Menards
Reviews and Complaints

I special ordered a window in July at the Bellevue, Ne Menards. It was to be delivered in 3-4 weeks but was back ordered to take longer. We then found out that the staff member ordered the wrong size window and had to place order for the right one.. waiting another 3-4 weeks.. I just received my window now in mid Oct... and the brick that was to be completed after the window will now have to wait until spring as it has to be above 40 degrees for 3-4 days to complete the project... so now will have wood exposed through winter and possibly will have to replace and cost more money... Thanks for nothing ... will never order anything for Menards and will post my experience on all social media sites, as I attempted to complain to the store and they did not want to take responsibility for their mistakes...

Recently I ordered curtains online. When I tried to return them to our local store I was told that I would be charged a 25% restocking fee. I was not aware of this policy and was not informed of it when checking out online. We have shopped with Menards with confidence through the years knowing your gracious return policy has always allowed us to make returns without penalty as we performed in home updates and also remolded houses. We have always been satisfied with your customer service. I am asking that this one time this restocking fee be waived in light of the fact that I had no idea of this policy, and if I had known I would not have placed the order. We are loyal customers and recently purchased a countertop from you, among other purchases, to redo our kitchen. We will be sorely disappointed if this matter cannot be resolved. We are wanting to return them without a restocking fee this one time. I will not make the same mistake twice. It feels like a multi million dollar company is trying to steal $100 dollars from our pockets. That does not set well. I beg you to consider this matter seriously. Thank you.

I purchased materials and delivery Oct 5. MENARDS, 9140 S.Harlem ave, Bridgeview, IL 60455. Delivery was not done. I came back Oct 8 and in the end spoke with assistant general manager Sean Esposito. I explained everything: delivery was paid, but wasn't done. Assistant general manager Sean EspositoInstead instead to reschedule delivery he (!)decline to do any delivery with price I already paid. He asked me to pay the same amount again!
I asked assistant general manager Sean Esposito to call General Manager. He declined to do anything!
In the end I took rental car and did delivery by my self But still no refund.
I love my best shop MENARDS. But this location NO SERVICE YOU GET. UNPROFESSIONAL TEAM. I have sent claim to main office. Hope they will have new management on this location.

I went to the Big Rapids, Michigan, Menards store today. 10/06/18 I went there to purchase some of the trees and shrubs they had on sale. When I got to the garden center, there was an older couple, and a menards person helping them. They were standing in front of the trees, so i waited for them to get done. When they were done, I went over and picked out two trees and put them on my cart, and two shrubs. I had just came back into the store, when this same man approached me, and said, I was just coming to get those trees. I said, excuse me, why would you be doing that? He said, you can't have them, I said why not, they are in my cart, he said yea but you can't have them, I just sold them, and they are paid for. I said, they are on my cart and I want them, and they did not have any sold tag on them, so why would I give them up to yo, he siad you can't have them, would you like me to help you take them off the cart? I didn't answer him, I just reach down and tossed them off on to the floor and walked away, and Iwas very mad at what had just happened. I went to the front desk, and ask to talk to the manager, and a young lady came up to help me, I explained to her what had just happened to me, and she was also very concerned about it and said she would find out who had done this, because it was not a very good way to deal with any one. Well, after asking around to find out who he was, imagine her surprise, when she found out it was the General Manager, his name is Steve. When she called to talk to him, he said the only thing he could do was give me a discount next spring for two trees, like I wanted. She had asked me if I wanted to talk to him, and I told her no! I saw her call, another Manager to come up and talk to me, she told him what was going on, and he told her he couldn't, he was to busy. I gave them my name and address and phone number. they said they would talk me in the spring. I am doubtful. I am feeling very insulted by this!

