Maxis Communications
Reviews and Complaints

Khamis - 2/6/2022 / Jam : 6.04PM

Saya telah membuat panggilan ke customer service untuk report mengenai status Wifi (Maxis fibre) saya yang tiada signal. Saya dimaklumkan tindakan akan diambil segera untuk menghantar teknisyen supaya dapat menyelesaikan masalah saya.

Jumaat - 3/6/2022 / Jam : 10.07AM

Saya membuat panggilan dan dimaklumkan report baru dihantar pagi ini untuk diambil tindakan hari SELASA - 7/6/2022 / Jam : 9.30AM.

Saya merasa seperti aduan saya tidak dipandang serius dan mengambil mudah kerana tiada tindakan segera daripada pihak maxis atas kerosakan yang terjadi daripada pihak maxis sendiri. Sila meningkatkan mutu service anda untuk pelanggan anda. Untuk pengetahuan anda banyak perkara penting untuk dilakukan sepanjang tempoh masa yang dilengahkan oleh pihak maxis ini. Sekian terima kasih.

Maxis Order and Contract Form - Order ID [protected] dated 15 Feb, 2022

Reference to the above-mentioned, the I Pad was delivered on time. The change of modem to 300 Mbps has still not happened in spite of no less than 5 calls to the customer service since February till now. Everytime, I was told we will be contacted.

The contract is in my wife's name, Samsiah and I am the husband, Zaid Lam Abdullah. My e-mail address is [protected]@yahoo.co.uk

We had downgrade our line and had been approved 1 month ago. However Untill now, Maxis still didnt process with my application.

Downgrade Approval Case ID : MP/2022/03/8637

Account manager : Mohd Faizal bin Zakaria

Customer Name : Moons Cafe

I would like hear from you soon otherwise ill just write an email directly to MCMC. Thanks

I have paid the bills for this month for maxis mobile services last month, my line still interrupted by the maxis, I already make a call to maxis two times for restore the line, and its promise me active the line after 30 minutes, but its not active since last week. For this, I have filed a complaint to MCMC.

Hi I have recently bought my phone from your zerolution plan but i have yet to receive a call from the Manager , eventhough i have spoken to sharvin and rubini

on 30/4/2022 i had walk in to maxis service center to understand that if its possible to change my plan as i would like to buy the phone outright as i had accidently selected the zerolution plan but to my dismay they informed me that they can help me as its already signed by me. i had also informed them that i had just received the plan 2 days ago so i was asking for a support as being on their platform for nearly 10 years.

The service center person informed me to call the service hotline where mr Sharvin and Rubini were the 2 person that i had spoken to but to my dismay the raised their voices and were not helpful as their Manager is also not calling me back to address the issue .

i know maxis not care about our complains, but i always pay 40 plan on time..but they keep massenge me and send me a letter.. the overdue almost rm100+.. its unlimited call but why i have overdue charge? i pay on maxis app but the overdue charge keep coming..i call maxis center but im talking to a robot? how my problem want to solve hah? this is worst

• I was in overseas from 15th Jan to 20th Feb 2022 and My maxis line was always switched off throughout my vacation and I only switched it on some time to check whether got any messages from my Malaysian number.

• After returning to Malaysia, I was shocked after receiving the maxis bill of RM700+ with an additional call charge of RM243.60 for “International Roaming” which I never received any incoming calls so.

• I have lodged in a complaint to Maxis on 5th of March and Maxis informed that they will revert within 48 hours, and I can exclude that RM243.60 when I make payment to my bills, but it was never resolved until Today 26th of March when I am writing this complaint.

• In between these 3 weeks’ time, my mobile number has been barred 3 times by Maxis and all the 3 time I have spoken to the Maxis customers service and I was informed that my case is still under investigation and they will unbarred my line ASAP and every time I did informed them to expedite my case and put a note and do not bared my line once again and Today is the 3rd time my line was bared and it make me very Mad.

• And as usual, I had a call with Maxis once again and after a 25-minute call conversation with multiple holding minutes, at last I have been informed that it is my mistake for not deactivating the voicemail and I need to pay for the international roaming charges which is not fair as I never knew that the voicemail will be activated automatically, and it need to be deactivated.

• My question, if it is my mistake to deactivate the voicemails, why I am been put on hold for 3 weeks’ time for an investigation and why they need to barred my line for more than 2 times in a row. Every time my line is barred, not only me was affected, but it also affects all my share lines under my package., it has created many consequences in terms of personal and officially.

• At last, I have made the payment of RM243.60 today to unbarred my line. If I am the one who need to make this payment, why I need to wait for the three weeks’ time and why I need to go through all these call barring situations.

• I am a Loyal maxis customer for the past three years and I really seek for an explanation from Maxis on this matter and also expecting Maxis to compensate me for all the inconvenience caused to me mentally and also to refund my money for the Amount of RM243.60 which I have paid today for the international roaming charges.

