Michaels Stores’s earns a 1.3-star rating from 266 reviews, showing that the majority of crafters and hobbyists are dissatisfied with purchases and shopping experience.
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return policy
I purchased 22 green shirts when they were on sale. Two days later I went back to exchange a shirt, as I picked up a wrong size by accident. Expecting them to just let me grab one of right size, they insisted I had to return the shirt, get store credit and then purchase the shirt again. The shirt was no longer on sale so it ended up costing me just to get the proper size. I contacted the head office and said it is part of their policy no to do exchanges. Had I known that it was going to cost me, I would had never returned the shirt in the first place.
The complaint has been investigated and resolved to the customer’s satisfaction.
management
Just stressful... though I've worked at other customer service jobs I have had some good experiences since I came here but lately the manager we have is out of line. He's been around the store 30 years and every day I walk into work, there's sometimes plan of action we're given but lately you come to work and the two managers seem out to lunch. I'll be stuck on till with an over the limit customer refund (which is only $25) but anything over that a manager needs to approve it. They are standing an a store aisle talking between eachother while I ask three times to help me. I was ignored and it was rude. They don't give any casheirs till tape so when it runs out (at least each register once or twice a day) we have to call a manager to do that. Why can't the extra till tape be sitting right at the register ready to use so that a manager does not have be taken away from what they're doing, go unlock it and fill it? This doesn't make sense. Why aren't they trying to save steps for more efficient operation? Another nice thing would be a raise after seven months of being a hard working employee for this company. Disapppointing Michaels... too long lines... not enough staff.. no staff incentives or promotions.
The complaint has been investigated and resolved to the customer’s satisfaction.
store operations
I am almost a 10 yr veteran of Michaels. And the Canadian stores are currently changing to SOF {Store of the Future}. And even after being with the company for almost 10 yrs, the company has abolished my job, and is making me reapply for another job, just like I'd never worked there before. They never even bothered to try to offer thier full time long term employees a position in replacement of the positions that they abolished {Which to me is a good indicator that the company doesn't care about it's knowledgeable staff or for the customers who come into the store looking for employee's who know their jobs}.
And even though I have applied for a position at my store, I am being forced to wait and wait in regards to my application. All of the jobs that have posted are suppose to me filled by July 24th. And here it is the 23rd and they still haven't filled any of the positions.
I go from being a full-time employee with 40 hrs a week, down to 19.5 hours. Because I am also a key carrier in the store, and nothing has been done in regards to the position that I have applied for. I will be going into work on the 24th and working the meager 4 hour shift they have given to me. And because I am no longer a full-time employee this disqualifies for being a key carrier in the store, and will be turning in my keys. Even if the store manager has me scheduled on her schedule for a closing shift. I will be sticking to the shifts that SAM has appointed me. As the store manager can get herself into trouble for not sticking to schedule that Sam has appointed. Let's see what they do when they don't have a closing MOD for Sunday. Why should I continue to stick my neck out for this company if this is how they are going to treat me after nearly 10 yrs.
Several phone calls have been made to HR to contact someone and try to get this finished, but to no avail. It has the manager of the store stressed out to the point that she is ill tempered alot of the time, and snapping at employee's. And the assistant manager is down right rude and disrespectful to both staff and customers as she is so stressed from the situation as well.
Never mind the stress that it is causing me. I don't have the luxury of being able to go from a full-time position to a part-time position. As well as the fact the this will also affect my medical benefits of which my family depends on, as my husband does not have coverage through his company. But obviously the company doesn't care about it's employee's, they only care about the money they are making!
I feel it is very disrespectful, immature, disconcerning, selfish, irresponsible, and disheartening for a company to treat it's staff like this. As it will also have a negative impact on the store itself, as well as on the customers.
The company is suppose to pride itself on how close it works with it's employee's and how well they listen to concerns and such of the employees. Well this doesn't exactly fit the bill now does it...
I feel that I am going to have to make a choice in the very nearest future here about my employmjent with them, if this is any indication of how the new "STORES OF THE FUTURE" are going to be conducting themselves, could this be a indicater of how they are going to be treating employees in Stores of the Future.