At approximately 6:30pm I was checking out at the Brown Deer Rd store in Milwaukee. I have been doing business with this Menards for years as a contractor, spending tens of thousands of dollars remodeling homes in nearby Mequon (you can check the records for Orange Poppy LLC and Willow Design and Development). There were three checkouts in service and all had customers waiting. I went to the checkout that had one other person in line. I put my 5 items on the belt. The employee had her back to me and never looked at me which I thought was strange. After the customer in front of me paid for her purchase, the employee started checking me out, never looking at me or not saying anything. I jokingly asked if she was having a bad day. She glared at me and said why? I said "you didn't say Hi or anything." No greeting. She then angrily said she was about to go home and that her light was off. I told her that her light was indeed on. She then said "No it wasn't. " I didn't say anything more because I didn't want to get into an argument with her. There were other customers behind me. She then told me my total. I swiped my card and waited for the reciept. When I took my reciept I said "thank you." She never looked at me and kept her back to me. I repeated it again louder. She still did not acknowledge me. The customer she was taking care of heard me and said "he said thank you." I then heard her say that she "was ignoring me." I then asked her if she was a manager, as she had a walkie talkie in her back pocket. She continued to ignore me. I asked her if there was a manager on duty. She continued to ignore me. By this time other customers were looking in bewilderment. I then walked out to my truck. I was going to drive to the back lumber yard to pick up the OSB I had ordered, but I was so upset that I called the store to ask for the store manager. I reached Chris and met him at the building material desk. I explained the terrible treatment I just experienced at the checkout with one of his employees. He half hardedly apologized and said he would speak to someone about it. Like I said, we spend a substantial amount of money at that store. We can just as easily go to Home Depot in Grafton. I can understand if someone has a bad day, but don't take it out on the customer. I don't know how she continues to be employed there with the bad attitude she has, let alone being a front desk employee dealing with the public.

The Octoberfest sale ad 2018 states ALL DIAMOND NATURALS DOG FOOD AND TREATS ON SALE! It shows a photo of the dog food for $28.95 but after I purchased it I was charged $35.89. When I asked the store manager he said that the one I bought was not on sale. The ad says ALL DIAMOND NATURALS DOG FOOD AND TREATS ON SALE! It even says $28.95 each, nobody at the store will help you with this.

I purchased a countertop on 9-13-18. I picked up the countertop on 9-27-18 and it was bowed/warped so bad in the middle, at least an inch and a half, that I had to return it. I am using the countertop for my laundry room.

At that time on 9-27-18 I spoke to Jim M who sold it to me and actually suggested I put supports underneath the countertop when installing it to try and get it to straighten out. Why would I do this? I bought this countertop with every intention of it being perfect, not defective! I told him to order another one and put a rush on it, as I am going out of town, he said he'd do his best. He didn't go above and beyond with any type of customer service whatsoever. Not promising at all.

And just like I thought, I called on 10-2-18 to check on my countertop and was told it would be shipped on 10-18-18. What! 3 WEEKS LATER! Unacceptable. It was supposed to be a rush order. Now for the countertop I was supposed to receive in 10-14 days is going to take over 6 WEEKS!

I spoke to Victor Harding supposedly the GM there at St Peters Menards and he was no help at all. I wasn't offered any kind of discount on the product for my inconvenience, but yet I have to pay my laborer more money to come back to my home and install this product for a 2nd time. AND it's not even guaranteed it will be right when I do end up receiving it.

Menards customer service is terrible. Never again will I do business with them. The way they treat their customers is unheard of. They don't even back their own products.

VERY DISAPPOINTED TO SAY THE LEAST.

