McDonald's
reviews and complaints

My family and I was at gurney plaza for dinner but disaster was awaiting as we reached the counter. A fat girl took our order, I liked the fried chicken of McD so I asked for the combo. She said that they were out of chicken. I was surprised as even late hours, fried chicken was available, I was not happy so I said if u don't have fried chicken why still advertise it on the menu, it should be removed. She replied that "if can I will removed it myself ". This was her exact words, I was shocked and disappointed and settled for prosperity burger. Then I paid, she asked me to wait on the left side for the order. The next customer got her order first, then I questioned why mine was late, she looked at me and disgustedly pointed to the right hand side pointing to a meal which was placed on the right hand side of the counter. I was mad, as knowing my order, she should have asked me to wait on the right hand side of the counter...she acted blurr...I immediately asked to speak to the manager, a Chinese girl attended to me. I told her what has happened, and why they don't serve fried chicken. She immediately responded by saying that I had to wait if I wanted fried chicken.
This is inconsistent / cheating the customers. First the lady in the counter said they we out of fried chicken, later the manager says that you have to wait.
Where is the standard. Why many times I can't get fried chicken, always have to wait or they says finish. Cant the management look into this...the outlet managers should know how to plan and prepare. This is the 5th time I walked into McD and no fried chicken available.
Is the management trying to save on wastages by not preparing enough item in the menu and only keep and prepare popular items on the menu. Let me remind you that you re dealing with human beings with different tastes, but I am being reasonable by only ordering what's on the menu.
Is this a difficult request to fulfill?
Pls improve the quality of your front liners...very rude to says as what was said to me. Put yourself in my shoes, when you are hungry and a rude service personnel with personnel problems attend to you.
Is this the standard of service you provide to all customers in Malaysia.

I have made multiple purchase over this branch in the past few years and each purchase will somehow ended up in frustration, not in the food wise but in terms of services given to us

Latest incident:
Made a purchase of 2 meals over the drive through, staff who took order taking her very own sweet time to calculate the balance and give us back, whereby it took almost 5mins to do only that, and queues at the back and front of us are anxiously waiting to pay and retrieve the food and when its our turn to take the food at the drive through counter, i inform the staff ih-charge and said is there a free dessert given out if purchase made over RM20.00 and i had the mcdonald windscreen sticker on, she acted in blurred motion and look at the monitor on top to double check if purchase were made over RM20.00, do we have to cheat or argue over a measly dessert? she should be smart enough to aware the purchase value without us asking so

2nd latest incident (happened on 12/12/2013)

Made purchase for over RM40.00 at night, to my knowledge i did paid for the Pineapple pie for RM2.50 and when i reaches home, segregating the food to my family members then i realised my pineapple pie wasn't there for some reason? i mean is there a service malfunction at the branch or the staff end in the event a simple pineapple pie could be missed out from out purchases, after a long day at work, i just wanted to have a proper meal and a dessert and i ended up pretty much in frustration,

Complaints i have made and received from my counterparty

Previously some of my family members didn't even get to receive the exact order they wanted
eg: for instances my spouse ordered a Spicy chicken 2 pieces and she ended up getting a spicy chicken mcdeluxe and we've also paid extra to have our defauly carbonated drinks to be switch to Iced Milo and to my surprise we ended up getting carbonated drinks

Is there a huge communication breakdown between us and your staffs or is it the computer keypad not exactly churning the order that we actually made? safe to say it has to be a human error in this case

I wanted your end to have this resolve or massive complaints will be made continuously to Mcdonalds sites/top management

And please do not reward me with a free meals as to prevent me talking further on this unfortunate events will continue to happen to me and others

I just need a brief apology from your end and i won't be angry as i am a considerate person but this has to have a limit to it

