Mitsubishi
Reviews and Complaints

we have two Outlanders on lease, DL68 JFK was delivered mid January 2019,
I left the vehicle parked at home for 5 days whilst I was on holiday when I returned the battery was completely flat, when the recovery company arrived they towed it to
Mitsubishi North london 174-180 Station Rd, Chingford, London E4 6AN as they could not get it started, after 4 days the car was return, my first complaint is that this is a warranty issue, however I had to pay for a hire replacement car, which I think should be re imbursed, secondly I have send all this information to the following
person 3 times! sailesh@northcitymitsubishi.co.uk to which I have not had the courtesy of a reply, if indeed this is being sent to the incorrect department surely a response email would be good customer service.;
Barbara Weston @blountshutters.co.uk

purchased a 2018 mitsubishi crossover, december 2018, at james mitsubishi at black river blvd., rome, n.y. 13440, drove vehicle immediately to florida residence plated and registered it in florida, took vehicle to a firestone service center in port orange, fl., whereupon they discovered extensive underbody rusting extending into frame and even brake hose fittings, drove vehicle back to n.y., james cars, and was informed they could do nothing for me, not even a 600 dollar ziebart anti rust treatment for 600 dollars, could not cover it, even showed them pictures taken at firestone clearly showing rust to entire underbody including brake hose compression fittings, still nothing but an offer to call local ziebart ask for dealership discount, pay them, then have me reimburse them the money spent on ziebarting, best they could do?really, ended up financing 29, 000 dollars for vehicle also, is this how mitsubishi motors takes care of loyal customers?doug who sold us car has pictures on his cell phone...

I am Amit Bose residence of Oman (Muscat). I am using Mitsubishi Gallant for last 10 years I was very satisfied with the car. Till it clocked 100, 000 km.
I have always serviced my car from your service center. After my car serviced for 100, 000 km (with OR 400) I experienced vibration while driving, So I have to give for repair to your service center it cost me (RO 320). Still vibration problem I am experiencing at 80 to 100 km/hr. I changed the tires also but still problem remains,
Now your people want RO 300.
It is just trial and error they are doing.
Please investigate the quality of your maintenance staff and quality of you service center.
If you need any further information please let me know.

Dear Mitsubishi team,

I bought a SUV Mitsubishi Pajero Sport QX. Vin no. Mmcguks50ghz01484 in 2017 from Terra Motors, official Mitsubishi representative in Astana. I had problem with fuel pump once reached 30 000 km. Changed it on my own money, guarantee not covered, told me in center. All oil and maintenance did according to guarantee requirements. Now my transmission started causing problems. It changes with very strong pulling the body and works non properly. Now my car served with Allur auto in Almaty, they said it is normal for this type of a car. And also it's not guarantee issue.
Please take actions before I go to local court to solve the problem.
Regards Almas
Email. [protected]@mail.ru
Mobile +[protected]

Please help.

We have a 2006 Mitsubishi Raider DuroCross, Vin #86S578935, Recall #C1604R.

We have a recall on our airbags. We would like to get this fixed but the nearest authorized service shop is over 100 miles away.

Is there a way to get the airbags replaced by another service shop that is not Mitsubishi? If not, can we have our vehicle towed, at your company expense, because we are afraid to drive it. We live in the small town of Cottage Grove, Oregon and use our Raider locally. We bought the vehicle about two years at Hertz in Eugene, Oregon.

We have tried call the dealership near Portland Oregon, several times, and they keep stating that someone would call us back. We have been trying to receive a response since April 2, 2019.

Please help us get this recall taken care of as soon as possible.

Dennis and Lynne Harrell
PO Box 1172, Cottage Grove, Oregon
[protected] or [protected]

There are two issues I would like to address.
The first is regards to the advisor / agent working at the centre. He was extremely rude.

After waiting 6 hours I call the centre asking how much longer must I wait, I was told a further two hours. I asked why it take so long for a service (usually with my Ford or Dodge the max was 3 hours on a major service) he replied "... we have 120 cars booked and I am afraid we dont have 120 technicians.." I found that response very rude. That is not the way to talk to a customer. I booked with the service centre and the time given was 8:00am. Then surely I cannot be the 120th person in line. In which case the company should organise their booking better and not overbook. I then replied that the service centre shouldn't overbook and expect customers to be waiting around for 8 hours, he told me "...this is normal waiting time everywhere... to which I replied I have owned a ford, dodge and volvo and have never waited longer than 3 hours. Once again your agent responds with "...maybe they just change the oil filter...". Again please let me know whether you think his response is professional or respectful? I did not argue or raise my voice...just a simple question why is taking so long. Quoting how many cars booked, the number of engineers, and the quality of other companies service is a rude and dismissive way to respond.