Today, my boyfriend and I walked to Menards to purchase a knob for our house. We both walked with back packs on to help carry our belongings as well as to safely carry our purchases home. We shopped for approx a 1/2 hour and proceeded to the check out where suddenly my boyfriend was accused of stealing. The lady demanded to check through my boyfriends backpack even though he had not touched it from the time he set it into the cart & had not until the time the lady demanded to know if he stole something, at which point he said no, yet the lady persisted he did and asked if he was sure he didn't steal anything he said I didn't take anything. But she proceeded to tell him she would be doing a search of his bag! We had no idea what was happening or what to do as she went all through his backpack very intensly but found nothing but then continued to squeeze the bag some more because as it seemed, this lady had it in her mind that he was guilty of stealing on the basis that she alone said so! My boyfriend had baggy shorts on & has tattoo's on his legs which we believe led this lady to stereotype him&profile him because of his look! I say this because I had my backpack on the entire time in Menards&the lady never once wanted to look in my backpack even though she saw I had one as well, I was not accused of shop lifting at all. Neither of us were in the store to do anything more than to get a part needed to fix a switch that wore out in the house. My boyfriend was upset&so am I. The lady was very rude, ill-mannered, and hostile to him without any warrant or reason. Your employee harassed my boyfriend over a hunch she had bc of his look. His look does not make him a thief, she had no reason to believe he was at all no more than it led her to not be suspicious of me. Yet, he was treated with disgust by your employee. I was not happy with this nor will I sit by & allow this behavior to sit quiet, which is why I am speaking up for the truth here today. To continue the story, I tried to finish up our transaction at the checkout while my boyfriend was being searched like a criminal for no reason, then I waited for her to come to me next since protocol is protocol as the lady said it was, that she had authority to search all backpacks however she walked behind me & left not caring at all about my backpack, we found this the ultimate proof that this accusation from your employee was motivated entirely by profiling & her stereotyping people by look alone. How horrible! My boyfriend paid for our purchase and we left. However, we left very upset over the treatment of your employee to him & ultimately to us as well as to your entire store. This is shameful behavior on the part of your team. The lady exclaimed to my boyfriend that she had to go through his backpack as a part of protocol, however if it was protocol, I would have been searched too. This is unacceptable behavior to accuse someone without reason other than the way he looked. I do not believe we need to spend our money in a place that searches one persons backpack but the next person using the logic that backpacks must equal stealing and then therefore need to be searched while the person is basically accused of the devious act of thievery. Profiling and stereotyping anyone is illegal in the case of your business, not to mention unethical & highly unnecessary. This today, makes your business note worthy of illegal practices towards your customers. I would like my boyfriend to receive a sincere apology as he was quite upset. Also, a monetary incentive, such as a gift card, showing us that it is okay to come back into your store again is not too much to ask from you in this instance so that you can show sincerity in your apology. Please help us help you to correct the error experienced today within your store in an efficient manner. We invite you to review the security cameras during the time we were in your store as well as discuss this with the check out lady who saw the whole thing take place. her name on our reciept is haven, 20534 07 7678 10/02/18 12:35 PM. Please contact me to discuss correcting this asap & to discuss any extra details you may need to make sure you track down the employee who did this to my boyfriend while I was with him. I have never witnessed such brutality from one of your workers in all my years shopping in your store! It is an embarrassment to you that you have hired this person to work in your store!

I still haven't heard anything back about my family's experience in Menard's we got walked out by 4 different guys because a worker Laura Kerr said she has a no contact on my husband and she don't her wife does and I have a copy of it and her name isn't on it. We was told we could never come back. This is not okay it was embarrassing and my kids was very upset and I will not have her slandering our name for no reason if someone could email me back at [protected]@gmail.com or call me at [protected] I will attach the paper work showing her name isn't on it thanks

Today I went to return some items I recently purchased... With cash! My purse was stolen recently which contained the receipts to the items. After about 45 mins the lady returned with a yellow slip of paper and said she emailed someone and they would be in touch! They kept mt items... Totally treated me like a criminal because I had paid with cash! Thats unexceptable! I mean I can understand not returning them... But keeping them and basically telling me to get [censored]ed!

