Mitsubishi
Reviews and Complaints

I started having issues with the vehicle not wanting to accelerate. I've almost been rear ended several times due to this. I noticed 2 recalls pertaining to this issue that I'm having yet when I spoke to customer service they said the recalls were replaced by the previous owner 3 years ago. If this issue was resolved then why is this still happening. It was never resolved; this should be addressed. The safety of my children as well as myself should not be put at risk and in danger of an accident for the negligence of Mitsubishi motors not willing to resolve a current issue on a replacement part they installed that's not working properly yet again! Which was originally done due to a recall they had on it in the first place.

I took 2017 model outlander in 2018.Now it has got some complaints with CVT transmission.Till now i have replaced its parts with genuine parts only.Now i'm here to ask you, wheather the company can do anything to fix it.Hoping for the reply at the earliest.

I would like to report an incident of fraud in the garage_Netanya.
On Monday the 12.13.2021 I brought my Mitsubishi (5396339) to Sea-Natanya garage for a predetermined recall.
A pre-arranged appointment was for 8:00, and I arrived at the designated time once I had left the vehicle. I was told that it would be ready before lunch.
When I called the garage at about 11 o'clock, the clerk was impatient and told me she had no idea what time the vehicle would be ready for pickup and that a representative would call me when it was ready -but no representative called.
At 13:00, I went to the garage to ask about the vehicle's status - I was told that it is still unknown and that it will be ready by 16:30, when the garage closes.
At 16:10, I was dramatically informed from the garage that the brakes were not working properly and that they would cost NIS 2, 200 to replace.
After explaining that this was not acceptable and that I was not willing to pay such an amount, I was offered to purchase matching spare parts for the original for 1200 NIS.
Originally, I wanted to check prices out of the garage - but I was told that I would have to sign a document in which I admit I know the brakes may not work properly and the trip of a car is my responsibility.
It was my only option to confirm the brake replacement.
I would like to mention that the vehicle was in routine maintenance about two weeks before the recall (30.11.2021). I was told that the brakes were a bit worn, but there was no need to replace them. The garage owner held this opinion until this moment.

I was told in the garage that the brakes were so worn that 'iron touches iron' - something I would probably hear while driving - however, there was no noise while driving.
Despite the fact that the garage and office are open until 5pm, I was assured there would be no problem and I could pick up the vehicle.
After the service representative called me at 16:30, he offered me the option of paying on credit and he would leave the key for me at the guard. I refused and asked him to keep his word and wait until I had reached the garage.
My vehicle failed to start when I arrived - the representative said the switch could have been left open and caused the battery to discharge. After a few attempts, the vehicle started - however, the battery was extremely weak. It also felt different when pressing the switch.
Representative David gave me his personal telephone number and promised to assist me if I needed it.
Having paid the entire bill, I drove away. (Just a reminder, I entered the garage for a recall that should not have cost anything).
A few days later, the vehicle barely ignited - on Friday, it got stuck and didn't move at all. When I called the garage, they disclaimed responsibility, saying they were only replacing the brake calipers. This is not their responsibility. (They forgot that their representative claimed to have left the switch open which caused the battery to discharge)
I waited until Sunday to speak with David, the representative who accompanied me. Needless to say, he also ignored his promise.

So far, the incident has been described in detail
My complaints are as follows:
1. Why were the parts that I came to replace not in the garage if the queue was pre-arranged for that purpose - the representative said that in any case at the request of Mitsubishi the calipers are replaced - that's why I was called.
2. Why did they not check the vehicle at 08:00 - the time when the recall appointment was scheduled and waited until 16:20 to announce that the brakes were dangerous? In my opinion, this is a method of deceiving customers - what can be done 10 minutes before the garage closes - after all, most garages close at this time and it is probably not possible to find out and compare prices.

The brakes of my car were checked two weeks prior to the Recol treatment for 15 '000 kilometers. The garage manager reassured me that they were normal.

As a YL, I suffered the following damage:
1. The replacement of the brakes- NIS 1288
2. Replacing the battery for an additional NIS 1, 170.

All of this on top of mental anguish and difficulty moving around.

