Menu
For Business Write a review File a complaint
CB Online Shopping Mercari Mercari not honoring shipping policy - item id - m81009199692
Mercari

Mercari review: Mercari not honoring shipping policy - item id - m81009199692

L
Author of the review
3:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased an Apple Watch on 11/4 which was shipped on 11/6 (day of original scan and first scan by the carrier). It is lost in transit. The last scan was by UPS on 11/8 showing it arrived at the UPS facility in Illinois. The seller and I worked with UPS to put in a claim. An investigation was opened on 11/15. We have contacted Mercari customer service several times to get refunded and they keep telling us that we have to now wait until 12/24/23. I have many messages from Mercari stating that they will review the case on Dec. 6th. Both the seller and I reached out on Dec 6th and now are being told they won’t review the case until 12/24.

Mercari's shipping policy is:

Prepaid labels include up to $200 in Shipping Protection for standard, Media Mail and economy shipments. If your tracking stops receiving updates, we recommend reaching out to the shipping provider. If they can’t locate the package and there hasn’t been a tracking update for 15 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page.

Claimed loss: I paid $165.89 for the watch.

Desired outcome: Me and the seller would like to be refunded immediately.

Confidential Information Hidden: This section contains confidential information visible to verified Mercari representatives only. If you are affiliated with Mercari, please claim your business to access these details.

0 comments
Add a comment
  1. Mercari Contacts

  2. Mercari phone numbers
    +1 (855) 464-7482
    +1 (855) 464-7482
    Click up if you have successfully reached Mercari by calling +1 (855) 464-7482 phone number 0 0 users reported that they have successfully reached Mercari by calling +1 (855) 464-7482 phone number Click down if you have unsuccessfully reached Mercari by calling +1 (855) 464-7482 phone number 0 0 users reported that they have UNsuccessfully reached Mercari by calling +1 (855) 464-7482 phone number
    United States
    800-280-4904
    800-280-4904
    Click up if you have successfully reached Mercari by calling 800-280-4904 phone number 0 0 users reported that they have successfully reached Mercari by calling 800-280-4904 phone number Click down if you have unsuccessfully reached Mercari by calling 800-280-4904 phone number 0 0 users reported that they have UNsuccessfully reached Mercari by calling 800-280-4904 phone number
  3. Mercari emails
  4. Mercari address
    P.O. Box 171, San Francisco, California, 94104, United States
  5. Mercari social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Mercari Category
Mercari is ranked 33 among 1606 companies in the Online Shopping category