McDonald's
Reviews and Complaints

Hi
i am very regular customer at mcdonalds jm road i really like the service over there, the kind of people working over there like managers and other people are very good they greet me so well and give my order on time even sometimes they serve me on my table. Last week i went there with my husband and my 3 yrs old daughter, she was crying very much it was getting very difficult for me to handle her . suddenly one manager came running done towards me having a balloon in his hands, he was trying to change the mood of my daughter who was crying very much, he gave her a balloon but still she was not happy with that, then he gave her an ice cream after too many efforts finally my daughters mood was changed she was really enjoying the efforts made by that person and after seeing his efforts i am really appraised by the service of that young guy. he was manager over there but he was looking like a young college guy. if u really have such kind of manager in your store not even me each and every customer will love to come to ur restaurant well done JM ROAD MCdonalds and well done SATYAM i hope this was his name.

I'm writing this to complaint on the delivery items which are not met properly. Firstly, I had to wait for nearly 40 minutes for the delivered items. Secondly, I ordered for double grand chicken burger but instead, I received a grand chicken burger which cost me the money that I had paid but getting the value that I didn't deserve. The order information is 93-12/06/[protected]. Please seriously considered this as it's could affect the company reputation as well as customer satisfaction. Thank you.

Terrible service!
I ordered chicken nuggets, the sauce container was already opened (I flipped it over while it was on the tray to check the flavor) and got my hands dirty. I asked for a replacement sauce (who wants to eat from an open container?) and also extra napkins as my fingers were dirty from the sauce. The cashier (register #3 on 04/06/2014 at 14:17:38) threw a replacement sauce on the table and told me to "just wait" when I requested napkins, even though they were right beside the till and I was currently the customer she was serving. She also did not understand my request for "no ice" for the drink, nor could she name the drink options clearly (I had to ask her to repeat it twice, until a young man leaned over and pressed "no ice" on the till as well as listing the drinks for me)..
She took the next customer, my order was filled by the other staff, yet I was still without napkins. It took a few more tries and finally me holding up my dirty sauce napkin for her to glare at me and throw a wad of napkins onto my tray.
By her attitude you'd guess the cost for the napkins came out of her own pocket!
After I sat down I also realized she had not given me a straw for my soft drink. Incompetence as well as rudeness.

Terrible and poor service. Does McDonalds not care about its reputation? There's no point up-selling its McCafe as a hot trendy spot or trying to improve our image of it into a nicer restaurant chain if it can't do something as basic as hire the proper staff. I have many options for food and beverage, I will not return to a place with such poor service. Please take care to train your customer service staff properly or you will lose a lot of business.

Market Force 1.800.669.9939 uses a bell curve to judge reports for McDonalds and 5 Guys so don't even think of doing a great job or they will drop you. They don't want bad reports, obviously, BUT if you do too good a job and report too much they will drop you. Basically you are there to just report what McDonalds already knows. If you report any timing over 3 minutes they will flag your report. If you give too much detail, they will flag you. I worked for them for over 10 years and they dropped me for doing reports that were too good and outside the "bell curve".Also, don't miss a single instruction or they will not pay you and believe me they look for reasons. If you submit a good report and receipts and they can find any reason not to pay you, and there are plenty with McDonald reports over 50 questions, they can change your report, not pay you, but submit it themselves and get paid. They have your report and receipts and they can and probably do change the report so it is acceptable and then they submit it and keep all the money.It is too bad McDonalds doesn't really know what they are up to.

