McDonald's
Reviews and Complaints

5:30 am on Monday morning 12/19/2022

Ordered two crispy chicken McGriddles. Received two chicken biscuits after the cashier looked at them twice because she knew they were wrong and still gave them to us. Went back around to the window and told her we weren’t paying eight dollars for biscuits again like yesterday that we ordered two crispy chicken McGriddles with cheese. She pulled us to the #1 drive thru spot saying they were making a fresh batch of McGriddles and that it would only be a few minutes. It’s 6:13 am and we are still waiting. My son was supposed to be at work at 6:00 am. He obviously is going to be very late as we still do not have our food. This is totally unacceptable for two small items.

December 16 5:15 pm 2022.

I had to wait half hour for a simple order 2 large fries, a Happy Meal & chicken nuggets 12 pieces meal

The only person that help me at the end was a Spanish spoken that told the rest of the Horrible Team to please fulfill my order after half hour waiting. The rest of the team was joking and having a good time. If was the owner or Representative of this location? Whoever was the manager on staff I will fire immediately. HORRIBLE Experience

I went thru the drive-in portion on the McDonald's. I ordered a sausage McGriddle and a medium coffee. I received a smalll coffee. I told the employee I ordered a medium coffee expecting her to just change it. She refused saying I ordered and paid for a small coffee. I showed her the bill where it clearly states it was a medium coffee I paid for. She said her board showed small and that it what I was going to get.

Possibly the worse experience I've ever had in a McDonalds. We waited in line for several minutes, with a line forming, with no cashier in sight because she had gone to the back (and was playing on her phone when we arrived and saw her going to the back.) After an ample amount of time and said line growing bigger I called to the back and asked if there was someone that could come take orders. A young male voice replied from the back "not today"👀 Then when we FINALLY got our order taken it was missing a drink and we had to wait to tell them because the manager pulled the cashier back to the back with other people in line waiting to order. And at no time during the wait were we or any other waiting customer acknowledged by the several staff members who walked by and saw everyone waiting. This was absolutely the worst service I've ever had at mcdonalds. It definitely isn't worth $15 an hour. It's not even worth $7.25 an hour.

I want to know why the Lancaster Street McDonald's doors are closed to the public more than they are open they are understaffed the service is terrible the drive thru is always served first you say come on in and most of the time you can't it used to be a family restaurant before the drive thru I feel it should be closed their giving you a bad name

This McDonald's is located at 556 Seventh Ave., New York, NY 10018. There are 2 Security Guards in uniform that came into McD. One of them (Spanish) was loud and yelled out "this is a stickup". He had his hands up in the air as if he had a gun. Then he started making fun of the customers in their faces and there was startled reactions. Several customers including myself were scare. The workers are busy and do not have time to deal with things like this because it was on the 2nd floor. Customers are trying to eat and are afraid to get involve. I myself was very nervous when this person (Spanish) made an announcement about a stickup. It is very crowded at this McD and people need to feel safe. Not to be harass by outside Security Guards that come there frequently. Please address this problem. Thank you

We visit a McDonald's yesterday in Kenilworth Cape Town, the food and services was really good, but they messed up on my Milkshake order and brought be a strawberry milkshake instead of a chocolate Milkshake, but the most disappointing was the toy we received for a 2 year and 3 year old. It was the world soccer badge, not sure how these little ones must play with this. It look's like McD just want to give away the most inexpensive toys. We did ask for different toys or something from the range before the current range, but nothing.

This toy is definitely for and older child that understands what the toy is all about, but even then it is a bit of a useless toy.

I went to the McDonald’s in Latham Ny, at 9am & 8pm. The am visit fine. The pm visit was discussing. I ordered a quarter ponder/ no pickles, a med fries no salt. And lg hi-C. The food was discussing. The fries were cold and tasted like they had been sitting there all night. So i threw them in te trash. They weren’t edible. Yes and the sandwich was COLD, the cheese hadn’t melted. The only thing I ate or I should say. Drank was my hi-c. For the amount of money I spent, this was a great disappointment.

I am absolutely astounded by the service I received this evening.

After a long day, I order (order number 022, logged at 10:44PM at a cost of £8.78) a quarter pounder with cheese, fries, coke and an extra cheesbuger. I waited for my order, only to discover that 3 people had the same order number as me. I mean, how is this even possible?

I have video recordings of two managers trying to support me, with one offering to pay me back £6.80 (for some reason). Apparently, they had no insight into how much I had actually paid which, quite frankly, isn't my problem. As such, they were not able to offer me an adequate refund so, first of all, you have breached my statutory rights.

The last video ends at 11:02PM, where managers are unable to offer me a refund because they are simply unaware of how much I paid for a meal they never delivered. The onus is not on me to provide proof when your own systems do not even work and cannot provide a received. I do, however, have photographic evidence of Order Number 22 (plus the video/audio evidence)

This really concerns me on two levels: I am a teacher at a leading University in London and this is a prime example on how NOT to treat your customers.

At the same time, as the videos testify, McDonalds puts front line staff in a position that really does exhaust their mental health.

I am a qualified psychotherapist and what I saw the McDonalds staff endure this evening goes above and beyond what any employee should have to go through. So much so that I will submit these videos as case studies at my University.

I'm absolutely appalled by this experience where, when one manager tried to assist, he literally absconded the minute I walked away - this will surely be on CCTV. It's absolutely incredulous. After a wonderful in London with friend celebrating Christmas, it's sad that at 1AM I am having to write this complain to you.

I expect to be refunded for a service I didn't receive, but also expect considerable compensation for ruining my day.

11/30/2022 around 10AM, I ordered $40.00 worth of food to be delivered. More than half of our food was missing and a drink. We only got reimburse $10.71, but the missing items cost almost $20.00. Aside from that why would I pay for a value meal for $9.00 only get the drink and get reimbursed only $2.16 for that meal. We were missing 2 hash browns, a McGriddle, a sausage egg and cheese McMuffin, and only had half a glass of orange juice.

I ordered two quarter pounder with cheese, ketchup & mustard appeared to be soaked in as a sitting burger. Large fries only half filled. Did not see order until I got home. I called numerous times, they never answered phone or would & just hang up. Submitted five complaints via contact form, no resolution over the months. So very unprofessional!

Had to wait for more than 30 minutes without being told that the tracking order machine was not working, no apology, the chips were quite small Just disgusting service from prudence and the rest today (29/11/2022) around 17:15 pm. Order number 3216. This happened at the Gandhi square McDonald’s, Johannesburg between Rissik and Marshall street.

I bought big mack and happy meal, but my wife only received big mack with no happy meal for my son. And when I call to ask for the other meal that was not delivered, I was told I should personally call the driver as is non of their business. Further more I was told to come and collect personally. But I paid for delivery and the driver told my wife this is what they have given him at the restaurant. Now my son is crying I had to order another meal for him. If this is how we are being treated as customer where your staff don't value our money. And how we feel then why should I tell people about mackdonald rustenburg mall.

I ordered breakfast for delivery. 1 Pancakes and sausage, 1 Sausage biscuit and 1 Coffee. Instead they sent me everything in there waste bucket. 1 chicken on pancakes, 2 egg McMuffins which looked all dry and gross. They did send the pancake and sausage which was old and disgusting too. For 21 dollars you would think they would try harder. All i can say is never again.