Unfortunatley, I did try to apply for 3 other positions. And was told I wasn't a good fit. Jesus, I'm the most knowledgeable person in the store. I knew more about stuff out on the floor than the damn store manager.
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The complaint has been investigated and resolved to the customer’s satisfaction.
Obviously they want to get rid of the older workers for several reasons including the fact that older workers demand more and are less likely to be shaped into the employee they are looking for. Honestly, working at Michael's requires little if any education and experience, and the same job can be done by someone who is 17 for a lot less money. Michael's is not the type of place you look for full-time work as most positions do not require much education or skills that can't be learned during their training. Unless you are upper management then expect to do shift-work for close to minimum wage. In my opinion, that's the way it should be. Maybe you need to upgrade your skills and look for work elsewhere.
Sorry to hear about all that. I started working for Michaels in Red Deer this Christmas as a part time associate. Usually I work on the sales floor and as a cashier. Last month they were having a custom framing staff shortage so my manager decided to train me in that..training has stopped at allowing me to take orders. I have seen such a staff turnover including the one lady who'd worked for 15 years she left to start her own business. We never have enough staff to do a good job and get things done. We have no manager in the frame shop, only a couple experienced framers, and now a new customer experience manager who doesn't know a lot yet. Combine that with the shelves falling apart, carts squeaking, and customers complaining about small problems turning into mountainous ones because of mishandling it is not very becoming of the store and the company.
Loyalty to employees and promoting from within is so important to internal rapport, so why they don't do this is beyond my comprehension unless they are worried about the amount of training they have to invest...which in our store is virtually none.
Sorry to hear about your situation, and hopefully you have got something figured out.
I think that the are trying to get rid of the older workers it is happening to me too
I find two things interesting about your post:
1. I could have posted exactly the same thing for my store in upstate New York;
2. Your job predicament is also being faced by 'experienced' department managers here in the US. The young department managers were told very quickly they would be incorporated into the new Store-of-the-Future teams. Managers in the 50's+ were placed on hold just as you were, then offered part-time associate jobs with significant (20%) pay cuts at the last minute.
Is SOF a scheme for dis-enfranchising older female workers? Hard to know without more information throughout both countries.
racial activity and goods not accepted
I bought some items from Michael’s arts and crafts and it didn’t worked. I took them back with the original receipt, the lady at the register said the receipt do not have the barcode and the date. So i cannot able to return. Then i asked if they can call the manager the manager came and no wonder turn out to be an useless one. But the story didn’t end...
Read full review of Michaels Stores and 5 commentsdon't even try to return an item, even with a receipt, the hassle is not worth it
From the time you walk through the doors in the local Bozeman MT Michaels, you feel completely unwelcome, the unhappiness is so evident. Then, you will wait in a long line to pay for merchandise from other countries which is horribly overpriced.
The customer is lured in with the allowance of One sale coupon per week, while you will get a reasonable price after the coupon, everything else is way over the competitors price. Don’t even try to return an item, even with a receipt, the hassle is not worth it.
Throw out the item, apparently that is what they do anyway. Which is why Michaels makes shopping there an uncomfortable experience. Turn and burn, baby.
TOTAL SCAM...
Just became their fool!
To work @ Michael's "frame you" area the training must go down like this-
All you need to know how to do is measure...VERY MUCH NOT sooo lame and wrong
You are accountable for nothing
Customer is clueless so don't feel bad when you screw up cause it is pre-paid
No creativity needed -THAT IS FOR SURE!
TOTAL RIP bad business 100%
staff
If I where a customer I would be very carefull of the male employees. They are not asking if you need help because of good customer service it is because they are being perverts and they use the two way radios for keeping each other on the look out for a nice looking female not for good customer service. They are such perverts and when I said something and refused to ware a headset I was treated like I had the pleg so if you shop there be a wear of all male employees.
The complaint has been investigated and resolved to the customer’s satisfaction.
agree!
returns
I tried to make a return at this store, with my receipt, and they would only give me store credit! I guess Michaels is hard up for money. This was the worst customer service experience I have ever had.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have noticed something myself about Irish lately Heatherbirdlady, being done with college I have a lot of free time. I think I finished my last exam on April 12th, Irish had roughly 250 posts perhaps 300. Now, April 21, not even ten days later she has 518.