I have been a valued mystery shopper for more than 10 years getting reviews of 9 and 10 out of 10 from most companies. In 2011 Market Force blocked me from doing shops because I ran my own company more than 10 years ago. I complained on this forum and they quickly let me back but I was told by Midge that I would be under scutiny. Since then they have quietly been building a case against me and now I find out that they "think" my responses are "way outside the bell curve". In addition to not paying me for the slightest of reasons they now say that without any warning they say I have been way outside the bell curve for 10 McDonald shops. They also lied to me in writing when I questioned why I was no longer getting 5 Guys assignments. After further investigation I found that was a blatant lie and they had in fact blocked me from the 5 Guys closest to me. Midge, Simone and the crew at Market Force have been trying to get even with me for my expose in 2011 and now they have done it.
Face it, the pay for most of the jobs are below anyone's dignity amount to about $2 per 30 minutes. The questionaires and lengthy and repetitive and take way too long for the money they pay. McDonald shops are about 40 pages long and on one page it may ask for one piece of information like "was this the correct location" and another whole page asking "were they open" and on it goes. The supermarket shops are even worse, they actally encourage you to attempt to "steal" something by putting it on the bottom of your wagon to see if they "catch you" . Of course you are not supposed to actually steal it but how embarrassing is that and how many times can you do that week after week before being thought of as a theif. All in all you can do much better than Market Force and they don't pay enough and they will use any excuse not to pay you. If you spend money for product, fill out a lengthy report and they decide for any reason at all not to accept it you are out the money, time, gas, and they get to keep the report, and in my opinion, may use it anyway. You would not know. They have the report, they have the reciepts and you have nothing. I think McDonalds and 5 Guys and the other companies using Market Force should switch to just having customers go online, make a report about the experience, and they could pay you more than Market Force and still come away much, much cheaper than using companies like Market Force. Dont' waste your time with Market Force. In the end, you will lose money and time and make them richer.
U.S. Regional Offices:
Georgia Office
6025 The Corners Parkway, Suite 200
Norcross, GA 30092
Toll Free: 1.800.669.9939
Phone: 770.441.5366

Fax: 770.668.0816

New York Office
26 Tech Valley Drive, Suite 201
East Greenbush, NY 12061
Phone: 518.758.6400

Fax: 800.380.6711

My family and I was at gurney plaza for dinner but disaster was awaiting as we reached the counter. A fat girl took our order, I liked the fried chicken of McD so I asked for the combo. She said that they were out of chicken. I was surprised as even late hours, fried chicken was available, I was not happy so I said if u don't have fried chicken why still advertise it on the menu, it should be removed. She replied that "if can I will removed it myself ". This was her exact words, I was shocked and disappointed and settled for prosperity burger. Then I paid, she asked me to wait on the left side for the order. The next customer got her order first, then I questioned why mine was late, she looked at me and disgustedly pointed to the right hand side pointing to a meal which was placed on the right hand side of the counter. I was mad, as knowing my order, she should have asked me to wait on the right hand side of the counter...she acted blurr...I immediately asked to speak to the manager, a Chinese girl attended to me. I told her what has happened, and why they don't serve fried chicken. She immediately responded by saying that I had to wait if I wanted fried chicken.
This is inconsistent / cheating the customers. First the lady in the counter said they we out of fried chicken, later the manager says that you have to wait.
Where is the standard. Why many times I can't get fried chicken, always have to wait or they says finish. Cant the management look into this...the outlet managers should know how to plan and prepare. This is the 5th time I walked into McD and no fried chicken available.
Is the management trying to save on wastages by not preparing enough item in the menu and only keep and prepare popular items on the menu. Let me remind you that you re dealing with human beings with different tastes, but I am being reasonable by only ordering what's on the menu.
Is this a difficult request to fulfill?
Pls improve the quality of your front liners...very rude to says as what was said to me. Put yourself in my shoes, when you are hungry and a rude service personnel with personnel problems attend to you.
Is this the standard of service you provide to all customers in Malaysia.