I ordered a kennel from your online store on 9/18/18. Order confirmation # [protected]. The order stated that all parts of the kennel was available and in stock. This was important to me because I just moved and have a lg dog that has not adjusted well to the move and tore up my carpet. Needless to say, that is why we immediately purchased the cage out of need! When we got to the Lancaster store to pickup the cage we gave the gate people our paperwork with our Ticket # LNCT53239. The gate employees were great, no problems there. We went back to the area where we saw kennel panels and waited for help to get them down. Took forever. There was an older man on the forklift working. Finally, we loaded the (2) 10' panels and (1)5' kennel end panel. When we went to get the 5'wide gate end panel there was no stock. Now my gate I needed is useless to me without the gate panel. I was told they would have to order it. I went to the front desk to place the order where I was told that I could go to Columbus and get one or place a special order. I explained that the mistake was not mine and ask if they could have it shipped to your store or to my house at your cost for your mistake. I was told it would cost me at least $69.00 to my house and they would not ship one to the Lancaster store. The male employee that placed the order was rude and totally unwilling to help me. He said it would take about a week. I called today and now I am being told it will be at least until Oct 17th-over 2 additional weeks! Really! My husband Tony and I have spent a lot of money at your store and until now have had good service. I will be interested to see how you respond to my totally innocent dilemma because that will determine if we continue to go to Menards. My name is Janice House. We live at 7769 Richland Rd NE, Rushville OH 43150. Phone # 740.475.7579. My solution is that the error of stock quantity is Menards. You should have had my needed gate panel shipped from another store for me to the Lancaster store or had it shipped free to my house. I bought it out of need and your treatment to me has really caused me problems with my dog until I get the gate panel. Clearly no one thus far at Menards cares. But you should...there are many other places to make purchases that have great customer care.

I need a vanity and the person on the desk told me to get it my self, I mean I will if that wasn't all the way to the top so I ask someone from electrical to help me and the ignore her too so she when to find me help and those two are just talking laughing in the desk not helping at all, ir they don't like their jod should be given to someone who actually need it!

Damaged products poor service manager didnt seem to care faulty product poor in store service bad attitudes no help sent all over store and no wonder store had f better business > need new product they seem to think its ok to wait 2 weeks as i sleep on floor sending me to call number with live person to address complaint full well know im very very very disappointed

In June we made a very large purchase, over $2000.00 and submitted the 11% rebate. After waiting about 6 weeks without any rebate I tracked the rebate online and there wasn't any rebate showing for that amount. I contacted Rebate International and they requested information and I sent it in as they requested. Again, no response after that. I then went to our local store on 9/18/2018 and talked to Kody, Assistant Manager about this problem. He gave me an email address ( [protected]@menardsoc.com) and said they will assist . I submitted all the paperwork and issue AND ONCE AGAIN NO RESPONSE. Can you PLEASE help with this matter? If this was a small amount it wouldn't be that bad but this is over $200.00. I purchase a lot from Menards and if this is how you treat your customers I will go elsewhere!

In May of 2018 I ordered mill finished roof panels from your store in Rhinelander and was informed it would take 6-8 weeks for delivery. In july I had them delivered to Gaastra Mi. for a August install. When I opened the shipping package the panels were corroded together. As part of the roofing project I rented a lift from United rentals to do the install at a cost of $2407.00. I also was forced to install a temporary roof and peel and stick on the project to insure the project was water tite. The cost of that extra roof was $1368.06. A HT peel and stick had to be used in order for the new panels could be attached at a later date. Menards in Rhinelander did agree to a store credit for the bad metal but that has left me with a large deficit in my budget for the home I'm building. I'm hoping you will come to some arrangement to offset the extra expense that was incurred. I've got a long way to go on the house so a store credit for the total amount is agreeable to me. My name is Jeff Marshek my co. name is JD Contractors Inc. #[protected]. I'm a long time customer. Total price extras $3775.06

I filled out an app online and a week or so later was called in for an interview, after that I was not contacted by e-Mail phone or mail, about my status I have called several times but HR was not available one time a man answered and said oh you had an interview oh, well I will get back to you.I work full time, a great worker looking for a part time job.Someone is dropping the ball at Menards in Rice Lake. I wonder how many good workers are left by the wayside. Come on guys!