In my opinion, the garage takes advantage of customer ignorance and uses the "successful" method
I would appreciate your treatment and response.
Thank you
Mrs. Idit Michaeli Ziv
Tel: +[protected]

Hi

We did paid service for the above Refrigerator for the issue with the non-cooling of the upper portion (Refrigerator) and your service consultant attended the case 10 months back and suggested to change the sealed rubber and replaced it (after got the shipment) around Sep 2021.

After the replacement, we are facing same issue. When we asked for the support your Singapore team asked us to pay one more visit and additional charges as the new case.

Please note initial issue what we raised is not resolved, reason not done proper root cause, for that we have already charged around SGD 500.

Nagarajan

2021 Mitsubishi
My complaint is in regards to the status of my vehicle. My catalytic converter was stolen off of my 5 month vehicle. I have full coverage insurance on my vehicle which covered my rental for 30 days while my car is being repaired. As the 30 day mark was quickly approaching, I began to reach out 2x's a week to the Mitsubishi service center located on industrial highway located in Yeadon, pa.. I have left numerous messages for the manager of the service center as well as her boss, sent emails to Paul M as instructed, and have yet to receive a call back or an update in regards to the status of my vehicle, or when my vehicle would be back in possession. So here I am stuck paying a monthly car note and insurance premium for a vehicle that I am not able to drive. Let alone I am still responsible for a deductible once the car is finally completed whenever that happens and still had to pay for an additional week to have rental so I would not be stuck for the thanksgiving holiday. Today I reached out to the service center again at approximately 12pm to speak with a service rep that knew nothing about customer service at all. He rudely transferred me to a voicemail that was full. At this point I am inquiring about a buy back option.
Not to mention when I originally purchased my vehicle from Springfield Mitsubishi 03/2021, the dealership did not transfer my plate / handicap placard, instead made me begin again, and now I have two different license plates listed under my name due to the neglect to transfer the tags. Now I have an entire situation on my hands with PennDOT. I thought purchasing a new vehicle would be of a great experience, however this is really becoming a nightmare.
Something has to be done. I will be filing a complaint with the BBB in regards to the dealership as well. I look forward to hearing from someone in regards to this matter. I also look forward to submitting a letter in regards to this continuing matter that seems to have no resolution date.

Victory dealership located in Bronx NY uses Mitsubishi the name to sell cars but not Mitsubishi vehicles. In fact only 2 cars on lot of 500 cars are new Mitsubishi. We were told car on lot, drove 1 hour to be told car sold 8 hours prior. Called 4:00-Me: Is car available and on lot, i'm driving from LI-Manager Mark: yes. Me-drive 1 hour. Sales rep-Car sold earlier that day. Sales rep just finished smoking Pot as he entered showroom, how are you paying (before told car unavailable), Me-10k, rest finance - sales rep: do you have 10k with you now. Me: "What". If I said yes.. def robbery that night... parking lot has no lights and no Mitsubishis. As you walk in, the smell of drugs and blasting of music you feel your at a party in High school. The dealership is a complete scam., known in community for its bait and switch tackets on blue colloar workers. Expect 1, 300 fees added even if 800 credit.. Avoid at all cost They use Mitsubishi as a scam to sell used cars.

1. Rear Seatbelts Do Not Retract Properly .
This vehicle is used for Rideshare and this is a major safety issue.
Im in Alice Springs and the only 1 choice for repairs and servicing( Peter Kittle ) have no clue what they are doing and have tried to fix this issue on 3 seperate occations over the last 10 months and i still have issues.
Car was Bought From Bartons in January 2020
Client Number unknown
Customer 562780
Vin JMFXDGG2WKZ001102
Engine 4B11BB3754
2.The car dealer promised i would get 50 kilometers on a recharged Battery im lucky to get 30.
3. There is a flashing plug light on the front dash. The manual says it will turn off when fully charged but it does not. Peter Kittles have been told they are not to touch anything that involves the Hybrid system so please advise me on how i can get these issues fixed.