I have made multiple purchase over this branch in the past few years and each purchase will somehow ended up in frustration, not in the food wise but in terms of services given to us

Latest incident:
Made a purchase of 2 meals over the drive through, staff who took order taking her very own sweet time to calculate the balance and give us back, whereby it took almost 5mins to do only that, and queues at the back and front of us are anxiously waiting to pay and retrieve the food and when its our turn to take the food at the drive through counter, i inform the staff ih-charge and said is there a free dessert given out if purchase made over RM20.00 and i had the mcdonald windscreen sticker on, she acted in blurred motion and look at the monitor on top to double check if purchase were made over RM20.00, do we have to cheat or argue over a measly dessert? she should be smart enough to aware the purchase value without us asking so

2nd latest incident (happened on 12/12/2013)

Made purchase for over RM40.00 at night, to my knowledge i did paid for the Pineapple pie for RM2.50 and when i reaches home, segregating the food to my family members then i realised my pineapple pie wasn't there for some reason? i mean is there a service malfunction at the branch or the staff end in the event a simple pineapple pie could be missed out from out purchases, after a long day at work, i just wanted to have a proper meal and a dessert and i ended up pretty much in frustration,

Complaints i have made and received from my counterparty

Previously some of my family members didn't even get to receive the exact order they wanted
eg: for instances my spouse ordered a Spicy chicken 2 pieces and she ended up getting a spicy chicken mcdeluxe and we've also paid extra to have our defauly carbonated drinks to be switch to Iced Milo and to my surprise we ended up getting carbonated drinks

Is there a huge communication breakdown between us and your staffs or is it the computer keypad not exactly churning the order that we actually made? safe to say it has to be a human error in this case

I wanted your end to have this resolve or massive complaints will be made continuously to Mcdonalds sites/top management

And please do not reward me with a free meals as to prevent me talking further on this unfortunate events will continue to happen to me and others

I just need a brief apology from your end and i won't be angry as i am a considerate person but this has to have a limit to it

Regards

two times in a month and a half span i have eaten at the mcdonalds at the corner of sheilds and blackstone in fresno california, each time i had to bring the food back because it wasnt hot and fresh like all food is suppossed to be just like 8 out of ten times this happens. after i eaten the meal the first time i was there, i had to go to the bathroom really bad? i ended up not making it to my door as far as holding my self steady from going the bath room in my pants, it started right in the middle of coming home. the second time i had a meal there, same thing, except i felt weak all over, dizzy, head wasnt clear, and my stomach and wet gas, and once again i went to the bathroom in my pants. im guessing some employee that cooks there dosent like complaints over the food he or she is preparing nor making. meaning i beleive i was poisoned with an exlaxative or some kind of drug? anyway i will go again and if it happens one more time im going to pursue legal action against mcdonalds, I want the mcdonalds corporation to contact me by phone because im getting very angry, my contact number is [protected]. i want a refund for two meals plus a 1200 for lost wages for getting sick because i lost sales on ebay while i was ill for a few days, and now im getting ill again right after coming home from mcdonalds, so suck it up mcdonald public relations because i will find and show evidence ive been poisoned at the blackstone and sheilds in fresno california location.

The staff and facilities at McDonalds South Service Centre in Coffs Harbour is a disgrace and its appalling. The restaurant is messy and dirty. The rest rooms (woman's) were full of faeces in the bowl, pee on the sit and toilet paper in the bowl and all over the floor, it was so bad you had to use the disabled toilet which was also in an unkempt state. The staff were grubby looking, shirts not tucked in, hair messy, pants that don't appear to fit. The staff and I mean all the staff are rude to customers but friendly and chatty to each other, so much so they would rather talk to each other then the customer. I watched with amusement 3 staff making my order twice because they were so disinterested in me as a customer nor what I had ordered that when they finally realised the mistake they threw the double up order in the bin. Appalling, other customers waiting shared glances and comments on the display of pathetic customer service on offer. Not long after this visit, I attempted a drive through as it is a 24hour McDonald's. I'm in the drive through only to be told that I have to come in as they don't have EFTPOS after a certain time. I have to go all the way through as I can not reverse, car behind me, I park and enter, again staff rude, dirty and messy but there ar 10 of them standing around "kids" without a clue how to serve a customer, (I'm sure the reason there is no EFRPOS is the kids can't us it, you come to this conclusion because they can't even tell or explain to you why no EFTPOS) but they sure know how to chat to one another and say goodbye to staff leaving a shift. Again my order mixed up by a sooky sour faced inept teenager that can't even hold eye contact with you. And when I point out the mistake I get grunted at, let me add I have never been rude to any of these kids I've tried to engage them to no avail I'm afraid. What has happened to McDonald's, once upon a time it was a beacon for teenagers to earn there strips, other employers, wanted if not begged for ex Macca workers, not now, its the opposite what a shame. I have to be honest though Coffs Harbour is notorious for the worst CUSTOMER SERVICE in Australia that these kids don't really have anyone to look to and must get this from peers, parents and there own experience in the community. We all should be ashamed of the service available and the kids at McDonald's south Coffs Harbour if you don't like your job its easy resign and give an opportunity to someone who wants the job. To the owners of McDonald's in Coffs Harbour south, shame on you for allowing this to happen its a pig sty to look at and to deal with pull your socks up. If your not told you don't know...