Regards

two times in a month and a half span i have eaten at the mcdonalds at the corner of sheilds and blackstone in fresno california, each time i had to bring the food back because it wasnt hot and fresh like all food is suppossed to be just like 8 out of ten times this happens. after i eaten the meal the first time i was there, i had to go to the bathroom really bad? i ended up not making it to my door as far as holding my self steady from going the bath room in my pants, it started right in the middle of coming home. the second time i had a meal there, same thing, except i felt weak all over, dizzy, head wasnt clear, and my stomach and wet gas, and once again i went to the bathroom in my pants. im guessing some employee that cooks there dosent like complaints over the food he or she is preparing nor making. meaning i beleive i was poisoned with an exlaxative or some kind of drug? anyway i will go again and if it happens one more time im going to pursue legal action against mcdonalds, I want the mcdonalds corporation to contact me by phone because im getting very angry, my contact number is [protected]. i want a refund for two meals plus a 1200 for lost wages for getting sick because i lost sales on ebay while i was ill for a few days, and now im getting ill again right after coming home from mcdonalds, so suck it up mcdonald public relations because i will find and show evidence ive been poisoned at the blackstone and sheilds in fresno california location.

The staff and facilities at McDonalds South Service Centre in Coffs Harbour is a disgrace and its appalling. The restaurant is messy and dirty. The rest rooms (woman's) were full of faeces in the bowl, pee on the sit and toilet paper in the bowl and all over the floor, it was so bad you had to use the disabled toilet which was also in an unkempt state. The staff were grubby looking, shirts not tucked in, hair messy, pants that don't appear to fit. The staff and I mean all the staff are rude to customers but friendly and chatty to each other, so much so they would rather talk to each other then the customer. I watched with amusement 3 staff making my order twice because they were so disinterested in me as a customer nor what I had ordered that when they finally realised the mistake they threw the double up order in the bin. Appalling, other customers waiting shared glances and comments on the display of pathetic customer service on offer. Not long after this visit, I attempted a drive through as it is a 24hour McDonald's. I'm in the drive through only to be told that I have to come in as they don't have EFTPOS after a certain time. I have to go all the way through as I can not reverse, car behind me, I park and enter, again staff rude, dirty and messy but there ar 10 of them standing around "kids" without a clue how to serve a customer, (I'm sure the reason there is no EFRPOS is the kids can't us it, you come to this conclusion because they can't even tell or explain to you why no EFTPOS) but they sure know how to chat to one another and say goodbye to staff leaving a shift. Again my order mixed up by a sooky sour faced inept teenager that can't even hold eye contact with you. And when I point out the mistake I get grunted at, let me add I have never been rude to any of these kids I've tried to engage them to no avail I'm afraid. What has happened to McDonald's, once upon a time it was a beacon for teenagers to earn there strips, other employers, wanted if not begged for ex Macca workers, not now, its the opposite what a shame. I have to be honest though Coffs Harbour is notorious for the worst CUSTOMER SERVICE in Australia that these kids don't really have anyone to look to and must get this from peers, parents and there own experience in the community. We all should be ashamed of the service available and the kids at McDonald's south Coffs Harbour if you don't like your job its easy resign and give an opportunity to someone who wants the job. To the owners of McDonald's in Coffs Harbour south, shame on you for allowing this to happen its a pig sty to look at and to deal with pull your socks up. If your not told you don't know...

Pulled up to order and as usual every mcdonalds ice cream machine is always down after 10 pm. Then asks for a vanilla iced coffee and they replied we don't have any made at this time, so I had to ask if they could make one and I got, it'll take about four min. I said I'll take one and I would like two pumpkin pies. After paying I pulled to the second window and was told sorry we forgot we do not have and more pies. I calmly ask could you make some and was told it would be about 13 min . 20 min later they brought the pies out. Just so aggravated, it's like this on night shift for every mcdonalds I have been to late at night. 24 hour stores should have every item offered 24 hours a day...

After waiting over 21 minutes behind only 4 cars I finally received my order. The Oreo McFlurry was half empty with what looked like a 1/4 if a teaspoon of Oreo. The latte I received was the wrong flavor ( only noticed when I gave it to my friend ), another time I ordered a McChicken had an old oil smell, and u found a pretty interesting curly hair in my fries. Was I struck with the worst service, also luckily one time a cashier refused to service me in English.

I want a refund, I have wasted my money, people trust McDonalds restaurants for its unanimous quality, freshness and cleanliness. I haven't had that pleasure in the Lasalle location.