Nasira ang ABS.. NG MONTERO KO, , , dahil kakatapos komlang magpapms sa diamond mitsubishi motors sa marcos highway near Robinsons . Malaki tiwala ko san inyo. Buset at gastos lang inabot ko. Pinapalitan kp na jga break pad ko sa inyo kahit sobrang mahal.. hindi nyonpa naikabit ng ayos. Pagkatapos isang buwan lang nagloko na ABS OR ANG BREAKING SYSTEM NG MONTERO... SALAMAT SANTULONG NYO... GUSTO NYO PA IPA TOWING KO ANG SASAKYAN TAPOS DYAN NYO GAGAWIN SA MGA SCAM NYO... WALA N AKO TIWALA SA INYO. SALAMAT

Last week I purchased a 2021 Outlander sport. I have 217 miles on my new vehicle and have had my outlander for seven days. I want to know why the manufacturer does not mitigate consumer loss, knowing that the removal of catalytic converters on this model is highly accessible. I contend that Mitsubishi intentionally defrauds national insurance companies as well as consumers. After speaking with my insurance carrier, I was alerted that the damages are for $3549; they further advised that 21 outlander catalytic converters were stolen in the last ten days, which is 74, 529.00 that insurance companies are paying out in the Philadelphia area alone! Not to mention those individuals that pay out of pocket. How dare any company that operates and knowingly installs precious metals do nothing to protect their customer. I have filed a report with the NCIB and the local Department of Insurance. In the meantime, I must pay for a car that I do not get to drive because the stolen parts are on backorder. To me, and anyone that knows anything about supply and demand, Mitsubishi would step in and recall the vehicle to mitigate further loss.

This is to bring to your notice, we have been using the AC Cassette model(MITSUBISHI ELECTRIC).The product has been having issue since last one month.Have not receive any cool from it and once it is running automatically comes to OFF mode within a few minutes.Please send your trusted mechanics at the earliest. Please find the below mentioned address and contact,

MODEL NUMBER-PL-P36BAK
SERIAL NO - 7XM 00954

Dear Mitsubishi Motors Global,

I'm sending this email as a customer compliant who purchased Mitsubishi Eclipse Model 2020 from an Egyptian Reseller (Diamond) since 02/10/2020, chasis# Z000889, Motor #4361, 1499 CM.

The compliant is a follows, after doing the 1000 KM service maintenance as per the maintenance schedule, the car prompted a message that it needs another service maintenance although I already did the 1000KM service and the issue is repeated again. I headed to the same service center and they informed me to change the brake oil again and I had to pay 1200 EGP ! although I'm under maintenance and under the 1000 KM maintenance warranty period.

After changing the brake oil for the second time, another service maintenance message related to brake failure and I had to send the car to the service center for the 3rd time!. The service center informed me that the car has a brake failure due to an industrial defect which prevents me from driving the car as it is unsafe due to this failure.

Since the first maintenance done on 29/09/2021 until now, the car is still defected with no repairs and this is unacceptable by any means purchasing a Mitsubishi car valued over 400K EGP and it is unsafe for me to drive it due to a braking system failure

Please I need someone to advise regarding a proper action as this impacts the reputation of Mitsubishi motors worldwide and I kindly request replacement with a new car free from defects ASAP in order to prevent legal actions against Mitsubishi motors reseller in Egypt.

I'm sharing my below contact number for your reference. I need someone from Mitsubishi global to contact me to advise the next steps.

Best regards,
Nivane Dokmak.
+[protected]

Case # 1-[protected]
My catalytic converter just went in my vehicle. I was told it was past the warranty by one month. When I called Mitsubishi, a case was open (see above) and when they called me back they would not even try to help me even thought I was under the mileage by over 28, 000 miles. When I asked to speak to a manger I was told it would do me no good. I understand how warranties work but sometimes their are exceptions to the rules and someone should be trying to help me. I have two Mitsubishi's right now and I will never buy another since customer service isn't a word MItsubishi understands.

Case number:

Case number:

[protected]
Vin
JA4D3A34jZ044626
Mitubishi outlander 2018 black LE

After dealing with 2 dealerships mitsubishi in Davie and Lehman Mitsubishi (both located in South Florida) I had a terrible experience. I brought my car to mitsubishi in Davie back in July and they denied my warranty saying that my ac system was contaminated with another freon which is a big lie. The worst part is that they kept my car for 3 days and they called me saying they were not fixing anything because of the contamination. The part that called for my attention is that mitsubishi of Davie never gave me a report of what they did to my car. Then I decided to take my car for a second opinion in lehman Mitsubishi and after they kept my car for 6 days, they gave me the same answer. The suspicious part about this situation is that I requested to this person his name was mario castillo a full report for my car. All I received was a bunch of pages and the last one it specifically said that my car needed a new compressor and the system had to be flushed. Nothing specified that my car was contaminated with another freon. I would think now that mitsubishi doesn't want to take responsability for my car's warranty. This is the last mitsubishi vehicle that I will ever buy brand new from them. It is obvious they don't care about their clients and their reputation is already bad here in the United States. If anybody read this, do yourself a favor and don't buy a mitsubishi brand instead buy Honda or Toyota which I still own and I never had problems. Mitsubishi I can afford to fix my car and pay out of pocket so your lost for losing another client, and I can see you going out of bussiness like Suzuki did years ago!