Irish is a teenager, not that it makes her trolling okay however keep that in mind. Just look at her three letters, two are obviously troll letters.(I have been telling her she is a troll for like a year, ) She made a letter about me to my employer said one of Wal-mart employees was harssing her online.
Then she made that letter to Santa, cussing at him for not getting the a bike she asked for. Only one of her letters is genuine, that is the last one, where she experienced racial slurs from an employee at Buffalo Chicken Wings, though I think there is another side to that story and part of it may be added.
exchange policy
I received a cricut cartridge for Christmas as a gift that I already had. The person who bought it got it for $35.99 (regular price: $89.99). When I tried to bring it back and exchange it for another one that is the same regular price and with a receipt they advised me that they could refund the $35.99 that was paid and then inorder to get a different one I would have to pay $89.99 for it. Otherwise I would have to wait for the cartridge to go on sale again inorder to do the exchange I wanted. How is this fair for a consumer. In no way was I trying to get any money back or rip them off. I just wanted a cartridge that I didn't already have. They would sell the one I was returning the same way and amount of the one I wanted.
The complaint has been investigated and resolved to the customer’s satisfaction.
uncomfortable experience
From the time you walk through the doors in the local Bozeman MT Michaels, you feel completely unwelcome, the unhappiness is so evident. Then, you will wait in a long line to pay for merchandise from other countries which is horribly overpriced. The customer is lured in with the allowance of One sale coupon per week, while you will get a reasonable price...
Read full review of Michaels Stores and 54 commentsreturn
i bought some items and it didnt worked i took them back with the original recipt, the lady at the register said the recipt dont have the barcode and the date so i cannot return i asked if they can call the manager the manager came and no wonder turn out to be an useless one, but the story didnt end there when he said he cannot return, and asked me to call th store manager i asked him to write the reason on a piece of papaer so i can show the store manager, he refuced and called the cops, i am and american citizen but the originality is indian, i felt humilitated and discriminated, i will take michael's authority to the court for the racial discrimination, i will challenge michaels for selling items inproperly to the customer, and i will forbid michaels store from the indian community.i did call the corporate and put a complaint against it let see if the whole store became corupted
The complaint has been investigated and resolved to the customer’s satisfaction.
Their security guard was harassing my guests and implying that we were thieving from the store when we had barely gotten into the store and was threatening to call the cops on us and also took pictures of my vehicle
I returned a purchase with in the allotted time and have not received my refund.
The return order number is #R265587207339261957 the amount of the refund is $18.99.
This was returned on 12/19/2023.
The return receipt is attached.
I would like to COMMEND one of your employees at the EDGEWATER, NJ location...SUZANNE . She is usually at the check-out counter.. and is by now a familiar face ...She is always polite, helpful and takes time to answer some questions , even offers quick customer service.
Thank you. Agnes Kolben
I am an employee at Michael's and I haven't reduced spoken up about it until now, when it's gone on too far. I am a transgender man and I am constantly misgendered and referred to as female by my coworkers/managers. Out of the many workers there, only 3 respect my identity. I understand slip ups but this has been happening since I've been hired.
Code sent to my e-mail for free shipping did not work.
Erica was very disrespectful and had a lot of unnecessary sarcasm in her tone and words. When we asked her to throw away a unneeded coupon she said "you know there is a trash can outside ?" . As we were leaving she decided to talk and said some unnecessary words and that's came across and disrespectful. Then did so 2 more times.
I went to a michaels store on 9-18-12 at 9:24 to go buy items for my project. The first 3 workers I saw they were very helpful and asked if I needed help but the last worker I ran into followed me to an aisle and eventually lifted my shirt up and also was patting me down thinking I stole her wallet that she left on her cart while putting back items. She followed my mom and I to the check out line and puts up a fight saying I stole her wallet and the 3 workers asked her if she misplaced it in a different aisle or put it in the break room, she said no. And they call the manager down and one of the girls had left to go check and she ended up leaving her wallet in a different cart in a different aisle. She walked away and did not apologize but left the manager and 3 workers apologizing. I think she should be fired for sexual harassment apon her part. I have never seen an employee act that way towards a customer. Terrible customer service
I purchased some yarns from Michaels and wanted to exchange them for exactly the same brand, etc but a different color. The first lady was on the phone and after asking her 6-7 times and her turning her back on me, she looked at me and said "I'm not working I'm on the phone!" So I went to the next register and the lady there said that they automatically take off 20% from the current price and put it on a gift card. Even if it's the same item! She said technically it was a return...
