a 2013. What is my recourse regarding this? Shabby work and the cost on a
credit card.
Claimed loss: To be determined
Desired outcome: Refund for over charging on a Mavis Credit CardProper repair work by a qualified mechanic. Nissan Dealer or supervisor in charge of Mechanics.
Qualifying Nissan dealer to do repair on Oil Pan/gasket. Mavis Bayville Manager Victoria contacted and working on calling corporate for reversal to my credit card. This was totally unnecessary as it was check twice and told all was OK. Little did I know that there was not a mechanic on Sunday
Dec. 3. I should have been told this. Brooks took care of me and when I watched my car was
not lifted to inspect. For piece of mind and safety I went to the Nissan dealership
Brake service
Buyer beware! Like several other reviews listed here, if I could give negative stars, I would. I took my car here on 8/28 to have brakes and rotors installed because they were $100 less expensive than the next closest bid. After 4 days of back and forth being told they were sent the wrong parts 3 different times, I finally received my car back on 9/1...
Read full review of Mavis Discount TireBrooklyn Mavis - 832 Penn.Ave & Stanley St Brooklyn, NY 11207
One of the tires that I bought has a bubble just after 1 week of driving. I am working as an uber driver and you know it is very dangerous to drive it with passengers.
Bear in mind that the tire in question has a production date of 2022, and I think it is very grave to sell tires with an old date of production.
So, I Recommend you to prepare a replacement asap.
Looking forward of your reply
Brooklyn Mavis - 832 Penn.Ave & Stanley St Brooklyn, NY 11207
Facility: 7115845
Invoice # 0433-[protected]
Work Order # [protected]
Invoice Date 10/17/2023
Item# [protected] Quantity 2 Gdyr Assurance MaxLife BK SL
Claimed loss: Bubble in a tire with a old production date 2022
Desired outcome: Replacement
Installation of power steering pump
In August 2022, I had a Power Steering Pump and hose installed at the #0310 store, in Lawrenceville, NJ. They did the job and a year later, I had to have a new Power Steering Pump installed. I spent $400 just for the Pump at Mavis. They did not inform me in writing or otherwise, that the Pump would need to be replaced a year later. I have called the 1-800 number at least 5 times. My ticket number is #859740. The representative always defers my call to David, the Regional Manager. David has not called me back within the 48 hours that they tell me.
I am very disappointed in the customer service and will not recommend or ever go back to a Mavis Tire Center. Note that I was a regular customer for tires, and oil changes, front end alignments.
Unless I get a resolution for my issue, I will continue to give Mavis negative reviews on whatever platform they have.
SH
Claimed loss: I have lost an additional $151 for a new pump and $400 for the new install.
Desired outcome: I would like to be compensated for my Power Steering Pump.
Tire replacement & customer service
From: Carlton Moore, CM November 5, 2023. To: Daniel Krauss, Vice President, Mavis Tire & Brakes Re: Lack of Customer Service (Tire & Rim Damage) 2019 BMW 530i Mavis Tire & Brakes #865 4385 Ogeechee Road Savannah, GA, 31405 I am writing this letter regarding my most recent experience with Mavis Tire & Brakes. It is not often that I find myself...
Read full review of Mavis Discount TireVery poor service
I came in Mavis with an Appointment for 9:00 a.m. I waited up until 10:15 a.m.? I was told that they was short staff to the point that the mechanics was still working on the same cars from Friday that they did not get to finish due to short staff. So I made another appointment for Sunday @ 9:00 a.m. again, it is now approximately 9:38 a.m. and my car i...
Read full review of Mavis Discount TireTerrible oil change and customer service
Got my wife’s oil changed in her VW Atlas. Two days later there was quite a bit of oil on my garage floor. Called up there and without apologizing the employee just quickly told me to bring it in in the morning. Fast forward to the next morning I bring the car in to get the issue resolved and the manager on duty proceeds to yell at me saying “don’t talk to...
Read full review of Mavis Discount TireProduct Flaw and service response
10/15/23 Evoluxx tires installed Utica, NY. Invoice [protected]. 10/17/23 tire found flat in AM at Hotel. AAA found leak in stem of right rear tire. Wilkes-Barre Mavis repaired (no charge). Drove to Coconut Creek,FL (home). 10/24/23 drove to Doctor, Left Doctor to go home tire went completly flat on highway. AAA came changed tire. Determined tire got soft and wore out and went flat. Went to Tire King in Pompano Beach said didn't have replacement option (never offered when I bought tires in Utica). Replaced tire at 50% dicount. Tire was put on 9 days ago either the tire was flawed on installed improperly to have these problems. I should have at the very least gotten a new tire at no charge.
Claimed loss: At least $50.20 charged to replace tire. Invoice 0002079Never offered replacement option at time of purchase.No one took responsibilty for flaw or improper installation.Tire lasted nine days!
Desired outcome: $50.20An acknowledgement of responsibility.
Informed of unnecessary brake replacement
RE Somers Point Mavis 1 Bethel Road Somers Point, NJ 08244 When I was informed that the tires were ready to be installed, I received a call from the manager that the rear brakes were almost metal to metal and the front brakes were at 10% usage left. He offered to replace the brakes for $1100.00 but could do it for $931.00 As I was not experiencing any...
Read full review of Mavis Discount TireExtremely rude and unprofessional
Some of the rudest people and worst customer service I have ever dealt with . We got 3 of our tires changed yesterday 10/23/23 at their other location “tire kingdom” on OBT. Which is about 20 mins from the Daryl Carter location. When we were driving later last night one of the tires blew. Side wall and all. This morning , we figured since we live literally...