Sam
Samy.[protected]@gmail.com
I really hope someone at Head Office reads this and offers a refund for the waste.

Hi to whom it may concern, I would like to complain about McDonald's at Liverpool in the corner of Elizabeth dr and McLean street . I have walked from my home to McDonald at 19:40 this afternoon and order a large double quarter pounder meal and as I ordered I have realised that 3 deep fryer oil that their frying chips in them at a time was absulitley disgusting and ask the worker why was the oil so dirty she couldn't answer me then I call the duty manager his name is Mark and I ask him the same question. His answer was apparently they do change the oil ones a week not when is dirty. Not happy at all. That is why we get food poisoning and stomach problems :(( if I do not get any answer for my complaint from here I will take it further. Regards Eren.

During my visit to Walmart I had to wait for my photos to be developed. I had decided to stop in at McDonalds, grab a bit to eat while I ate my dinner - approx. 730PM. During this time a supervisor - I am presuming by her uniform, started to clean the tables by walking past the tables and squirting the tables with cleaner, without respect to the tables that were around her eating their dinner. As she finished cleaning the tables she started to put the chairs on top of the tables. I proceeded to ask her what time does McDonald's close - she said 10PM. There were two tables in this section eating dinner including myself with a line up at the counter and the other sections had tables occupied as well.
Perception would indicate that they didn't want anymore business with the chairs up on the tables. She had a great way of forcing the two tables that were in this section to leave.
I will now reconsider attending this McDonald's if they do not want any business after 730PM. Then just close the store at 8PM and be done with it. It certainly would save on the labour and the bottom line..
Think twice before you start closing

I ordered a double big mac combo, supersized it and got a mcchiken sandwich. I then said I wanted Diet coke. The gentleman says why are you ordering diet coke, that makes no sense... I was silent and felt so embarrassed... he waited my answer. So I said I like the taste better. Then he said well that makes no sense. I had to wait for him to give me a lecture on how bad diet coke is and that I should be ordering water. The whole time im holding my money ready to pay.
Why am I expected to deal with this when I order a burger and fries?

Rude- Annoying- Jealous staff- traffic warden enforcement if stupid voucher system offered by other franchisee-
I visit this particular retailer probably 5 times a week with a spend of 10 to 15 pound per visit.
Today I visited this retailer that gave me rude unfavourable feedback and did not want my business-
Basic summary-
Shop in high street has vouchers for 1.99 for fries or drink with burger- for over a year even though this retailer is not the current retailer offering this voucher - accepts voucher- 2 months ago - told only accepts voucher at 2.19 per voucher- unacceptable as terms and copyright are wrong. But still go there and buy burgers. Today tried to buy 7 burger meals - refused services - 3 vouches 4 standard ordered based on the fact they won't accept more than two vouchers? - states on voucher one voucher per person and three people- all my staff in the car! How ridiculous. Here is what is happening. Jealous staff! Don't like successful people coming through drive through changing rules to make existing and repeat customers look stupid. Never shopping at your McDonald again!
Names- matt meacock- [protected] - business manager -
Gary Mitchell assistant manager- [protected]
Regional operations manager - Andrew power - [protected]
Spoke to the first two and really was furious refused service- don't want my business . Going to Burger King! Annoyed. Feel victimised because I am a very influential - discriminated against because i am South African

I intend to take what ever action is necessary to ensure my human rights are taken to to account and make the public aware of your disgusting rude behaviour!

I asked repeatedly! Do you want my business? No I was told - simply because today after nearly 2 years they changed all the rules. They know I go there nearly every day and it thrilled the pathetic little manager to speak to me and tell me he did not want my business. Fine - I will go to Burger King!