• Attached here with the other supporting documents.

Ref no: CS0279590, CRN: 002416917P

This issue been drag for almost 2 months and still not settle. Maxis told me the installation date is on 8 Mar 2022, 11.30 am. I waited for the whole morning , and give a call to maxis, but maxis told me they are on the way to my office. I waited for the whole day, no one call, no one turn up. This is very bad image of you to give empty promises. After that i been calling everyday to follow up on the same issue, they give an excuse that my management team need the working permit for them to carry out the insatallation. In fact i already check with management, there is no such things that required working permit for the installation of Wifi. Fine, I ask management to give me the working permit approval and email them on 10 Mar 2022. Since then everyday i been calling to ask for a confirm date when can i expect the installation. But no one following up on my case. Am i your customer or Maxis is paying me every month ? I paid for the service but i never get anything for 2 months. Kindly look into this matter and i expect this will be solve soonest possible. I have to lodge a complain to the KPPDNK if this is so hard for you to just work out a date for the installation. I am very disapointed to your team as i am a loyal customer with Maxis for for many years

I just upgraded my maxis home fibre on 4 march. 8 march my home fibre internet is not functioning. I tried to contact maxis using twitter, maxis app, whatsapp and phone call, all are answered by machine and it doesnt solve my internet connection. Until now, I still can't use my internet despite I am still paying for the service. Need maxis to fix my internet asap.

Dear Maxis,

i am a maxis customer for two years and as i know all the bill payments up to today is up to date without any delay once the billing is out every 6th of the month. And i have not blacklisted by any party.

Recenty i have purchased iphone 13 under 128gb postpaid plan, but at the centre once they checked my Identification Number on their system saying that i fall under category C, due to this, they have asked me to pay an advanced payment. On top of this, the incharge person added another plan(a new simcard with data plan amounting RM24 for first three months and RM48 for subsequent months) is compulsory for this iphone packages due to this phone comes with bundle package.? i never heard such a plan like the above before. i really dont understand all this and how this works.!

But i end up buying the phone with all the packages above.

Asked me to pay advanced payment but still lock me under 2 years contract.

I asked them back what is category C means? they replied me maybe your payment history is bad or still new as a maxis customer or earlier blacklisted by maxis? So now i need to know the exact reason why im categorized as under category "C" .

How long more do i need to stick with maxis to be categorized under category A ?

I'm really feel disrespected as a maxis customer. 2 YEARS customer but still collecting advanced payment.

Kindly please someone revert me back and explain what's going on.

Maxis Centre: PJ SS2 Branch

Personal Email: [protected]@yahoo.com

Hi,

I am subscribing to Maxis Broadboard RM135 per month and the it is 30mbps, and unlimited usage per month.

The usage normally is stable in the morning.

During the meeting today, I had been disconnected many times and it is disturbing, and disappointed.

The wireless broadband internet speed always drops below 1mbps during night time near Taman Malaysia, Ipoh. Every month, I've to pay RM146.30 but not able to use the line. Please rectify.

Hi.. I just want to highlight few things.. Maxis might not even care about my writing here but I just want to gave them a heads up.. Please improve your outlet customer services, you guys should be more polite, graceful, had courtesy and empath on customer.. I know u had more than 100 cuctomer per day but each one of them sometimes is their 1st time so 1st impressions is important, if you gave us that [censored]y, attitude impression, do u think we will be back again? Definitely no right.. Because I also was in same line, customer services and retail so I don't gave simply [censored] talk here because I knew what shold u guys do.. This happen to me and other customer nag while waiting and I also had same experience and btw its Maxis Centre at Klcc.. I am your loyal and regular customer, I used maxis line for quite sometimes now and its my 1st time visiting there and I'm planning not going back there.. I prefer small outlet like Maxis Centre Wangsa Walk which more graceful and help me with suggestion and that's what I need.. I am customer sometimes we don't know what to decide, that's y we came to store, to ask for your advice, if I knew what I should buy, I wouldn't need to came to store is it? I just go buy online.. So please be more polite and graceful even thou u hate to entertain because its your job, just be fake and don't need to show attitude towards us. Thank you

Dear maxis,

This is again a problem with maxis app and payment related issue where no communication between the companies where payment made was not reflected. This is totally no acceptable despite multiple calls to report my problem.