Also is it acceptable to keep customers waiting 7+ hours for a service that was booked 8:00am? This is my second issue, every time I go to Mitsubishi service centre i find I am waiting a long time to be seen or in this case getting the car back. I appreciate you are busy but why not schedule bookings at intervals. Instead of overbooking at 8:00am which your agent scheduled why not separate it so customers have a better experience and wait less. The last time I came I waited over 45 minutes to be seen even though I booked for 8:00am and arrived 5 minutes early. This time I wait over 7 hours to get the car back. Stating my experience so far (with Ford, Volvo and Dodge) I wait significantly less to be seen or have the car returned also I have never dealt with such smart responses from agents. Many of my colleagues and friends who own Mitsubishi have complained about the service recieved from the abu dhabi branch. If possible kindly send a quick questionaire asking about quality of service provided. How long you wait for booked appointments. If I compare the service between the companies mentioned above this centre is by far the worse one out of them. I hope Mitsubishi values its customers and cares for our experiences.

Hello,
My name is Mariola Galinska I bought my car Mitsubishi Outlander Sport in 2015 at Schaumburg Mitsubishi dealer . Car is still under warranty and doesn't have four years old and there's rust in back of my trunk. I went to dealership for inspection and they told me that they will fix it but they need to take my car for over a week and they will not provide rental car for me instead. I was very surprised because I'm from the beginning with my dealership and always they were doing my repairs for me and always provide car . I bought this car to not have any problems and I always have been very loyal customer ( whole history of my car is at dealership Schaumburg .) I do not understand why this time Mitsubishi at Schaumburg do not want to help me. I can't afford to rent a car for over a week it's too expensive for me. I hope you will be more helpful for me and solve my problem. Kids regards. Mariola Galinska [protected] [protected]@gmail.com

I'm Abijith Maniyeri and I own a mitsubishi lancer es 2006 model. On 17th of April 2019, I did the airbag recall for my car at Brisbane City Mitsubishi Motors. Till the moment I gave them my car on 17th of April 2019, my car's remote key, cabin light, time display screen and dashboard was in perfect condition. When I received my car after airbag replacement, the above listed features of my car stopped working. Remote key, cabin light and time display screen - all are not working. Also I can hear a disturbing noise from the dashboard. To know more about the situation, I again visited the same place on 18th of April 2019. This second visit made me very sad and depressed with the behaviour of the service department employee and manager. They didn't even tell me what just happened inside the car. They were too irresponsible and didn't even spoke to me properly. I looked after my car very nicely and this situation is making me feel very depressed. I need this fixed.
I kindly request anybody else to assist me with this issue.

My phone number: +61 [protected]
Email id: legasy.[protected]@gmail.com

I filed a complaint in local customer service of Mitsubishi Philippines last February 4, 2019.

This is about the shock absorber leaking as observed during my preventive maintenance of my 2014 Montero. A "genuine" shock absorber was installed by legit Service Center last November 21, 2018. On my PMS on February 4, 2019 i found out that the recently replaced shock absorber is leaking, so i asked the service center and later to Customer Service of MMPC. The leaks was only observed during my PMS (Less than 3 months and at 8000KMS), the leak might have been there weeks after the installation and only during PMS with was observed.

Both the service center is saying that they will not replace the part because it is already more than 5000km. I cannot believe that Genuine Parts manufactured by Mitsubishi with warranty for only 5000KM. Or is this only in the Philippines? Furthermore, they did not even bother to check if this part is an old stock or with improper storage before installing in my car.

Also i wrote a complaint on February 4, 2019 in the customer service of MMPC. I received a reply email of MMPC customer service on February 6, 2019 asking me for the time they will call. I answered the email but unfortunately no calls up to now. I also followed up in the email but to no avail, no calls up to now. Seems mitsubishi is not caring for their customers.

I am writing thru this site hoping that i get a good customer service support.

Ernessfon Fernandez
+63 [protected]
ernesson.[protected]@lafargeholcim.com

This has been reported several times and yet no action was done by citimotors las pinas.

I got my car last december 2015. Dealer never mentioned that I was entitled of arm rest until I message mmpc regarding this but the arm rest never reached me. I am filing a complaint now against citimotors for not resolving my issue for more than 3 years regardless of continuous follow up.

Republic act no. 7394
The consumer act of the philippines
Article 2. Declaration of basic policy
B. Protection against deceptive, unfair and unconscionable sales act and practices.