Ayesha

My husband & I had an appointment in London Ontario and had time to spare so we thought we would find a McDonald's and get a coffee and muffin. We purused the newspaper as we enjoyed our beverage and treat. As is the policy at McDonald's, I went up to the counter with our cups for a refill. My husband was given his refill of coffee with no questions asked. I on the other hand was told that tea would not be refilled unless I paid the full amount of 1.29 as I had disposed of my USED teabag. I questioned the server. Are these reused and recycled coffee grounds in my husbands coffee? Of course not was her reply. The coffee here is always fresh. I on the other hand was expected to use a teabag that had made one good strong cup of tea but would certainly not had enough flavour left in it for another acceptable beverage. I asked for the Manager, Graham Brown. He too told me that the only way I would get another was to purchase the teabag for the additional money. I asked him if he was willing to lose a customer over the cost of a teabag. He said "yes" It costs far more to offer a coffee refill, so for the 2cents or less that McDonalds would pay for a teabag they have lost me as a customer. And my husband and I will certainly be sharing this with others. What a shame.

beware of this terrible mcdonalds located in front of UCF. the employees here are violent sick and crazy. a disturbed violent black female threw a credit card at me at the drive thru window for no reason after snatching it out of my hand. This sick person is violent disturbed and should NOT be working with the public. You would think that the idiots working at mcdonalds would do something to reprimand violent sick insane employees but instead, these crazy people working there did NOTHING and instead harassed and reprimanded the victim of this attack. The manager of this mcdonalds, a freak and idiot joke by the name of chris, called the victim a 'racist' after the victim had been attacked by the racist and crazy employee. This is the worst mcdonalds ever. psychopathic and psychotic employees are able to throw things at customers and get away with it with the evil and deranged management backing up their violent actions and even making up stories about the victim. Boycott this mcdonalds, which is full of sick freaks working there and don't support restaurants like this that get together to bully harass and abuse innocent customers...beware of this place too as people who work here have reported that these deranged employees here spit in people's food regularly and one time even witnessed someone ejaculating in someone's food...disgusting...and beware...

Where do I start... Firstly only we were the only people dining in the McDonald's at beldon yet practically every table was dirty, we wanted to sit outside while our son played outside but there was dirty food on every table.

When are food arrived it was horrible to say the least, the mc spicy burger had no lettuce like it shows the chicken it self was over cooked and the chips were stone cold, my bet is they had been re heated or been sitting under the heat lamps for quite a while. My husband ordered a Big Mc meal... There was nothing BIG about it and was stone cold. There was no pickle and little sauce. The only meal that was ok was our sons happy meal but you can't really go wrong with nuggets!

At least two people returned their meals from the drive through with similar complaints.

The second reason for my complaint is the language... If the staff weren't telling each other to F off they were doing it with actions, I have a 5 year old son who would easily pick up on that type of behaviour and I would not be happy if he had heard them.

beware of this mcdonalds...its a sick place run by filthy vile sick employees and crazy sick managers. a crazy n*gger [censored] here...who looks like a gorilla and has a demon face threw a credit card at my friend, and spit at my car before. the monkeys and freaks that work here are sick- they spit in people's foods and ive known people who worked here who talk about how the crazy monkey psychos that work there spit on people's food and are hostile and violent people. their crazy managers let them get away with treating customers like this. Don't eat here becaues they WILL spit in your food... this mcdonalds is located right in front of UCF and its this degenerate store that employs only violent and sick people...demon faced n*gger women that work here will throw things at customers and no one here cares. The people that work there are liars and psychos. even the manager there named chris yelled at my friend and accused her of being a racist after his employee threw something at her. THe sickos that work here are crazy and violent beware of this place seriously... really beware of the ugly hostile female n*gger monkey that works there that harasses customers, and throws things at them- the managers allow this hostile ugly monkey to do this to people and to women.

I bought two McCafe on may 7th at the burnaby, Metrotown Mcdonalds at around 12 noon. One for myself, and one for my Grandma.
When i tasted the McCafe it was bitter and didnt taste very good at all. So i just thought it would be ok to just throw away the McCafe and just put some sprite in the cup. Well i did that, then the manager came out of nowhere and just took my cup right out of my hand and threw it into the garbage, and told me that i was stealing the drink. I really dont appreciate how this manager treat the customers. I go to the Mcdonalds several times, and i always see this manager doing the same to other customers. Its not the first time, she has done this. She is very rude to customers and calls them in thiefs. So is this how Mcdonalds managers treat the customers? I think she should be fired for treating customers this way. i dont think that right. Im really upset about this, since my Grandma also had to see this. The manager was a younger caucasian woman. she has a rude attitude and treats customers wrong.