After dealing with 2 dealerships

a letter was sent for a recall on the tow bar plug for my triton
when they check it the glove box was damage and the tow bar plug
was not working, so I took it to my mechanic which they fix it professionally
and then a second recall came in which is for the same thing tow bar plug
but i told them it was done on my expense. but now they threaten me that
they will cancel my registration.

Head gasket gone. 54, 000 miles ONLY. Needs new engine. Vehicle first registration 07/09/2015. I understand the manufacturer warrenty covers for 10 years/ 100, 000 miles. How do i redeem the manufacturer warranty please. I am a nurse a single parent and need my car back on the road. I await your reply eagerly.
Many Thanks
Fran Beer.

My experience with the gilsrtap dealership in Easley, SC was the worry. They did me so wrong.
First, they gave me a day that they were supposed to do some body work with my engine. On that day I never heard from letting me know anything about my car's progress. It's was like I had to reach out to them, and til continuing for abt almost 2 weeks until I got in touch with manger, they finally gave me an answer, letting me know i needed a new engine, so I know I couldn't afforded it at the time, so they suggest that the sale manager department could work something out with me. They did put me in a new car, but how they did it was mess up after I got the car. They were so fast to put me in a car that some of the paperwork I have belonged to another customer and after 3 weeks of being in my new I got a call the part department asking did abandon the other car, long story short now I'm stuck with 2 cars and 2 payments because they wanted to do dirty business ima show y'all how I got my other back.

I am very disappointed with Mitsubishi brand. I have a 2020 Mitsubishi mirage that I just purchase in June of last year. I was in an accident in April 2021. My car was sent to Priority Collision in Chesapeake, VA. My part were on back for weeks then months. I was told it would only take about 6 week max. It took over 2 months and the main reason was back ordered part. Then they told me that my last part was sitting in a shipping for weeks. Why make a car and you don't have the part in supply. As a result of this I drained my bank account taking Uber, Lyft and having to rent a car weekly. My car note fell behind. I kept call the dealership who says they kept call Mitsubishi about my part. Every time I turned around the back order was moved further in the future cost me more and more money. This has been a ridiculous experience and it make me not want to purchase or tell people not to purchase this brand of car because the part take for ever or they stay on back order.

I have contacted the corporate office at [protected] since it is very suspicious that I'm only having problem with the REAR brake pads and have it replaced 3 times (metal to metal) within 52, 000 miles, but don't have the same issues with my front brakes. My case representative Michael told me that they could not do any warranty repair since, the issue may be due to my driving habits. I told him why it's only happening to my REAR brake and not the front. And since I've always taken my car consistently at the same Mitsubishi dealership, why have they not noticed that my brakes needed pad replacement so that I don't have to pay extra for the rotor repair (note this happens 3 consecutive times already at 52, 000 miles). On my last repair the technician put a note on my service receipt that "this is the 3rd time doing the PADS & ROTORS see history for more info"

I believe there might be something wrong with the rear brake assembly, and I might be paying extra for my future REAR brakes repairs if the issue is not addressed.

I bought a car from mitshibitshi a year ago and still not getting plates or registration yet, im calling the dealer every week and im getting the run away I cant drive my car and Im not getting any answers. I need a response asap I bought this car on 6-27-20 and still no plates or registration

I have been buying new vehicles from cambridge mitsubishi since 2015. I bought a brand new 2018 outlander from mitsubishi in late 2017. The sale manages without informing me and after my sign added an item "es premium package" of $2, 900. That was in fact part of the original msrp value. During my most recent purchase i asked the current manager about the amount he confirmed it should not be there as such deemed fraud to me. I contact mitsubishi canada but they refused to help and asked i contact the dealership. I have attached both bill of sales from 2017 and 2021.