Then I bought an extra ball and she charged me full price. I asked why I didn't get 20% off and she looked at me like I was crazy!
Michaels policy is to refund the lowest price in the 90 days prior to the return without a receipt... Why are the staff so rude and why don't they know their own policies?
The store was in Markham, Ontario Canada.
Not the brightest people employed there...
Too bad because there was a lot of things I planned on purchasing. I will buy them online from the distributors instead...
We had the same feeling today when we're shopping in the NY Hartsdale Michaels store.
The cashier was with unwelcome face and talked very rude, and the important part is, she did has no brain. The manager from this store is also not a business man, but do have the racial discrimination. Actually, this is not the first time I feel it, at least, two or three more cashiers in this store also make you feel this way. And at last, they never make an apology. So, if you are not white people, don't go to this store to make yourself unhappy.
unjust firing!! do not shop at michaels
I have been employed as a software developer with Michaels for the past three years. In that time I observed the hiring practices of this company that clearly discriminates against American workers. In the past 3 years, this company has hired almost exclusively software developers from India. They all started as low level programmers to replace the...
Read full review of Michaels Stores and 6 commentsproblem with returns
I tried to return an item that was packaged in a way that it had to be torn open and couldn't be repackaged. It was the workings of a clock that I needed to try and see if it would fit. It didn't. They wouldn't take it back because I had opened it. I had my receipt in hand. Since then I have contacted Michael's by email and all I get are form replies. They tell me that I can return an item in original condition. Now, how can you do that if you have to tear open a package to try an item out? Now they don't even respond to my emails. This has been going on since July. Great customer no-service.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Micheals at settlers ridge store is currently set up where it is blocking access to a fire extinguisher. This can not happen.
You have the best hilarious reply "unlimited data plan" lol..."come on forum & whine" lolol
I was in the Michaels Natomas CA. I slipped on a piece of a zip tie that was on the floor.Luckily I didn't fall I just hit my arm on the shelf.I am ok but I thought I'd let mgr know so I gave her the zip tie that I slipped on.Also told the mgr I saw a toy car in isle and someone could fall.I sp w daytime mgr.Was rude acted like wasting her time.
My order number was [protected]. I ordered two items and my card was charged for 2 but the billing form just showed I paid for one and shipped me one. I need some explanation and refund!
Rude manager and slip and fall hazards. Slipped on zip tie on the floor and noticed a toy car in isle where someone could fall. Told manager and she acted like I waisting her time.
My store is located in Bolingbrook, Illinois. I was not allowed to use my 20% coupon along with my Senior discount. It was one or the other.
That means I pay the same as a younger working person while I have only a SS income.
Isn't that what the senior discount is for?
I bought some super glue from Michaels and when I brought it home I tried using it but even when I squeezed it really hard only one drop of it came out so I took off the cap to see if there were any glue in it and there wasn't any glue.
You guys had this on sale and on the coupon you guys had it said included on sale items. So I'm very upset because I spend thousands of dollars in here and i really wanted this storage thing. It's on sale for 51.99. I was gonna buy it for me for my birthday on 12.11. But I'm not for that. Anyway I'm upset.
I wanted to use my 60 % off twice. On 2 different orders. The cashier was rude. Then i ask to use 40% off coupon she said no. I never shop at your store again. Why give 2 coupons. If i can't use them. You lost a customer. I spend over 100 week there.
Joann Cunningham
14230 north 19th ave apt 249
Phoenix Arizona 85023
I went to the Michaels at Vernin Hills IL at 3:19pm and I was surprised at the service there.My daughter goes there whenever she can because she loves art and making it.The fact that this employee was very rude and looked like he was very impatient with me and raising his voice at me is unbelievable.We just would like respect from your employees.