9-11-18 at the Sandusky, Ohio location. Called ahead of time to make sure 14 steel panel were in stock at this store. Was told yes these are in stock. At the store was told yes we have 14 steel panels in stock, paid for product in the store, went to pick up an the outside loading area and after one hour of trying to get help was told these steel panels only had 6 in stock. Employees were not in any hurry to help, acknowledge or apologize for the miss information provided and waste of our time spent driving to Sandusky as we live in Avon let alone driving our inefficient fuel consumption truck specifically to pick up these panels only to go home empty handed. Employees did not offer any suggestions on how to order or when they might have these in stock. We were excited to hear Menards is opening in Avon but I doubt if we will care at this point because I can get the same poor treatment at Lowes and Home Depot

We purchased this refrigerator December 7, 2016 for $1, 697.00. We also purchased a 4 year Extended Major Repair Plan for $99.97.
Everything was working fine till about June 25th. We were losing our milk, was curdling and turning sour. We thought maybe it was just a fluke, but we bought another gallon, and same thing happened. We then checked the refrigerator and found that is was 55 degrees. We called LG on July 8th, and was informed by Jim at LG, that the manufacturers's warranty had expired, and was told to contact AMT, who we had taken the extended warranty with, sold thru you when we bought the fridge. We called and spoke to Raymond, who gave us a claim number of 4904873. We were told that it would take 1-2 days, and someone would be out to fix the fridge. After the 2 days, no one contacted us, and on July 10th, at 5:30, we called AMT back, was told they would get back to me in a day or so, and I told them that that was unacceptable. So, we called Menards in Beaver Dam the same day at 5:45, and spoke to a Heather in appliances. She informed me that she would get ahold of somebody and get back the next day at the latest, and never heard a thing. So, July 11th, I called and spoke to Karen at Menards, found out Heather was off, they were to call back, and once again, never heard from them. We called LG again, the same day, and was told there wasn't anything they could do. Also, on July 11th, called AMT, at 4:20, and spoke to Maria, who informed me that they have no one in the area to service our LG refrigerator, and that Dan, her supervisor, was handling the claim. I talked to Jaleesa, at AMT, and told her to have Dan call me, and never got a call back. We were also told by Jaleesa, that they would just reimburse us for the fridge, we received the check for $1, 697.00 on July 26th. From the time we made our initial call into LG, to the time we received our check, we were without a refrigerator, which was over 3 weeks. We lost a lot of perishables. We had to go to an appliance store and purchase a new refrigerator. I find it hard to believe that you would sell an extended warranty and not have anyone in our area to fix it. We have purchased major items thru you before, but will tell you this, we will NEVER purchase a major appliance thru you ever again. Can not believe how you just dropped the ball all on this. We are extremely disappointed in Menards. I am going to be waiting on a call from someone in the corporate office to try and rectify this situation. I would also think we should be compensated for this. Our phone number is [protected]. We will be looking forward to hearing from you shortly.

I was fastening siding with this nail. If I didn't hit the nail in the center the head would bend. I had to pull a few nails out to reposition the siding. On all the nails the head would bent badly. On one, the head completely came off. The nails that I took off of the bottom row of siding on my garage had been there over forty years. Not one of the heads pulled off. These Grip Fast nails are made in Thailand. They are an inferior nail. I will not be purchasing any more of these. Menards needs to replace them with a quality nail that does what it is supposed to.

Mike Miller
South Range, WI

These jeans are apparently out of stock at every location near me. Why isnt it possible to switch to one of the other many SKU numbers at the same starting price?

I asked at the service desk if one of the same priced jeans were available to be switched. The jeans are the cheapest the store has. The answer was a hard NO. This makes no sense to me. It's the same manufacturer and the same priced item.

It is an obvious sign of the old bait and switch mentally that will end up ruining your store.