Pulled up to order and as usual every mcdonalds ice cream machine is always down after 10 pm. Then asks for a vanilla iced coffee and they replied we don't have any made at this time, so I had to ask if they could make one and I got, it'll take about four min. I said I'll take one and I would like two pumpkin pies. After paying I pulled to the second window and was told sorry we forgot we do not have and more pies. I calmly ask could you make some and was told it would be about 13 min . 20 min later they brought the pies out. Just so aggravated, it's like this on night shift for every mcdonalds I have been to late at night. 24 hour stores should have every item offered 24 hours a day...

After waiting over 21 minutes behind only 4 cars I finally received my order. The Oreo McFlurry was half empty with what looked like a 1/4 if a teaspoon of Oreo. The latte I received was the wrong flavor ( only noticed when I gave it to my friend ), another time I ordered a McChicken had an old oil smell, and u found a pretty interesting curly hair in my fries. Was I struck with the worst service, also luckily one time a cashier refused to service me in English.

I want a refund, I have wasted my money, people trust McDonalds restaurants for its unanimous quality, freshness and cleanliness. I haven't had that pleasure in the Lasalle location.

Sam
Samy.[protected]@gmail.com
I really hope someone at Head Office reads this and offers a refund for the waste.

Hi to whom it may concern, I would like to complain about McDonald's at Liverpool in the corner of Elizabeth dr and McLean street . I have walked from my home to McDonald at 19:40 this afternoon and order a large double quarter pounder meal and as I ordered I have realised that 3 deep fryer oil that their frying chips in them at a time was absulitley disgusting and ask the worker why was the oil so dirty she couldn't answer me then I call the duty manager his name is Mark and I ask him the same question. His answer was apparently they do change the oil ones a week not when is dirty. Not happy at all. That is why we get food poisoning and stomach problems :(( if I do not get any answer for my complaint from here I will take it further. Regards Eren.

During my visit to Walmart I had to wait for my photos to be developed. I had decided to stop in at McDonalds, grab a bit to eat while I ate my dinner - approx. 730PM. During this time a supervisor - I am presuming by her uniform, started to clean the tables by walking past the tables and squirting the tables with cleaner, without respect to the tables that were around her eating their dinner. As she finished cleaning the tables she started to put the chairs on top of the tables. I proceeded to ask her what time does McDonald's close - she said 10PM. There were two tables in this section eating dinner including myself with a line up at the counter and the other sections had tables occupied as well.
Perception would indicate that they didn't want anymore business with the chairs up on the tables. She had a great way of forcing the two tables that were in this section to leave.
I will now reconsider attending this McDonald's if they do not want any business after 730PM. Then just close the store at 8PM and be done with it. It certainly would save on the labour and the bottom line..
Think twice before you start closing

I ordered a double big mac combo, supersized it and got a mcchiken sandwich. I then said I wanted Diet coke. The gentleman says why are you ordering diet coke, that makes no sense... I was silent and felt so embarrassed... he waited my answer. So I said I like the taste better. Then he said well that makes no sense. I had to wait for him to give me a lecture on how bad diet coke is and that I should be ordering water. The whole time im holding my money ready to pay.
Why am I expected to deal with this when I order a burger and fries?