Where in the agent, manager and the company deny my right to claim the said item that was clearly part of my purchase as per mmpc.

I hope you can really do something about this not just passing it to another person in a never ending loop.

Hi
myself Mohammad Ishteyaque Hazique
i am purchasing Outlender 2.4
Chassis No: JMYXTGF3WGZ700876
Engine No: 4B122M2PQ7267
my car servicing regularly (0 To 115000KM) on Zubair Automotive, i am complaining continuously
for washing and some small problems but never resolved any manager /supervisor
please resolve.
kind Regards
thanks
Mohammad Ishteyaque Hazique
+[protected] [protected]@gmail.com

I have owned my suv since new. I went in for a recall on the vehicle and sat for 3 1/2 hours. The dealer could not provide me with a car. I had to sit there. Recalls are the fault of the maker not me! Most recently I went to the dealer in countryside Illinois with complaints of taillight not working, I was told nothing wrong with it. I got pulled over again and went back there only to be told nothing was wrong with it again. At that time I also complained my key fob stopped working and prob needed reprogramming they would not reprogram my fob. That service dept avoided doing anything I asked. At that time had sched an appt for a chip repair to my windshield. I was given an appointment time and the guy was 3 hours late. I reported them to the general manager, and was given a vehicle to use only because I was so upset. Then decided to go to downers grove dealer to get taillight fixed and oil change. Sitting there for 2 hours. They ordered the part and told me I had to come back when it came in. In the meantime my husband talked to service and told them the problem was in the switch. Service told my husband we know what is wrong with it. My husband also told them the vehicle began to have the low tire light coming on and noticed that one of the tires in the rear had a slow leak. My husband also spoke to service and told them that issue. The part came in I took another day off and spent hours up there only to be told all tires are fine and tail light fixed. Service also reprogramed my fob and it worked perfect but my second fob quit working right after that. 2 days later the low tire light came on and that same tire was low as my husband told them before and got pulled over again due to taillight out. So none of the original problems were even remotely fixed. I called service and reported all of this and was told I would get a call back. That was last week and still have not recieved a call back. This morning I was trying to leave for work only to find my battery is dead and the tire is flat. Missing work yet again. I'm very disappointed in Mitchu[censored]i. I paid a lot of money for this vehicle. And I have had only hassles. I have missed so much work because of these issues. But still have to keep paying on this vehicle. I would like all of these problems fixed ASAP. And some kind of reimbursement for the hassle and missed work. Maybe this vehicle needs to be traded in cuz it's junk to me right now.

Your collections agents are way to aggressive to the extent that i had heart attacK. I know that we're fee months due of our payment but what i am asking is just a little consideration because i am in and out of the hispital. Your agents will keep on sensing me sms, email and worse is that they will personally go to our house to tell me that the vehicle will br pulled out due to non payment. I just wans to ask a little bit of consideration from you due to my situation. I am the mother of the vehicle operator. Thank you.

I had a service appt at Mitsubishi's in Savannah, GA at 0800 this morning. I dropped my Outlander Sport off in the Service Department and I was greeted by service manager Daniel Troup. Check in was fine but here's where the disrespect came. I was offered a shuttle ride home. I accepted the ride. I got into the car with driver and I told him that I live in Midway, Ga. He said he didn't have enough gas. So he went inside the dealership and came back out with the manager Troup. He said that the drive can't drive me that far because he has to take other customers to work or home. I was puzzled at first and I told him that he said that I can get a shuttle ride home and then he proceeded to say that I live too far. I told he that's this is so disrespectful. How could you watch me get into the shuttle car and then come out and give me to reasons why that I can't get a ride home. I have never been so disrespected in my life. I'm a female VETERAN and this is the kind of service that you give to VETERANS. This is so unacceptable and a change needs to come. I would highly recommend Daniel Troup go to "Customer Service Training" twice because he missed a few learning skills the first time he attended the training.

Sincerely,
Disrespected Veteran

Since I bought the Lancer GTS 2017 no other than problems, first when I picked up the car didn't realize that my tires were changed from Yokohama to the cheapest Dunlop, then my navigation system, no audio, no GPS the answer was we are not responsible for 3rd party parts and the navigation system is not made by Mitsubishi. Now my tires 1 year and a half later have to buy new tires, went to the dealership to get help since Dunlop only will exchange tires if I have the proof of purchase, my Mitsubishi invoice have no detail of the tires. Well again their answer was We are not responsible for the tires, since are made for other company and are not Mitsubishi, then asked for them to give me something to send Dunlop, and they said Sorry nothing that we can do

Everything is made by a 3rd party manufacture so they don't help you in anything, once you buy a car from them GOOD LUCK, because their customer service is useless

This Dealer is the worst since they took over the former Pickering Mitsubishi, they don't care about the customers, they just made their money with the sales and that is everything they care about.