I'm using maxis for many years. Maxis is getting worst of promoting their package. Or tactic of asking customers to pay money. My case, I'm using my prepaid very well, but then one day the sales person of maxis call me, offer me that they can change my plan to postpaid and give me free bla bla bla of data and last time I was paying rm 45 of prepaid normal I use, now she say I only need to pay rm 40. Then I see she desperately need to get sales for her job. I ask her if I don't like the new postpaid can I immediately change back my plan to prepaid. She said yes, as long u have reason. Then do u know what? I allow She change my plan ady, the day I can use my data only can sustained ard 6days and my data finish use, compare my usually usage of prepaid I'm still able to stable use a month and nothing happen. Then I call maxis the another person said u need to top up ur credit to use postpaid. What? I was shock, I ask why my data using that fast? They can't tell just say it's finish u need to top up and continue, then I realize I been cheated. Faster I said I want to change back my plan to prepaid. Then the sales person said cannot, once u sign this plan u need to use 6 month. Then I was super angry because this type of situation is not first time is the second time I met. Totally lost trust to maxis. I'm angry and told the salesperson, pls ask the gal that day to contact me while we using voice to change my plan. I did ask if not right my type of using can I change back, she told me can. As long as got reason. Now I have the reason is postpaid is really sucks than prepaid that I use. Pls change back immediately. And they took my prepaid credit to change to postpaid. And now the postpaid send me the bill of almost rm40. charge this and that to make the amount big. This type of way to earn money is sucks, is not gentlemen. Only 6 days I use, they charge me rm 38+ tax +lo paper fees add add this and that. And I need to pay again rm 40 for my prepaid change again. Now even I change back ady I still need to pay rm 38+ extra. And pls don't forget, after the 6 days I can't use my data. I lost of my money. Who pay me back? Super angry of ur team, and ur management of maxis. Now Total I spend is rm 80 for only November 2021, the bill comes now said due date is 6/1/2022 ask me to pay rm 38+ for their unreason bill. Really [censored]. Maxis, earn money is not the way like this. We have record of our voice while we signing the package. Pls listen back. The boss of the maxis. I am doing business too. But I don't do business that way. Is too tricky, customer are not stupid. Don't think u are too clever to use this all tactic of changing plan. Last time another case also same. Put "upgrade plan" wording rm 30 for 365 days active. End up change our primary plan to another again, and ask customer need to top up to sustains the use of data. Then again I pay again more rm 30 and change back to prepaid and paying rm 40, haiz.. do u know u don't put any term and condition at below the 365 active and change ppl plan, I can sue you for cheating customer here. Okay? I allow u once and now I met another one. Maxis taking money with unique way doesn't end. Down there is my proof of showing how they take money with customer now. Ps: abit too long, but face too many times this case that's why. Pls patience to read Tq.

My mom never registered on maxis but received bill..
Please help, i think someone use my mom id to registered without her permission..

As maxis customer I really feel disrespected, when I tried their chat support, I got respond with a question, I don't know it is a bot or just rude customer representative/staff either way it was annoying, I also got a lot of spam from anonymous numbers which I suspect from this telco too.. Also maxis dealer also act the same way, poor customer service.. As a Malaysian very dissapointed with Telco like maxis can do whatever they want n treat customer like this

I have been to Maxis center at Paradigm mall Johor Bahru for changing SIM card to 4G. A skinny, long hair Indian girl showed impatient and disdain attitude when I told her my purpose. She just simply points to the machine and asked me settle by myself without any instruction and ignored me by walked to the next customer. Such a rude attitude for being a staff that provides service for public. She made me felt like being fool until I got help from another Malay staff, who taught me step by step to get my new SIM card.

I very disappointed with maxis carrier . It became laggy while using this ******* internet. I had buy your internet passes every month and this kind of internet you provided to me. It very laggy while playing online games and it lag immediately without any sign and information.it turn from 4G to E. I very frustrated with this issue, imaging when you play online game and about to war, then you lag and end up dying . When i contact the problem it always said the server upgrade, every time i reported. Then what happen? NOTHING AT ALL. WOW you always upgrade the system that already okay become trash . If it gonna happen again after a few months, i'm quit from maxis. I gave you some moment to fix this problem. So do it as soon as possible, I top up every month so give me the better quality internet.

PS: I at Melaka and the connection displayed are 4G with 3 bar .

I have encountered this, I had discovered my credit card been used for some unknown transactions and I have reported this to bank and to police as well. The transaction was happened on 8 May 2021 and we found out this on 31/5/2021. Immediately we informed bank and bank start investigation. After bank investigate we immediately go to Maxis ask for incoming message report.

Bank get back to us with detailed of TAC given, and ask us to go to Maxis to make clarification. We never received TAC via our handphone and we are using Maxis business line. So we immediately in June 2021 we give Maxis call and tell them everything and ask them to check for us. Until today, yes it was 5 months lapse, there is still no answer from Maxis. We had also made complaint to MCMC on this issue. We had do follow up with Maxis all these while, but still no exact answer.

We just want to know why the message deliver by bank via Maxis and end up we didn't receive the message and end up the TAC go to other person hand and the transaction go through? Is Maxis going to bear the responsibility? After 5 months follows up with Maxis still get nothing from them, and our bank credit card interest keep rolling, is Maxis going to bear the responsibility? Do you this we need to make it public only then Maxis willing to resolve this? Imagine a person dealing with this for months plus but cannot get a proper reply from Maxis?

We just want to get the issue settle as soon as possible!