Read full review of Mavis Discount TireRear tire replacement
17 Oct 2023, I've had previous bad experience with Mavis and had sworn never to return but out of convenience I stopped in for 2 rear tires, I specifically ask the rep NOT TO INSPECT my vehicle as that was the nature of my previous bad experience, went across the street to eat, returned to find a guy under my hood and another examining my front passenger...
Read full review of Mavis Discount TireMisdiagnosed issue
On 9/27/23 took my 2015 Chrysler 200 to Mavis 763 Bethlehem Pike Montgomeryville [protected] for tires need front brakes which was fine. Also asked that they check front end as I heard rattling. Everything per Mavis fine just needed front brakes in addition to tires. Went back 10/2/23 due to rattling in front, advised I needed struts. Which also did not...
Read full review of Mavis Discount TireHaving to pay for a defective brand new mavis tire.
Purchased on 9/25/2023, 4 Brand New Mavis All Season Highway Tour tires and also had rear brakes replaced. Spent $1279.00 for this service. I also, included in this bill, purchased a 4-tire extended warranty on tires.
On 10/04/2023, I found 1 tire losing air, which alerted my cars low tire warning system, while on the road. quickly filled tire back up and was just able to get it back to same shop where I purchased them. Both manager and service tech. remembered me from 9/25 and quickly determined that the tire was defective. Manager said they would replace tire, but I would still need to pay for Labor, new Warranty for tire, and other incidentals, coming out to $55.00.
ST: 0301 WO: [protected] INV: [protected] $1279.50
ST: 0301 WO: [protected] INV: [protected] $158.36
Andrew Introne
Cell#[protected]
[protected]@aol.com
Desired outcome: I would like a refund of the $55.00. Had tire for 9 days, I am now hoping the other tires will not have this same defect. I had other services done and spent money at Mavis.
Computerized wheel Alignment on 09/02/2023
I brought my jeep to mavis located at
33Parker Avenue
Poughkeepsie NY 12601
I arrived at 8am to have shocks installed that I purchased from Advanced auto . I waited until the jeep was done. At 11:00 I was told that the jeep was done and paid for the service.
It was along time by the test drive was done after I paid . I was then told that the job wasn't done . By 3:00 I was able to drive away.
Yesterday the passage side tyrod came out as I was coming from physical therapy to pick up my son from his group meeting.
I lost all Steering and had to call a tow truck. I was shocked when I called the shop and I was told ."if I can't get it to them by myself they couldn't help me .
Desired outcome: I will not go to Mavis for the warranty for any reason. This was a very dangerous situation. For the store to even consider me to crash in the curb on the street and not have any concerns about my family safety.
Service Ripoff
Mavis Discount Tire
291 East Hanover Ave
Morristown NJ 07960
On September 18, i bumped a truck that had a hitch going in into my front end causing radiator fluid to pour out. Mavis did a "repair that cost me
$2526.73. When I picked up my car on September 21, fluid again poured out, whereupon I had it towed to Audi Mendham NJ, where THAT repair cost me cost me $3633.85 while it was expertly fixed.
Desired outcome: Refund of so-called "repair"
Wheel alignment and new tire purchases
On 10/4 went to Mavis tire location to purchase wheel alignment and new tires. The wheel alignment was not done on my car and tires that were installed were old not new. Store clerk omitted service was done as purchased. I have reported this incident to Mavis customer service and the regional manager. I'm very disappointed that this occurred requires further investigation. Details of incident are below:
Customer inquiry ref# 853559
Invoice # 1055-[protected]
Work order# [protected]
Invoice date: 10/4/23
Store location: Calumet city, IL
Zip: 60409
Desired outcome: Apology letter, tire purchase refund or store credit.
Services/work not completed, unauthorized charges, employee dishonesty
It's taken me 1 week to gather up the strength to write a complaint, just the thought of having to re-live this experience makes me physically ill. You would've thought after a horrible experience in the Beacon location a year or so back when they charged me for a new tire and sent me on my way with the same tire that was damaged, i'd steer clear from thi...
Read full review of Mavis Discount TireMavis Discount Tire Reviews 0
If you represent Mavis Discount Tire, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Mavis Discount Tire. Make it specific and clear, such as "Incorrect Tire Installation at Mavis Discount Tire" or "Overcharged for Wheel Alignment at Mavis Discount Tire."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Mavis Discount Tire. Mention key areas such as customer service, quality of products, pricing, service timeliness, and any other specific issues you faced. Include details of any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the problem, the steps you took to resolve it, including any communication with Mavis Discount Tire, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through time lost, safety concerns, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, articulate what resolution you are seeking from Mavis Discount Tire, whether it's a refund, service redo, apology, or any other form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have completed all required fields and that your submission is as detailed as possible.
9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any updates, responses, or resolutions related to your complaint. You may receive notifications or further instructions through your account.
Overview of Mavis Discount Tire complaint handling
-
Mavis Discount Tire Contacts
-
Mavis Discount Tire phone numbers+1 (800) 757-4291+1 (800) 757-4291Click up if you have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number Click down if you have unsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 1 1 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone numberCustomer Service+1 (877) 684-7365+1 (877) 684-7365Click up if you have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number Click down if you have unsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number
-
Mavis Discount Tire emailsmavistirecustomercare@mavistire.com100%Confidence score: 100%Supportmkiely@mavistire.com99%Confidence score: 99%hrconnect@mavistire.com93%Confidence score: 93%hrmmontes@mavistire.com92%Confidence score: 92%
-
Mavis Discount Tire address358 Saw Mill River Rd Ste 1, Millwood, New Jersey, 10546, United States
-
Mavis Discount Tire social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
Most discussed Mavis Discount Tire complaints
serviceRecent comments about Mavis Discount Tire company
New tire installationOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!