Terribly missed former owners, they always were looking for a solution and do their best to help you

For my part never again will recommend to anybody to buy a Mitsubishi

Thank you for your time.

I am contacting you to report an issue I am having with Mitsubishi involving your dealership in Westboro.

Last Thursday, 10/25/18, I had my car looked at for an opinion as it will have needed to be inspected this week. I went to Meineke afraid it was the only option due to location, heavy traffic, no available appointments at the dealerships closest to me and no time to get off of work other than what I asked for during this ordeal, it was the only option. As they were changing the brake pads, as it was the closed thing to where I was located available ASAP. In adding new pads, they noticed the caliper on my right tire was ceased and could not get the tire back on the car. This is a car with less than 20, 000 miles and should have never had this situation occur. The tire could not be put back on and my only option was to call for parts to have the car fixed where it was.

On the next day, Friday, 10/26/18, I picked up the part from Mitsubishi which was nearly 2 hours from the location of where my car was being held and paid $400 plus for the part.

On my way out (without me even asking or speaking about it) a member of your managerial staff printed out my receipt and told me to call the corporate number for a reimbursement. Being a manager, I took this information and that afternoon called several times only to be ridiculed, disrespected and belittled by the corporate office. I was told there was no chance of receiving a refund/reimbursement and that I should call the dealership directly.

I called the manager in question to share this information and was told he would reach out to the manager in New Jersey and get back to me. On Monday, today, I called to check the status and was told to call corporate again. When I called, I was disrespected again and instructed to called the dealership to request reimbursement.

As I called the dealership, the same manager told me he would speak to the corporate office. Shortly after speaking to the manager who agreed to take care of this problem, I received a missed call from him. I returned the call only to have him backtrack and tell me that I would not be receiving my money back.

The moral of the story is I was told that I would be reimbursed by a member of your MITSUBISHI WESTBORO team without requesting, without speaking about it and without knowing the details. I was told verbatim that I would just need to call a number and give a copy of my receipt only to spend effortless hours calling and recalling, getting yelled at by disrespectful members of the corporate office and then given misinformation by your staff who basically after messing up did not apologize and sent me on my merry way without a promised reimbursement. I am just coming out of the hospital and after hearing this news of being able to receive a refund, you can only imagine how happy I was. After spending the past few days calling and recalling, then being told otherwise, I am highly upset and extremely disappointed your team for creating this situation that could have been otherwise been avoided.

Due to the circumstance, I am requesting a refund of the part in which I was promised of $472.63 by your staff. I have evidence of this entire situation, a receipt, the broken caliper, the manager's card with the corporate number written on the reverse side and the reference number I received from the representative.

I can be reached at [protected] or via email.

I look forward to hearing from you.

Best Regards,
Nikita Alleyne
[protected]
[protected]@yahoo.com

I bought a Lancer car in egypt for my trust in Mitsubishi company . Because I travel a lot by car navigation is very important to me . I searched everywhere I went to the authorized agent I could not find an answer Why do not you have maps compatible with your car All the maps on your site for America and Europe Where is the interest for buyers from Africa and the Middle East whay Difficulty getting maps of Mitsubishi cars for the Middle East and North Africa . Is there a way to use the navigation program in my car
i'm so despondent about

[protected]@gmail.com

I have been chasing the Sales Manager at Mitsubishi Peak Motors Roxas Blvd since August for the refund of the reservation we made for Xpander. We got tired of waiting and promises from the agent that the vehicle we wanted will be released by May. Then we informed them by June that we are withdrawing the reservation. UNFORTUNATELY, up to date we have not received the refund and the sales manager Ms. Shaila keeps on telling me that its on process and it will be deposited in my account, wherein fact she didn't even asked me my account details. And this week she doesnt receive or answer my calls and messages.

I hope her senior manager can call her attention or anyone from your department can assist me on this matter

I need my bumper repaired. The materials were ordered last July 2018 including the bumper. Everytime I follow up, they just say that we are only waiting for the bumper. They don't have any idea when will it be available or even how long will I wait. There is no soecific reason given as to why it is taking so much time for the material to come. Until now no feedback or updates regarding the status of the bumper that was ordered. My unit is Mirage G4 2018 Sedan.