Michael's regularly send representatives around trade shows to "see what's new, " stealing other people's ideas and designs, manufacturing the products cheaply in China, and profiting off smaller crafting company's developments and ideas. It's not a surprise that many stores and manufacturers in the crafting world are going out of business. Michaels has a Wal-mart mentality, and sells products as though they invested in developing them. They are unresponsive to those who claim their intellectual property has been stolen. Most stores have a high staff turnover rate, and they don't have the customer service that truly creative and customer-oriented stores do.
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About Michaels Stores
Michaels Stores offers a wide range of products for artists, crafters, and DIY enthusiasts. The company's product line includes everything from basic art supplies like paint, brushes, and canvases, to more specialized items like scrapbooking materials, jewelry-making supplies, and home decor items. Michaels Stores also offers a variety of classes and workshops for customers who want to learn new skills or techniques.
One of the key strengths of Michaels Stores is its commitment to customer service. The company prides itself on providing a welcoming and supportive environment for customers of all skill levels. Michaels Stores employs knowledgeable and friendly staff members who are always available to answer questions and offer advice. The company also offers a range of online resources, including tutorials, project ideas, and product reviews, to help customers get the most out of their purchases.
In addition to its commitment to customer service, Michaels Stores is also dedicated to sustainability and social responsibility. The company has implemented a number of initiatives to reduce its environmental impact, including recycling programs, energy-efficient lighting, and sustainable packaging. Michaels Stores also supports a variety of charitable organizations, including St. Jude Children's Research Hospital and the Boys and Girls Clubs of America.
Overall, Michaels Stores is a trusted and reliable source for arts and crafts supplies. With its extensive product line, commitment to customer service, and dedication to sustainability and social responsibility, Michaels Stores is a leader in the arts and crafts industry.
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Overview of Michaels Stores complaint handling
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Michaels Stores Contacts
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Michaels Stores phone numbers+1 (800) 642-4235+1 (800) 642-4235Click up if you have successfully reached Michaels Stores by calling +1 (800) 642-4235 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (800) 642-4235 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (800) 642-4235 phone number 2 2 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (800) 642-4235 phone numberUSA and Canada+1 (972) 409-5244+1 (972) 409-5244Click up if you have successfully reached Michaels Stores by calling +1 (972) 409-5244 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (972) 409-5244 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (972) 409-5244 phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (972) 409-5244 phone numberPr Manager+1 (972) 409-7404+1 (972) 409-7404Click up if you have successfully reached Michaels Stores by calling +1 (972) 409-7404 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (972) 409-7404 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (972) 409-7404 phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (972) 409-7404 phone numberMedia Contact1-800-MICHAELS1-800-MICHAELSClick up if you have successfully reached Michaels Stores by calling 1-800-MICHAELS phone number 0 0 users reported that they have successfully reached Michaels Stores by calling 1-800-MICHAELS phone number Click down if you have unsuccessfully reached Michaels Stores by calling 1-800-MICHAELS phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling 1-800-MICHAELS phone numberCustomer Care1-833-MIKEPRO1-833-MIKEPROClick up if you have successfully reached Michaels Stores by calling 1-833-MIKEPRO phone number 0 0 users reported that they have successfully reached Michaels Stores by calling 1-833-MIKEPRO phone number Click down if you have unsuccessfully reached Michaels Stores by calling 1-833-MIKEPRO phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling 1-833-MIKEPRO phone numberDedicated support line for MichaelsPro orders
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Michaels Stores emailscusthelp@michaels.com100%Confidence score: 100%Support
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Michaels Stores address8000 Bent Branch Drive, Irving, Texas, 75063, United States
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024 - View all Michaels Stores contacts
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As a customer, it's up to you to know the store's policies on refunds and exchanges, if you don't know, ask but don't get upset at the store because of your lack of knowledge.Always bring in your receipt when returning an item, it's store policy to give you a store refund card because you didn't have a receipt and not allow you to go and grab something! You would have been able to go and get the right size shirt and do an even exchange had you done it while the sale was still going on and because you didn't have a receipt, they had to do a return.
Read the return and exchange policy before you buy.